Hire the Best Virtual Assistants in Kuala Lumpur, MY

Introduction: I am a freelance Virtual Assistant, Writer, Proofreader, Translator, Customer Service Representative, Researcher and Data Analyst. Added with, a certified Digital Marketer. My strengths are writing, proofreading, analysis, translating, customer service, administrative works, management, economic affairs. Skills: Industry knowledge- Project management, Social Media Management, Strategic planning, Technical writing, Data Analysis, Copywriting, Digital marketing etc. Tools & Technologies- Microsoft suite (Word, Excel, PowerPoint) Google suite (Doc, Spreadsheet, Drive), CRM (Zendesk, Leadvertx), Asana, SPSS, Eviews etc. Interpersonal- Communication, Leadership, Customer service, Teamwork etc. Offering services: 1. Writing: Academic Writing & Research, Article & Blog Writing, Paraphrasing, Copy-writing, Creative, Writing, Editing & Proofreading, Grant Writing, Resumes & Cover Letters, Technical writing, Web Content writing etc. 2. Proofreading: Academic Papers, Website contents, Books, Blog Contents etc. 3. Translation/Transcription: General Translation, Legal Translation, Medical Translation, Technical Translation, Transcription (English to Bengali & vice versa, Malay to English & vice versa) 4. Customer Service: Customer service representative, Customer service management etc. 5. Virtual Assistant: Data Entry, Admin works, Social media management etc. 6. Economic Affairs: Econometrics, Eviews, Data Analysis, Data Research, Primary and Secondary Data Modeling, Research Paper Writing etc.

Struggling to keep up with daily store management while trying to grow your business? I help e-commerce owners increase sales and reduce operational headaches by handling everything from product uploads to customer support, so they can focus on what matters most. Over the last decade, I’ve worked with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. Some of the recent businesses I have worked with are rawcreation.com, enchantihome.com, and bedquarter.ae. Furthermore, I have my own e-commerce store for my Cricket Equipment business named "A3 Sports" based in Malaysia. We are supplying high-quality cricket equipment throughout Malaysia and working to expand the business in all the Southeast Asian countries. Currently, we are generating yearly revenue over USD 125K solely from the Malaysian market and projecting to surpass USD 650K by the end of 2026, including the overseas market. I know how overwhelming it can be to juggle product listings, customer inquiries, order processing, and inventory management while trying to scale your business. That's why I specialize in becoming your reliable right hand. My approach is simple: I learn your business inside and out, then handle the day-to-day operations with the same care you would. Whether it's optimizing product titles for better visibility, managing customer support to maintain 5-star ratings, or ensuring orders flow smoothly from purchase to delivery, I've got you covered. I've helped e-commerce stores streamline their operations across platforms like Shopify, WooCommerce, Amazon, and eBay. From processing hundreds of orders weekly to managing customer inquiries that turn complaints into repeat customers, I handle it all with precision and speed. Clients say I'm incredibly reliable, proactive with updates, and always deliver ahead of deadlines. I believe in making your business run smoother, not adding more complexity to your day. I have over a decade of experience of working with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. If you're ready to have someone you can trust completely with your store operations, without missing deadlines or dropping the ball on customer service, let's chat. I'd love to learn more about your business and show you how I can help it thrive.

I am a motivated and detail-oriented beginner looking to build my experience as a Virtual Assistant, Data Entry Specialist, and Content Writer. While I am new to Upwork, I am a fast learner, highly organized, and committed to delivering accurate and high-quality work. I take deadlines seriously and always ensure tasks are completed properly. I can assist with data entry, typing, internet research, and simple writing tasks. I am also open to learning new tools and following instructions carefully. I am reliable, responsive, and ready to start immediately.

TOP RATED PLUS | 10,000+ EARNINGS | GOOGLE & FACEBOOK ADS CERTIFIED 100% JOB SUCCESS | 7+ YEARS EXPERIENCE GOOGLE ADS, FACEBOOK ADS & CONVERSION TRACKING EXPERT DATA-DRIVEN CAMPAIGNS + ACCURATE TRACKING = MAXIMUM ROI With 7+ years of experience, I help eCommerce and service businesses scale profitably through high-performance Google Ads, Facebook Ads, and bulletproof conversion tracking systems. GOOGLE ADS MANAGEMENT - Google Search Ads - Google Shopping Ads & Feed Optimization - Performance Max Campaigns - Display & Remarketing - YouTube Ads - Google Local Services Ads - Smart Bidding Optimization - Keyword Research & A/B Testing - Quality Score Improvement FACEBOOK ADS MANAGEMENT - Facebook & Instagram Ads - Lead Generation & Conversion Campaigns - Retargeting & Lookalike Audiences - Dynamic Product Ads - Facebook Pixel & Conversion API Setup - Creative Testing & Audience Segmentation - iOS 14+ Attribution Solutions CONVERSION TRACKING & ANALYTICS This is my specialty and what separates me from most ad managers. - Google Analytics 4 (GA4) Setup - Google Tag Manager (GTM) Configuration - Conversion Tracking (Purchases, Leads, Calls, Forms) - Facebook Pixel & CAPI Implementation - Server-Side Tracking - Enhanced eCommerce Tracking - Call Tracking Integration - CRM Integration & Offline Conversions - Looker Studio Reporting - Attribution Modeling eCOMMERCE EXPERTISE - Shopify, WooCommerce, BigCommerce - Google Merchant Center Setup - Shopping Feed Optimization TOOLS Google Ads | Facebook Ads Manager | GA4 | GTM | Google Merchant Center | Meta Pixel | Looker Studio | SEMrush | Shopify | WooCommerce WHAT YOU GET - Complete Account Audit - Custom Campaign Strategy - Professional Setup & Management - Accurate Tracking Implementation - Weekly Performance Reports - Continuous Optimization WHY CHOOSE ME - Technical Tracking Expertise - Google & Facebook Ads Certified - 7+ Years Proven Results - Data-Driven Approach - Transparent Reporting - Focus on ROI PROBLEMS I FIX - Conversions not tracking properly - GA4 showing different numbers than ad platforms - High spend with unclear ROI - Facebook Pixel issues - Poor campaign performance READY TO SCALE? Free 15-minute strategy call available. Click "Invite to Job" to get started.

Hi! I’m a detail-oriented and reliable professional with 4+ years of experience in BPO operations, corporate training, administrative support, data entry, customer service, and process coordination. I have experience handling high-volume data, maintaining accurate records, organizing spreadsheets, managing reports, and supporting daily business operations in fast-paced remote environments. As a Corporate Trainer, I’ve managed training records, operational reports, attendance tracking, and internal documentation while ensuring accuracy and organization across systems. My background in customer service and operations has also strengthened my communication, problem-solving, and multitasking skills. I’m experienced in using: Microsoft Excel & Google Sheets Google Workspace CRM Systems Microsoft Word Zoom & Microsoft Teams Here’s what I can help you with: Virtual Assistance & Administrative Support Data Entry & Data Validation Corporate Training Support Spreadsheet & Report Management CRM & Database Updates Email & File Management Customer Service & Operations Support Documentation & Process Coordination I’m highly organized, adaptable, and committed to delivering accurate, high-quality work while meeting deadlines. I’m also comfortable working remotely and adjusting to different time zones, including U.S. business hours.

I am interested in working with teams that promote learning while exploring new solutions via the newest tools, platforms and trends. I love understanding the best way to completely automate tasks with the help of technology and knowledge. I am interested in learning more on personal growth and business development. I strive to work efficiently, make the most of my time and sprinkle joy everywhere I am. I believe that providing value helps me live a full life, I see challenges as a way to design better solutions and I am open to be better every chance I get. I am excited to work with teams that solve bigger problems that can be beneficial to more people. SUMMARY OF QUALIFICATIONS ●Over 5 years of experience working directly with Founders and Owners of Companies (AI Company, eLearning, Personal growth, Start ups, Tech companies, Property Management) ●4 years working with Developers in testing Online Platforms, Mobile Applications and Saas ●More than a decade of of solid experience in Customer Experience, Customer Success and Accounts Management B2B and B2C, expertise in Managing Knowledge Base, Process improvement and Retention ●More than 5 years of experience handling Social Media Management and, Support for Webinars, and Online Meetings ●Extensive knowledge in CMS, SaaS for personal and professional use (Atlassian, Mobile Apps Slack, Intercom, Confluence, Google, MS Office, Canva, JIRA, Monday, Zendesk among others) ●4 years of combined solid technical support experience, financial accounts and Chargeback and Dispute management ●2.5 years of Onboarding and Process Trainer in a cross cultural support team including Learning and Development Curriculum design ●2 years Management and Training Experience (including reporting and providing solutions for Finance and Tech Departments, Quality and Risk Management, and system integration) ●1.5 year solid experience on Coaching, Training management, Customer Journey Mapping, (9 departments,) Group session and E-Learning based materials ●4 years in Leadership role for a Digital Marketing/E-learning company, and Start up Company ●Manager for Knowledge Base (Confluence/JIRA), Reviews and Complaints and handles Escalations for VIP clients ●Business Development Expert helping Service Related companies, in transitioning operations from manual operations to using Digital tools, and platforms by providing training and support (Companies include Professional Cleaning companies, Pest control Companies, Property managers, among others)