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I help agencies, founders, and growing teams turn scattered digital work into organized delivery systems, measurable campaigns, and practical CRM/AI workflows. My work sits at the intersection of project management, marketing operations, CRM automation, and client-ready execution. I currently serve as Chief Marketing Officer at Digital Delane, where I support campaign delivery, website/app promotion, reporting routines, CRM workflows, AI-assisted documentation, and cross-functional coordination. What I can help with: - Digital project plans, scopes, timelines, task boards, status reports, and delivery follow-up CRM and marketing automation in GoHighLevel, HubSpot, Salesforce, Constant Contact, Zapier, Make, n8n, and API/webhook handoffs - AI-enabled workflow design using Claude Code, Codex, Gemini CLI, Cursor, VS Code, and open-source AI models — not to experiment, but to deliver faster and document better - Marketing campaign coordination, paid media support, social/content calendars, SEO/content organization, and analytics summaries - Business documents, SOPs, proposals, dashboards, process maps, and client-facing reports Proof from the work: - 60+ campaigns across 40+ brands - $60K+ in managed ad budgets (Google, Meta, LinkedIn) - 25K contacts reached in one month through CRM automation - 50 → 200 chats/person (4x support capacity, same team) - 8–9 demos/day supported through automated workflows - 100+ court hearings and negotiations interpreted at 95%+ accuracy. If you need someone who can think strategically and also execute, I can help you structure the work, build the system, and keep the project moving. Quadrilingual (English, French, Haitian Creole, professional Spanish).

Last client engagement: 2500 hours/week of manual work replaced with AI-powered automation. System handles 1M+ executions/month at under 0.01% failure rate. I build AI automation systems that replace headcount. Not chatbots that demo well and break in production. Real systems: n8n and Make workflows, custom Node.js/Python, LLM integrations (Claude, GPT-4, Gemini), CRM automation (HubSpot, GoHighLevel, Airtable, Close), and cold email infrastructure (EmailBison, SmartLead, Instantly). HOW I WORK: 1. 20-min scoping call to map your manual processes and set KPIs 2. AI audit: I identify every automation opportunity with ROI estimate 3. Build + ship: mix of no-code and custom code, whatever gets you live fastest 4. Measure + optimize: quantitative report on time saved, error rate, cost reduction WHAT MAKES ME DIFFERENT: - I'll send you a free 3-minute Loom auditing your current workflow before you hire me - Systems I build run in production at scale, not just in demos - I think like a business owner, not a task executor. If your approach is wrong, I'll tell you before I bill you If you're spending 20+ hours/week on work that should be automated, send me a message. I'll tell you exactly what I'd build and what it would save you.

Helping businesses increase sales and optimize workflows with automation. With over a decade of sales experience, I’ve handled the full sales cycle, trained and managed teams, crafted pitches, and implemented strategies that help businesses grow revenue and scale. I use Zapier and Make.com to automate repetitive tasks, connect apps and systems, and optimize workflows, saving time, reducing costs, and freeing teams to focus on high-impact work. Whether you need sales expertise, workflow automation, or both, I can help your business operate smarter and grow faster.

Profile Overview: I build AI automation systems and workflows that eliminate repetitive work, connect your tools, and run on autopilot, specifically for SEO agencies and teams that want to scale without adding headcount. From Claude Code and Codex automations to n8n, Make, GHL, and Zapier pipelines, I design and build end-to-end systems that work in production, not just demos. Portfolio: vince-leyson.dev What I build: Claude AI & Codex Automation Claude Code and Codex CLI workflows for content research, writing, and automated publishing Multi-step AI pipelines with prompt engineering, tool use, and context management Competitor scraping to research to outline to content generation pipelines AI-assisted SEO workflows: keyword research, content briefs, meta optimization, and programmatic page generation Dual-agent setups using Claude and Codex together for review, QA, and iterative builds Workflow Automation (n8n / Make / Zapier / GHL) Multi-step automations connecting your tools, APIs, and data sources Trigger-based workflows for publishing, reporting, approvals, and notifications GoHighLevel SMS/email sequences triggered by AI conversation events API Integrations Google Search Console, GA4, Google Sheets, Google Drive WordPress REST API for bulk publishing, programmatic page generation, and Rank Math SEO DataForSEO for keyword research and SERP data at scale Supabase / PostgreSQL for data storage and sync pipelines Firecrawl for web scraping, competitor content analysis, and data extraction Local Falcon for local SEO rank tracking Ahrefs, Semrush for SEO data automation OpenAI, Gemini, Claude API, Vertex AI for AI content generation Slack for automated reporting and notifications Infrastructure & Vector AI Railway for deploying and hosting automation services and APIs Pinecone for vector storage, semantic search, and RAG pipelines Vertex AI for Google-native AI model access and embedding generation Cloudflare Workers + D1 for edge-deployed agents and lightweight backends Docker for containerized automation stacks Supabase pgvector for embedded vector search within PostgreSQL What I've shipped: Programmatic SEO system that generates and publishes 200+ WordPress pages automatically via REST API, with schema markup, internal linking, and Rank Math integration Daily SEO data sync pipeline pulling from GSC + GA4 + DataForSEO into Supabase for 40+ clients Automated ranking and traffic reports generated and uploaded to Google Drive on a fixed schedule Content research pipeline using Firecrawl + AI for competitor analysis and content brief generation GHL + n8n automation connecting Instagram DM funnels to SMS follow-up sequences triggered by AI conversation events Who I work with: SEO agencies and digital marketing teams that are doing too much manually: reporting, publishing, auditing, research. I replace those processes with systems that run automatically and scale without extra headcount. If a workflow is eating your team's time, I can build a system that eliminates it.

🎧 Hands-on Support with a Heart for Service and a Head for Systems I’ve handled support and operations for multiple BPO and freelance clients — ranging from hotel reservations and telco to Shopify and Shopee stores. My approach is both people-focused and process-driven: I make customers feel heard, while also keeping systems accurate, clean, and moving. Across all my roles, I focus on solving problems efficiently, tracking tasks properly, and communicating with clarity. Whether you're running a store or managing a helpdesk, I make sure your customers — and your back-end — are both supported. ✅ What I Actually Do in Support Roles At TTEC (Booking.com Hotel Reservations): - Handled voice, chat, and email support for guests worldwide - Used Pega to track bookings and resolve changes or issues - Processed cancellations, rebookings, and inquiries with a calm, professional tone - Helped guests feel guided during stressful travel situations - Met quality benchmarks while maintaining empathy and accuracy At Alorica (AT&T Cancellations Dept): - Managed tough cancellation calls and retention conversations - Listened actively and positioned solutions or alternative offers - Practiced objection handling while maintaining brand integrity - Logged call reasons and outcomes clearly using Cisco Jabber Upwork E-Commerce Clients (Order Support + Admin): - Processed daily orders using Shopify - Managed bulk uploads of tracking numbers and updated order status - Handled refund and return coordination - Responded to customer inquiries via chat/email - Updated internal sheets and maintained smooth store operations Local Roles (Trade Marketing / Admin): - Created Excel trackers for monitoring team schedules, promo budgets, and activities - Conducted analysis on promo campaigns, reported results to supervisors - Handled scheduling and concerns of merchandisers in 20+ branches - Used Google Sheets with formulas to track payroll, hours, and performance 💡 My Strengths in Tools & Execution 🗂️ CRM & Call Tools - Pega Platform – Booking system & guest support tracking - Cisco Jabber – Inbound/outbound call system for telco - Aircall – For outbound call support & follow-ups (Note: I haven’t used Zendesk/Freshdesk but can learn fast with guidance.) 📊 Excel & Google Sheets Intermediate Excel skills: - VLOOKUP, Pivot Tables, Charts - Daily/weekly trackers for schedules, performance, orders - Budget planning sheets with formulas Google Sheets: - Real-time collaboration for tasks, inquiries, internal logs - Conditional formatting for progress tracking - Inventory, support ticket logs, bulk order sheets 📦 E-Commerce Platforms - Shopify Admin – View & update order status, process refunds, check stock - Shopee / Lazada Seller Center – Monitor logistics, reply to inquiries, support promos 💬 Communication Tools - Slack, Skype, Microsoft Teams, Google Meet, Zoom 📎 Other Tools & Skills - Canva – Creating support visuals, promo posters, internal updates - CapCut / VN – Basic product or tutorial video editing - AI tools – For drafting responses, writing blurbs, FAQs 💪 Why I’m the Right Support Specialist for You 🧠 Fast learner & hands-on – I don’t just follow steps; I understand systems 🧘 Calm under pressure – Especially during calls or high-volume seasons 📝 Detail-oriented – I take notes, track cases, and organize tasks properly 🤝 Reliable communicator – I know when to ask, update, or escalate 🎯 Client-focused – I see support not just as help, but as your business' frontline 👋 Let’s Give Your Customers the Support Experience They Deserve If you're looking for someone who truly understands support, operations, and people, let’s talk. I’m here to handle the back end and the customer side — efficiently, respectfully, and with heart.

Hi, I’m Maria 👋 An E-Commerce & Founder Support VA with 10+ years of experience helping CEOs, founders, and online store owners keep their businesses running smoothly. I know how overwhelming it can get juggling customer support, orders, and admin tasks — that’s where I step in. My role is simple: take care of the back-end so you can focus on growth. ✨ Here’s what I can do for you: 🛍 Manage Shopify, Amazon, Etsy & eBay orders, refunds & returns 📧 Handle customer support via Gorgias, Zendesk, Front & Gmail 📊 Keep your CRM, spreadsheets & workflows organized (Salesforce, Asana, Monday, Trello, Notion) 🚚 Coordinate shipping & logistics (Shipstation, Shiphero, Shippit, Australia Post, Interparcel, ReturnGo) 💳 Manage billing, invoicing & chargebacks (Clio, Stripe, PayPal, Authorize.net, Maverick) 🏡 Provide Airbnb/VRBO guest support with bookings, comms & property coordination 📝 Draft SOPs, streamline processes, and support your team Clients describe me as reliable, proactive, and easy to work with. I adapt quickly, learn fast, and make complicated things simple — so you get more time, less stress, and happier customers. Let’s team up and keep your business running seamlessly! 🚀