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A Bilingual Virtual Assistant who helps businesses save time and connect with clients. What started as a passion for organization quickly became a career I am dedicated to. I specialize in building efficient support systems and creating content that helps businesses scale and connect with people. Having built my skills in fast-paced, high-compliance environments like customer support and healthcare, I understand that accuracy, data security, and clear communication are vital to your company. Today, I bring technical efficiency with to deliver customer support, strategic social media management and connect with people, and I am bilingual communication who can connect with diversity of people ACHIEVEMENTS 🏆 Top Rated Freelancer 🏆 91% Job Success Rate EXPERIENCE ✅ Experience as a Customer spport handling high-volume communication ✅ Medical field background with HIPAA compliance and EMR familiarity ✅ Strong bilingual support (English/Spanish) for client retention and satisfaction CERTIFICATIONS & LANGUAGES ✅ Spanish (Native) | English (B2 Level) ✅ Google AI Essentials ✅ Windows Server Administration ✅ Canva Design for Marketing & Content Creation ✅ Instagram Ads & Digital Marketing Training ✅ Shopify E-commerce Store Management ✅ Excel & Data Analysis WHAT I DO BEST ✅ Customer Support & Client Communication ✅ English ↔ Spanish Translation ✅ Social Media Management (Facebook, Instagram, LinkedIn, YouTube) ✅ Canva Graphic Design (branded posts, marketing materials) ✅ Reels & Short-Form Video Editing (CapCut) ✅ CRM Management (Salesforce, HubSpot, GoHighLevel) ✅ Data Entry & Workflow Optimization WHY HIRE ME When you hire me, you are hiring somebody that brings something to your bussines : reliability, bilingual , and a commitment to your growth. I don't just complete tasks; I help your business run smoother. and connect with diversity audience.

I’m a reliable and detail-oriented Virtual Assistant who enjoys helping things stay organized and on schedule. Over the past months, I’ve supported clients with inbox management, calendar scheduling, content publishing, podcast and livestream coordination, and general admin tasks. I don’t just "post content" I make sure everything is reviewed, formatted correctly, and scheduled properly so nothing is missed. I’m comfortable using tools like Google Workspace, Canva, Zoom, and social media platforms, and I adapt quickly to new systems. I follow instructions carefully, communicate clearly, and work independently once I understand the process. I’m bilingual (English and Spanish), which allows me to support different types of clients and audiences. I take my work seriously, I’m organized, and I care about doing things right especially when it comes to deadlines and details. If you’re looking for someone dependable who will support your workflow and help keep things running smoothly, I’d be happy to work with you.

Organizational and timemanagement abilities Efficient and Effective Communication Detail-Oriented with the capacity to manage multiple tasks simultaneously Resilient Canva Microsoft Teams MAX (Phone System) SafeRide (AMS) G-Gastro ODB (OCLINICALS Data Base) Ring Central Google Suite

With training such as 6 weeks Eric Cline 5 steps in the sale process, No Limits Sale System by Todd Toback, John Martinez REI Wholesale Acquisition Training. Check my YouTube Video here on Upwork. I've been working as a Real Estate Acquisition and Disposition manager for over 7 years, working with wholesalers, investors, and realtors, who buy Single Family Homes, Vacant Lots, Vacant Lands, Multifamily, and Commercial Lots, closing more than 45 deals a year doing wholesale, sub2, and seller financing, able to use MLS to put houses listed, checking comps to get the exact ARV on houses to make offers, finding Cash Buyers with MLS Realist Tax, Investorlift, skiptracing LLC companies numbers with SkipGennie, Property Management Assistant, and MCA Broker generating leads. I have over five years of Customer Service and Technical Support experience, working in three different Call Centers with campaigns such as Macys.com, Target.com, Microsoft Office 365, and inbound sales with Sprint. I pride myself on being extremely professional and aim to always deliver a job well before the deadline. I am proud of my personable yet professional manner and excellent communication skills. JOB EXPERIENCE and SKILLS Real Estate Acquisition & Disposition Manager MLS Listing House and Land Land ID and LandStats search MLS searcher for properties sold and get Tax Records to get owners' info. Skip Tracer with Skip Genie and Opencoorporate web to get buyers' info. Cold call LLC companies, sending email fliers with property info GET BEST BUYER'S OFFER Sending assignment contract on DocuSign Comps builder with MLS, Zillow, and Propstream Expert rapport builder with experience in several Real Estate scenarios such as Probate, Absentee, Inherited property, and vacant land with multiple owners, among others. Customer Chat Support Customer Service Representative Virtual Assistant Email Support Order Taker Inbound Sales Agent Outbound Sales Appointment Setting Lead Generation Booking Agent Good Communication Skills Multi-Tasker Can work with minimum to no supervision Fast Learner Ability to work under pressure Can adapt to any type of working environment Flexible when it comes to scheduling I can help you with (but not limited to): 1. Administrative Tasks •Data Entry and Internet Research •Database/CRM Management •Email Management and email response handling •Online File Organization using Dropbox, Google Docs, and Spreadsheets • Project Online/Team Management • General VA • Gmail, Yahoo Mail, Hotmail/Outlook • File management using Google Drive, Dropbox 2. Customer Service Support •Chat/Phone/Email • Bookings, Hotel Reservations/Travel with flights/Rental inquiries • Order processing, follow-ups, refunds, coordinating with the manufacturer, etc.

Hello, I'm a customer service expert with over 10+ years of experience in the customer service industry, I'm enthusiastic about supporting customers and delivering great interactions, I'm a complete customer service expert with great communication and people skills, I'm process-oriented with great attention to details, I'm a fast learner and always focus on working hard and providing my full capacity, for me to provide excellent performance in any position I'm currently working. I have plenty of experience in the call center/BPO industry through customer service representative positions and also as an operations supervisor, I have both perspectives of the business, I have worked in telecommunications, food service, Insurance, and medical companies such as Cricket Wireless, Starbucks coffee company, Oclinicals and Foresight Insurance. I know how to perform against main key performance indicators such as Quality scores, average handle time, customer satisfaction scores, and net promoter scores, and I have provided support through voice, email, and Chat. I have worked with Microsoft Office, phone systems such as AVAYA, and cloud systems such as Oracle, Citrix, AWS, and others, You can be sure that if you hire me, you will have a hardworking, committed, loyal and experienced freelancer at your service.

With more than 7 years of expertise in data entry, content enrichment, and data review, I am a skilled problem solver, diligent, efficient, capable of achieving deadlines, a team player, and am open to criticism. I provide a unique and incredibly moral client experience.