Part-Time / Full-Time Remote Customer Service & Sales Coordinator for Moving Company

We are a growing moving company based in Orange County, California, U.S. We're seeking a reliable remote Customer Service and Sales Coordinator to help manage inbound inquiries, warm leads, estimates, follow-ups, and customer communication. We are locally owned and operated, backed by the TWO MEN AND A TRUCK® network, a national brand with more than 400 locations and over 9 million moves completed worldwide. We regularly serve clients and their clients throughout Huntington Beach, Hermosa Beach, Thousand Oaks, and the surrounding communities. This is not a cold-calling position. Most calls will be with customers who have already contacted us, submitted an online request, or received an estimate. The goal is to respond quickly, gather accurate move information, explain our services clearly, and help convert qualified inquiries into booked moves. Available Pacific Time Schedules We may hire one or two separate representatives for the following shifts: • Morning shift: 7:00 a.m. to 11:00 a.m. Pacific Time • Evening shift: 4:00 p.m. to 8:00 p.m. Pacific Time • Optional weekend coverage: approximately 12:00 p.m. to 8:00 p.m. Pacific Time Applicants may apply for one or multiple time windows. Please clearly state which schedule you can consistently cover. Responsibilities • Answer inbound phone calls, emails, text messages, and online inquiries • Contact warm leads who have requested moving information or an estimate • Collect detailed information about furniture, boxes, access, stairs, elevators, walking distance, and move locations • Prepare moving estimates using our CRM and pricing guidelines • Clearly explain hourly rates, travel fees, deposits, valuation options, and service expectations • Follow up with customers who have received estimates but have not yet booked • Schedule moves and estimate appointments • Confirm upcoming jobs and collect missing information • Maintain accurate customer notes and lead records • Communicate important updates to office management • Assist with basic administrative and customer-service tasks as needed Requirements • Clear, easily understood spoken English • Natural, friendly, and professional phone presence • Experience speaking with U.S. customers by phone • Previous customer service, inbound sales, call center, appointment-setting, home-services, logistics, or moving-industry experience • Comfortable handling warm sales conversations and asking for the booking • Strong written English and attention to detail • Reliable attendance and consistent availability • Quiet workspace with minimal background noise • Reliable high-speed internet and a quality headset • Comfortable learning CRM software, phone systems, scripts, and pricing procedures • Able to work independently and communicate regularly with management Preferred Experience • U.S. inbound sales or customer-service experience • Home services, moving, logistics, real estate, property management, insurance, or appointment scheduling • Experience preparing quotes or estimates • Experience following up with warm leads • Familiarity with Google Maps, Google Street View, email, texting platforms, and CRM systems Application Instructions Please include the following with your application: The Pacific Time schedule you can consistently cover Your hourly rate A brief description of your U.S. phone customer-service or sales experience An unedited 60 to 90-second voice recording introducing yourself and describing your previous experience Your internet speed and backup internet plan Confirmation that you have a quiet workspace and professional headset Applicants who do not include a voice recording may not be considered. This is intended to be a long-term position. Paid training and mock-call practice will be provided before handling live customer calls.