Hire the Best Customer Service Representatives in Long Beach, CA

Resourceful IT support engineer driven to exceed expectations and maximize customer satisfaction. 10+ years of professional experience in customer service industries and team supervision through full lifecycle management. Responsible for application implementation, SaaS architecture, administration, configuration, user triage, accounting for system security and business needs, as well as day-to-day operations. I have worked with various systems and technologies, many jobs requiring quick uptake of new software and tech stacks. Skills: Okta, JAMF, FreshDesk, Zoom, Domo, Salesforce, Google Workspace, Slack, Bettercloud, Microsoft 365, Okta, Okta Workflows, Asana, Parsehub, Scrapestorm, Helpscout, MacOS, Windows OS, Kandji, MDM, Intune, Entra, Asset Management, Helpscout, Jira, ITSM, Lifecycle management, SaaS Architecture, Azure, AWS, Risk Management, Video Conferencing, Meraki, Salesforce, Domo, SLA Management, Process Automation, Onboarding, Offboarding, Support System, PDQ, KnowBe4, BeyondTrust, Dialpad, Documo, Foxit, Adobe, Zoom, 1Password, ITSM

I help growing companies create customer experiences that people actually enjoy. For the last 15 years, I've worked in customer support, customer success, and operations across startups, SaaS companies, ecommerce brands, nonprofits, education, and government organizations. I've cleared 10,000+ ticket backlogs, built help centers from scratch, reduced inbound volume through self-service resources, and managed support operations handling 500+ tickets per week. I've worked with companies like Dollar Flight Club, Kind Kiosk, Recliner NYC, Chegg, TSA, and several fast-growing startups. Sometimes I'm the person leading the team. Sometimes I'm the person building the processes behind the scenes. Sometimes I'm the only support rep keeping everything running smoothly. I'm comfortable wearing any of those hats. My experience includes: • Zendesk, Freshdesk, Gorgias, Intercom, Gladly, HubSpot, and similar platforms • Building help centers, workflows, macros, reporting, and automations • Hiring, training, coaching, and supporting customer-facing teams • Managing escalations and acting as the bridge between customers, leadership, and product teams I don't need a lot of hand-holding. Give me a problem, a goal, and a team, and I'll figure out how to make things run more smoothly while keeping customers happy.

Hi there! I am a high-performing virtual assistant offering solid skills in customer relations and time management. I have several qualities that can help you: • Attention to detail • Sound judgment • Multi-tasking • Personable and friendly • Excellent oral and written communication • Problem solver I have an Associates degree in Business management and over 15 years working in an administrative capacity. Working in several different industries, I've had the opportunity to sharpen my organizational skills and my ability to work with speed and accuracy. You can be confident that the level of excellence you expect will be met. Services I provide: *Administrative Support: email management and correspondence, calendar management and scheduling, data entry and database management, document preparation, editing and file organization. *Customer Service: handling customer inquiries via phone, email or chat, managing customer service issues, order processing and follow ups. *Marketing: email marketing campaigns, survey creation and tracking *Financial Tasks: Invoicing, expense tracking, payment application, transaction review, accounts payable and accounts receivable management and reporting. *Technical Support: website maintenance and updates, basic tech support for clients and customers, managing online stores and e-commerce platforms *Project Management *Recruiting: sourcing, screening, interviewing candidates and resume writing/refresh. *Internet Research *And more! I have experience using a variety of tools - Microsoft Suite, Google Suite, Airtable, Slack, Zoom, Monday, Gavel, Zapier, Canva, Quickbooks, BaseCamp, Zendesk, ADP, Jira, Gusto, Hostgator, Zoho, Wordpress, Docusign, Salesforce, Crelate, DocuSign, Dropbox, SAP, Mailchimp, Adobe, and Hubspot to name a few. I am a fast learner and eager to learn new things. If there is something you need help with that is not on the list, please feel free to ask.

I’m your Jane of all Trades freelancer ! From experience in all areas of cosmetology and barbering, call center and Data Entry and my most recent exploration in Real Estate !

As a highly skilled Customer Service Representative with a robust background in customer success, finance, and account management, I bring a wealth of experience and a proven track record of excellence to every project. With over six years of experience, I've honed my ability to provide exceptional customer service, streamline operations, foster strong relationships with client and great data entry. • Customer Service Expertise:Adept at greeting customers, handling requests, and resolving concerns to ensure a superior customer experience. • Collaborative Leadership:Experienced in working with senior management to enhance customer satisfaction, achieving notable increases in survey submissions and customer loyalty. • Sales Acumen:Skilled in identifying upselling and cross-selling opportunities, driving significant revenue growth and customer retention. • Operational Efficiency:Proven ability to manage order processes, maintain accurate records, and streamline filing systems, enhancing overall efficiency and accuracy. • Data Entry Proficiency: Expertise in data entry with a focus on accuracy and attention to detail, ensuring precise input and management of information in various software systems. I am dedicated to providing top-tier service, leveraging my expertise to meet and exceed client expectations. Let's work together to achieve your business goals and elevate your customer experience to new heights.

Hello, I specialize in helping businesses launch and optimize e-commerce websites that are visually appealing, user-friendly, and ready to drive sales. With hands-on experience in e-commerce management, I understand what it takes to create an online store that not only looks professional but also functions seamlessly. Here’s what I can bring to your project: - E-Commerce Setup: From choosing the right platform to configuring product categories, payment gateways, shipping options and system integrations. - Product Management: Uploading, organizing, and optimizing product listings for better visibility and conversions. - Content & Design: Creating engaging product descriptions, banners, and layouts that match your brand. - Translation & Transcription: Ensuring multilingual content is accurate and accessible, ideal for reaching wider audiences.