Top 31 Virtual Receptionist agencies

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ANZ International Inc. Avatar

ANZ International Inc.

Rating is 4.8 out of 5.
4.8/5  (290 jobs)
Uddevalla, Sweden

ANZ is a multinational, multilingual contact center with operational facilities and offices in multiple global locations. It offers a wide range of services including back-office, administrative support, call center services, sales and marketing, and lead generation to businesses and organizations looking to outsource. The full suite of call center services provided by ANZ includes, but is not limited to, inbound customer service, outbound sales, lead generation, appointment scheduling, technical support, and 24/7 helpdesk services. Outsourcing with ANZ can provide numerous benefits to businesses, beyond cost savings, improved customer experience, increased operational efficiency, access to a wider talent pool, and reduced operational risks. Some of the additional benefits of outsourcing with ANZ include: access to the latest technology and tools, increased flexibility, improved scalability, access to a wider pool of expertise, and improved quality of service. These benefits can help businesses achieve a better balance between cost, quality, and delivery, leading to improved overall performance and success. At ANZ, we take the English proficiency and expertise of our agents very seriously, particularly for customer support, technical support, 24-hour helpdesk, and virtual assistant roles. While we also recruit fresh graduates, we only select the top performers. Our agents consistently deliver superior results compared to their Western counterparts, thanks to a combination of factors such as a minimum of three years of experience, a polished English accent, and a strong motivation to excel. With a proven track record of executing projects for clients globally and successfully providing services worth over $1,000,000 via Upwork.com, ANZ is equipped to offer innovative and cost-effective outsourcing solutions tailored to meet the specific needs of clients. Our target market includes small to medium-sized businesses as well as large corporations across various industries such as technology, finance, healthcare, retail, and more.

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Web Development
Technical Support
Phone Support
Ecommerce Website Development
Shopify
Keap
Receptionist Skills
Hourly rate $7.44 - $15.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Oct 28, 2015
Telefocus Call Center - Inbound/Outbound Avatar

Telefocus Call Center - Inbound/Outbound

Rating is 4.8 out of 5.
4.8/5  (9 jobs)
Middletown, United States

Telefocus is a Connecticut based call center that offers 24 hour call services. We specialize in telemarketing campaigns, appointment setting, and lead generation. Our local reps possess the skills and industry experience that makes each campaign profitable. We also offer 24 hour receptionist/front desk services. Please reach out to discuss your call needs and we can provide the best solution on Upwork.

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Lead Generation
Communication Skills
VoIP Administration
Call Center Management
Customer Support
Direct Sales
Receptionist Skills
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 2-10 workers
Member since Dec 12, 2019
Law Firm Cat Avatar

Law Firm Cat

Rating is 0 out of 5.
(5 jobs)
General Santos, Philippines

We are an outsourcing company providing Virtual Legal Assistants to US & Australian Lawyers and Law Firms. Our talents are Juris Doctors & Juris Doctor students who are passionate about the law and trained with tools US & Australian Lawyers and Law firms often use.

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Administrative Support
Receptionist Skills
Contract Drafting
Legal Research
Hourly rate $15.00 - $15.00
Minimum project size $100K+
Agency size 11-50 workers
Member since Apr 26, 2021
Virtual Biz Hub 💰📈  Avatar

Virtual Biz Hub 💰📈

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
Cairo, Egypt

⭐⭐⭐⭐⭐ With a team spanning the US, UK, and Egypt, Virtual Biz Hub brings together 25 years of combined experience in delivering top-tier BPO services, sales closing, appointment setting, customer service, technical support, account management, and call center solutions. Our global expertise ensures that your business receives the best support, no matter where you are. We handle the complexities so you can focus on growth! Now, let's talk about you. Are you looking for the right team to be on the frontline of your business? Do you want representation that embodies charisma, attention to detail, professionalism, and convincingness? Meet the team at Virtual Biz Hub. Our accomplished sales professionals have completed over 100,000 calls across various industries, conducted hundreds of demos, and successfully closed multi-million dollar deals. With extensive vocabularies, well-spoken natures, and fluency in English, our team has earned numerous 5-star reviews on platforms like Upwork and great recognition and appreciation. With experience in diverse sales, account management, and customer service related roles across verticals like SaaS, Digital Marketing, Education Management, Real Estate, Finance, and Recruitment, our team adapts quickly to meet the unique needs of our clients. If you're looking to boost your team's revenue, Virtual Biz Hub is here to collaborate with you. With our collective experience and dedication, we're well-equipped to generate a steady flow of appointments, registrations, and sales for your business. Let's connect and discuss how our skills can contribute to your success! 888

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Sales Copy
Customer Support
Sales Call
Sales Coaching
Receptionist Skills
Customer Experience
Account Management
Hourly rate $10.00 - $50.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Aug 11, 2024
The VA Essentials Avatar

The VA Essentials

Rating is 4.9 out of 5.
4.9/5  (3 jobs)
Palompon, Leyte, Philippines

We are a growing team of savvy virtual assistants who has unparalleled work ethics and specialized skills to help our clients produce the best results. We are friends that mastered different skill sets who decided to group together to serve our clients holistically. Our work ethics and values revolve around these: excellence, integrity, and loyalty. We look forward to serving you!

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Online Research
Social Media Content
Lead Generation
Staff Recruitment & Management
Data Scraping
Data Entry
Property Management
Hourly rate $6.00 - $20.00
Member since Nov 20, 2016
Skilled PH Avatar

Skilled PH

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
Malolos, Philippines

YOU'RE ON THE RIGHT TEAM! We are skilled workers from Philippines. All of the freelancers here are well trained and have great work experiences. (Though some of us is new in Upwork, but we have the skills you are looking for a worker.) What makes us unique is we shared our experience and knowledge together. We are here to help you and we will make sure you're hiring an organize and responsible freelancer. WE WILL ONLY WORK INSIDE UPWORK! Let us help you, message us now.

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Technical Support
Japanese
Japanese to English Translation
Lead Generation
Data Entry
Telecommunications
Insurance
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 2-10 workers
Member since Apr 19, 2022
Hyperion Solutions Avatar

Hyperion Solutions

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
Marikina, Philippines

We are Hyperion Solutions - a Philippines-based agency. We are an experienced team of customer service professionals, product trainers, multimedia artists, and recruitment specialists that will be your force multiplier in handling day-to-day business traffic. Hyperion Solutions aims to provide top-notch, global standard solutions that fits to your business specifications 24/7. We handle: - Call Traffic and Management - Customer and Technical Support Services - Accounting and/or Billing processes - Data Entry - Personnel Training - Recruitment and Employee Screening - Reception - Appointment Setting - Sales - Lead Generation - Document Management and other clerical tasks - Graphic Arts Design - Video Editing We are visible and adaptable to any platforms such as E-Commerce, Finance, Real Estate, Amazon Marketplace, and Logistics. Feel free to reach out to us! Tell us what you need and we will lay out a structured action plan with an estimated rate of completion, and a projection for success and development for both in the short and long term.

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Technical Support
HR & Business Services
Customer Relationship Management
Logistics Coordination
Employee Training
Receptionist Skills
Psychology
Hourly rate $5.15 - $8.27
Minimum project size None
Agency size 2-10 workers
Member since Sep 9, 2020
Savvy VA Avatar

Savvy VA

Rating is 0 out of 5.
(1 jobs)
Cebu City, Philippines

**Savvy VA – Your Healthcare Administrative Experts!** At Savvy VA, our focus is on providing tailored solutions specifically designed for healthcare providers. The mission is to ease the workload by managing administrative tasks with accuracy and efficiency, allowing professionals to concentrate on patient care. Whether it’s handling calls, scheduling appointments, or processing medical billing, a seamless experience is ensured. **Why Choose Savvy VA?** - **Healthcare-Centered Approach:** Understanding the unique demands of the healthcare industry is key. The team dedicates time to grasp the specific needs of each practice, offering customized support that streamlines operations. - **Experienced & HIPAA-Compliant Team:** With hands-on experience working alongside healthcare providers, the Virtual Assistants are fully trained in HIPAA regulations. This guarantees that patient information is handled securely and confidentially, maintaining compliance while delivering top-notch services. - **Comprehensive Services:** From inbound calling and appointment scheduling to medical billing and calendar management, Savvy VA provides a full range of administrative services aimed at keeping practices running smoothly. - **Commitment to Excellence:** Exceptional results with every task are a priority. The focus is on meeting administrative needs with professionalism and precision, ensuring success for every partnership. - **Medical Expertise:** With years of experience supporting healthcare providers, particularly in mental health and podiatry, the team is equipped to manage specialized tasks efficiently, enhancing workflow. **Services Include:** - Inbound & Outbound Calling - Appointment Scheduling & Calendar Management - Medical Billing & Claims Resolution - General Administrative Tasks - Patient Coordination & Support Let’s collaborate to optimize administrative processes. Partnering with Savvy VA brings the peace of mind that comes from expert support.

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Virtual Assistance
Order Tracking
Insurance Claim Submission
Customer Support
EMR Data Entry
Healthcare
Data Entry
Hourly rate $12.00 - $12.00
Agency size 2-10 workers
Member since Nov 29, 2023
A+ Virtual Assistance and Solutions Avatar

A+ Virtual Assistance and Solutions

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Puerto Princesa, Philippines

PROPERTY MANAGEMENT Guest Communications Listing Creation and management Property Onboarding SOP's Filing claims and disputes to Airbnb Support Process cancellation Automation of messages Create welcome folders and Manual Calendar Syncing Schedule and coordinate cleans Client management for managed properties. Prepare financial report. EXECUTIVE ASSISTANCE Calendar Management includes daily schedule and meeting reminders. Manage emails and phone calls. Travel arrangement Market Research for the company. Coordinate with clients and company vendors. Prepare reports and all admin tasks. Help the CEO focus on his day-to-day goals. Human Resource Management for his offshore employees. Create SOP's and implement policies for virtual staff. Prepare payroll Spearhead the hiring process. From shortlisting of applicants and initial interviews. RENTAL ARBITRAGE Market Research Cold calling Coordinate with the property owner Closing deals Assist in requirement completion LOGISTICS COORDINATOR Coordinate with different carriers to increase shipping efficiency. Book freights and small package shipments. In-charged in creating shipping labels, bill of ladings, and invoices. Import and export data from ERP and CMS. Update tracking and shipping information. LOGISTICS BOOKING ADMIN Oversee overall supply chain management. Facilitate inbound and outbound shipping process at 90% on time and 95% accurate. Create and schedule warehouse production plans. Post-check inventory counts and quality control. Perform shipping audits and claim disputes. Onboard new carriers and 3PL Providers. Prepare KPI and meeting reports.

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Email Support
Logistics Coordination
Data Entry
B2B Marketing
Logistics Management
SAP Logistics Execution
Property Management
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Apr 11, 2021
Vebotex Avatar

Vebotex

Lahore, Pakistan

We are the provider of outsourced online customer acquisition and management solutions. Over the past few years, Vebotex has built a reputation as a high quality, performance driven, and relationship focused company. As Outsourcers, Vebotex will procure talented staff while working with businesses to construct sales/customer service campaigns, and establish and maintain contact centres for its clients. services currently being provided by Vebotex are as follow. Back office/Inbound Calls/Outbound Calls/Online Research Specialists/Chat Support/Email handling/Data entry/Data Cleansing/Data Health Scan/Contact Verification/Collecting Missing Data/Medical Billing/Medical Projects /Virtual Assistants/Personal Assistant / Online support/Website Development/ B2B Lead generation.

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Business Operations
Data Mining
Phone Support
Lead Generation
Cold Calling
Data Entry
Receptionist Skills
Hourly rate $12.00 - $12.00
Member since Nov 20, 2017
Quest Telecom Avatar

Quest Telecom

St.Andrew, Jamaica

We are professional individuals who are highly skilled in the Telecommunication field, with years of experience in various aspect of this field. Our team is currently a group of 10 agents which includes, Inbound and Outbound agents, Virtual Assistants, Data Entry speacialist And Sales Representatives. We are fully capable to work with our clients on a day- to- day basis or to follow our know initiative based on the client's needs to provide exceptional service. We typically respond to our clients within 24 hours, and have mastered several skills to get the job done such as -Cold Calling - Customer service - Data Entry - Email Handling - Sales - Telephone Handling - Vitual Assistance - Telemarketing

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Phone Support
Real Estate
Management Skills
Data Entry
General Transcription
Receptionist Skills
Telemarketing
Hourly rate $5.00 - $20.00
Member since Sep 13, 2016
Ray Owens Group Realty Avatar

Ray Owens Group Realty

Fort Worth, United States

We are a full-service residential investment company based in Texas, providing non-traditional real estate solutions to both investors and sellers. With a vast network of real estate investors, contractors, lenders, and specialized realtors, we offer a variety of creative solutions for any real estate situation. Our team works closely with investors, offering wholesale properties, rentals, and owner financing options. We also help sellers who are looking for cash deals, short sales, equity partnering, and traditional listings. Our goal is to provide personalized solutions that meet the unique needs of our clients. At our company, we have refined our processes, marketing strategies, and relationships to ensure that we have access to the best real estate deals before they hit the market. We have experience handling every possible situation, buying properties with cash and offering a range of creative solutions to achieve your goals. Whether you’re an investor looking for the next big opportunity or a seller in need of a creative solution, our team of experts is here to help. Get in touch with us today to learn more about how we can assist you in achieving your real estate goals.

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Inbound Marketing
Technical Support
Phone Support
Call Center Management
Customer Support
Live Chat Operator
Receptionist Skills
Hourly rate $15.00 - $25.00
Agency size 11-50 workers
Member since Feb 13, 2016

Back Office Squad

Toronto, Canada

The name of our agency simplifies the explanation of what we do, we are back office squad for e-commerce websites. We understand how many responsibilities are there on a person or a team who manages e-commerce websites. There are a lot of things on everyone’s plate in the team and a lot to be taken care of. We are here to take care of all your back office needs, when we say all of the back office needs, we mean it!! We will take care of everything for you, whether it be responding to emails, live chats or even upselling during a customer service call, we will also manage the digital marketing and also the website maintenance as and when required or needed. We have been working with e-commerce companies since years and we have aced it. We will not only do the back office work for you but also will get you the necessary feedback as per the client’s needs to make the necessary changes on the website or also on the products we are selling on the specific website. We will work as a part of your own team. We provide bespoke services as per each client’s need. We make custom schedules and train the team as per the need of each client. We understand that it could be tough to trust a third party company about your customers but we could assure you that when we tell you that your customers are a priority to us, we intend to do everything above and beyond to enhance their experience with your website and make customer success as our top priority. Our regular reports provided by the dedicated project manager to each clients will prove our efficiency and also the consistent numbers will also represent the apex performance we deliver.

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Virtual Assistance
Business Process Outsourcing
Ecommerce
Receptionist Skills
Business Development
Sales
Business Process Outsourcing IT Services
Hourly rate $9.00 - $9.00
Member since Feb 21, 2025
Virtual Mojoe Avatar

Virtual Mojoe

San Bernardino, United States

Who Are We? We Connect Top Talent with Leading Companies Virtual Mojoe stands as a powerhouse of seat-based projects and remote employees, offering tailored solutions in HR, finance, healthcare, customer service, and various other domains. Our mission is simple: to help you streamline business operations and emerge VICTORIOUS. Our Services Certainly! Here are the services with a green tick and an emoji: - ✅ Account Managers 👥📊 - ✅ Customer Service Representative📞😊 - ✅ Collection Specialist 💰📆 - ✅ Data Entry Operator ⌨️📋 - ✅ Financial Analyst 📈💼 - ✅ Medical Scribes 🏥📝 - ✅ Multilingual Speakers 🌍🗣️ - ✅ Marketing Specialist📢🎯 - ✅ Scheduler 🗓️📅 Our Vision We envision a world where business operations run smoother than ever. Our top-tier seat rentals and global remote talents drive your business to new heights, simplifying your day-to-day operations. At Virtual Mojoe, we do more than just fill seats; we fulfill your operational dreams. With steadfast support, unmatched skills, innovative strategies, exceptional service, and a bag full of tricks, we’re here to help you crush your goals. So, sit back, relax, and let us work our MOJOE – we promise it’ll be a wild ride!

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Email Support
Virtual Assistance
EMR Data Entry
Healthcare
Data Entry
Receptionist Skills
Electronic Medical Record
Hourly rate $10.00 - $10.00
Minimum project size $1K+
Agency size 201-500 workers
Member since Jul 30, 2024
Virtual Workforce Agency Avatar

Virtual Workforce Agency

Belgrade, Serbia

Virtual Workforce Agency (WVA) is a specialized recruiting agency headquartered in Belgrade, Serbia. Established in 2021, we primarily focus on catering the US and EU markets. Our core competency lies in sourcing remote talent for companies who are seeking highly qualified candidates to fill their vacancies.

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Booking Services
Booking Management System
Virtual Assistance
Booking Website
Receptionist Skills
Administrative Support
Customer Service
Hourly rate $20.00 - $20.00
Agency size 11-50 workers
Member since Jul 15, 2024

Tronicles Dispatch Services

Vadodara, India

We are a Team of 20 Experienced Dispatchers working 24/7/365 with multiple clients based in USA and Canada. Our team provides Seamless Dispatch and call coordination for business needing Virtual support. Our Dispatch centre is Equipped with Latest Tech to support with Dual monitors, 100 MBPS Broadband lease lines*2, Power Backup, Weekend and Night Shift support, Back up Laptops, IP phones, Noise cancellation headphones, Dedicated stations for each dispatcher. We offer different payment packages, each with a flat hourly fee or Monthly Fee, tailored to fit your specific requirements. Our dedicated dispatcher solution is designed to provide added value services that go beyond mere cost efficiency. Industries we dispatch for : Towing & Roadside Assistance Locksmith companies Duck Cleaning Garage Doors NEMT House Keeping & cleaning With Our experience we can probably dispatch for any industries requiring dispatch support. Lets talk. Thanks Tronicles

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Hospital Services
Internet Truckstop ITS Dispatch
Hospitality
Virtual Assistance
Dispatch & Tracking Solutions LETS
Logistics Coordination
Dispatch Technologies Dispatch
Hourly rate $10.00 - $12.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jul 8, 2024
Hyve BPO Avatar

Hyve BPO

Long Jetty, Australia

Hyve operates globally, spanning three continents, and provides a diverse array of services including front and back-office support, administrative assistance, virtual assistant roles, and social media marketing and management. We cater to businesses and organizations seeking efficient outsourcing solutions. Outsourcing with Hyve brings a multitude of benefits beyond cost savings. Our services enhance customer experience, boost operational efficiency, grant access to a broader talent pool, and mitigate operational risks. Additional perks include access to cutting-edge technology and tools, greater flexibility, improved scalability, a wider range of expertise, and elevated service quality. These advantages enable businesses to strike a better balance between cost, quality, and delivery, leading to enhanced overall performance and success. At Hyve, we emphasize the English proficiency and expertise of our agents, particularly for roles in customer support, technical support, 24-hour helpdesk, and virtual assistance. Although we partner with business colleges and universities to scout top talent, we have a thorough vetting process. Our agents are consistently given opportunities to upskill with company training programs like 6 sigma, COPC training material and PMP framework. Hyve delivers innovative and cost-effective outsourcing solutions tailored to the unique needs of our clients. Our target market includes small to medium-sized businesses in sectors such as health and wellness, healthcare, real estate, retail, and more.

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Product Development
Technical Support
Phone Support
Customer Support
Healthcare
Shopify
Forex Trading
Hourly rate $6.50 - $35.00
Minimum project size None
Agency size 51-200 workers
Member since Jun 24, 2024

Communication Skills
Data Entry
Email Management
Receptionist Skills
Administrative Support
Market Research
Customer Service
Hourly rate
Member since Apr 13, 2024
Advanced Support Solutions Avatar

Advanced Support Solutions

Raleigh, United States

At Advanced Support Solutions, our mission is to relieve you of the burden of customer services, technical support, and back-office tasks, while simultaneously enhancing their quality. From the moment you partner with us, you gain access to a dedicated multilingual (English/Arabic/ Spanish) team of professionals who are committed to assisting you manage quality at high volumes of work with excellence, quickly training new team members, and improving your business processes. With Advanced Support Solutions as your solution provider, you can highly focus on building your business, while your customers get the exceptional services they deserve. Quality management and service is a top priority for us. Our skilled multilingual (English/Arabic/ Spanish) team is well-equipped to handle large volumes of customer inquiries, ensuring that each interaction is given the attention it deserves. By upholding exceptional service standards, we foster customer satisfaction and loyalty.

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Email Support
Phone Support
Virtual Assistance
Call Center Management
Outbound Call
Call Scheduling
Receptionist Skills
Hourly rate $12.00 - $12.00
Minimum project size None
Agency size 11-50 workers
Member since Jan 19, 2024
Virtual Management  Avatar

Virtual Management

Islamabad, Pakistan

Looking for a wizard to make SEO content that outshines competitors? Well, I can do just that, except that it's not magic but dedication and hard work! Let me start by saying that I have 2+years experience in real estate, I have worked at Airbnb (Super Host) Booking.com, Agoda Etc. I'm a passionate writer whose works consist of top-notch blog posts, articles, and real Estate scripts. While SEO writing and Real Estate are my core specialties, I do not flinch when up against any daunting task. Plus, I've been writing on Anime (What can I say I might me a softcore Otaku) And Medicine (As I am a Biomedical Engineer by Profession) I will help clients achieve their goals there's no challenge I can't complete. Here's what I bring to the table: ⚡ In-depth researched material, SEO optimization is done to perfection ⚡ 100% plagiarism-free / unique content ⚡ Full mastery over WordPress and its different tools such as RankMath, YoastSEO ⚡ Mesmerizing headings, catchy sub-headings, and crispy and informative sentences ⚡ Virtual assistance on your real estate properties. (Airbnb, Booking, Agoda Etc) I'm always looking forward to establishing great relationships with my clients. I can hardly wait to get started. So, when do we begin?

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Real Estate
Copy & Paste
Article Writing
Topic Research
Copywriting
Virtual Assistance
Data Entry
Hourly rate $5.00 - $5.00
Minimum project size None
Agency size 2-10 workers
Member since Sep 11, 2023

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Frequently asked questions

What is a virtual receptionist service?

Sometimes known as a virtual answering service, a virtual receptionist service provides businesses with an assistant who works from a remote location. This person's job is to answer phone calls and to handle any queries callers have.
Some virtual receptionist agencies offer their clients virtual assistants who can help with general administrative tasks. Others specialize in live receptionists whose sole responsibility is to answer inbound calls. Many virtual receptionist agencies engage workers in different time zones so that they can provide round-the-clock service to their clients.

What is the difference between a traditional receptionist and a virtual receptionist?

A traditional receptionist works at a physical location within a company, usually the front desk. Their job is not only telephone answering but also meeting and greeting clients in person. By contrast, a virtual receptionist works at a remote location (usually their home) and their core responsibility is to answer calls.

What are the benefits of a virtual receptionist?

By outsourcing responsibility for inbound calls to a virtual receptionist, an organization frees up its workers to focus on more valuable tasks. These workers no longer need to decide between answering a call or letting it go to voicemail—a virtual receptionist is always there to offer customer support. Providing a positive experience for potential clients is particularly important for law firms, real estate agencies and other companies where lead generation is vital.

How much does a virtual receptionist cost?

Pricing for these kinds of assistant services varies widely. The best virtual receptionist services charge between $1 and $1.50 per minute, depending on the service plan. The industry standard for phone answering services is to charge per minute, though some agencies charge per call. Additional call answering service charges may include set-up or account activation fees, plus additional costs for reception services over holiday periods.

How do I become a virtual receptionist?

To become a virtual receptionist, you can apply for a position right here on Upwork or apply at a virtual receptionist company. These firms look for remote workers who can field client calls at odd hours and who are dedicated to providing excellent service and a positive customer experience. Callers can come from a wide variety of backgrounds, so virtual receptionists who are bilingual or fluent in Spanish are often in demand. You will also need a home setup that allows you to operate as a virtual office, with at least one landline and a computer with a high-speed internet connection.

What are some different types of services a virtual receptionist can provide?

A virtual receptionist's primary responsibility is to answer incoming calls and ensure customer satisfaction. Beyond that, they may also schedule appointments and log calls in a customer relationship management (CRM) system. Depending on the needs of the business owner, a virtual receptionist might also engage in web chat, text messaging, and managing social media feeds.
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