Hire the Best Technical Support Specialists
in Malaysia

I'm a dedicated Short-Term Rental Virtual Assistant with hands-on experience managing guest operations across Airbnb, Booking, VRBO, and Agoda. I personally own and manage 3 STR listings in Kuala Lumpur, Malaysia, where I have maintained Superhost status for 3 consecutive quarters, so I don't just understand property management in theory, I live it every day. I currently support an STR portfolio in the United States and am experienced in the full guest lifecycle: pre-arrival communication, check-in/check-out coordination, handling requests and complaints, and post-stay follow-ups. I work fast, stay organized, and always keep guest satisfaction as the top priority. What I bring: Guest Operations & Concierge Support Full-cycle guest communication across all major platforms. Quick response times, professional tone, and a guest-first approach that drives 5-star reviews and repeat bookings. Property Management & Coordination Experienced in coordinating with cleaning teams, maintenance crews, and local operations. Skilled at identifying issues before they escalate and keeping everything running smoothly behind the scenes. Tools & Systems Hostaway, ClickUp, Airbnb, VRBO, Agoda, and standard SOPs and KPI tracking. Reliable setup with MacBook Air M4, dual monitor, power backup, and strong internet. Additional Skills Alongside my STR expertise, I also bring a background in AI video and image generation (Veo 3, Sora, Kling, Midjourney) and 5+ years in Customer Success and Operations, making me a versatile asset for property businesses looking for more than just a standard VA. I'm available 50+ hours per week and open to long-term engagements. Let's connect and discuss how I can support your property portfolio.

5 years experience in HelpDesk IT Support, specialise in providing technical support and ensuring smooth IT operations for users across various platform. - Experienced in SaaS companies - Support users on Incidents/Request on common Operating Systems (Mac and Windows) - Troubleshoot Incidents via phone, Zoom, email and chat - Use LogicMonitor for server monitoring and alerts - Basic knowledge in AWS (EC2, S3, EFS, RDS and VPC) - Troubleshooting Microsoft Office 365, Office 365 Admin, GSuite Admin, Okta, Zoom, VPN (Global Protect, Cisco AnyConnect and Netscope) - Troubleshooting Business Application such as Linkdn, Outreach, Slack, SmartSheet, Lucidchart, Confluence, Jira - Performs Onboarding and Offboarding tasks on AD and Okta - Performs equipment orders/replacements. - Tracked customer interactions and insights in a predefined tracking system for continuous improvement. - Well experienced in Customer Service and Sales too Seeking a dedicated expert with meticulous attention to detail and superior problem-solving capabilities? I'm here to help. Contact me to start a successful partnership focused on technical excellence and client satisfaction.

I am interested in working with teams that promote learning while exploring new solutions via the newest tools, platforms and trends. I love understanding the best way to completely automate tasks with the help of technology and knowledge. I am interested in learning more on personal growth and business development. I strive to work efficiently, make the most of my time and sprinkle joy everywhere I am. I believe that providing value helps me live a full life, I see challenges as a way to design better solutions and I am open to be better every chance I get. I am excited to work with teams that solve bigger problems that can be beneficial to more people. SUMMARY OF QUALIFICATIONS ●Over 5 years of experience working directly with Founders and Owners of Companies (AI Company, eLearning, Personal growth, Start ups, Tech companies, Property Management) ●4 years working with Developers in testing Online Platforms, Mobile Applications and Saas ●More than a decade of of solid experience in Customer Experience, Customer Success and Accounts Management B2B and B2C, expertise in Managing Knowledge Base, Process improvement and Retention ●More than 5 years of experience handling Social Media Management and, Support for Webinars, and Online Meetings ●Extensive knowledge in CMS, SaaS for personal and professional use (Atlassian, Mobile Apps Slack, Intercom, Confluence, Google, MS Office, Canva, JIRA, Monday, Zendesk among others) ●4 years of combined solid technical support experience, financial accounts and Chargeback and Dispute management ●2.5 years of Onboarding and Process Trainer in a cross cultural support team including Learning and Development Curriculum design ●2 years Management and Training Experience (including reporting and providing solutions for Finance and Tech Departments, Quality and Risk Management, and system integration) ●1.5 year solid experience on Coaching, Training management, Customer Journey Mapping, (9 departments,) Group session and E-Learning based materials ●4 years in Leadership role for a Digital Marketing/E-learning company, and Start up Company ●Manager for Knowledge Base (Confluence/JIRA), Reviews and Complaints and handles Escalations for VIP clients ●Business Development Expert helping Service Related companies, in transitioning operations from manual operations to using Digital tools, and platforms by providing training and support (Companies include Professional Cleaning companies, Pest control Companies, Property managers, among others)