Hire the Best Virtual Assistants in Philadelphia, PA

Customer Support Specialist with over 10 years of experience in commercial and Medicare insurance. I specialize in delivering high-quality virtual assistance, insurance support, and customer service via chat, email, and ticket systems. I'm quick to learn new tools, organized, and professional in every interaction. Whether you need help responding to customers, organizing files, or navigating insurance-related processes, I'm here to help things run smoothly

Hello! I’m Lilibeth Bueno, a dedicated professional with a passion for delivering exceptional administrative and translation services. At 29 years old, I balance my career with a fulfilling family life—I’m married and the proud mom of a wonderful 5-year-old boy. Throughout my career, I’ve cultivated a diverse skill set in administrative support, call center operations, and email management. My experience includes: * Administrative Support: Proficient in managing schedules, organizing files, and coordinating projects to keep operations running smoothly. * Call Center Experience: Skilled in handling customer inquiries, providing exceptional service, and resolving issues promptly. * Translation Services: Fluent in [languages], offering precise and culturally sensitive translation to bridge communication gaps. * Email Management: Expert in managing inboxes, prioritizing messages, and crafting professional responses. * Personal/Virtual Assistant: Committed to understanding your unique needs and delivering tailored support to maximize your productivity.

YOUR VIRTUAL ASSISTANT! ⭐️⭐️⭐️ YOU FOUND ME! I help busy business owners, startups, and e-commerce brands stay organized and responsive so nothing falls through the cracks and your customers always feel taken care of. With over 7 years of experience in Customer Support and Virtual Assistance, I’m experienced in fast-paced environments where clear communication, accuracy, and follow through matter. I take ownership of tasks, respond promptly, and ensure work gets done without constant follow-ups. You can rely on me to keep your operations running smoothly. What I can support you with 👌 • Email, chat, and voice customer support • Inbox and ticket management (CRM & help desk systems) • Customer issue tracking, follow-ups, and resolution • Scheduling and calendar coordination • Administrative support and documentation • Spreadsheet tracking and internal reporting • Basic IT and platform troubleshooting • Communicating with internal teams and external clients • E-commerce support, order updates, refunds, and escalations My goal is to reduce your workload, improve customer satisfaction, and give you peace of mind knowing your support and admin tasks are handled professionally. I’m reliable, proactive, and committed to delivering consistent, high-quality support. Feel free to message me, let’s make your day-to-day operations easier. 😊

I’m a published, multidisciplinary operations and marketing strategist with experience in real estate, lifestyle, marketing, and media. I specialize in managing day-to-day operations, building internal systems, and supporting the growth of service-based businesses. I have worked across the U.S. and now Morocco, with experience managing remote teams and international clients. I also founded In Residence Tangier, a concierge and property service brand that’s partnered with John Taylor Luxury Europe and serves international clients relocating, investing, and living in Morocco. Beyond organizational infrastructure, I provide high-impact marketing and brand strategy consultations for those seeking to dominate the luxury and service-based markets. These sessions are designed to audit your current positioning, refine your brand narrative, and implement a roadmap for sustainable expansion to elevate your brand’s prestige and optimize your operational ROI.

PROFESSIONAL SUMMARY I’m an Amazon Virtual Assistant helping sellers increase sales through optimized listings, PPC campaigns, and account support. With hands-on Seller Central training and portfolio samples (listing rewrites, image briefs, weekly reporting), I specialize in: • Listing Optimization – keyword-rich titles, benefit-driven bullets, backend keywords, and conversion-focused images. • PPC Campaign Setup & Tuning – clean structure, negative keywords, weekly monitoring. • Account Support – handling buyer messages, returns, and keeping account health in check. 🔑 My approach is simple: clear deliverables, reliable communication, and actionable reporting (no fluff). Experienced Manager with 3 years of sales and customer service experience. Proven problem solver and leader with a creative mindset.Skilled in managing teams and handling cash transactions. Looking to (everage my skills and experience to drive business growth and exceed targets.

Bi-lingual market intelligence and operations strategist with 15+ years’ experience delivering high-impact content and research for global organizations. Proven track record in managing a content platform, leading cross-border teams, and producing client-praised research materials. Expertise spans resume writing, editorial and user support as well as market and competitive insights for different industries. ● Management – Organized and presented competitor and market trend reviews to executive teams, including CEOs; coordinated user support on different platforms. ● Project Operations – Supervised a B2C platform involving over 30 resume writers, established competitive intelligence processes for software vendors; launched and managed multi-channel surveys to capture field intelligence; consistently delivered multiple projects on time and to specification. ● Insights Generation – Evaluated technologies such as cloud computing and offshoring before they became mainstream; enhanced industry analysis through survey design and competitive assessments. ● Customer support – Provided daily customer support and editorial review on a resume building platform French Editor and Operations Manager CAREER IO - New York, NY | 2024-2025 ● Adapted a US resume building platform to the French market for different customer sets and developed KPIs to measure client impact and reviews. Contributed to the French platform AI transformation. ● Managed 30 freelance resume writers, overseeing recruitment, training, and quality control; built a 12-writer team in Madagascar. ● Provided daily client support and editorial review; developed tailored solutions depending on partnerships and promotions. ● Contributed directly to resume writing, translations, and market-specific content creation – with great client reviews. Freelance Project Manager – Market & Competitive Intelligence RIVER MARKET INSIGHTS - Toledo, OH & Philadelphia, PA | 2013–2023 ● Managed research projects in Insurtech, Mobile Payments, and Smart Manufacturing, leading to published reports. ● Designed benchmarks for nonprofits to measure ROI; conducted competitive analysis and pricing surveys for U.S. manufacturers in France. ● Developed competitive profiles for a recruiting startup and analyzed brand perception and customer experience for online electronics retailers. ● Helped create large ontological data sets to produce proprietary analysis tools and specific opportunities for technology companies. ● Volunteered to write grant proposals and track deliverables for nonprofit focused on homelessness Competitive & Market Intelligence Manager MEDIDATA SOLUTIONS - New York, NY | 2009–2012 ● Established an enterprise-wide competitive intelligence framework to inform clinical platform strategy and sales positioning. ● Reviewed competitive and market shifts, presented findings to CEO and executives; findings informed quarterly earnings announcements. ● Expanded win–loss surveys and integrated sales feedback into competitive assessments. Senior Analyst – Corporate Strategy IBM - Armonk, NY | 2000–2009 ● Identified market discontinuities and evaluated emerging market trends and technologies with over $1B revenue potential to inform strategy planning - sectors included energy, life sciences and security and manufacturing. ● Delivered global market trend reports to Corporate Finance and Investor Relations; briefed internal and external stakeholders. ● Led analyses on offshore outsourcing, emerging economies, and IT spending trends, embedding findings in business unit plans. ● Co-developed an IBM market insights community of 1,800 members to foster collaboration on future market opportunities. Additional Experience ● Chem Systems – Tarrytown, NY | Researched markets for the chemical industry, analyzed supplier strategies and plant capacity evolution. ● Phillip Townsend Associates – Houston, TX | Led European marketing and client data collection for a $4M benchmarking program in plastics manufacturing. ● Inlingua and Berlitz – Chicago, IL and Houston, TX | French Teacher. EDUCATION London School of Economics Master of Science (MS) in Economics and European Studies Paris IX Dauphine University, Paris, France Maitrise (BS) in Finance and Management CERTIFICATIONS ▪ University of Champaign, IL: Marketing in a Digital World certificate via Coursera ▪ University of Georgia Market Research Institute: Principles of Marketing Research certification ▪ IBM: Consultant certification classes ▪ PMI - CPAM preparation