Top 28 Virtual Receptionist agencies

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ANZ International Inc. Avatar

ANZ International Inc.

Rating is 4.78 out of 5.
4.8/5  (290 jobs)
Uddevalla, Sweden

ANZ is a multinational, multilingual contact center with operational facilities and offices in multiple global locations. It offers a wide range of services including back-office, administrative support, call center services, sales and marketing, and lead generation to businesses and organizations looking to outsource. The full suite of call center services provided by ANZ includes, but is not limited to, inbound customer service, outbound sales, lead generation, appointment scheduling, technical support, and 24/7 helpdesk services. Outsourcing with ANZ can provide numerous benefits to businesses, beyond cost savings, improved customer experience, increased operational efficiency, access to a wider talent pool, and reduced operational risks. Some of the additional benefits of outsourcing with ANZ include: access to the latest technology and tools, increased flexibility, improved scalability, access to a wider pool of expertise, and improved quality of service. These benefits can help businesses achieve a better balance between cost, quality, and delivery, leading to improved overall performance and success. At ANZ, we take the English proficiency and expertise of our agents very seriously, particularly for customer support, technical support, 24-hour helpdesk, and virtual assistant roles. While we also recruit fresh graduates, we only select the top performers. Our agents consistently deliver superior results compared to their Western counterparts, thanks to a combination of factors such as a minimum of three years of experience, a polished English accent, and a strong motivation to excel. With a proven track record of executing projects for clients globally and successfully providing services worth over $1,000,000 via Upwork.com, ANZ is equipped to offer innovative and cost-effective outsourcing solutions tailored to meet the specific needs of clients. Our target market includes small to medium-sized businesses as well as large corporations across various industries such as technology, finance, healthcare, retail, and more.

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Web Development
Technical Support
Phone Support
Ecommerce Website Development
Shopify
Keap
Receptionist Skills
Hourly rate $7.44 - $15.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Oct 28, 2015
Telefocus Call Center - Inbound/Outbound Avatar

Telefocus Call Center - Inbound/Outbound

Rating is 4.84 out of 5.
4.8/5  (9 jobs)
Middletown, United States

Telefocus is a Connecticut based call center that offers 24 hour call services. We specialize in telemarketing campaigns, appointment setting, and lead generation. Our local reps possess the skills and industry experience that makes each campaign profitable. We also offer 24 hour receptionist/front desk services. Please reach out to discuss your call needs and we can provide the best solution on Upwork.

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Lead Generation
Communication Skills
VoIP Administration
Call Center Management
Customer Support
Direct Sales
Receptionist Skills
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 2-10 workers
Member since Dec 12, 2019
Law Firm Cat Avatar

Law Firm Cat

Rating is 0 out of 5.
(5 jobs)
General Santos, Philippines

We are an outsourcing company providing Virtual Legal Assistants to US & Australian Lawyers and Law Firms. Our talents are Juris Doctors & Juris Doctor students who are passionate about the law and trained with tools US & Australian Lawyers and Law firms often use.

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Administrative Support
Receptionist Skills
Contract Drafting
Legal Research
Hourly rate $15.00 - $15.00
Minimum project size $100K+
Agency size 11-50 workers
Member since Apr 26, 2021
The VA Essentials Avatar

The VA Essentials

Rating is 4.88 out of 5.
4.9/5  (3 jobs)
Palompon, Leyte, Philippines

We are a growing team of savvy virtual assistants who has unparalleled work ethics and specialized skills to help our clients produce the best results. We are friends that mastered different skill sets who decided to group together to serve our clients holistically. Our work ethics and values revolve around these: excellence, integrity, and loyalty. We look forward to serving you!

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Online Research
Social Media Content
Lead Generation
Staff Recruitment & Management
Data Scraping
Data Entry
Property Management
Hourly rate $6.00 - $20.00
Member since Nov 20, 2016
Skilled PH Avatar

Skilled PH

Rating is 5 out of 5.
5.0/5  (3 jobs)
Malolos, Philippines

YOU'RE ON THE RIGHT TEAM! We are skilled workers from Philippines. All of the freelancers here are well trained and have great work experiences. (Though some of us is new in Upwork, but we have the skills you are looking for a worker.) What makes us unique is we shared our experience and knowledge together. We are here to help you and we will make sure you're hiring an organize and responsible freelancer. WE WILL ONLY WORK INSIDE UPWORK! Let us help you, message us now.

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Technical Support
Japanese
Japanese to English Translation
Lead Generation
Data Entry
Telecommunications
Insurance
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 2-10 workers
Member since Apr 19, 2022
Hyperion Solutions Avatar

Hyperion Solutions

Rating is 5 out of 5.
5.0/5  (3 jobs)
Marikina, Philippines

We are Hyperion Solutions - a Philippines-based agency. We are an experienced team of customer service professionals, product trainers, multimedia artists, and recruitment specialists that will be your force multiplier in handling day-to-day business traffic. Hyperion Solutions aims to provide top-notch, global standard solutions that fits to your business specifications 24/7. We handle: - Call Traffic and Management - Customer and Technical Support Services - Accounting and/or Billing processes - Data Entry - Personnel Training - Recruitment and Employee Screening - Reception - Appointment Setting - Sales - Lead Generation - Document Management and other clerical tasks - Graphic Arts Design - Video Editing We are visible and adaptable to any platforms such as E-Commerce, Finance, Real Estate, Amazon Marketplace, and Logistics. Feel free to reach out to us! Tell us what you need and we will lay out a structured action plan with an estimated rate of completion, and a projection for success and development for both in the short and long term.

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Technical Support
HR & Business Services
Customer Relationship Management
Logistics Coordination
Employee Training
Receptionist Skills
Psychology
Hourly rate $5.15 - $8.27
Minimum project size None
Agency size 2-10 workers
Member since Sep 9, 2020
A+ Virtual Assistance and Solutions Avatar

A+ Virtual Assistance and Solutions

Rating is 5 out of 5.
5.0/5  (1 jobs)
Puerto Princesa, Philippines

PROPERTY MANAGEMENT Guest Communications Listing Creation and management Property Onboarding SOP's Filing claims and disputes to Airbnb Support Process cancellation Automation of messages Create welcome folders and Manual Calendar Syncing Schedule and coordinate cleans Client management for managed properties. Prepare financial report. EXECUTIVE ASSISTANCE Calendar Management includes daily schedule and meeting reminders. Manage emails and phone calls. Travel arrangement Market Research for the company. Coordinate with clients and company vendors. Prepare reports and all admin tasks. Help the CEO focus on his day-to-day goals. Human Resource Management for his offshore employees. Create SOP's and implement policies for virtual staff. Prepare payroll Spearhead the hiring process. From shortlisting of applicants and initial interviews. RENTAL ARBITRAGE Market Research Cold calling Coordinate with the property owner Closing deals Assist in requirement completion LOGISTICS COORDINATOR Coordinate with different carriers to increase shipping efficiency. Book freights and small package shipments. In-charged in creating shipping labels, bill of ladings, and invoices. Import and export data from ERP and CMS. Update tracking and shipping information. LOGISTICS BOOKING ADMIN Oversee overall supply chain management. Facilitate inbound and outbound shipping process at 90% on time and 95% accurate. Create and schedule warehouse production plans. Post-check inventory counts and quality control. Perform shipping audits and claim disputes. Onboard new carriers and 3PL Providers. Prepare KPI and meeting reports.

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Email Support
Logistics Coordination
Data Entry
B2B Marketing
Logistics Management
SAP Logistics Execution
Property Management
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Apr 11, 2021
LC Partners Avatar

LC Partners

Cebu City, Philippines
Rising Talent

LC Partners – Your Partner for Business Success! At LC Partners, we take pride in offering customized solutions that cater to your business needs. We believe in providing top-notch services coupled with precision and innovation, leading to an exceptional outcome. As your strategic partners, we aim to elevate your business to new heights that help you achieve your set targets effortlessly. Why LC Partners? Client-Centered Approach: Our team focuses on your success and makes it their priority. We communicate openly to understand your business goals. By doing so, we offer tailored services that cater to your unique business requirements. Versatile Services: Our team comprises of experts who excel in providing different services such as project management, streamlined coordination, innovative planning, and more. All our services are customized to meet your specific requirements. Commitment to Excellence: Our main objective is delivering exceptional results. We strive for excellence in every aspect of our collaboration. Your satisfaction and success are our topmost priority. Innovation: At LC Partners, we believe in innovation and creativity. Our team brings fresh and unmatched ideas to the table, fostering an environment that drives excellence in your business. VA Centered Approach: LC Partners is dedicated to recognizing the hard work and dedication of our Virtual Assistants. We provide not just fair, but high compensation to ensure a motivated and diligent team supporting your business. We understand the vital role our Virtual Assistants play. By choosing LC Partners, you're not just investing in services; you're investing in a partnership that values every team member. Our VA Services: Customer Service Medical & Billing Virtual Assistance Administrative Solutions Bookkeeping Project Management Executive Assistant Video Editing Date Entry And more... Join hands with us, and let's embark on a journey to success together! Experience the power of strategic collaboration, as we work together to take your business to new horizons of accomplishments.

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Virtual Assistance
Order Tracking
Customer Support
EMR Data Entry
Healthcare
Shopify
Data Entry
Hourly rate $12.00 - $12.00
Agency size 2-10 workers
Member since Nov 29, 2023
Vebotex Avatar

Vebotex

Lahore, Pakistan

We are the provider of outsourced online customer acquisition and management solutions. Over the past few years, Vebotex has built a reputation as a high quality, performance driven, and relationship focused company. As Outsourcers, Vebotex will procure talented staff while working with businesses to construct sales/customer service campaigns, and establish and maintain contact centres for its clients. services currently being provided by Vebotex are as follow. Back office/Inbound Calls/Outbound Calls/Online Research Specialists/Chat Support/Email handling/Data entry/Data Cleansing/Data Health Scan/Contact Verification/Collecting Missing Data/Medical Billing/Medical Projects /Virtual Assistants/Personal Assistant / Online support/Website Development/ B2B Lead generation.

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Business Operations
Data Mining
Phone Support
Lead Generation
Cold Calling
Data Entry
Receptionist Skills
Hourly rate $12.00 - $12.00
Member since Nov 20, 2017
Quest Telecom Avatar

Quest Telecom

St.Andrew, Jamaica

We are professional individuals who are highly skilled in the Telecommunication field, with years of experience in various aspect of this field. Our team is currently a group of 10 agents which includes, Inbound and Outbound agents, Virtual Assistants, Data Entry speacialist And Sales Representatives. We are fully capable to work with our clients on a day- to- day basis or to follow our know initiative based on the client's needs to provide exceptional service. We typically respond to our clients within 24 hours, and have mastered several skills to get the job done such as -Cold Calling - Customer service - Data Entry - Email Handling - Sales - Telephone Handling - Vitual Assistance - Telemarketing

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Phone Support
Real Estate
Management Skills
Data Entry
General Transcription
Receptionist Skills
Telemarketing
Hourly rate $5.00 - $20.00
Member since Sep 13, 2016
Ray Owens Group Realty Avatar

Ray Owens Group Realty

Fort Worth, United States

We are a full-service residential investment company based in Texas, providing non-traditional real estate solutions to both investors and sellers. With a vast network of real estate investors, contractors, lenders, and specialized realtors, we offer a variety of creative solutions for any real estate situation. Our team works closely with investors, offering wholesale properties, rentals, and owner financing options. We also help sellers who are looking for cash deals, short sales, equity partnering, and traditional listings. Our goal is to provide personalized solutions that meet the unique needs of our clients. At our company, we have refined our processes, marketing strategies, and relationships to ensure that we have access to the best real estate deals before they hit the market. We have experience handling every possible situation, buying properties with cash and offering a range of creative solutions to achieve your goals. Whether you’re an investor looking for the next big opportunity or a seller in need of a creative solution, our team of experts is here to help. Get in touch with us today to learn more about how we can assist you in achieving your real estate goals.

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Inbound Marketing
Technical Support
Phone Support
Call Center Management
Customer Support
Live Chat Operator
Receptionist Skills
Hourly rate $15.00 - $25.00
Agency size 11-50 workers
Member since Feb 13, 2016
Virtual Workforce Agency Avatar

Virtual Workforce Agency

Belgrade, Serbia

Virtual Workforce Agency (WVA) is a specialized recruiting agency headquartered in Belgrade, Serbia. Established in 2021, we primarily focus on catering the US and EU markets. Our core competency lies in sourcing remote talent for companies who are seeking highly qualified candidates to fill their vacancies.

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Booking Services
Booking Management System
Virtual Assistance
Booking Website
Receptionist Skills
Administrative Support
Customer Service
Hourly rate $20.00 - $20.00
Agency size 11-50 workers
Member since Jul 15, 2024

Tronicles Dispatch Services

Vadodara, India

We are a Team of 20 Experienced Dispatchers working 24/7/365 with multiple clients based in USA and Canada. Our team provides Seamless Dispatch and call coordination for business needing Virtual support. Our Dispatch centre is Equipped with Latest Tech to support with Dual monitors, 100 MBPS Broadband lease lines*2, Power Backup, Weekend and Night Shift support, Back up Laptops, IP phones, Noise cancellation headphones, Dedicated stations for each dispatcher. We offer different payment packages, each with a flat hourly fee or Monthly Fee, tailored to fit your specific requirements. Our dedicated dispatcher solution is designed to provide added value services that go beyond mere cost efficiency. Industries we dispatch for : Towing & Roadside Assistance Locksmith companies Duck Cleaning Garage Doors NEMT House Keeping & cleaning With Our experience we can probably dispatch for any industries requiring dispatch support. Lets talk. Thanks Tronicles

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Hospital Services
Internet Truckstop ITS Dispatch
Hospitality
Virtual Assistance
Dispatch & Tracking Solutions LETS
Logistics Coordination
Dispatch Technologies Dispatch
Hourly rate $10.00 - $12.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jul 8, 2024
Hyve BPO Avatar

Hyve BPO

Long Jetty, Australia

Hyve operates globally, spanning three continents, and provides a diverse array of services including front and back-office support, administrative assistance, virtual assistant roles, and social media marketing and management. We cater to businesses and organizations seeking efficient outsourcing solutions. Outsourcing with Hyve brings a multitude of benefits beyond cost savings. Our services enhance customer experience, boost operational efficiency, grant access to a broader talent pool, and mitigate operational risks. Additional perks include access to cutting-edge technology and tools, greater flexibility, improved scalability, a wider range of expertise, and elevated service quality. These advantages enable businesses to strike a better balance between cost, quality, and delivery, leading to enhanced overall performance and success. At Hyve, we emphasize the English proficiency and expertise of our agents, particularly for roles in customer support, technical support, 24-hour helpdesk, and virtual assistance. Although we partner with business colleges and universities to scout top talent, we have a thorough vetting process. Our agents are consistently given opportunities to upskill with company training programs like 6 sigma, COPC training material and PMP framework. Hyve delivers innovative and cost-effective outsourcing solutions tailored to the unique needs of our clients. Our target market includes small to medium-sized businesses in sectors such as health and wellness, healthcare, real estate, retail, and more.

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Product Development
Technical Support
Phone Support
Customer Support
Healthcare
Shopify
Forex Trading
Hourly rate $6.50 - $35.00
Minimum project size None
Agency size 51-200 workers
Member since Jun 24, 2024

Communication Skills
Data Entry
Email Management
Receptionist Skills
Administrative Support
Market Research
Customer Service
Hourly rate
Member since Apr 13, 2024
Advanced Support Solutions Avatar

Advanced Support Solutions

Raleigh, United States

At Advanced Support Solutions, our mission is to relieve you of the burden of customer services, technical support, and back-office tasks, while simultaneously enhancing their quality. From the moment you partner with us, you gain access to a dedicated multilingual (English/Arabic/ Spanish) team of professionals who are committed to assisting you manage quality at high volumes of work with excellence, quickly training new team members, and improving your business processes. With Advanced Support Solutions as your solution provider, you can highly focus on building your business, while your customers get the exceptional services they deserve. Quality management and service is a top priority for us. Our skilled multilingual (English/Arabic/ Spanish) team is well-equipped to handle large volumes of customer inquiries, ensuring that each interaction is given the attention it deserves. By upholding exceptional service standards, we foster customer satisfaction and loyalty.

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Email Support
Phone Support
Virtual Assistance
Call Center Management
Outbound Call
Call Scheduling
Receptionist Skills
Hourly rate $12.00 - $12.00
Minimum project size None
Agency size 11-50 workers
Member since Jan 19, 2024
Virtual Management  Avatar

Virtual Management

Islamabad, Pakistan

Looking for a wizard to make SEO content that outshines competitors? Well, I can do just that, except that it's not magic but dedication and hard work! Let me start by saying that I have 2+years experience in real estate, I have worked at Airbnb (Super Host) Booking.com, Agoda Etc. I'm a passionate writer whose works consist of top-notch blog posts, articles, and real Estate scripts. While SEO writing and Real Estate are my core specialties, I do not flinch when up against any daunting task. Plus, I've been writing on Anime (What can I say I might me a softcore Otaku) And Medicine (As I am a Biomedical Engineer by Profession) I will help clients achieve their goals there's no challenge I can't complete. Here's what I bring to the table: ⚡ In-depth researched material, SEO optimization is done to perfection ⚡ 100% plagiarism-free / unique content ⚡ Full mastery over WordPress and its different tools such as RankMath, YoastSEO ⚡ Mesmerizing headings, catchy sub-headings, and crispy and informative sentences ⚡ Virtual assistance on your real estate properties. (Airbnb, Booking, Agoda Etc) I'm always looking forward to establishing great relationships with my clients. I can hardly wait to get started. So, when do we begin?

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Real Estate
Copy & Paste
Article Writing
Topic Research
Copywriting
Virtual Assistance
Data Entry
Hourly rate $5.00 - $5.00
Minimum project size None
Agency size 2-10 workers
Member since Sep 11, 2023

ControlandQuality

Portmore, Jamaica

I'm an experienced customer service enthusiast offering relationship-building skills and more. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing more or new process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication, and administrative oversight. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Experienced Telemarketer with a demonstrated history of working in the information technology and services industry. Skilled in English, Customer Service, Communication, Problem Solving, and Leadership. Strong sales professional with a focus on Customer Service Support/Call Center/Teleservice Operation.

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Data Analysis
Technical Support
Real Estate Cold Calling
Managed Services
Receptionist Skills
Sales
Telemarketing
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Aug 31, 2023
The Women of Pader Uganda Avatar

The Women of Pader Uganda

Austin, United States

We are a team of 8 highly trained women who would love to help you with your next AI or research project. In 2019, we completed 6 months of training and exams to become highly competent in AI, data labeling, machine learning, research, and Excel. We are all proficient in speaking, reading, and writing English. We can perform the following services: classification, converting PDF into words or words into PDF, typing with a fast speed, annotation, accuracy verification, data entry, data collection, and transcription. Our group is supported by a nonprofit whose mission is to offer hope, healing and empowerment in the women of war-torn Uganda. We are a determined, thorough, and highly proficient group.

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Communication Skills
Review Website
Data Labeling
Typing
Data Entry
Receptionist Skills
Helpdesk
Hourly rate $3.50 - $3.50
Agency size 2-10 workers
Member since Jul 24, 2023

Virtual Assistant Agency (Airbnb Rental Arbitrage)

New Rochelle, United States

Hi, we are a team of virtual assistants who specialize in helping small to large airbnb rental arbitrage investors. As we are rental arbitrage investors ourselves of 7+ years we have systems in place to help anyone at any level of this business not only succeed but also get their time back doing it. -We are experienced in Airbnb, Guesty, Hospitable, VRBO and every other channel manager you can think of -We have been through and/or seen every worst case airbnb scenario there is and have over 600+ SOP (standard operating procedure) guidelines we follow to address every issue you will most likely face. -If you're just starting out we call over 250+ properties every week (usually generating 3-5 leads per week) -If you have units sleep with peace of mind that every message gets responded to within 5 minutes. Even at 3:00am. We operate 24/7/365 -Expanding to a new market? Don't do this without our Airdna data reports. We have global airdna access and can give you our opinion on whether a market will be profitable or not (we are also hosts so we have skin in the game) Acquisitions (investors looking for units) -Cold calling 100+ landlords and property managers daily for rental arbitrage (3-5 leads per week) -Pulling Airdna data for clients and doing market research (when expanding to a new city) -Closing leads to signed leases (+++) Operations (investors who have units) -24 hour cohosting (7 Virtual Assistant team) working in shifts to respond to guests issues. -Review disputes and removal of biased reviews from guests (94% review removal success rate) -Onboarding new properties (Purchasing furnishings, & managing delivery and assembly/build out) -Pricing strategies (price labs and rule sets to maximize profit) We are a team of virtual assistants who can cover all the bases for you as a rental arbitrage airbnb/vrbo investor. Most of our investors have been with us for 1.5 to 4 years. Schedule a call with us today whether you're starting out looking for your first set of units or house or if you're a seasoned investor. We can help everyone at every level.

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Data Analysis
Real Estate Cold Calling
Hospitality
Virtual Assistance
Receptionist Skills
Market Research
Microsoft Excel
Hourly rate $7.00 - $7.00
Agency size 11-50 workers
Member since Jun 21, 2023

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Frequently asked questions

What is a virtual receptionist service?

Sometimes known as a virtual answering service, a virtual receptionist service provides businesses with an assistant who works from a remote location. This person's job is to answer phone calls and to handle any queries callers have.
Some virtual receptionist agencies offer their clients virtual assistants who can help with general administrative tasks. Others specialize in live receptionists whose sole responsibility is to answer inbound calls. Many virtual receptionist agencies engage workers in different time zones so that they can provide round-the-clock service to their clients.

What is the difference between a traditional receptionist and a virtual receptionist?

A traditional receptionist works at a physical location within a company, usually the front desk. Their job is not only telephone answering but also meeting and greeting clients in person. By contrast, a virtual receptionist works at a remote location (usually their home) and their core responsibility is to answer calls.

What are the benefits of a virtual receptionist?

By outsourcing responsibility for inbound calls to a virtual receptionist, an organization frees up its workers to focus on more valuable tasks. These workers no longer need to decide between answering a call or letting it go to voicemail—a virtual receptionist is always there to offer customer support. Providing a positive experience for potential clients is particularly important for law firms, real estate agencies and other companies where lead generation is vital.

How much does a virtual receptionist cost?

Pricing for these kinds of assistant services varies widely. The best virtual receptionist services charge between $1 and $1.50 per minute, depending on the service plan. The industry standard for phone answering services is to charge per minute, though some agencies charge per call. Additional call answering service charges may include set-up or account activation fees, plus additional costs for reception services over holiday periods.

How do I become a virtual receptionist?

To become a virtual receptionist, you can apply for a position right here on Upwork or apply at a virtual receptionist company. These firms look for remote workers who can field client calls at odd hours and who are dedicated to providing excellent service and a positive customer experience. Callers can come from a wide variety of backgrounds, so virtual receptionists who are bilingual or fluent in Spanish are often in demand. You will also need a home setup that allows you to operate as a virtual office, with at least one landline and a computer with a high-speed internet connection.

What are some different types of services a virtual receptionist can provide?

A virtual receptionist's primary responsibility is to answer incoming calls and ensure customer satisfaction. Beyond that, they may also schedule appointments and log calls in a customer relationship management (CRM) system. Depending on the needs of the business owner, a virtual receptionist might also engage in web chat, text messaging, and managing social media feeds.
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