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Virtual Workforce Professionals Avatar

Virtual Workforce Professionals

Rating is 4.5 out of 5.
4.5/5  (3749 jobs)
Iloilo City, Philippines

🏆🏆🏆 𝗧𝗢𝗣 𝗥𝗔𝗧𝗘𝗗 𝗣𝗟𝗨𝗦 on Upwork (𝗧𝗼𝗽 𝟯%) 🏆🏆🏆 WELCOME TO VIRTUAL WORKFORCE PROFESSIONALS. ✅ #1 in the World in BPO, Call Center and Telemarketing Service ✅ 1556 Five Star Client Reviews and Counting ✅ 98% Job Success Score (Client Satisfaction Ratio) ✅ 700,000+ Hours and Still Counting ✅ 4M+ total earned ✅ 90% Client Recommendations ✅ 23 Expansion Offices Across the Philippines ✅ More than a DECADE in the outsourcing industry Upwork Ranking References: Top 50+ Telemarketing companies - https://www.upwork.com/agencies/telemarketing-companies/ Top 50+ Call Centers agencies - https://www.upwork.com/agencies/call-center-agencies/ Top 50+ BPO companies - https://www.upwork.com/agencies/bpo-companies/ We pride ourselves as one of the TOP-RATED PLUS agencies in Upwork; having a top-rated plus badge earned from more than 1 million hours working in the platform. This being said, you are assured that we are your best option in running any of your online services needs. Our team has worked with companies from the US, Canada, UK, Australia, New Zealand, and Asia working with clients using our expertise in: ◉ Telemarketing ◉ Telesales ◉ Customer Service ◉ Phone Support ◉ Chat Support ◉ Data Entry ◉ Email Support ◉ Administrative Support ◉ Virtual Assistant If you decide to work with us, you will have access to 7 of our call center offices and home-based professionals here in the Philippines. This will enable you to work with a team of more than 700 exclusive agents/contractors experienced in the outsourcing industry. These agents/contractors went through a solid recruitment process before they were placed on-board to join our team. This helps us assess their work ethics, experience, and expertise to be 100% capable of working for our clients. Our Mission! To create digital opportunities for the Philippines focusing on countryside communities. Our Vision! To become the Philippines ' top virtual workforce in terms of providing BPO, Call Center, Telemarketing and Telesales expertise. With the commitment to excellent service, dedication to the client’s needs, and consistency in delivering successful results.

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Email Support
LinkedIn Campaign Manager
Phone Support
Call Center Management
LinkedIn Marketing
Customer Support
LinkedIn Lead Generation
Hourly rate $6.25 - $25.00
Minimum project size None
Agency size 500+ workers
Member since May 24, 2011
Elite Techlogix Avatar

Elite Techlogix

Rating is 4.8 out of 5.
4.8/5  (2691 jobs)
Lahore, Pakistan
Top Rated Plus

BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Access to Call Recording - Free • Daily Customized KPI's - Free Admin Support & Lead Generation Expertise: • LinkedIn Lead Generation • Product Listings & Mapping • Data Extraction from Google Search • Email Extraction • Email Verification • Business List Creation • Business Email List • Business Directory Scraping

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Data Mining
Phone Support
Lead Generation
Call Center Management
Cold Calling
Data Entry
Google Docs
Hourly rate $5.00 - $50.00
Minimum project size None
Agency size 201-500 workers
Member since Apr 21, 2015
TeleCrew Outsourcing Avatar

TeleCrew Outsourcing

Rating is 4.5 out of 5.
4.5/5  (1933 jobs)
Rizal, Philippines
Top Rated Plus

🏆🏆🏆 TOP RATED PLUS AGENCY on Upwork since 2021 🏆🏆🏆 ⭐$3M+ Earned on Upwork ⭐2000+ Total Jobs ⭐15+ Years experience in cold calling, sales development and telemarketing ⭐Proven track record ✅Services Offered ✅ 🎯Telemarketing 🎯Cold calling 🎯B2B Sales 🎯B2C Sales 🎯Real Estate Cold Calling and Appointment Setting 🎯Real Estate Inside Sales 🎯Real Estate Acquisitions 🎯Lead generation 🎯Administrative support 🎯Outbound sales 🎯Inbound sales 🎯Executive Assistance 🎯Customer Service 🎯Chat Support 🎯Email Support ⭐⭐⭐Accounts/Projects of Telecrew Outsourcing ⭐⭐⭐ ● Real Estate ● Digital Marketing ● Cleaning Services ● Telecommunications ● Solar and Electricity ● Health Insurance ● Life Insurance ● Auto Insurance ● Health and Fitness ● Online School and Tutorials ● Manufacturing ● E-commerce ● Web Development ● IT Services ● Software and Apps ● Home Improvement ● Logistics ● Financial and Accounting ● Law firm ● Retail and Shops ● Automotive ● Private investigation ● Dental Clinics ● Medical offices ● Merchant Cash Advance 🎯Telecrew Outsourcing worked with companies from 🌍USA 🌍Singapore 🌍Germany 🌍UAE 🌍Canada 🌍UK 🌍Australia 🌍New Zealand 🌍Asia ✅At Telecrew Outsourcing, we aim to offer exceptional remote staffing and virtual assistant services that are both high in quality and affordable. At Telecrew Outsourcing, we aim to offer exceptional remote staffing and virtual assistant services that are both high in quality and affordable. Our team of virtual assistants, drawn from top-rated BPOs, brings a wealth of experience as sales representatives and telemarketers. Accustomed to fast-paced, demanding environments, they possess the necessary skills, hard work ethic, and perseverance to excel in any task. Why Choose Our Virtual Assistants? 1️⃣Experienced and Trained Professionals: Our VAs have a background in call center operations, ensuring they are well-equipped to handle various business needs. 2️⃣Commitment to Your Business: They approach each task with dedication as if it were their own business, ensuring the utmost care and attention. 3️⃣Productivity-Centric Approach: We place a high value on productivity. Each VA is overseen by a Team Manager who monitors their activities and performance, ensuring client expectations are consistently met. 4️⃣Open Communication: We maintain a transparent line of communication with our VAs and clients, ensuring seamless coordination and prompt resolution of any issues. 5️⃣Value-Oriented Solutions: Our pricing structure is designed to offer affordability while ensuring quality service. We provide a range of options to suit different business needs and budgets, from standard VA services to more experienced professionals. ⭐⭐Our Core Principles: We Care, We Train, We Deliver⭐⭐ ⭐⭐Performance and Accountability⭐⭐ We emphasize honesty and productivity, ensuring VAs engage only in work-related activities during billable hours.

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Outbound Sales
B2C Marketing
Real Estate Cold Calling
Lead Generation
Call Center Management
Sales Call
B2B Marketing
Hourly rate $3.33 - $12.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 21, 2016
Virtus BPO Corp. Avatar

Virtus BPO Corp.

Rating is 4.4 out of 5.
4.4/5  (1390 jobs)
La Union, Philippines
Top Rated Plus

VIRTUS is a BPO company that aims to be an avenue of solutions. The development of systems that create more practical, effective, and efficient ways to service our clients. Total management that serves both our clients and employees. A bridge that connects and adds value to both worlds, giving opportunity to our community to compete globally, and gain access to talented and well-managed employees.

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Email Support
Communication Etiquette
Technical Support
Phone Support
Call Center Management
Data Entry
Customer Service Representative
Hourly rate $6.25 - $15.00
Minimum project size None
Agency size 51-200 workers
Member since Jul 8, 2015
iVoice Outsourcing Avatar

iVoice Outsourcing

Rating is 4.6 out of 5.
4.6/5  (1305 jobs)
Cavite, Philippines

🤵‍♂🤵‍♂🤵‍♂🤵‍♂🤵‍♂105 Office-Based Contractors ⭐⭐⭐⭐⭐ 305 Five-Star Feedback 💼💼💼💼💼1000+ Jobs Completed ⌚⌚⌚⌚⌚300,000+ Hours Worked and counting 💲💲💲💲💲over 1 million USD Earned Welcome to iVoice, your one-stop solution for high-quality call center services! Our team has extensive experience working in various industries, including healthcare, technology, finance, and more. We're familiar with all the common challenges and pain points that arise in the call center industry, and we're committed to providing fast, accurate, and friendly support to your customers at all times. ✨✨✨Administrative Support ⭕Email Management ⭕Calendar Management ⭕Appointment Scheduling ⭕Data Entry ⭕Document Preparation ⭕File Management ✨✨✨Customer Service ⭕Responding to Customer Inquiries ⭕Live Chat Support ⭕Order Processing ⭕Complaint Resolution ⭕Follow-Up Services ✨✨✨Telemarketing ⭕Outbound Calling ⭕Lead Generation ⭕Appointment Setting ⭕Cold Calling ⭕Follow-Up Calls ✨✨✨Social Media Management ⭕Content Creation ⭕Post Scheduling ⭕Social Media Monitoring ⭕Audience Engagement ⭕Analytics and Reporting ✨✨✨Sales Support ⭕CRM Management ⭕Sales Pipeline Management ⭕Prospect Research ⭕Sales Reporting ⭕Email Campaigns ✨✨✨Content Management ⭕Blog Management ⭕Content Scheduling ⭕Proofreading and Editing ⭕Content Uploads ⭕SEO Optimization ✨✨✨E-commerce Support ⭕Product Listing ⭕Inventory Management ⭕Order Processing ⭕Customer Support ⭕Return and Refund Management ✨✨✨Technical Support ⭕Basic IT Support ⭕Software Troubleshooting ⭕Website Maintenance ⭕System Monitoring ⭕Technical Documentation At iVoice, our goal is to help you build a loyal customer base that keeps coming back for more. We understand that every business is unique, which is why we take a customized approach to our call center services. We'll work with you to develop a plan that's tailored to your specific needs, ensuring that you receive the best possible results. Whether you're looking to outsource your entire call center operation or just need additional support during peak times, iVoice has the expertise and resources to help you succeed. Contact us today to learn more about how we can help your business grow! VISION iVoice Outsourcing and Consultancy Services will be the most trusted agency in the freelancing industry to go beyond expectations with our commitment to excellence, flexibility, and integrity. MISSION iVoice Outsourcing and Consultancy Services aim to provide our clients with real solutions to help them stay competitive in the business world. Our promise at iVoice is not simply to deliver solutions but to deliver real value – giving us the ability to offer our clients a true competitive edge, anytime, anywhere, in many forms.

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Real Estate
Lead Generation
Call Center Management
Customer Support
Shopify
Data Entry
Zendesk
Hourly rate $5.00 - $25.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Jan 17, 2015
MBS BPO Avatar

MBS BPO

Rating is 4.9 out of 5.
4.9/5  (545 jobs)
Bacoor, Philippines
Top Rated Plus

Our Mission: MBS Business Process Outsourcing’s goal is to be your company’s lifetime employee and partner remotely. Who efficiently manages your resource and to provide all businesses the support they need to enhance and expand their online presence and be their long-term growth partner. Our Services: IT Helpdesk - Technicians that are highly trained and experienced in a wide variety of IT support areas and we have the skills to resolve your problems quickly. Inbound/Outbound Call Center services - We've been providing technical support and customer service to small, medium, and large enterprises. We are capable of providing an inbound/outbound customer service, technical support, Inbound and Outbound Sales. Virtual Assistance - We offer a range of services for your personal and business needs, from virtual assistant and administrative duties to research, transcription and more. We're available 24/7 to help with all your needs Manage Service Provider - We will take care of all your IT needs, from hardware to software. It's a cost-effective way to get the best performance from your technology without the hassle of having to manage it yourself. Website building - We're dedicated to building websites that are not only great-looking but also easy to use. Since 2010, we have been crafting beautiful and user-friendly websites for both personal and business needs. We offer website building services to suit your needs and your budget. Logo Creation - We create a wide variety of logos that suit your preference. We work with you to ensure that the logo is what you're looking for and we produce quality logos on time.

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Web Development
Email Support
Technical Support
Phone Support
Microsoft Active Directory
Virtual Assistance
Call Center Management
Hourly rate $5.00 - $35.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Feb 17, 2011
Mariella Mojar Avatar

Mariella Mojar

Rating is 4.8 out of 5.
4.8/5  (408 jobs)
daet, camarines norte, Philippines

We are a top-rated 24/7 call center agency, which has been delivering exceptional services since 2011. With a proven track record of 100% job success and a remarkable 396 completed jobs to date, we take pride in being a trusted partner for businesses like yours. Our Specializations: Email, Phone, and Chat Customer Service: Our skilled agents are proficient in providing outstanding customer support through various communication channels. Outbound and Inbound Telemarketing: We excel in both outbound marketing strategies to promote your business and inbound telemarketing to engage with potential clients. Lead Generation: Leveraging our expertise, we generate high-quality leads to fuel your sales pipeline and drive business growth. Appointment Setting: Our team is adept at scheduling appointments, ensuring efficient time management for your business. Administrative Support: From data entry to document preparation, our administrative support ensures smooth operations for your business. Order Processing: We handle order processing efficiently, ensuring accuracy and timely fulfillment of customer requests. Project Management: Our experienced project managers ensure that your projects are executed seamlessly, meeting deadlines and exceeding expectations. Recruitment: We can assist in finding the right talent for your team, streamlining the recruitment process. Web Research: Our dedicated team conducts thorough web research to provide valuable insights for your business decisions. Why Choose Us: Top-Rated Agency on Upwork: We have earned a top-rated status on Upwork, reflecting our commitment to excellence and client satisfaction. 100% Job Success: Our consistent success in completing projects showcases our dedication to delivering quality results. 396 Jobs Completed: With an extensive portfolio, we have successfully executed 396 projects, demonstrating our versatility and capability. 190,000 Hours of Service: Our team has collectively contributed 190,000 hours of dedicated service, ensuring a wealth of experience in meeting diverse client needs. Our Team: We pride ourselves on having a team of highly skilled and experienced agents who are committed to delivering results that surpass expectations. Our goal is to not just meet but exceed your project requirements. I am confident that our agency is the perfect fit for your project. Please feel free to reach out if you have any questions or if you would like to discuss your project in more detail.

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Technical Support
Lead Generation
Call Center Management
Customer Support
Researcher
Data Entry
Logistics Management
Hourly rate $3.33 - $6.00
Agency size 11-50 workers
Member since Mar 23, 2011
SPLACE BPO Avatar

SPLACE BPO

Rating is 4.7 out of 5.
4.7/5  (388 jobs)
Davao, Philippines

Splace BPO is a client-first, people-powered Business Process Outsourcing agency committed to redefining customer experience through strategic partnership and innovation. Headquartered in Davao City, Philippines, we empower global brands by delivering seamless omnichannel support, exceptional talent, and scalable outsourcing solutions tailored for success. Our service offerings span across omnichannel CX, telesales, technical support, back-office operations, retail and e-commerce support, and seat leasing—each backed by dedicated professionals and powered by advanced infrastructure and AI-driven tools. What sets us apart is our unwavering focus on building transparent, collaborative relationships that drive trust and long-term value. We don’t just manage your operations—we elevate them. Our approach is grounded in understanding your unique goals, aligning with your vision, and delivering measurable outcomes through data-driven strategies and empowered teams. With over 200+ brand partners, 800+ successful projects, and a workforce of 1,500+ experts, Splace BPO is your trusted ally in achieving operational excellence and meaningful customer engagement. Whether you’re scaling growth, optimizing costs, or enhancing service quality, we’re here to make outsourcing seamless, strategic, and truly human.

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Lead Management
Phone Support
Virtual Assistance
Customer Experience Management Software
Call Center Management
Ecommerce
Executive Support
Hourly rate $10.00 - $10.00
Minimum project size $1K+
Agency size 201-500 workers
Member since Jul 13, 2019
DropJobbing Avatar

DropJobbing

Rating is 4.9 out of 5.
4.9/5  (365 jobs)
Cairo, Egypt
Top Rated Plus

Welcome to Dropjobbing, your premier Upwork agency dedicated to elevating businesses to new heights through comprehensive digital support and services. We understand the dynamic needs of the digital era and are here to ensure that your business not only meets but exceeds those demands. Our Expertise: Social Media Marketing: In today's digital landscape, social media is the heartbeat of business engagement. Our team crafts bespoke strategies that amplify your brand's voice across various platforms, ensuring maximum visibility and engagement with your target audience. Customer Service & Tech Support: Exceptional customer service creates loyal customers. Our dedicated team provides round-the-clock support, ensuring that your customers' questions and technical issues are resolved with speed and professionalism. Lead Generation & Telemarketing: At the heart of business growth is the acquisition of new customers. Our lead generation and telemarketing services are designed to identify and engage potential customers, turning cold leads into warm opportunities. Why Choose us? We believe in creating partnerships that drive success. Our approach is rooted in understanding your unique business needs and tailoring our services to match. With a relentless focus on quality, innovation, and results, we are committed to delivering excellence at every turn. Partner with us today and experience the transformative power of expert digital services. Let us help you navigate the complexities of the digital world, leaving you free to focus on what you do best - growing your business.

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Digital Marketing
Phone Support
Lead Generation
Call Center Management
Cold Calling
Social Media Marketing
Data Scraping
Hourly rate $4.00 - $24.00
Agency size 11-50 workers
Member since Oct 18, 2016
Task Me Quick Avatar

Task Me Quick

Rating is 4.9 out of 5.
4.9/5  (337 jobs)
Cavite, Philippines
Top Rated Plus

We are one of the youngest and fastest-growing customer support agencies, established in 2019, with over $2,000,000 in revenue. As a Top Rated Plus agency (Top 3%) on Upwork, we are currently ranked 9th globally in the call center category. https://www.upwork.com/agencies/call-center-agencies/ We provide top-tier freelance talent to support both Fortune 500 companies and startups with their customer service needs. Our Specializations Include: Medical VA Assistance/Patient Coordination: Managing patient appointments, referrals, follow-ups, data entry, and providing phone, chat, and email support. eCommerce Customer Support: Expertise in Amazon FBA and dropshipping, eBay FBM and dropshipping, Shopify order management (replacements, refunds, chargebacks), and providing email, phone, and chat support. Executive and General Virtual Assistance: Services include email marketing, cold calling, calendar management, administrative tasks, Google Ads management, email management, appointment setting, research, lead generation, data entry, and other ad hoc tasks. General Customer Support: Providing phone, email, and chat support for industries such as telecommunications, ride-sharing, car rentals, real estate and real estate photography, online magazines, patient support, healthcare, wellness and beauty, online course management, travel and leisure services, and more. Our Expertise Extends To: Amazon Shopify Etsy Jane ShipStation Salesforce Gorgias Zendesk Aircall RingCentral VendorPop Stripe

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Email Support
Call Center Management
Data Entry
Commerce Cloud
Live Chat Operator
Customer Retention
Customer Experience
Hourly rate $10.00 - $30.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jul 7, 2019
Nexus-Tel Avatar

Nexus-Tel

Rating is 5.0 out of 5.
5.0/5  (274 jobs)
Lahore, Pakistan
Top Rated Plus

Nexus-Tel is a Top-Rated Plus BPO agency specializing in telemarketing, lead generation, customer support, and virtual assistance. We help businesses in real estate, insurance, finance, and e-commerce increase sales and enhance customer experience. With a team of highly trained cold callers, appointment setters, and customer service experts, we deliver measurable results, quality assurance, and real-time performance tracking. Our Services Cold Calling & Telemarketing: High-converting outbound sales and lead generation. Appointment Setting: Secure more qualified meetings with key decision-makers. Customer Support (24/7): Phone, live chat, and email support to enhance customer satisfaction. Virtual Assistance: Administrative support, data entry, and back-office services. Data Entry & Research: Accurate data processing to streamline business operations. Why Choose Nexus-Tel? ✔ 50+ skilled agents with U.S.-standard accent neutralization. ✔ KPI-driven tracking with real-time reporting and quality assurance. ✔ Advanced VoIP & CRM technology for seamless operations. ✔ Proven results: Over $20M+ in revenue generated for clients. ✔ Flexible pricing with competitive hourly rates and guaranteed ROI. Let us help you scale your business with customized solutions and dedicated support. Contact Muhammad Salman Ishtiaq today for a free consultation and take your business to the next level.

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Real Estate Cold Calling
Call Center Management
Telesales
Cold Calling
Customer Support
Ecommerce
BPO Call Center
Hourly rate $5.00 - $5.00
Minimum project size None
Agency size 11-50 workers
Member since Dec 17, 2021
Platinum REI- A BPO Solution Avatar

Platinum REI- A BPO Solution

Rating is 4.5 out of 5.
4.5/5  (252 jobs)
Lahore, Pakistan
Top Rated Plus

Want to Close More Deals? Let’s Scale YOUR Business Together! We know how crucial it is to generate high-quality leads and close deals quickly—that’s exactly where we come in. Our team is here to help you grow and achieve success! With 6 years of experience in Real Estate Wholesaling, we have consistently provided top-tier leads to our clients, earning us the Top Rated+ award on Upwork. Our motto, “Quality over Quantity,” sets us apart—we focus on delivering motivated sellers who are ready to make a deal, rather than flooding you with unqualified leads that require extensive nurturing. Why Work With Us? Expertise in Land & Residential Wholesaling – We’ve helped numerous clients scale their businesses by bringing them weekly deals. Skilled Cold Callers – Our team excels at making that first contact, handling objections, and building rapport with homeowners. Pre-Qualified Leads & Appointments – We do the heavy lifting so you can focus on closing deals. Dedicated & Reliable – Punctual, hardworking, and highly organized, we ensure your success with proven systems and long-term commitment. Our Services Include: Real Estate Virtual Assistants, Cold Calling & Lead Generation, Appointment Scheduling & Lead Management, Skip Tracing & Driving for Dollars We’ve helped clients across the U.S. generate high-quality leads, set up appointments, and convert them into sales. Let’s work together and MAKE THINGS HAPPEN! Get in touch today and let’s start closing more deals!

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Real Estate
Real Estate Cold Calling
Lead Generation
Campaign Setup
Call Center Management
Cold Calling
Real Estate Business Plan
Hourly rate $4.50 - $20.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Mar 31, 2020
Systemcore Business Solutions Avatar

Systemcore Business Solutions

Rating is 4.9 out of 5.
4.9/5  (237 jobs)
Mandaluyong, Philippines

We are a virtual services company focused on providing access to globally competitive talent at affordable rates to businesses that intend to hire remote workers. » http://bposervices.asia The Internet has changed the way your business can operate. Whether you’re a small business owner or you run a large corporation, almost all of your business processes can now be affordably outsourced to a virtual workforce. View All Our Services » • Contact Center Solutions • Business Process Management • Information Technology Enabled Services • Online Marketing and Advertising • Design and Multimedia Services • Customized Solutions Let's work together. Get in touch and discover how much you can save.

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Digital Marketing
Strategic Plan
Web Design
Call Center Management
Google Apps Script
Management Consulting
Project Management
Hourly rate $8.00 - $120.00
Agency size 11-50 workers
Member since Nov 2, 2009
One-Click Virtual Support Avatar

One-Click Virtual Support

Rating is 4.6 out of 5.
4.6/5  (229 jobs)
Quezon City, Philippines
Top Rated Plus

🚀 Your One-Stop Shop for Exceptional Customer Support 🚀 We're not your average remote customer service agency. We're a team of 70+ passionate experts, ready to tackle any challenge thrown our way! 🌟 We provide top-tier support across various channels, including phone, email, and chat, ensuring seamless communication with your valued customers. Facebook Page: https://www.facebook.com/oneclickvirtualsupport LinkedIn Page: https://www.linkedin.com/company/oneclickvirtualsupport?trk=ppro_cprof ✨Our Services✨ 🎯 Inbound/Outbound: We handle calls like pros, ensuring your customers feel heard and valued. 📞 🎯 Email/Chat: Our fingers fly across keyboards, providing lightning-fast responses and solutions. 💬 🎯Account Managers: Dedicated professionals to build and nurture strong client relationships, ensuring satisfaction and growth. 🤝 🎯Account Receivable Associates: Experts in managing invoices, payments, and collections to keep your cash flow healthy. 💰 🎯Account Payable Associates: Efficiently process vendor invoices and payments, maintaining accurate records and positive supplier relationships. 🧾 🎯Virtual Assistants: Skilled professionals to handle administrative tasks, freeing up your time to focus on core business activities. 💼 🎯Staffing and Recruiting: We'll source, screen, and onboard top talent to meet your specific staffing needs. 🎯Collection Specialists: Experienced professionals dedicated to recovering outstanding debts while maintaining positive customer relationships. 📞 🎯Healthcare Insurance Benefits Agents: Knowledgeable experts who can assist patients in understanding their insurance coverage and benefits. 🏥 ✨Industry Expertise✨ * Logistics: We'll track those packages down! 📦 * Healthcare: We'll navigate insurance complexities, so you don't have to. 🏥 * Ecommerce: We'll help your customers shop 'til they drop. 🛒 * Bookkeeping: We'll balance those books and keep your finances in check. 🧮 * Automotive: We'll get those engines revving with top-notch support. 🚗 * Subscription-Based: We'll manage subscriptions and keep your customers happy. 😊 And many more! We're adaptable and eager to learn about your specific industry needs. ✨Our Achievements✨ * Rapid Growth: From humble beginnings with just 4 agents to a thriving team of 70+, we're always growing. 🌱 * Industry Recognition: We're proud to be ranked among the top 15 customer service agencies worldwide by Upwork. 🏆 Why Choose Us? * Passionate Team: Our agents are dedicated to providing exceptional service. ❤️ * Proven Results: We've helped countless businesses achieve their customer service goals. 💯 * Flexible Solutions: We tailor our services to fit your unique needs. 🧩 Let us take your customer service to the next level! Contact us today to learn more. ✨

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Phone Support
Virtual Assistance
Call Center Management
Order Tracking
Ecommerce
Healthcare
Customer Retention
Hourly rate $8.00 - $15.00
Minimum project size $1K+
Agency size 51-200 workers
Member since May 16, 2020
EPIC Pros Avatar

EPIC Pros

Rating is 4.6 out of 5.
4.6/5  (216 jobs)
Santa Rosa, Laguna, Philippines

A foundry of E - difying P - roficient I - nnovative C - reative professionals! We are a committed team of productive, brilliant, capable, proactive people offering quality outsourcing work in the fields of customer service, telemarketing, and data entry. Our Mission! To provide exceptional service to clients worldwide while helping Filipino experts attain an online career that will help maximize their potentials for quality work and excellent results. Our Vision! To become the Philippines top virtual workforce in terms of providing online services. With the commitment to excellent service, dedication to client’s needs and consistency in delivering successful results.

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Outbound Sales
Data Mining
Real Estate
Lead Generation
Call Center Management
Cold Calling
Data Entry
Hourly rate $5.00 - $20.00
Agency size 11-50 workers
Member since Dec 7, 2015
Ftech Solutions Avatar

Ftech Solutions

Rating is 4.9 out of 5.
4.9/5  (186 jobs)
Karachi, Pakistan
Rising Talent

⚡️ Professional creative design ⚡️ Unique and original layouts ⚡️ Quick & fast delivery ⚡️ Top-notch quality work that meets your expectations ⚡️ 24/7 chat support for any questions or concerns With more than a remarkable 13-years journey in the realms of graphics, animations, web development, and web/mobile apps, I've evolved into a seasoned professional adept in CMS Development, Full-Stack expertise, Call Center Services, Research, Analytics, Business Operations, Project Management, and Management Consulting. My professional voyage has been a thrilling adventure, characterized by boundless creativity, relentless innovation, and an unwavering commitment to crafting cutting-edge solutions. My clientele spans a diverse spectrum, ranging from dynamic startups to industry giants such as WellsFargo, Verizon, CikTelecom, Bank of America, , AT&T, Western Union, and numerous other esteemed corporate clients. I would be honored to bring my expertise to your project. I have deliberately chosen to maintain a boutique approach, working with only a select few clients at any given time. This deliberate focus ensures that your project receives my undivided attention, guaranteeing a level of dedication that goes beyond the ordinary. My strengths includes WordPress, Shopify, Webflow, Elementor, Wix, SquareSpace, Hubspot, PHP, Laravel, Bootstrap, Node.js, MySQL, JavaScript, AJAX, React.js, Redux, React Native, Rest API, APIs Integration, Payment Integration, and ensuring cross-browser compatibility. My Specialties: 🎨 Graphic Design: Transforming concepts into stunning visual experiences that resonate with your audience. 🎨 UI/UX Design: User experience is at the heart of everything we do. We create intuitive and visually stunning interfaces that not only look great but also ensure users can navigate effortlessly. 🌐 Website Design and Development: Crafting visually captivating and functionally exceptional websites that leave a lasting impression. 🖥️ CMS Development: Expertise in Content Management Systems to streamline your online presence. 🌟 Full-Stack Excellence: Proficiency across diverse platforms to provide holistic and comprehensive solutions. 🌐 Web/Mobile App Services: In the era of mobile-first, we design and develop apps that users love. Our experts ensure that your app functions flawlessly across devices and platforms, offering a seamless experience to your customers. 🔍 SEO (Search Engine Optimization): Boost your online visibility and drive organic traffic with our SEO expertise, ensuring your brand stands out in the digital landscape. 🔧 Website Maintenance: Sustaining digital excellence is crucial. Our website maintenance services keep your online presence secure, up-to-date, and consistently exceptional. 🎥 Animation: Breathing life into ideas through captivating animations that engage and inspire. 📊 Project Management: Ensuring your projects are executed seamlessly, on time, and within budget. 📞 Call Center Management: Efficiently managing call center operations to optimize customer service. 🌍 International Client Coordination: Bridging global boundaries to deliver exceptional service to clients worldwide. As both an artist and a service-oriented professional, I am committed to serving as your single point of contact from the inception to the completion of your project. This streamlined communication approach simplifies the execution process and ensures that your vision is meticulously realized. Let's embark on this creative journey together, where your project is not just a task but a collaborative masterpiece waiting to be born. With me at the helm, your project will receive the attention and dedication it truly deserves. Your project deserves the touch of experience and innovation that has fueled my journey. Let's collaborate and turn your vision into reality. Your success is my passion. 🔥 Feel Feel to Contact me for a Free Quote on your project.

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Web Development
HTML
Blockchain
Lead Generation
Call Center Management
Social Media Marketing
Data Entry
Hourly rate $20.00 - $25.00
Minimum project size None
Agency size 51-200 workers
Member since Sep 25, 2009
VA FLIX - 'Top Rated Remote Professionals' Avatar

VA FLIX - 'Top Rated Remote Professionals'

Rating is 4.5 out of 5.
4.5/5  (184 jobs)
San Fernando, Philippines

Welcome to VAFLIX, your ultimate destination for remote staffing and virtual assistant services that fuel business growth while ensuring you have quality time for yourself. We're not just a company; we're a team of amazing and dedicated virtual assistants who bring fun into productivity! SERVICES WE OFFER: 📞 TELEMARKETING: At the heart of our services is telemarketing excellence. Our skilled professionals connect you with potential clients, driving leads and expanding your reach. 🧑‍💻VIRTUAL ASSISTANT SERVICES: our virtual assistant services provide a seamless experience, from administrative tasks to project coordination, giving you more time to focus on your core activities. 📅APPOINTMENT SETTING: Imagine a calendar that's always optimized – that's what our appointment-setting service achieves. Maximize your time and enhance your productivity, leaving no opportunity untapped. 👩‍💻CUSTOMER SERVICE REPRESENTATIVES: Customer Service is the cornerstone of any thriving business. Our dedicated customer service representatives ensure that every interaction is a positive one, fostering loyalty and satisfaction among your clientele. 🎙️PODCAST MANAGEMENT: Podcasts are a powerful tool for engagement, and we're your partners in podcast management. From editing to distribution, we handle the technicalities so your message resonates effortlessly. 🔉AUDIO AND VIDEO EDITING: When it comes to visual and auditory appeal, our video and audio editing experts work their magic. Transforming raw content into captivating experiences, we ensure your brand's story shines through. 🎨GRAPHIC DESIGN: Graphics are your brand's visual identity, and our graphic design artists are adept at creating visuals that leave a lasting impression. Consistency and creativity merge to amplify your brand presence. 🌍SOCIAL MEDIA MANAGEMENT: Navigating the digital landscape can be daunting, but with our social media management, you're in capable hands. We curate content, interact with your audience, and strategically elevate your online persona. Our mission? To build an empire of the world's best virtual assistants, offering a vast array of high-quality services that lighten your load, simplify your life, and banish stress from the past. Our vision has become a reality, but our dream of delivering exceptional service lives on. From vision to reality, we foster an inclusive and vibrant culture that thrives on diversity. With precision and speed, we guarantee exceptional service in everything we do. When you choose VAFLIX, you can bid farewell to worries and embrace seamless productivity. Let VAFLIX be your ally in conquering tasks with a smile! In a world where time is money, our Virtual Assistant agency is your key to unlocking streamlined operations and unparalleled growth. Join us in revolutionizing the way you work – let's embark on this journey of transformation together.

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Audio Editing
Virtual Assistance
Call Center Management
Cold Calling
Social Media Marketing
Customer Service Training
Podcast
Hourly rate $8.00 - $12.00
Minimum project size $5K+
Agency size 51-200 workers
Member since Oct 24, 2018
TransData Avatar

TransData

Rating is 4.6 out of 5.
4.6/5  (166 jobs)
Lahore, Pakistan

Transdata is your one-stop agency for a wide array of services designed to elevate your business operations. Our Service Portfolio: ✔ Customer Services: We prioritize your customers' satisfaction, ensuring every interaction leaves a positive impression. ✔Email Support: Stay connected with your clients through prompt and professional email responses. ✔Chat Support: Real-time assistance and engagement that boost your online presence and customer satisfaction. ✔Phone Support: Seamless communication through voice, ensuring your clients' needs are met effectively. ✔Virtual Assistant: Our dedicated virtual assistants are your reliable partners in administrative tasks, allowing you to focus on strategic priorities. ✔Data Management: Efficiently handle, organize, and analyze data to make informed business decisions. ✔Dispatching Services: Streamline operations and optimize logistics with our dispatching solutions. ✔Order Processing: A smooth and accurate order processing system to keep your sales on track. ✔Technical Support: Resolve technical issues swiftly, keeping your systems and customers running smoothly. ✔Inbound Phone Answering Service: Never miss a call with our 24/7 inbound phone support solutions. ✔E-commerce Order Support: Enhance your e-commerce business with effective order management. ✔Ticket Support: Promptly address customer inquiries and issues with our ticketing system expertise. ✔ZenDesk: Maximize the potential of ZenDesk for efficient customer service and support. ✔WordPress Development: We offer comprehensive WordPress development services to build and optimize your online presence. ✔Data Annotation and Image Annotation by using Labellmg, LabelBox, Qupath, VoTT, CATV, Image annotation lab. At Transdata, we pride ourselves on delivering excellence in every service we offer. With a team of skilled professionals, advanced technology, and a commitment to client satisfaction, we ensure your business thrives. Why Choose Transdata? ✨ Experience: With years of industry experience, we understand your unique needs and challenges. ✨Efficiency: We streamline operations to enhance productivity and reduce costs. ✨Custom Solutions: Tailored services designed to align with your business goals. ✨Scalability: We grow with you, offering flexible solutions to meet evolving demands. ✨Quality Assurance: Our commitment to quality ensures you receive the best service. Ready to elevate your business with our support services? Contact us today to discuss your specific requirements and experience the Transdata difference.

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Web Development
Phone Support
Call Center Management
Dispatch & Tracking Solutions LETS
Customer Support
HubSpot Professional
Live Chat Operator
Hourly rate $8.50 - $14.50
Agency size 201-500 workers
Member since Dec 30, 2003
Remarkable Info Services Avatar

Remarkable Info Services

Rating is 4.1 out of 5.
4.1/5  (153 jobs)
Iba, Philippines

Remarkable Info Services proudly carry the name of quality and passion. We are not an agency. We are Family.  We takes great pride in providing a high level of service to create a luxury experience for all clients across the globe, one that you will truly appreciate. Our MISSION: Is to share ourselves to the world and showcase what we can bring to the table and increase their net margin revenue while lowering the labor cost. Give us a call.

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Outbound Sales
B2C Marketing
Phone Support
Real Estate
Lead Generation
Call Center Management
Cold Calling
Hourly rate $6.00 - $6.00
Minimum project size $100K+
Agency size 2-10 workers
Member since Jun 8, 2020
vlbpo cx  Avatar

vlbpo cx

Rating is 4.9 out of 5.
4.9/5  (144 jobs)
Kingston, Jamaica

Telephone| Sales | Airbnb Guest services | Customer Support | Call Center | Answering Service | Virtual Office | Technical Support ==================== CLIENT TESTIMONIALS: ==================== "VLBPO Helped our company at a critical time. They are group of Superstars! Any company would be happy to have them run their Customer Support Department. Kunal Gulati(VP of Marketing and Business Development) "I cannot say enough about Earl and VLBPO Team. We are an exciting startup with no real knowledge of outsourcing our CS Department. We started with a team of 7 and we quickly scaled and they scaled with us to a team of 40 reps and maintaining his CS ratings. Charlie Golenbock( CEO and Co-Founder) Who are We VLBPO is a global outsourcing provider, endeavoring to provide transformational services in BPO space, operating from its main offices in the US, whilst employing a number of virtual professionals across -Jamaica -Philippines -Latin America All agents specialize in both fluent English and fluent Spanish. As our core business model, we aspire to create path-breaking advances in Business Process Services across the domains of Customer Interactivity and Digital & Social Media Marketing. We have spent years developing industry-standard expertise within our current operational structure. This ensures we provide reliable and cost-effective solutions, to not only retain existing customers but to grow your business to achieve profitability. Our Core services channels include, but are not limited to: Inbound Voice Outbound Voice LiveChat Email Based on our experience both in the industry as employees within the contact centers space, as well as managerial experience with previous clients, we have capabilities to manage communications/support through the following platforms: Slack, Skype, Trello, Teamwork, Facebook Groups, Amazon Seller Central, Shopify Infusionsoft, Salesforce, ZenDesk, Helpscout, Desk Grasshopper, Google Docs/Spreadsheets, iTunes Reviews, Yelp, and Amazon Reviews. With the BPO Support space expanding at high rates, we have opted to specialize in the following support areas:  Customer Service  Technical Support  B2B/B2C Telesales  Leads Generation  BackOffice  Appointment Setting  Cold Calling  eCommerce Support  Airbnb Guest Services Our team is currently expanding and we await the right opportunity to provide our client with exceptional services. All our programs are customizable across multiple channels. With the ever-growing change in customer demand, our approach to business is dependent on huge flexibilities, so provide a pool of culturally diverse freelance professionals to add the right complement to your project. Please feel free to connect with us

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Email Support
Call Center Management
Shopify
Zendesk
Freshdesk
Live Chat Operator
Call Center Software
Hourly rate $5.00 - $10.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Jun 24, 2019

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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