Hire the Best Customer Research & Insights Freelancers in Kuala Lumpur, MY

I am a reliable and detail-oriented freelancer with experience in customer service, tech support and admin task. I'm quick to learn new tools, communicate clearly and handle tasks efficiently. I can assist with answering customer inquiries, managing blog comments, and supporting blogging platforms. I work well independently, meet deadlines and ensure quality in everything i do.

I’m a WordPress developer specializing in Elementor website design, full site redesigns, and WooCommerce stores that are fast, modern, and easy to manage. If your current site looks outdated, loads slowly, or isn’t converting visitors into customers, I rebuild it into a clean, high-converting WordPress website using Elementor and best-practice UX. With 8+ years of WordPress experience, 2,800+ hours on Upwork, and 1,000+ completed projects across the US, EU, AU, and NZ, I’m used to joining projects that are already in trouble and turning them into stable, scalable websites that clients can trust. 🛠 Core Services - Elementor Website Design & Redesign – Transform outdated layouts into modern, responsive designs that look great on desktop, tablet, and mobile. - New WordPress Builds from Scratch – Build complete sites from Figma or custom ideas, including pages, blog, and landing pages. - WooCommerce Store Setup & UX – Create or revamp shops, product pages, cart, and checkout to make buying simple and smooth. - Speed & Performance Optimization – Improve Core Web Vitals, PageSpeed scores, and overall loading time without breaking design. - Bug Fixing & Troubleshooting – Fix plugin conflicts, layout breaks, and Elementor/WooCommerce errors that affect sales or user experience. - Ongoing Support & Maintenance – Handle updates, backups, security checks, and small design changes so your site stays healthy. ⚙️ How I Work - I always protect your live site by testing major changes in a staging environment first. - I communicate clearly, share progress, and stick to agreed timelines. - I focus on clean structure, maintainable Elementor layouts, and performance-friendly setups (PHP, MySQL, JS, CSS/SCSS). 🎯 Who I Work With - Business owners who need a reliable Elementor expert to redesign their WordPress site. - Brands that want a full website build from Figma or an old site converted into a fresh Elementor design. - WooCommerce store owners who need better UX, faster checkout, and fewer technical problems. - Agencies looking for a dependable white-label WordPress developer for ongoing design, builds, and fixes. Send me your site URL and a short description of what’s not working (or what you want to change), and I’ll reply with a clear plan, timeline, and next steps.

Your Shopify store is growing — but the backend isn't keeping up. Orders are slipping, support is overwhelmed, disputes are eating into margins, and you need someone to take full ownership of operations so you can focus on scaling. That's exactly what I do. I'm Farooq — an e-commerce operations specialist with 10+ years of experience, $70k+ earned on Upwork, 78 completed contracts, and 11,800+ hours managing the backend of Shopify and WooCommerce stores at scale. ───────────────────────────── WHAT I TAKE OFF YOUR PLATE ───────────────────────────── ▸ Order & Fulfillment Management — end-to-end flow, supplier coordination, logistics, error resolution ▸ Customer Support Operations — Gorgias/CRM setup, macros, automation, QA, team performance tracking ▸ Disputes & Chargebacks — PayPal and Stripe case handling, recovery strategy, loss reduction ▸ Process Design — identify bottlenecks, build scalable SOPs, eliminate revenue leaks ▸ Reporting & Insights — clean dashboards and weekly ops reports that inform real decisions ▸ Shopify & WooCommerce — product setup, app integrations, backend troubleshooting ───────────────────────────── WHY CLIENTS KEEP COMING BACK ───────────────────────────── Most ops managers handle the surface. I go deeper — with an IT infrastructure background, I troubleshoot integrations, catch system-level failures early, and escalate smarter. That means fewer recurring problems and faster fixes when things break. I don't just flag issues. I own them. ───────────────────────────── HOW I WORK ───────────────────────────── ▸ Full ownership — you won't be chasing me for updates ▸ Async-friendly — clear, structured communication across time zones ▸ Stability first — I fix what's broken before we scale what's working ───────────────────────────── WHO I WORK WITH ───────────────────────────── ▸ Shopify & WooCommerce stores processing serious order volume ▸ DTC brands scaling past their current ops capacity ▸ Dropshipping businesses that need structure, not just management ▸ Founders and operators who want someone to truly own the backend ───────────────────────────── If your store feels chaotic, inefficient, or stuck — message me with your biggest current challenge. I'll tell you in plain terms exactly how I'd fix it.

I offer a wide range of skills and services, ensuring quality work and client satisfaction. My expertise includes: UX Research Web Scraping Vocals & Lyric Writing Sound Editing (Audacity) Video Editing (DaVinci Resolve 18 / CapCut / IG Edit App) Programming: Java, Python, JavaScript Flutter & Dart Development Proficient in Figma and Moqups Translation: English, Malay Mathematics Problem Solving Proofreading & Typewriting Dancing / Choreographing / Performing I am committed to delivering high-quality results while meeting my clients' needs. Let's work together to bring your project to life!

⭕CRM Executive, LVMH Group ⭕Senior CRM Executive, ZALORA Group (Fashion eCommerce) ⭕SEO Content Marketing Executive, iPrice Group (eCommerce) ⭕Part-time XiaoHongShu blogger ⭕Chinese Studies Master’s student at University of Malaya Sok Yin's expertise in market research has gained recognition in various regional publications, including Mashable SEA, IGN SEA, INSIDE TW, Sinchew Daily, and ULifestyle HK. Beyond her professional experience, Sok Yin has over 7 years of experience in freelance work. This includes website copywriting, English to Mandarin content translation and localization, market research write-ups, travel blogging, event advertising, and health and beauty articles. Driven by a passion for e-commerce and digital marketing, she manages her XiaoHongShu (Little Red Book) account and collaborates with over 40 merchants, such as Watsons Malaysia, ZALORA, CircleDNA, Kerastase Malaysia, and SilkyGirl Malaysia for sales campaigns and advertising. Sok Yin's expertise encompasses specialized Mandarin content marketing and customer relationship management. She is well-versed in using various tools, including Aampe, Braze, Ahrefs, Moz, Buzzsumo, Google Analytics, and Google Keyword Planner. Interested to bounce ideas off someone? You're always welcome to contact me.