Top 50+ Call Centers agencies

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TeleBoomResults BPO Services Avatar

TeleBoomResults BPO Services

Rating is 4.9 out of 5.
4.9/5  (15 jobs)
Legazpi City, Philippines

🚀🚀🚀🚀 Boom Your Results!! 🚀🚀🚀🚀 GREETINGS FROM THE TELEBOOMRESULTS FAMILY! TeleBoomResults is your bridge to your success. When we work with clients, our main goal is to make the client happy by making sure that we deliver BIG BOOM Results! We make this happen by working with the Filipino best talents and experts. 🎯 Vision 🎯 To be one of the top-producing BPO companies worldwide. 🎯 Mission 🎯 To provide high-quality BPO services and help our clients grow their businesses by providing consistent quality and profitable results through our Filipino Talents. ✅ Services Offered ✅ 👉 Virtual Assistance 👉 Customer Service 👉 Technical Support 👉 Cold Calling 👉 Appointment Setting 👉 B2B Telemarketing 👉 B2C Telemarketing 👉 Sales Closing 👉 Data Entry 👉 Social Media Management and Marketing 👉 SEO 👉 Digital Marketing 👉 Chat Support 👉 Administrative Support ✅ Industries ✅ 👉E-Commerce 👉 Real Estate 👉 Telecommunication 👉 Banking & Financial Technologies 👉 Healthcare 👉 Technology 👉 Insurance 👉 Professional Services 👉 Digital Marketing 👉 Entertainment 👉 Legal Services 👉 Home Services 👉 Travel & Hospitality 👉 Education 👉 Security & Surveillance 👉 Food & Beverage 👉 Transportation & Logistics

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Email Support
Outbound Sales
Real Estate
Real Estate Cold Calling
Lead Generation
Customer Relationship Management
Call Center Management
Hourly rate $5.00 - $12.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jul 8, 2020
Brian.ph Avatar

Brian.ph

Rating is 5.0 out of 5.
5.0/5  (15 jobs)
Marikina, Philippines

Integrity and Reliability are our core values. Our team members are hand-picked, elite remote workers. Each and every one of them are certified to be great communicators, have above par equipment and stable internet connection. We can solve your needs in: Customer support Customer service Technical support Administrative work We can handle responsibilities via: Phone Chat Email Forums and other electronic means of communication We are proficient in managing the following programs: Zendesk Freshdesk Wordpress Shopify Bigcommerce Stripe Wepay Chargify Dropbox VOIPs (ringcentral, 8x8, five9, talkdesk, grasshopper, etc.) Microsoft apps (Word, Excel, Powerpoint, etc) Google apps (Gmail, Gcal, Gdrive, Gdocs, Gsheets, etc)

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Phone Support
Accounting
Call Center Management
Intuit QuickBooks
Talkdesk
CallTools Call Center Software
Management Accounting
Hourly rate $15.00 - $20.00
Minimum project size $1K+
Member since Jul 12, 2017
Liveware International Agency | Your Tailored Workforce Avatar

Liveware International Agency | Your Tailored Workforce

Rating is 4.7 out of 5.
4.7/5  (15 jobs)
Spanish Town, Jamaica

We are a veteran 🏆 Multilingual Call Center that maximizes customer engagements delivered by our well-trained and experienced agents with their magnetic personalities. Offering localized customer support is key to connecting with your global customers and meeting all expectations. Customers enjoy incredible comfort when interacting with a customer support representative that matches your geolocation accent and demeanor. It empowers them to dictate the terms of their conversation and communicate their desires and expectations better. The Languages in our Customer Service include: ✔️ English ✔️ Spanish ✔️ French ✔️ Portuguese 🎁 🎁 🎁 🎁 🎁 🎁 🤝 WHAT WE OFFER 🤝 🎁 🎁 🎁 🎁 🎁 🎁 Our Multilingual Customer Service includes: ✔️ Inbound Call Support - The inbound services includes providing technical support, non-technical support, order-taking services, billing services, etc. ✔️ Outbound Support - This type of service can be used to convey special instructions, offers, deals, reminders, surveys, data collection, etc. ✔️ Chat and Email Support - Online customers now appreciate the ease of getting assistance by just visiting a website’s chat support for quick answers. ✔️ Technical Support - We offer customized technical support for software, electronics, troubleshooting software, hardwares, etc. ✔️ Inbound Sales - Our agents are trained to pull interested prospects and qualify them to see if they’re a fit for your products or services. ✔️ Outbound Sales - Our sales reps have great experience in pushing our clients' message or pitch to their prospects, through cold calling, social selling, email marketing, etc, and are able to contact those leads and close the sale. 🤓 ALL OUR AGENTS ARE PRE-TRAINED 🤓 At Liveware International we tailor our agents to your business needs by providing: ✔️ Training at all levels (From Agents to HR management) ✔️ Accent neutralization ✔️ Knowlege retention ✔️ Attention to detail ✔️ Multi-tasking ✔️ Flexibility ✔️ Effective communication Skills (Knowing how to deal with irate and composed customers) ✔️ Efficiency ✔️ Troubleshooting SOFTWARES/ APPLICATIONS WE HAVE EXPERIENCE WITH (But not limited to) CRM’s: ❄️ Oracle Netsuite ERP ❄️ Limelight ❄️ Agile CRM ❄️ Freshsales ❄️ Zoho CRM ❄️ Salesforce ❄️ Nextiva ❄️ Voicent ❄️ Kapture CRM CLOUD BASE PHONE SYSTEMS: ❄️ Ring Central ❄️ Vonage ❄️ 8 X 8 ❄️ Dial Pad ❄️ LiveAgent ❄️ Cloud Talk ❄️ Fresh Desk ❄️ Zen Desk ❄️ Five9 OTHER APPLICATIONS: ❄️ Slack ❄️ Chanty ❄️ ClickUp ❄️ Fleep ❄️ Flock ❄️ Microsoft Teams ❄️ Glip ❄️ Google Chat Get in touch with us right away to determine how our Multilingual Call Center solutions can impact your customer support functions and help you deliver superior customer experiences.

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Technical Support
Front Desk
Call Center Management
Customer Support
Debt Collection
Sales Management
Customer Service Training
Hourly rate $8.00 - $50.00
Minimum project size None
Agency size 51-200 workers
Member since Jun 17, 2022
CareerX Call Center Services Avatar

CareerX Call Center Services

Rating is 4.9 out of 5.
4.9/5  (15 jobs)
Davao City, Philippines

Over 5 years of experience with Customer Service and Call Center services My Agency members working in a renowned company allowed me to learn how to work in a dynamic environment and over-deliver, to work flawlessly with little or any supervision, and to develop a keen eye for detail. Our goal is to become a full-time freelancer in our agency. During my career I've developed an aptitude for: 𝐏𝐄𝐑𝐒𝐎𝐍𝐀𝐋 𝐀𝐒𝐒𝐈𝐒𝐓𝐀𝐍𝐓 𝐖𝐎𝐑𝐊 ⚊ Creative problem-solving ⚊ Research (Web, Forum, Social Networks) ⚊ Excel, Word & Google docs advanced work ⚊ Data input/output of any type (typing 60+ wpm) ⚊ Customer service 𝐄 - 𝐌𝐀𝐑𝐊𝐄𝐓𝐈𝐍𝐆 ⚊ Link Building ⚊ Email Outreach ⚊ Sales Prospecting ⚊ Lead Generation 𝐒𝐎𝐂𝐈𝐀𝐋 𝐌𝐄𝐃𝐈𝐀 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓 ⚊ Instagram Managing (Audience gain, # targeting, Influencer research etc.) ⚊ Facebook Managing (Page managing, Ads etc.)

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Call Center Management
Cold Calling
BPO Call Center
Sales
Telemarketing
Customer Service
Hourly rate $5.00 - $10.00
Minimum project size $5K+
Agency size 2-10 workers
Member since May 8, 2020
Bliscore Avatar

Bliscore

Rating is 4.8 out of 5.
4.8/5  (14 jobs)
Lviv, Ukraine
Top Rated Plus

For the past 8 years, our team has been building robust web, desktop, and mobile applications using a modern tech stack centered around .NET/C# and JavaScript. We focus on delivering clean, scalable, and maintainable code—and value long-term partnerships over one-off projects. Our goal is to become a strategic tech partner, not just a service provider. 🧰 Our Core Tech Stack: Front-End: • React • Angular • Vue.js • JavaScript • TypeScript • jQuery • Kendo UI • SignalR • Bootstrap Back-End: • .NET Core • ASP.NET MVC • C# • Entity Framework Core Mobile Development: • React Native (Cross-platform: iOS & Android) Databases: • MS SQL • PostgreSQL • MySQL • SQLite • Linq2SQL CI/CD & Cloud: • Microsoft Azure • Azure DevOps 📌 Areas of Expertise: • Custom Web Development (.NET + JS frameworks) • Real-time communication: Voice, Video, Messaging (Twilio API) • Cross-platform mobile apps with React Native • SaaS platforms, Admin panels, Internal tools 🧠 Team Strengths: ✔️ Strong analytical & problem-solving mindset ✔️ High attention to detail and code quality ✔️ Proactive, collaborative communication ✔️ Agile, fast-learning, and committed to improvement ✔️ Team-first approach—always aligned with client goals We’re excited to collaborate on projects where we can bring both technical expertise and strategic thinking to the table.

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ASP.NET Core
CRM Software
Vue.js
ASP.NET
Call Center Management
React Native
Twilio API
Hourly rate $35.00 - $60.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Nov 11, 2019
InstantBillings & Customer Support Provider Avatar

InstantBillings & Customer Support Provider

Rating is 5.0 out of 5.
5.0/5  (14 jobs)
Lahore, Pakistan
Top Rated

Instant Billings is a specialist Medical Billing Company that provides leading quality services to our customer’s and individual needs. Dedicated to being the best possible partner for your practice. We deliver an integrated, unparalleled solution to your financial administration using cutting edge systems and our vast expertise. It is our mission to remove the stress of billing and collections while at the same time ensuring your practice benefits from improved cash-flow and net income through excellence, respect and integrity in all aspects of our operations, We earn our clients’ complete trust. Our skilled team of medical billers and coders assures quick and accurate claim preparation. The foundation of Instant billings was laid in 2011 to elevate billing operations in a smooth way.

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Medical Mastermind Medical Billing Services
Virtual Assistance
Call Center Management
Payment Processing
EMR Data Entry
Data Entry
Preauthorization
Hourly rate $6.00 - $6.00
Minimum project size None
Agency size 2-10 workers
Member since Jul 7, 2021
Abacus Cambridge Partners Inc Avatar

Abacus Cambridge Partners Inc

Rating is 4.2 out of 5.
4.2/5  (14 jobs)
New York City, United States

Abacus is a global leader in Technology, Outsourcing, and Consulting, with offices in New York, London, Dubai, Riyadh, Lahore, and Cairo. We empower businesses to accelerate digital transformation with innovative, customized solutions tailored to their unique needs. Core Services: Managed Services: • Contact Center Support: Multi-channel customer service optimization. • Tech & Customer Service: Specialized tech assistance and customer care. • Sales Support: Tools and services to maximize sales team performance. • Remote Assistance: Effective remote support for seamless operations. Cloud Solutions: • Custom Software & App Development: Tailored software to solve business challenges. • Cloud Infrastructure & Solutions: Scalable and efficient cloud platforms. • Analytics & Business Intelligence: Data-driven insights for smarter decision-making. • E-Commerce Solutions: Secure, scalable e-commerce platforms. Enterprise Systems: • ERP Solutions: End-to-end ERP implementation and support. • HCM Solutions: Optimizing HR processes with cutting-edge tools. • Customer Experience Solutions: Enhancing customer engagement. • Digital Supply Chain: Improving supply chain efficiency with advanced technology. Why Choose Abacus? As a SAP Gold Partner, we’ve deployed over 800 SAP projects globally, helping businesses unlock the full potential of their systems. We specialize in APIs, Machine Learning, RPA, and Next-gen App Development, partnering with Google Cloud and UiPath to deliver innovative solutions. At Abacus, we are dedicated to helping businesses scale, innovate, and thrive in the digital age, providing expertise and cutting-edge solutions that drive growth.

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Email Support
HR & Business Services
Call Center Management
Enterprise Resource Planning
Staff Recruitment & Management
Robotic Process Automation
Human Resources Consulting
Hourly rate $5.00 - $25.00
Agency size 500+ workers
Member since Sep 21, 2020
Boris Marketing Ltd  Avatar

Boris Marketing Ltd

Rating is 5.0 out of 5.
5.0/5  (13 jobs)
Ebene, Mauritius
Rising Talent

At our digital marketing agency, we bring over 5 years of expertise to the table, employing a diverse range of performance marketing metrics to deliver exceptional results for our clients. Specializing in comprehensive paid media strategies, we focus on enhancing brand visibility and driving user acquisition through targeted campaigns. Our approach includes conducting thorough brand and website audits to identify key value propositions and successful marketing opportunities, as well as delving into competitive research to effectively target new acquisition audiences. With adept multi-platform account management and data-driven insights, we ensure optimal campaign performance and revenue enhancement. We maintain a deep understanding of crucial key performance indicators at every stage of the e-commerce marketing funnel, enabling strategic decision-making and real-time ad buying decisions. Our proactive quarterly strategies and constant evolution through competitor research and industry knowledge ensure our clients stay ahead of the curve. Seamlessly integrating with broader digital marketing strategies, our agency contributes to holistic approaches that guarantee success across various channels. Ready to elevate your brand and achieve outstanding results? Contact us today to discover how our expertise can transform your business. Dedication to Client Success: Driven by a shared passion for the industry, our team is dedicated to employing our expertise to elevate brands and drive meaningful results. Additional Services: Language Tutoring & Interpretation: Tailored language tutoring and interpretation services to bridge communication gaps and facilitate understanding. Virtual Assistance: Professional virtual assistance to streamline operations and enhance productivity. Customer Service & Tech Support: Comprehensive customer service and tech support solutions to ensure seamless user experiences. Video & Animation: Engaging video and animation services to captivate audiences and convey messages effectively. Digital Marketing for Facebook, TikTok, Google, and LinkedIn Ads: Targeted digital marketing campaigns across leading platforms to maximize brand exposure and drive conversions. Web Development: Bespoke web development solutions to create stunning, user-friendly websites that resonate with audiences. Translation & Localization Services: Precise translation and localization services to adapt content for diverse markets and cultures. Market Research & Product Reviews: In-depth market research and product review services to inform strategic decision-making and enhance product offerings. Sales & Marketing Copywriting: Compelling sales and marketing copywriting services to drive engagement and conversions. Ready to elevate your brand and drive meaningful results? Contact us today to discover how our comprehensive digital marketing solutions can transform your business!

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LinkedIn Campaign Manager
Video Ad Campaign
SEO Keyword Research
Copywriting
Virtual Assistance
Call Center Management
Business Analysis
Hourly rate $10.00 - $15.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Dec 29, 2020
The Outsource Business Solution Avatar

The Outsource Business Solution

Rating is 3.8 out of 5.
3.8/5  (13 jobs)
Manila, Philippines

The Outsource Business Solution is a Client Based Call Center Company wherein I can help your business to deliver services such as Customer Service, Outbound Sales, Lead Generation, Email or Chat Support, Appointment Settings, Data Entry or Admin Task from various clients globally such as US, UK, Canada, and Australia. I also help businesses on a digital marketing strategy in a low cost budget but effective and quality services. You may reach me thru Skype twinkx214 to further discuss your business strategy or message me here as well.

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Lead Generation
Call Center Management
Cold Calling
BPO Call Center
Email Marketing
Social Media Management
Telemarketing
Hourly rate $10.00 - $10.00
Member since Aug 23, 2016
Abacuz Global Solutions (Medical Billing Outsourcing) Avatar

Abacuz Global Solutions (Medical Billing Outsourcing)

Rating is 3.9 out of 5.
3.9/5  (13 jobs)
Cebu City, Philippines

We provide cost-effective Outsourcing Services for Medical Billing, Medical Coding, US Healthcare administrative tasks. Upwork Top 20% for Medical Billing. Top 1% Upwork Microsoft Excel. Top 10% for Call Center Skills. Member of American Medical Billing Association and AAPC. We have HIPAA Certification for Security & Privacy. We are a TOP RATED Upwork Agency with over 3000 logged hours. Our company delivers remote staffing and administrative services to medical practices, billing companies and other business offices. We also support Inbound and Outbound Service Call/Chat Support Center and Technical Support Centers. We have experienced users for OfficeAlly (Practice Mate), IDX, GE Centricity, Practice Fusion, Practice Partner, eClinicalWorks, AthenaHealth, WRS Health (Waiting Room Solutions), EPIC and other systems. We provide support on all aspects of Medical Billing and Coding including but not limited to Eligibility and Benefits Verification, Claim Creation or Billing, Payment Posting, Accounts Receivable Follow Up, Inbound Customer Service and more. #MedicalBilling #MedicalCoding Our company was founded and managed by Kevin Jamito and Anthea Sapon, both have Certified Professional Coder (CPC), Certified Professional Biller (CPB) and Certified Professional Practice Manager (CPPM) certifications.

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Human Resource Management
Call Center Management
Medical Billing & Coding
Accounts Receivable Management
Electronic Medical Record
Medical Condition Coding
ICD Coding
Hourly rate $6.00 - $6.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Oct 20, 2015
PuzzleBox BPO, Inc. Avatar

PuzzleBox BPO, Inc.

Rating is 5.0 out of 5.
5.0/5  (13 jobs)
Mandaluyong City, Philippines
Graphic Design
Community Moderation
Call Center Management
Social Listening
Website
Adobe Advertising Cloud
Content Development
Hourly rate
Minimum project size $1K+
Agency size 51-200 workers
Member since Jul 17, 2013
Careers@Home Avatar

Careers@Home

Rating is 5.0 out of 5.
5.0/5  (12 jobs)
Bulacan, Philippines

Careers@Home is a group of talented individuals who provides exceptional customer service from small to large companies. We offer phone, email and chat support or whatever support clients may need to serve customers. With our in depth experiences in customer service, clients can be assured that their customers will be well-taken cared of. Aside from customer service, we also provide data entry, research and transcription services.

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Email Support
Phone Support
Facebook Ads Manager
Call Center Management
Cold Calling
Shopify
Data Entry
Hourly rate $3.00 - $12.50
Member since Oct 18, 2017
Assistyou24hr Avatar

Assistyou24hr

Rating is 4.9 out of 5.
4.9/5  (12 jobs)
Dhaka, Bangladesh

Are you looking for Shopify virtual assistant, Shopify customer service, Shopify customer support, eCommerce customer service, eCommerce virtual assistant /Agency ?. I have more than 9 years of experience in Customer Service. I own a BPO firm. We provide service in English>French>German>Italiano>Chinese>Spanish and other languages, with customer service skills We are the right talent for the job. We are -Experienced using ZenDesk, Gsuite,ladesk, Live agent, Livechatinc, Zendesk Chat. Gmail Help Scout, Gorgias,xSellco, Buffer Reply, Hootsuite, Sprout Social, Facebook Messenger channel -Experienced using Shippo. Tracking & Delivery Updates.Aftership .hipStation .ShippingEasy Shipping App. Ordoro Shipping.Easyship. Tracktor -Experienced doing customer service for e-commerce/dropshipping stores We can help you with -Provide 24/7 Live Chat and Email Support -Provide Facebook/ Instagram Management -Issue refunds according to your refund policy -Re-send products to customers when needed -Respond to all customer inquiries quickly and accurately We are a passionate and dedicated agency.

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Phone Support
Lead Generation
Call Center Management
Cold Calling
Customer Support
Live Chat Operator
BPO Call Center
Hourly rate $10.00 - $10.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Oct 11, 2015
Elite Freelancers Avatar

Elite Freelancers

Rating is 4.8 out of 5.
4.8/5  (12 jobs)
General Trias, Philippines

I have more than 12 years experience in customer service, of which 7 years were spent working as a freelancer here in Upwork. I've managed to provide excellent service for all of the clients I've worked with. I started working as a freelancer as it gives me the convenience to stay home and utilized my skills. My goal is to provide a long term excellent service in every contract I have.

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Email Support
Call Center Management
Data Entry
Customer Service
eCommerce
Hourly rate $5.00 - $17.00
Agency size 2-10 workers
Member since Mar 31, 2019
GRM Freelancing Agency Solution Avatar

GRM Freelancing Agency Solution

Rating is 4.5 out of 5.
4.5/5  (12 jobs)
Makati City, Philippines

This agency has a sense of unity, collaboration, and coming together for a common purpose to GROW YOUR BUSINESS! We signify gathering talented individuals from various fields who bring their unique skills and expertise to form a cohesive and productive community. GRM represents the idea of working together harmoniously, supporting one another, and leveraging each other's strengths to deliver exceptional results and encapsulates the spirit of collaboration and synergy that can be found within a freelancing agency, where individuals unite to create a collective force for success.

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Outbound Sales
B2C Marketing
Real Estate
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Hourly rate $4.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 13, 2023
The Simple Tag Outsourcing Avatar

The Simple Tag Outsourcing

Rating is 5.0 out of 5.
5.0/5  (12 jobs)
Kolkata, India

Go Offshore! Outsource Your Back Office and Increase your Margins! We provide highly trained back office team, which can perform a range of tasks to support your business requirements. Fully based on AWS, our infrastructure ensures that data is not stored on any unencrypted devices and there's no physical security issues. Our agents are trained in seamless customer support, to ensure that the person on the other end of the line considers us as an extension of your office. Our Expertise Includes but not Limited to the below: Call Handling (In & Out) Sales and Telemarketing Chat and Email Support Data Entry Virtual Admin Assistance Lead Generation (LinkedIn outreach, Email) Appointment Setting (Cold calling) We specialize in being able to handle all of your call center needs, including serving the unique needs of our clients in the health care industry. In full compliance with PCI & HIPAA, we are well-positioned to protect information from fraud, abuse, and missteps with healthcare and electronic billing information. In choosing a call center, it is important to do your due diligence to ensure that the business is following the best practices and maintains high level of security and compliance. We're working hard to turn our passion for client success into a booming online consultancy and support business. We hope you enjoy our services as much as we enjoy offering them to you. Sincerely, TST Outsourcing

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Outbound Sales
Data Mining
Technical Support
Phone Support
Call Center Management
Data Scraping
BPO Call Center
Hourly rate $8.00 - $15.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Oct 8, 2015
AR INNOVATIONS Avatar

AR INNOVATIONS

Rating is 4.9 out of 5.
4.9/5  (11 jobs)
Lahore, Pakistan

BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Appointment Setting • Lead Generation • Sales Execution • Telemarketing • Design and Development • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Access to Call Recording - Free • Daily Customized KPI's - Free

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Email Support
Real Estate Cold Calling
Call Center Management
Cold Calling
Customer Support
Sales Call
Inside Sales
Hourly rate $6.00 - $20.00
Minimum project size None
Agency size 11-50 workers
Member since Feb 2, 2023
White-Glove VA Solutions Avatar

White-Glove VA Solutions

Rating is 2.7 out of 5.
2.7/5  (11 jobs)
Tanza, Philippines
Rising Talent

At White-Glove VA Solutions, we streamline operations and elevate engagement so you can focus on growth. From expert email marketing to seamless virtual assistance, we take care of the details so you don’t have to. Our Services ✅ Email Marketing – High-converting campaigns, automation, and list management. ✅ Virtual Assistance – Administrative support, customer service, research, and more. ✅ Tailored Solutions – Strategies designed to fit your brand’s unique needs. With us, you're not just a client—you’re a valued partner. Let’s optimise your workflows and amplify your success. Ready to scale with ease? Contact us today!

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Email Support
Quality Assurance
Technical Support
Network Administration
Call Center Management
Shopify
Zendesk
Hourly rate $6.00 - $50.00
Minimum project size None
Agency size 2-10 workers
Member since Feb 23, 2021
LEP Business Support Services (A LEP Enterprises LLC. Company) Avatar

LEP Business Support Services (A LEP Enterprises LLC. Company)

Rating is 4.8 out of 5.
4.8/5  (10 jobs)
Charlotte, United States

LEP Enterprises LLC. has been delivering top-notch remote customer service and support for over 7 years with over 25 years of experience in all facets of the industry collectively. Providing "The Big Business Services" for the smaller business owners. You don't have to be a large corporation to have the best professional support services. We are comprised of very skilled professionals that have teamed up to deliver a variety of services to our clients. We pride ourselves on skills, dependability, delivering quality work accurately and efficiently, and last but not least the highest level of professionalism guaranteed. Highly regarded by our clients as well as peers.

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Tax Preparation
QuickBooks Online
Call Center Management
Intuit QuickBooks
Customer Support
Data Entry
Zendesk
Hourly rate $18.00 - $35.00
Minimum project size None
Agency size 2-10 workers
Member since Mar 16, 2017
Aurelios Circle Agency Avatar

Aurelios Circle Agency

Rating is 4.4 out of 5.
4.4/5  (10 jobs)
Silay City, Philippines

Help employees address and resolve a wide variety of concerns and complaints. - Address performance problems through corrective action and dismissal. - Developing staff mentoring, and providing career coaching; motivating staff, individually and as a group; understanding and supporting diversity; and establishing an effective team. - Setting goals and objectives, Providing assistance and support, creating a supportive working relationship, providing opportunities for future growth and advancement.

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Phone Support
Proofreading
Call Center Management
Cold Calling
Data Entry
Customer Engagement
Google Workspace
Hourly rate $12.00 - $12.00
Agency size 2-10 workers
Member since Jul 6, 2022

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Frequently asked questions

What is a call center agency?

A call center agency is responsible for managing one or more call centers. Call center agencies often supervise large teams of call-center representatives and are tasked with ensuring customer satisfaction by the companies that engage their services.
Call center staffing agencies specialize in filling call center jobs and often on board and train call center professionals. While outsourcing customer support is increasingly popular, some companies operate in-house call centers and prefer to engage customer service representatives via direct hire.

What is the purpose of call centers?

A call center is responsible for handling inbound or outbound communications on behalf of a company.
At an inbound call center, agents answer telephone inquiries from customers, potential clients, job seekers, and other callers. At an outbound call center, reps place calls to customers for sales, surveys, debt collection, or to follow up on a previous inbound call. Whether the call is inbound or outbound, call center agents are expected to be friendly, helpful, and to take a personalized approach to their job.
When a call center handles other types of communications apart from inbound and outbound telephone calls (such as emails and text messages), it is known as a contact center.

What are the benefits of using call center agencies?

It is expensive and time-consuming for companies to operate in-house call centers and help desks. Organizations can save money and ensure a better customer support experience by forging partnerships with call center operators and customer service staffing agencies. Freed from handling the hiring process for customer service jobs, businesses can concentrate on higher-value tasks.

What is a typical day like for a call center agent?

Call centers often operate around the clock, which means a typical day for a call center agent can start at any hour. At an inbound call center, agents are expected to take up to 50 calls a day and offer personalized, thoughtful solutions to any problems customers may have. If they can't resolve a customer's issue, an agent may need to transfer the call to the center supervisor or other authority.

What is the average salary of a call center agent?

The average monthly pay for call center positions is $2,719 per month or around $16 per hour. This is the national average for the United States, and call center agent pay may vary by city, state or region. You can check rates for call center workers on Upwork to compare what freelancers are making, as well.
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