Top 41 Virtual Receptionist agencies

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ANZ International Inc. Avatar

ANZ International Inc.

Rating is 4.8 out of 5.
4.8/5  (290 jobs)
Uddevalla, Sweden

ANZ is a multinational, multilingual contact center with operational facilities and offices in multiple global locations. It offers a wide range of services including back-office, administrative support, call center services, sales and marketing, and lead generation to businesses and organizations looking to outsource. The full suite of call center services provided by ANZ includes, but is not limited to, inbound customer service, outbound sales, lead generation, appointment scheduling, technical support, and 24/7 helpdesk services. Outsourcing with ANZ can provide numerous benefits to businesses, beyond cost savings, improved customer experience, increased operational efficiency, access to a wider talent pool, and reduced operational risks. Some of the additional benefits of outsourcing with ANZ include: access to the latest technology and tools, increased flexibility, improved scalability, access to a wider pool of expertise, and improved quality of service. These benefits can help businesses achieve a better balance between cost, quality, and delivery, leading to improved overall performance and success. At ANZ, we take the English proficiency and expertise of our agents very seriously, particularly for customer support, technical support, 24-hour helpdesk, and virtual assistant roles. While we also recruit fresh graduates, we only select the top performers. Our agents consistently deliver superior results compared to their Western counterparts, thanks to a combination of factors such as a minimum of three years of experience, a polished English accent, and a strong motivation to excel. With a proven track record of executing projects for clients globally and successfully providing services worth over $1,000,000 via Upwork.com, ANZ is equipped to offer innovative and cost-effective outsourcing solutions tailored to meet the specific needs of clients. Our target market includes small to medium-sized businesses as well as large corporations across various industries such as technology, finance, healthcare, retail, and more.

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Web Development
Technical Support
Phone Support
Ecommerce Website Development
Shopify
Keap
Receptionist Skills
Hourly rate $7.44 - $15.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Oct 28, 2015
Law Firm Cat Avatar

Law Firm Cat

Rating is 4.1 out of 5.
4.1/5  (19 jobs)
General Santos, Philippines

We are an outsourcing company providing Virtual Legal Assistants to US & Australian Lawyers and Law Firms. Our talents are Juris Doctors & Juris Doctor students who are passionate about the law and trained with tools US & Australian Lawyers and Law firms often use.

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Administrative Support
Receptionist Skills
Contract Drafting
Legal Research
Hourly rate $15.00 - $15.00
Minimum project size $100K+
Agency size 11-50 workers
Member since Apr 26, 2021
Telefocus Call Center - Inbound/Outbound Avatar

Telefocus Call Center - Inbound/Outbound

Rating is 4.8 out of 5.
4.8/5  (9 jobs)
Middletown, United States

Telefocus is a Connecticut based call center that offers 24 hour call services. We specialize in telemarketing campaigns, appointment setting, and lead generation. Our local reps possess the skills and industry experience that makes each campaign profitable. We also offer 24 hour receptionist/front desk services. Please reach out to discuss your call needs and we can provide the best solution on Upwork.

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Lead Generation
Communication Skills
VoIP Administration
Call Center Management
Customer Support
Direct Sales
Receptionist Skills
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 2-10 workers
Member since Dec 12, 2019
The VA Essentials Avatar

The VA Essentials

Rating is 4.9 out of 5.
4.9/5  (3 jobs)
Palompon, Leyte, Philippines

We are a growing team of savvy virtual assistants who has unparalleled work ethics and specialized skills to help our clients produce the best results. We are friends that mastered different skill sets who decided to group together to serve our clients holistically. Our work ethics and values revolve around these: excellence, integrity, and loyalty. We look forward to serving you!

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Online Research
Social Media Content
Lead Generation
Staff Recruitment & Management
Data Scraping
Data Entry
Property Management
Hourly rate $6.00 - $20.00
Member since Nov 20, 2016
Skilled PH Avatar

Skilled PH

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
Malolos, Philippines

YOU'RE ON THE RIGHT TEAM! We are skilled workers from Philippines. All of the freelancers here are well trained and have great work experiences. (Though some of us is new in Upwork, but we have the skills you are looking for a worker.) What makes us unique is we shared our experience and knowledge together. We are here to help you and we will make sure you're hiring an organize and responsible freelancer. WE WILL ONLY WORK INSIDE UPWORK! Let us help you, message us now.

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Technical Support
Japanese
Japanese to English Translation
Lead Generation
Data Entry
Telecommunications
Insurance
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 2-10 workers
Member since Apr 19, 2022
Hyperion Solutions Avatar

Hyperion Solutions

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
Marikina, Philippines

We are Hyperion Solutions - a Philippines-based agency. We are an experienced team of customer service professionals, product trainers, multimedia artists, and recruitment specialists that will be your force multiplier in handling day-to-day business traffic. Hyperion Solutions aims to provide top-notch, global standard solutions that fits to your business specifications 24/7. We handle: - Call Traffic and Management - Customer and Technical Support Services - Accounting and/or Billing processes - Data Entry - Personnel Training - Recruitment and Employee Screening - Reception - Appointment Setting - Sales - Lead Generation - Document Management and other clerical tasks - Graphic Arts Design - Video Editing We are visible and adaptable to any platforms such as E-Commerce, Finance, Real Estate, Amazon Marketplace, and Logistics. Feel free to reach out to us! Tell us what you need and we will lay out a structured action plan with an estimated rate of completion, and a projection for success and development for both in the short and long term.

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Technical Support
HR & Business Services
Customer Relationship Management
Logistics Coordination
Employee Training
Receptionist Skills
Psychology
Hourly rate $5.15 - $8.27
Minimum project size None
Agency size 2-10 workers
Member since Sep 9, 2020
LITSO Pixels Avatar

LITSO Pixels

Rating is 0 out of 5.
(1 jobs)
Lahore, Pakistan

I am a diligent and committed Virtual Assistant having an experience of about 4 years. Having sound knowledge of several virtual features as well as my interest in doing research about learning new skills makes me a preferred candidate to assist you in your business or personal tasks. I have been working with several international clients as a Virtual Assistant for the past 4 years. Besides having excellent communication skills, I am eager to learn and deliver to clients what they need. In order to do this, I have set up a small office having all the required gadgets (i.e. Professional Laptop, excellent internet connection, Jabra Headphones, noise-free dedicated workspace, etc.) so that I can ensure 24*7 availability to my clients. Some of the few services I provide to my clients are the following: Content Writing Customer Service Appointment Scheduling Data Entry and updating databases Creating documents and presentations Computer Troubleshooting Travel management Emailing and lead generation Planning & much more… My clients are valuable assets for me and I believe that every client is an important one.

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Email Support
Taboola
Phone Support
Family Law
HighLevel
Receptionist Skills
Warm Leads
Hourly rate $22.00 - $22.00
Agency size 2-10 workers
Member since Sep 3, 2025
Savvy VA Avatar

Savvy VA

Rating is 0 out of 5.
(1 jobs)
Cebu City, Philippines

**Savvy VA – Your Healthcare Administrative Experts!** At Savvy VA, our focus is on providing tailored solutions specifically designed for healthcare providers. The mission is to ease the workload by managing administrative tasks with accuracy and efficiency, allowing professionals to concentrate on patient care. Whether it’s handling calls, scheduling appointments, or processing medical billing, a seamless experience is ensured. **Why Choose Savvy VA?** - **Healthcare-Centered Approach:** Understanding the unique demands of the healthcare industry is key. The team dedicates time to grasp the specific needs of each practice, offering customized support that streamlines operations. - **Experienced & HIPAA-Compliant Team:** With hands-on experience working alongside healthcare providers, the Virtual Assistants are fully trained in HIPAA regulations. This guarantees that patient information is handled securely and confidentially, maintaining compliance while delivering top-notch services. - **Comprehensive Services:** From inbound calling and appointment scheduling to medical billing and calendar management, Savvy VA provides a full range of administrative services aimed at keeping practices running smoothly. - **Commitment to Excellence:** Exceptional results with every task are a priority. The focus is on meeting administrative needs with professionalism and precision, ensuring success for every partnership. - **Medical Expertise:** With years of experience supporting healthcare providers, particularly in mental health and podiatry, the team is equipped to manage specialized tasks efficiently, enhancing workflow. **Services Include:** - Inbound & Outbound Calling - Appointment Scheduling & Calendar Management - Medical Billing & Claims Resolution - General Administrative Tasks - Patient Coordination & Support Let’s collaborate to optimize administrative processes. Partnering with Savvy VA brings the peace of mind that comes from expert support.

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Virtual Assistance
Order Tracking
Insurance Claim Submission
Customer Support
EMR Data Entry
Healthcare
Data Entry
Hourly rate $12.00 - $12.00
Agency size 2-10 workers
Member since Nov 29, 2023
A+ Virtual Assistance and Solutions Avatar

A+ Virtual Assistance and Solutions

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Puerto Princesa, Philippines

PROPERTY MANAGEMENT Guest Communications Listing Creation and management Property Onboarding SOP's Filing claims and disputes to Airbnb Support Process cancellation Automation of messages Create welcome folders and Manual Calendar Syncing Schedule and coordinate cleans Client management for managed properties. Prepare financial report. EXECUTIVE ASSISTANCE Calendar Management includes daily schedule and meeting reminders. Manage emails and phone calls. Travel arrangement Market Research for the company. Coordinate with clients and company vendors. Prepare reports and all admin tasks. Help the CEO focus on his day-to-day goals. Human Resource Management for his offshore employees. Create SOP's and implement policies for virtual staff. Prepare payroll Spearhead the hiring process. From shortlisting of applicants and initial interviews. RENTAL ARBITRAGE Market Research Cold calling Coordinate with the property owner Closing deals Assist in requirement completion LOGISTICS COORDINATOR Coordinate with different carriers to increase shipping efficiency. Book freights and small package shipments. In-charged in creating shipping labels, bill of ladings, and invoices. Import and export data from ERP and CMS. Update tracking and shipping information. LOGISTICS BOOKING ADMIN Oversee overall supply chain management. Facilitate inbound and outbound shipping process at 90% on time and 95% accurate. Create and schedule warehouse production plans. Post-check inventory counts and quality control. Perform shipping audits and claim disputes. Onboard new carriers and 3PL Providers. Prepare KPI and meeting reports.

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Email Support
Logistics Coordination
Data Entry
B2B Marketing
Logistics Management
SAP Logistics Execution
Property Management
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Apr 11, 2021
Mango Bibo Virtual Assistants Avatar

Mango Bibo Virtual Assistants

San Diego, United States
Rising Talent

Mangobibo is a Virtual Assistant agency providing reliable support in customer service, admin, and project coordination. When you hire us, you’re not getting a rotating team—you’re getting one dedicated VA assigned by our agency based on your job requirements, tools, and working style. That means consistent execution, clear ownership, and less time spent managing. We support customer service via email/chat/tickets, receptionist-style handling of inquiries and scheduling, inbox and calendar management, data entry and CRM updates, document and spreadsheet cleanup, and project management support such as updating task boards, chasing follow-ups, and keeping deliverables on track. We work smoothly in Google Workspace and Microsoft Office, and in tools like Slack, ClickUp/Asana/Trello, Notion, Airtable, HubSpot, Zendesk/Freshdesk, and Shopify. Our process is simple: you share the tasks, required tools, timezone/coverage needs, and expected weekly hours, and we assign the best-fit VA from our agency to your contract. You’ll get proactive communication, dependable turnaround, and process-driven work (we follow your SOPs or help document a lightweight workflow). We can also share our Google reviews for added proof of service quality. Message us with your job post or task list, and we’ll propose the right VA for your needs.

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Calendar Management
Communication Skills
Virtual Assistance
Data Entry
Client Management
Email Management
Receptionist Skills
Hourly rate $8.00 - $15.00
Agency size 2-10 workers
Member since Aug 20, 2025
Vebotex Avatar

Vebotex

Lahore, Pakistan

We are the provider of outsourced online customer acquisition and management solutions. Over the past few years, Vebotex has built a reputation as a high quality, performance driven, and relationship focused company. As Outsourcers, Vebotex will procure talented staff while working with businesses to construct sales/customer service campaigns, and establish and maintain contact centres for its clients. services currently being provided by Vebotex are as follow. Back office/Inbound Calls/Outbound Calls/Online Research Specialists/Chat Support/Email handling/Data entry/Data Cleansing/Data Health Scan/Contact Verification/Collecting Missing Data/Medical Billing/Medical Projects /Virtual Assistants/Personal Assistant / Online support/Website Development/ B2B Lead generation.

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Business Operations
Data Mining
Phone Support
Lead Generation
Cold Calling
Data Entry
Receptionist Skills
Hourly rate $12.00 - $12.00
Member since Nov 20, 2017
Quest Telecom Avatar

Quest Telecom

St.Andrew, Jamaica

We are professional individuals who are highly skilled in the Telecommunication field, with years of experience in various aspect of this field. Our team is currently a group of 10 agents which includes, Inbound and Outbound agents, Virtual Assistants, Data Entry speacialist And Sales Representatives. We are fully capable to work with our clients on a day- to- day basis or to follow our know initiative based on the client's needs to provide exceptional service. We typically respond to our clients within 24 hours, and have mastered several skills to get the job done such as -Cold Calling - Customer service - Data Entry - Email Handling - Sales - Telephone Handling - Vitual Assistance - Telemarketing

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Phone Support
Real Estate
Management Skills
Data Entry
General Transcription
Receptionist Skills
Telemarketing
Hourly rate $5.00 - $20.00
Member since Sep 13, 2016
Freelance Global Avatar

Freelance Global

Kirkland, United States

We are a curated collective of high-performing freelancers, handpicked from the top freelancers of Upwork's global talent pool. We believe that the best work doesn't come from a "jack-of-all-trades," but from a strategic assembly of experts. By uniting diverse specialists under one roof, we provide the agility of a freelancer with the reliability and scale of a full-service media powerhouse. Why Choose this Network? Vetted Excellence: Every freelancer in our network has a proven track record of success, high Job Success Scores, and "Top Rated" status on Upwork. Seamless Management: You get the benefit of multiple specialists with the ease of a single point of contact. We handle the coordination; you get the results. Scalable Solutions: From one-off creative assets to long-term brand management, our network grows alongside your business. Diverse Perspectives: Our global reach means we bring a wide spectrum of creative and strategic viewpoints to every brief.

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Marketing
Real Estate
Bilingual Education
Virtual Assistance
Audio Engineering
Wix SEO Wiz
Wix
Hourly rate $40.00 - $500.00
Minimum project size $1K+
Member since Mar 9, 2026
QualifyIQ Avatar

QualifyIQ

San Antonio, United States

QualifyIQ helps service-based businesses stop missing calls and turn every inbound lead into a booked appointment. We design and deploy AI-powered receptionists that answer calls 24/7, qualify callers, capture key details, and book appointments automatically—without hiring additional staff. Our systems integrate seamlessly with existing phone numbers, CRMs, and scheduling tools, ensuring a smooth experience for both the business and the caller. Whether calls come in after hours, during peak times, or when your team is unavailable, our AI receptionist ensures no opportunity is lost. We specialize in high-call-volume industries such as home services, medical and dental offices, law firms, real estate teams, and property management companies—where missed calls directly equal lost revenue. What sets us apart is our focus on outcomes, not just technology. Every solution is customized around your workflow, scripts, qualification rules, and booking logic to maximize conversions and customer satisfaction. If your business relies on inbound calls to generate revenue, QualifyIQ builds the systems that make sure every call is answered, every lead is qualified, and every opportunity is captured.

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AI Chatbot
AI App Development
AI Code Generator
Twilio API
Customer Support
Twilio
AI Agent Development
Hourly rate $10.00 - $10.00
Agency size 2-10 workers
Member since Feb 8, 2026
Handshaking Avatar

Handshaking

Denver, United States

We help single-location businesses capture more leads, respond instantly, and book more jobs using AI-powered marketing systems — without hiring more staff. • 10+ years building lead-gen systems • 100+ digital properties launched • AI phone agents, CRM automation, GPT workflows • US-based founder | Global clients What We’re Known For • Booked Appointments & Live phone call leads • AI Receptionists & Automation • Clean, Scalable Marketing Systems Services • AI receptionist (quotes, scheduling, booking, business hours/address) • CRM + automation (Zapier, HubSpot, Make, Bland, Etc) • Marketing ops & system cleanup • Fractional growth / RevOps support Why Clients Hire Us Most agencies just want to run ads. We build the system behind the business — so leads are captured, followed up, tracked, and converted. We don’t advise. We build, implement, and optimize. Execution, not just coaching. Ideal Clients • Local service businesses (we especially love real estate contractors and window tinting companies!) • Clinics, contractors, professional services • Founders who want systems, not meetings Matt "Handshaking" Holmes is a marketing entrepreneur and world record holder. Let's chat about how local SEO, a website, or a quick social profile audit can help your business. Are you a single location brick and mortar? If so, make sure you've verified your Google my Business profile with a post card. That one's free, so is our call, which you can schedule via message here. Learn more about me: mattholmes.io Learn more about my company: handshaking.com Chat me on Social: facebook.com/holmematt instagram.com/mattholmesmba twitter.com/handshakin

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AI Chatbot
Google My Business
Lead Generation
Local SEO
AI Agent Development
Receptionist Skills
Hourly rate $50.00 - $50.00
Member since Jan 26, 2026
HelloVPW Avatar

HelloVPW

London, United Kingdom

UK-registered | Fully vetted & verified virtual assistants | Efficient, reliable support Take your business to the next level with HelloVPW, a UK-registered virtual assistant company powered by AI, guided by experts, and delivered by a fully vetted, verified team. We’re not freelancers—we’re a united group of specialists working together to streamline operations, boost efficiency, and drive business growth. Our expertise covers Customer Service, Lead Generation, Social Media Management, Marketing & Advertising, Account Management, Telesales, Business Support, Graphic Design, and more—giving you a versatile team equipped to elevate your operations. We offer competitive, transparent pricing with no hidden fees, and a collaborative approach that gives you more than just one assistant—you gain a team of experts dedicated to strengthening your business. With flexible, scalable support that grows alongside your needs, you save time, cut costs, and boost profits while working with professionals you can trust. Virtual Pro Workforce Limited Registered Company Number: 16708950

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Digital Marketing
Lead Generation
Graphic Design
Virtual Assistance
Cold Calling
Email Management
Receptionist Skills
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Nov 26, 2025

Virtual Medical Assist (VMA)

New York, United States

Virtual Medical Assist (VMA) is a HIPAA-compliant healthcare support agency based in New York, USA. We help doctors, clinics and healthcare organizations save time and enhance patient care through reliable virtual medical assistance. 💼 Services: • Virtual Medical Receptionist & Patient Follow-Up • Appointment Scheduling & EHR/EMR Data Entry • Virtual Admin Assistant & Telephone Triage Experts • Virtual Medical Billing & Coding • Telehealth Virtual Assistant Experts • Remote Patient Monitoring & Chronic Care Management • Virtual Medical Scribe & Patient Care Coordination • Teleradiology Support & Back-Office Healthcare Administration Our trained team understands U.S. healthcare workflows and ensures seamless communication between patients and providers. If you’re looking for a trusted partner to manage patient coordination, admin tasks or complex healthcare documentation — Virtual Medical Assist is ready to help.

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Virtual Assistance
EMR Data Entry
Healthcare
Data Entry
Medical Billing & Coding
Receptionist Skills
Medical Billing
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Oct 29, 2025
Receptra LTD Avatar

Receptra LTD

Cape Town, South Africa

At Receptra, we provide professional virtual reception and administrative support to help businesses stay connected, organized, and responsive - without the overhead of in-house staff. Based in the UK and supported by a trained remote team, we specialize in handling your calls, bookings, messages, and day-to-day admin so you can focus on what matters most: running your business. Our services include: 📞 Virtual Reception & Call Handling: Inbound calls, message taking, and appointment booking via phone, WhatsApp, SMS, or email. 🗓️ After-Hours & Overflow Cover: Ensure your customers always reach a real person — even during evenings, weekends, or holidays. 🧾 Administrative Assistance: Data entry, CRM updates, email and calendar management, spreadsheet organization, and file sorting. ☎️ Outbound Campaigns: Lead calling, customer follow-ups, feedback surveys, and reactivation campaigns. Why choose Receptra: UK-based management with global coverage Experienced multi-agent team trained in client communication, CRM, and workflow management Flexible hourly, part-time, or project-based plans Scalable solutions that grow with your business From clinics and service providers to entrepreneurs and startups - we make your clients feel heard, your tasks handled, and your brand represented with professionalism and warmth. ✨ Let’s make every customer interaction count. ✨

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Lead Management
Inbound Marketing
Outbound Sales
Calendar Management
Virtual Assistance
Customer Support
Administrate
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Oct 14, 2025
SpeechSage Avatar

SpeechSage

Sioux Falls, United States

SpeechSage builds voice agents that actually sound like people, because nobody wants to talk to a robot when they're trying to get things done. Our AI handles phone calls, texts, and conversations across different touchpoints with the kind of natural flow you'd expect from a real person. We work a lot with healthcare (yes, we're HIPAA-compliant). Still, our agents adapt to whatever industry needs them, whether that's scheduling appointments, answering questions, following up with customers, or handling the kind of repetitive tasks that nobody really wants to do manually. The platform does more than just voice calls. We've got agentic SMS capabilities that can carry on back-and-forth text conversations, appointment management that works across multiple channels, and intelligent routing that knows when to loop in a human. Our agents learn from interactions, handle unexpected questions pretty well, and integrate with the systems you're already using. The whole point is to free up your team so they can focus on the complicated, high-value stuff while our AI takes care of the routine conversations. We've built it to scale when you need it, whether that's handling a sudden spike in call volume or just managing steady daily operations without burning out your staff.

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Receptionist Skills
AI Agent Development
Hourly rate $100.00 - $250.00
Minimum project size None
Agency size 2-10 workers
Member since Oct 9, 2025
Virtual Front Desk LLC| Bilingual Call Center & Virtual Assistant Services Avatar

Virtual Front Desk LLC| Bilingual Call Center & Virtual Assistant Services

Guadalajara, Mexico

Virtual Front Desk | Bilingual Call Center & Virtual Assistant Services (English / Spanish) We help businesses grow by providing professional, bilingual customer service, appointment setting, and administrative support — all at a fraction of the cost of in-house staff. Our team of trained virtual receptionists ensures that no call goes unanswered and every client interaction feels personal, efficient, and human. 💼 Our Services ✅ Inbound & Outbound Call Handling ✅ Appointment Scheduling & Follow-ups ✅ Customer Service & CRM Support ✅ Email, Chat, and Admin Tasks ✅ Bilingual Support (English / Spanish) ✅ Flexible Plans — From $12/hr 🌟 Why Clients Choose Virtual Front Desk 100% professional, U.S.-ready bilingual agents Medical, dental, pain management & construction experience Measurable results (KPIs, reports, call recordings) Fully managed teams — no HR hassle 24/7 availability and same-day onboarding Ready to scale your operations and never miss another call? Let’s schedule a quick discovery call — we’ll design a plan that fits your business perfectly.

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Lead Generation
CRM Software
Bilingual Education
Virtual Assistance
Call Center Management
Cold Calling
Data Entry
Hourly rate $12.00 - $15.00
Agency size 11-50 workers
Member since Oct 7, 2025

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Frequently asked questions

What is a virtual receptionist service?

Sometimes known as a virtual answering service, a virtual receptionist service provides businesses with an assistant who works from a remote location. This person's job is to answer phone calls and to handle any queries callers have.
Some virtual receptionist agencies offer their clients virtual assistants who can help with general administrative tasks. Others specialize in live receptionists whose sole responsibility is to answer inbound calls. Many virtual receptionist agencies engage workers in different time zones so that they can provide round-the-clock service to their clients.

What is the difference between a traditional receptionist and a virtual receptionist?

A traditional receptionist works at a physical location within a company, usually the front desk. Their job is not only telephone answering but also meeting and greeting clients in person. By contrast, a virtual receptionist works at a remote location (usually their home) and their core responsibility is to answer calls.

What are the benefits of a virtual receptionist?

By outsourcing responsibility for inbound calls to a virtual receptionist, an organization frees up its workers to focus on more valuable tasks. These workers no longer need to decide between answering a call or letting it go to voicemail—a virtual receptionist is always there to offer customer support. Providing a positive experience for potential clients is particularly important for law firms, real estate agencies and other companies where lead generation is vital.

How much does a virtual receptionist cost?

Pricing for these kinds of assistant services varies widely. The best virtual receptionist services charge between $1 and $1.50 per minute, depending on the service plan. The industry standard for phone answering services is to charge per minute, though some agencies charge per call. Additional call answering service charges may include set-up or account activation fees, plus additional costs for reception services over holiday periods.

How do I become a virtual receptionist?

To become a virtual receptionist, you can apply for a position right here on Upwork or apply at a virtual receptionist company. These firms look for remote workers who can field client calls at odd hours and who are dedicated to providing excellent service and a positive customer experience. Callers can come from a wide variety of backgrounds, so virtual receptionists who are bilingual or fluent in Spanish are often in demand. You will also need a home setup that allows you to operate as a virtual office, with at least one landline and a computer with a high-speed internet connection.

What are some different types of services a virtual receptionist can provide?

A virtual receptionist's primary responsibility is to answer incoming calls and ensure customer satisfaction. Beyond that, they may also schedule appointments and log calls in a customer relationship management (CRM) system. Depending on the needs of the business owner, a virtual receptionist might also engage in web chat, text messaging, and managing social media feeds.
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