Hire the Best Chat Support Specialists
in Malaysia

I'm a dedicated Short-Term Rental Virtual Assistant with hands-on experience managing guest operations across Airbnb, Booking, VRBO, and Agoda. I personally own and manage 3 STR listings in Kuala Lumpur, Malaysia, where I have maintained Superhost status for 3 consecutive quarters, so I don't just understand property management in theory, I live it every day. I currently support an STR portfolio in the United States and am experienced in the full guest lifecycle: pre-arrival communication, check-in/check-out coordination, handling requests and complaints, and post-stay follow-ups. I work fast, stay organized, and always keep guest satisfaction as the top priority. What I bring: Guest Operations & Concierge Support Full-cycle guest communication across all major platforms. Quick response times, professional tone, and a guest-first approach that drives 5-star reviews and repeat bookings. Property Management & Coordination Experienced in coordinating with cleaning teams, maintenance crews, and local operations. Skilled at identifying issues before they escalate and keeping everything running smoothly behind the scenes. Tools & Systems Hostaway, ClickUp, Airbnb, VRBO, Agoda, and standard SOPs and KPI tracking. Reliable setup with MacBook Air M4, dual monitor, power backup, and strong internet. Additional Skills Alongside my STR expertise, I also bring a background in AI video and image generation (Veo 3, Sora, Kling, Midjourney) and 5+ years in Customer Success and Operations, making me a versatile asset for property businesses looking for more than just a standard VA. I'm available 50+ hours per week and open to long-term engagements. Let's connect and discuss how I can support your property portfolio.

Struggling to keep up with daily store management while trying to grow your business? I help e-commerce owners increase sales and reduce operational headaches by handling everything from product uploads to customer support, so they can focus on what matters most. Over the last decade, I’ve worked with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. Some of the recent businesses I have worked with are rawcreation.com, enchantihome.com, and bedquarter.ae. Furthermore, I have my own e-commerce store for my Cricket Equipment business named "A3 Sports" based in Malaysia. We are supplying high-quality cricket equipment throughout Malaysia and working to expand the business in all the Southeast Asian countries. Currently, we are generating yearly revenue over USD 125K solely from the Malaysian market and projecting to surpass USD 650K by the end of 2026, including the overseas market. I know how overwhelming it can be to juggle product listings, customer inquiries, order processing, and inventory management while trying to scale your business. That's why I specialize in becoming your reliable right hand. My approach is simple: I learn your business inside and out, then handle the day-to-day operations with the same care you would. Whether it's optimizing product titles for better visibility, managing customer support to maintain 5-star ratings, or ensuring orders flow smoothly from purchase to delivery, I've got you covered. I've helped e-commerce stores streamline their operations across platforms like Shopify, WooCommerce, Amazon, and eBay. From processing hundreds of orders weekly to managing customer inquiries that turn complaints into repeat customers, I handle it all with precision and speed. Clients say I'm incredibly reliable, proactive with updates, and always deliver ahead of deadlines. I believe in making your business run smoother, not adding more complexity to your day. I have over a decade of experience of working with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. If you're ready to have someone you can trust completely with your store operations, without missing deadlines or dropping the ball on customer service, let's chat. I'd love to learn more about your business and show you how I can help it thrive.

I provide reliable Customer Support along with Canva Social Media Design and simple Caption Writing. My services include: • Chat & email customer support • Instagram posts, carousels & reel covers (Canva) • Short, engaging captions that match brand tone I help businesses respond to customers professionally while keeping their social media clean and consistent. Languages: English / Chinese / Malay Tools: Canva Availability: Part-time, fast response I can share Canva samples and start immediately.

Hello, I am a highly experienced and proficient data entry specialist who has successfully completed numerous data entry tasks, consistently delivering top-quality results to my clients. Here are some of my skills: Data Entry Data Collection Data Mining PDF Conversion PDF to Excel PDF to Word Google Sheets LinkedIn Data Collection Google Data Collection Web Research Data Extraction Web Scraping Data Scraping WordPress Data Entry If you require any other services, please feel free to ask. Here's why you should choose me: Efficient Accurate Punctual Available at all times Quick response to queries Thank you for visiting my profile.

I'm an all rounder with excellent English proficiency level. I'm great at communicating and assisting people. I'm also an experienced proofreader of academic writing. • I'm an effective communicator and I always get the job done. • Details oriented person

Top Rated eCommerce specialist with 10+ years of experience managing Shopify, Amazon, eBay, Etsy, Noon, Lazada, and Zalora stores. I help online sellers grow revenue through optimised product listings, SEO-driven content, PPC management, and end-to-end store operations. Trusted by clients across the US, UK, and Middle East with a consistently high Job Success Score and a strong track record of long-term client relationships on Upwork. WHAT I CAN DO FOR YOUR BUSINESS - Shopify Store Management: store setup, theme customisation, product uploads, collections, and ongoing maintenance - Amazon and eBay Listings: keyword-optimised titles, bullet points, descriptions, A+ content, and backend search terms - Product Research: winning product identification for dropshipping and private label using tools like Helium 10 and Jungle Scout - Amazon PPC: campaign setup, optimisation, and ongoing bid management to maximise ROI - Multi-Platform Management: Noon, Lazada, Zalora, Etsy, Walmart - listings, inventory, and order management - SEO and Keyword Research: on-page optimisation for eCommerce platforms to drive organic traffic - Customer Support and Order Processing: responsive, professional handling of queries, returns, and escalations - Virtual Assistance: day-to-day operational support so you can focus on growing your business WHY CLIENTS KEEP COMING BACK I deliver results quickly, communicate clearly, and treat every client's business as if it were my own. Whether you need a one-time project or ongoing support, I adapt to your workflow and time zone with no fuss. If you are looking for a reliable, experienced eCommerce professional who gets things done, let us talk.