Name: Customer Service Representatives
Brand: Upwork
Rating: 4.7 (122 reviews)

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Clients rate Customer Service Representatives

4.7/5

based on 122 client reviews

$50 hourly
- 5.0/5
- (12 jobs)
"BeAnn has amazing work ethics - she is fast, responsive and detailed. I could entrust her with virtually any task and she can complete it professionally. Will continue to engage her!" - Ongoing client (2022 - current) "A woman of many talents." - Client (2020 - current) I help entrepreneurs and business start ups in multiple countries to achieve their business goals while meeting mine with providing them services that saves them time and stress. I have 5 years of experience as an executive virtual assistant and provide quality, satisfaction, and reliability. My professional work ethics will ensure that I treat your business as my own business as I help you reach your goals. Motto: My commitment to serve you at the best level ensures that your expectations are met as I possess great self-motivation, organization skills, and a quick study to any new skills. My various services: Back End Office Support Data coordinator & analyst Researcher 🠺 Virtual Assistant 🠺 Social Media Engagement 🠺 My tools: ⚡Documents/ Data storage: Google Drive, Google Docs, Notion ⚡Microsoft: Microsoft Office (Words, Excel, PowerPoints) ⚡Communication platforms: Discord, Gmail, Telegram, WhatsApp, Slack, Todoist, Dialpad, Wati.io ⚡Social Media Engagement: Instagram, TikTok, Twitter, Facebook ⚡ Data analysis: SAS (Statistical Analysis Software) ⚡ Online meetings: Zoom, Google Meet, Webex ⚡ Creative designs: Canva, HubSpot, Procreate ⚡ Document Signing: DocuSign ⚡ Meeting/ Time Schedule/ Task Manager: Google Calendar, Calendly, Trello, Jibble, WorkBuddy ⚡Other systems: Zingtree, Asana, Airtable, Trello, Zoho, Synology, Wati.io If you are interested in hiring me, please do not hesitate to contact me for an interview/ review on my resume/ CV/ work file. Looking forward to further discuss with you! "If you fail to plan, you plan to fail."

Customer Service
Academic Writing
Social Media Management
English to Malay Translation
Administrative Support
Formatting
Scientific Writing
Proofreading
Microsoft Excel
Microsoft Word
Email Communication
$10 hourly
- 5.0/5
- (5 jobs)
I am interested in working with teams that promote learning while exploring new solutions via the newest tools, platforms and trends. I love understanding the best way to completely automate tasks with the help of technology and knowledge. I am interested in learning more on personal growth and business development. I strive to work efficiently, make the most of my time and sprinkle joy everywhere I am. I believe that providing value helps me live a full life, I see challenges as a way to design better solutions and I am open to be better every chance I get. SUMMARY OF QUALIFICATIONS ●Over 5 years of experience working directly with Founders and Owners of Companies (AI Company, eLearning, Personal growth, Start ups, Tech companies, Property Management) ●4 years working with Developers in testing Online Platforms, Mobile Applications and Saas ●More than a decade of of solid experience in Customer Experience, Customer Success and Accounts Management B2B and B2C, expertise in Managing Knowledge Base, Process improvement and Retention ●More than 5 years of experience handling Social Media Management and, Support for Webinars, and Online Meetings ●Extensive knowledge in CMS, SaaS for personal and professional use (Atlassian, Mobile Apps Slack, Intercom, Confluence, Google, MS Office, Canva, JIRA, Monday, Zendesk among others) ●4 years of combined solid technical support experience, financial accounts and Chargeback and Dispute management ●2.5 years of Onboarding and Process Trainer in a cross cultural support team including Learning and Development Curriculum design ●2 years Management and Training Experience (including reporting and providing solutions for Finance and Tech Departments, Quality and Risk Management, and system integration) ●1.5 year solid experience on Coaching, Training management, Customer Journey Mapping, (9 departments,) Group session and E-Learning based materials ●4 years in Leadership role for a Digital Marketing/E-learning company, and Start up Company ●Manager for Knowledge Base (Confluence/JIRA), Reviews and Complaints and handles Escalations for VIP clients ●Business Development Expert helping Service Related companies, in transitioning operations from manual operations to using Digital tools, and platforms by providing training and support (Companies include Professional Cleaning companies, Pest control Companies, Property managers, among others)

Customer Service
Employee Onboarding
Product Documentation
Customer Engagement
Sales Operations
Training
Customer Retention
Training & Development
Employee Training
Customer Service Training
$10 hourly
- 4.6/5
- (10 jobs)
Offering my services as a virtual assistant / admin support. I am experienced working in office environments in roles such as admin / reception / customer service / etc. I can manage my time and project deadlines proficiently. Please feel free to contact me for any further information or clarification. Skills - 9 years experience in physical customer service based roles and 2 years experience in virtual customer service positions Proficient in Microsoft Office materials i.e. Excel, word, PowerPoint, etc Trained in using online system for auctioneers i.e Wave bid (America system) Managed multiple social media accounts and assisted with social media brand campaigns Experienced in PA type roles i.e. calendar & email management / scheduling meetings / organizing tasks on Monday.com / Asana/ Trello / etc. Working remotely based in Malaysia.

Customer Service
Asana
Project Management
Phone Support
Transcript
Email Management
Survey
Quality Control
Administrative Support
Proofreading
Canva
Virtual Assistance
Etsy Listing
Time Management
Microsoft Office
$10 hourly
- 5.0/5
- (7 jobs)
💪Success is the product of hard work, determination, persistence and perseverance💪 🔨Chatbot training 🔨 AI training 🔨 Data Entry 🔨 Translation 🔨 Social Media Management 🔨 Adminstration tasks 🔨 Music Royality Verification 🔨 Formatting information into Excel, Sheets, Docs, Words, Powerpoint, PDF, etc. 🔨 Data management, cleaning database, sorting data, scrapping database 🔨 Data annotation ( scanning through receipts, car plates, pictures, video transcript ) 🔨 Product uploading ( Wix, Shopify, Amazon, Ebay, WooCommerce, Shopee, Lazada) 🔨 Customer Service, Live Chat Support, Email Handling ( the heart of all business ) 🔨 Social Media managing, Social Media post creating, (Facebook, Youtube, Instagram,) 🔨 Content creation 🔨 Video Editing - as I have my own Instagram account and I enjoyto edit my own video (Instagram account : Zfamily1226) 🔨 Tutor for small age 🔨 Translation - English to Chinese, English to Cantonese， English to Bahasa Malaysia ⚠️Languages : English, Chinese, Mandarin, Contonese, Hokkian, Bahasa Malaysia I have been working online since I graduated, so I have a lot of experience in online work. I am very interested in online work. Due to the epidemic, online work is more convenient and I enjoy it. I don't like to procrastinate, I have the ability to get things done by the specified time. Serving people is what I do, and helping people makes me happy. Why did I join Upwork? Due to the recent development of the Internet, more and more businesses have come into contact with and gradually switched to the online mode. I also think that online work is the future trend, so after passing the screening, I decided to use this good platform to increase my exposure. Let more people discover my specialty.

Customer Service
Content Creation
English to Chinese Translation
Microsoft Office
Data Annotation
Social Media Management
Data Entry
Health & Fitness
Copywriting
Mathematics
Tutoring
Sports & Fitness
Translation
Video Editing
$15 hourly
- 5.0/5
- (9 jobs)
My professional experience as a filmmaker has been a journey that began with working in a company called Homegrown Productions, where I was involved in the production of local TV shows for Hypp Inspirasi. This opportunity provided me with a foundational understanding of the production and post-production process, as well as an understanding of the dynamics of a production team. I then took a bold step to further my knowledge and skills by relocating to Korea to learn the language and pursue a scholarship in filmmaking. Although I was not successful in obtaining the scholarship, this experience allowed me to gain a deeper understanding of the global film industry and the importance of language fluency in the field. To continue my education and professional development, I pursued a bachelor's degree in filmmaking at Sunway University. The program offered a comprehensive education in various aspects of filmmaking, including film history, theory, production, screenwriting, editing, sound design, and cinematography. Through my studies, I had the opportunity to freelance and collaborate with various companies and individuals, which allowed me to gain practical experience and expand my professional network. During my degree, I also had the opportunity to intern at an internationally renowned company named Revolution Media that specialised in scriptwriting and pre-production of movies and dramas, which gave me a deeper understanding of the pre-production process and scriptwriting techniques. To complement my technical skills, I also worked in a cafe to sharpen my soft skills. This experience gave me the opportunity to develop my communication and customer service skills, as well as my ability to manage time and handle stress effectively. Furthermore, working in a team environment helped me to develop my teamwork skills. In summary, my professional experience as a filmmaker has been a journey that has allowed me to develop a well-rounded set of skills and experiences. My time working in Homegrown Productions, my experience in Korea, my education at Sunway University, my internship at an internationally renowned company and my work in a cafe have all contributed to my professional development as a filmmaker. My willingness to take risks, my determination to succeed despite obstacles, and my commitment to continuously improve my skills and knowledge, are qualities that will serve me well in my career in the film industry.

Customer Service
Content Creation
YouTube
Instagram
TikTok
Subtitles
Storytelling
Video Editing
Film
DaVinci Resolve
Adobe Premiere Pro
Cooking
Television
Scriptwriting
Documentary
$13 hourly
- 5.0/5
- (12 jobs)
As a freelancer based in Cheras, Kuala Lumpur, Malaysia, I am excited about the possibility of contributing to your team and leveraging my skills to support your projects. Person that wonderful to work with an exceptional expertise in sales and marketing. I’m Malaysia Chinese, able to speak Mandarin, Malay, English & Cantonese fluently. I am self-motivated, capable and also a very good team player. I would be an asset to any team. Bringing with me 16 years of comprehensive administrative experience gained in a dynamic multinational company. I am confident that my combined administrative and research skills position me as a valuable asset for any project requiring meticulous research administration. My proficiency in handling administrative tasks, coupled with advanced skills in Excel and Word, positions me as a valuable freelancer for your team. I have developed a strong proficiency in Microsoft Office, particularly Excel and Word, enabling me to navigate complex tasks efficiently even in fast-paced environments. I have successfully completed diverse projects for clients on Upwork, including: • Conducting detailed web and market research on Chinese consumer products and the Malaysian department store market, including store visits and merchant interviews. • Performing inspections at educational centers and for company compliance in Kuala Lumpur. • Representing clients at medical exhibitions, presenting products, and building strong commercial relationships. • Creating custom video content, including educational videos such as pest control selections for retail stores. • Provided customer service and chat support for managing party venues. Details as below. I have attended a medical exhibition on behalf of clients, presenting products, building excellent commercial relationships, creating a contact database, and sourcing valuable market. Jobs I've had, I was an auditor and inspector for once. My job was to find things. Skilled in Identifying and Resolving Issues for Company Representation. As a participant in the Singapore FGD (caregiver) and a virtual assistant, I bring strong organizational and communication skills, paired with empathy and adaptability. In summary, I experienced spans market research, inspections, video production, and public relations, a versatile freelancer available for fixed-price contracts on Upwork. I’m skilled in cross-cultural communication and building client rapport. My expertise in Microsoft Office, research, and project management ensures I deliver high-quality work. I prefer fixed-price contracts and am available for part-time or project-based roles. I would prefer to undertake projects on the Upwork platform as fixed-price contracts. I am available for part-time freelance work or project-based roles to help your organization achieve its marketing and public relations objectives. I look forward to discussing my qualifications further. 您好！我是美娜，姓呂，一名基于吉隆坡的自由职业者。作为一名多才多艺的自由职业者，我常驻吉隆坡，拥有超过16年的行政管理、研究和市场营销经验。我精通普通话、马来语、英语和粤语，擅长跨文化沟通并建立良好的客户关系。我在Microsoft Office、研究和项目管理方面拥有丰富的经验，能够确保提供高质量的工作成果。我更倾向于固定价格合同，现可接受兼职或项目形式的工作。我很高兴能有机会为您的团队贡献我的技能，支持您的项目。作为一名擅长销售与营销的优秀合作伙伴，我具备以下优势： • 语言能力：作为一名马来西亚华人，我能流利地使用普通话、马来语、英语和粤语。 • 丰富经验：拥有16年在跨国公司积累的全面行政经验，使我能够高效处理各种行政任务。 • 专业技能：熟练使用Microsoft Office，特别是Excel和Word，能够在快节奏的环境中高效完成复杂任务。 • 视频录制：具备视频录制经验，通过定期沟通确保清晰了解客户期望，定制化制作超出预期的视频内容。我的服务：市场调查工作（Market Research）公关工作（Public Relations）焦点小组讨论（Caregiver）客户服务与聊天支持（Customer Service & Chat Support) • 行政管理：精通行政任务处理和研究工作，为项目提供周密的研究和管理支持。 • 销售与营销：凭借多年的销售与营销经验，帮助您的组织实现市场推广和公共关系目标。 • 视频制作：根据客户需求创作定制视频内容。我在Upwork平台上成功完成了多项客户项目，包括： • 进行详细的中国消费品和马来西亚百货市场的网络和市场调研，包括实体店访问。 • 在吉隆坡的教育中心及公司合规方面执行检查任务。 • 代表客户参加医疗展会，展示产品并建立稳固的商业关系。 • 制作定制视频内容，例如为零售店制作有关选择害虫控制服务的教育视频。 • 提供客户服务和聊天支持，管理派对场地我曾代表客户参加医疗展会，展示产品，建立良好的商业关系，创建联系人数据库，并获取有价值的市场信息。我曾经担任审计员和检查员，主要职责是发现问题。擅长识别和解决公司代表性问题。我能为您的团队带来高效、可靠的支持，期待有机会进一步讨论我的资历。作为一名自我激励、能力出众且善于团队合作的专业人士，我相信能为您的项目增值。我更倾向于在Upwork平台上以固定价格合同形式承接项目，可以兼职自由职业或项目形式为您的组织服务，实现您的营销和公共关系目标。你好！我係Anna Loo，來自吉隆坡Cheras嘅自由工作者。我可以流利咁用普通話、廣東話、馬來話同英文溝通。我有16年喺跨國公司行政工作嘅經驗，專長係市場推廣、銷售同客戶服務。作為兩個細路媽媽，我完全係喺屋企工作。我有經驗為多間公司提供遙距客戶服務。喺Upwork上，我參與過市場調查、公關活動、照顧者焦點小組討論同客戶支援。我勤力、易合作，準備好幫助你嘅團隊取得成功。 Hai! Saya Anna Loo, freelancer dari Cheras, Kuala Lumpur. Saya fasih berbahasa Mandarin, Cantonese, Melayu, dan Inggeris. Dengan 16 tahun pengalaman dalam pentadbiran di syarikat multinasional, saya mahir dalam pemasaran, jualan, dan khidmat pelanggan. Sebagai ibu kepada dua anak kecil, saya hanya bekerja sepenuhnya dari rumah. Saya berpengalaman memberi sokongan khidmat pelanggan secara jarak jauh untuk beberapa syarikat. Di Upwork, saya ada pengalaman dalam kajian pasaran, perhubungan awam, kumpulan fokus penjaga, dan sokongan pelanggan. Saya seorang yang rajin, mudah bekerjasama, dan bersedia membantu pasukan anda berjaya. Terima kasih kerana mempertimbangkan saya🤗

Customer Service
Virtual Assistance
Data Entry
Office Administration
Image Sourcing
Sourcing
Survey Question
Public Relations
Mystery Shopping
Consumer Research
Online Market Research
Market Research
Video Shoot
Microsoft Excel
System Administration
$20 hourly
- 4.9/5
- (30 jobs)
I graduated with a Bachelor's degree in Information Technology major in Programming and Multimedia with Latin Honor. I experienced being a Partner Support Associate and Subject Matter Expert who worked with Southeast Asia's leading E-commerce platform for more than four years. I worked as an Executive Universal Command Center Monitoring specialist with a Multinational technology company. I have a strong personality, a remarkable attitude, and deliver exceptional results. Trying to shift from the corporate world to freelancing and aiming to be successful in this field. ☺

Customer Service
Content Writing
Customer Support
Technical Support
Online Help
Customer Experience
English Tutoring
Online Market Research
Market Research
Online Research
Data Entry
Computer Skills
$10 hourly
- 4.8/5
- (67 jobs)
I am a dedicated and experienced administrative assistant with a strong focus on data entry services, including web research and product uploads on platforms like Magento, WooCommerce, and BigCommerce. My expertise also covers Kindle Unlimited reviews and a comprehensive range of administrative tasks such as MS Word, Excel, email response handling, data collection, and categorization. I am known for being honest, hardworking, and reliable, consistently aiming for precision and timely delivery to ensure client satisfaction. I excel in working independently with minimal supervision and thrive in collaborative team environments. As an effective communicator, I keep clients informed with regular updates. My Skills Include: • Product Listing on E-commerce Platforms (eBay, Amazon, Magento, WooCommerce, OpenCart, ZenCart, CS Cart, VirtueMart, Shopify, Volusion, etc.) • Title Optimization using Title Builder Software • eBay/Amazon Listing with Variations (Manually) • Order Processing • Customer Service (Order Confirmation Step) • Shipping Information Update / Add Tracking Information • Customer Service (Processing Returns & Refunds) • Comprehensive Web Research • Various Data Entry Tasks • Online Chat Support and Email Communication • Phone Support and Order Processing • Content Creation and Ad Posting • E-commerce Product Upload and Virtual Assistance • TikTok Shop Support • Affiliate Outreach I am confident that my diverse skill set and unwavering dedication will be a valuable asset to your project.

Customer Service
Virtual Assistance
Ecommerce Product Upload
Content Creation
Online Chat Support
Product Listings
Amazon Webstore
Ad Posting
Order Processing
Phone Support
Magento
Email Communication
Data Entry
$20 hourly
- 4.9/5
- (288 jobs)
👑 VERY RESPONSIVE TOP RATED Freelancer 👑 Hello there! I'm Aini, an English to Malay Translator, Data Entry Specialist, and Customer Support Expert. With a passion for helping clients achieve their project goals, I bring over 5 years of experience in customer support to the table. My mission is to streamline your operations, saving you time and energy so you can focus on what matters most: your top projects. 🌟 Client Testimonial: "Nur, we are happy to work with you and say that you are the best freelancer ever!" - Research Usability of Platform (Malaysia) Need an extra hand in managing your projects? Look no further! At 25 years old, I have honed my skills to professionalize tasks assigned to me, ensuring efficiency and productivity in your workflow. I offer top-notch assistance services in various areas, including but not limited to: 🔹 For Translation Tasks, I am proficient in: 🌍 Lokalise 📝 Trados 🌐 Crowdin ✏️ PO Editor 🎬 Subtitle Edit 📑 Memsource 🗂 MemoQ 💨 WordFast 📄 Google Docs 📃 Microsoft Word & Excel 🔹 For Customer Support Services, I utilize: 🎧 Zendesk 💬 respond.io 🗨 Discord 📲 Telegram 👥 Facebook 📱 WhatsApp 📞 Skype 🔹 For Boosting Productivity, I rely on: 📈 Asana 📅 Monday.com 📝 Microsoft To Do ✅ ClickUp ☁️ Google Drive & One Drive 🌐 WordPress Whether you need expert translation services, efficient data entry, or responsive customer support, I'm equipped with the knowledge and the toolkit to ensure success. By choosing me, you're not just hiring a freelancer; you're gaining a partner dedicated to adding value to your projects. Let's connect and take your projects to the next level! Whether it's managing spreadsheets, coordinating through social media and communication platforms, or assisting with your e-commerce needs, I'm equipped with the knowledge and tools to support your endeavors. Let's collaborate to achieve excellence in your projects. Reach out to me, and let's make your project the next success story!

Customer Service
Gambling
Article Writing
Community Engagement
Malay to English Translation
Customer Support
English to Malay Translation
Virtual Assistance
Cryptocurrency
Community Moderation
Instagram
Online Research
Data Entry
Proofreading
$8 hourly
- 4.9/5
- (42 jobs)
♠️ Money can buy time, and mine are yours to buy♠️ My deck of skillsets as a virtual assistant 🃏 - Website data scrapper, searching for PIC leads, emails, website, Linkedin profiles, social media scrapping, list building 🃏 - Product Sourcing! (Malaysia product sourcing, negotiating, purchasing management, shipping scheduling) 🃏 - Formatting information into Excel, Sheets, Docs, Words, Powerpoint, PDF, etc. 🃏 - Data management, cleaning database, sorting data, scrapping database 🃏 - Data annotation ( scanning through receipts, car plates, pictures, video transcript ) 🃏 - Data Labelling ( scanning through receipts, car plates, pictures, video transcript ) 🃏 - Product uploading ( Wix, Shopify, Amazon, Ebay, WooCommerce, Shopee, Lazada) 🃏 - Customer Service, Live Chat Support, Email Handling ( the heart of all business ) 🃏 - Social Media managing, Social Media post creating, (Facebook, Youtube, Instagram,) 🃏 - Content creation 🃏 - Tools - Trello, Whimscal, Notion, Canva, Paperform 🃏 - Chinese - English, English to Chinese translation, transcript videos I have worked on more than 70 projects during my 6 years working with a local AI labeling agency. Being able to work with big companies like Uber, Tesco, Lazada during their earlier days, I am able to handle stress, and large amount of workload and being able to finish within timeframe given with accuracy and speed. I have basic experienced in all sort of fields and pick up really quickly. I promise to finish on time with accurate and reliable information, and also willing to work at a low rating due to being new in Upwork Although young (23years old) I am an experience trained virtual assistant, I started working as a virtual assistant since I was 17. After gaining all this experience I started my own online business in my country selling figurines. I gain a little success and now my company is running by its own, with dozens of new enquiries everyday and decent amount of sales. Being able to succeed starting my own startup using the 5 years of skills I have learned I believe I am able to help you grow your company as well. why I join Upwork? I would like to expose myself to more experience throughout the world to gain more knowledge, to learn more.

Customer Service
Trello
Data Management
Product Sourcing
Social Media Content Creation
Notion
English to Chinese Translation
Microsoft Office
Data Annotation
Data Entry
Lead Generation
Social Media Management
$12 hourly
- 0.0/5
- (2 jobs)
🌟Your Operations Wizard to turbocharge your business processes 🌟 Experience: 3+ years optimizing operations for growth and efficiency Superpowers: Streamlining workflows, enhancing efficiency, and driving strategic change Past Successes: Led initiatives at leading companies, onboarded major merchants, and boosted productivity, Skilled in creative problem-solving and innovative thinking Why Choose Me?: I'm not just about getting the job done; I'm dedicated to exceeding expectations and propelling your business forward! Programs used: Zapier, Make.com, GSheets, SalesForce, Metabase, AppsScript, Shopify Integrations ✨ Ready to collaborate and make magic happen? Drop me a message, and let's discuss how I can add value to your projects! ✨

Customer Service
Project Planning
Content Creation
Data Analytics & Visualization Software
Translation
Word Processing
Process Improvement
Process Flow Diagram
Video Editing
Make.com
Zapier
Google Apps Script
Google Sheets
System Automation
Automation
$6 hourly
- 4.2/5
- (41 jobs)
I have been working since the old oDesk and Elance since January 2014 before turning full time on July 2014 until now where I am a full time freelancer. I am also a FIDE certified chess trainer and a part time computer maintenance personnel.

Customer Service
Microsoft Word
Data Mining
Data Entry
English to Malay Translation
Microsoft Excel
Email Communication
$16 hourly
- 5.0/5
- (6 jobs)
A life-long writer, EN/AR translator, and an experienced social media marketer. If you are looking for: Translation, Subtitling, flawless & SEO-optimized writing, proofreading, and Social media marketing. Do not hesitate to contact me!

Customer Service
SEO Writing
Blog Writing
On-Page SEO
Arabic to English Translation
Digital Marketing
Writing
Malay to English Translation
Search Engine Optimization
English to Arabic Translation
Content Writing
Social Media Marketing
Instagram
Copywriting
$60 hourly
- 5.0/5
- (4 jobs)
About Me Creative, sharp-minded person with leadership & coaching skills. Strong time-management skills and work ethic. Revenue- and results-driven . Currently have an ongoing project training AI(Simplified Chinese). I am language interpreter with 3+ years of experience in calls for medical, tech support, customer service, counselling, 911 emergency, etc. I also have experience in coaching swimming for 13 years, I am also running a swimming academy in Johor Bahru. Other than previously mentioned experience, I do love shooting video and photos too. I also have a youtube channel too, you can view my work on youtube by searching "junkeebs".

Customer Service
Coaching
Tech & IT
Computer Engineering
Computer Science
Digital Electronics
Smartphone
Technical Support
Information Technology
Calculation
Videography
Computer
Photography
Language Interpretation
Live Interpretation
$12 hourly
- 5.0/5
- (6 jobs)
I have six years working experiences in customer services and fluent in several languages. Previously I worked with a Forbes five star hotel in Macau, a nationwide broadcasting company in Malaysia and also a worldwide renowned financial company. My core responsibility was guest services support but also experiences in translating documents and subtitling videos in Youtube. Some of my key strengths include: Fluent in English, Chinese and Malay Achieved level 5 in Test of Proficiency in Korean 6 years experience in customer service and hospitality Excellent in multi-task and a quick learner

Customer Service
Translation
Content Writing
Language Interpretation
Proofreading
Data Entry
English
Chinese
Korean
Malay
$12 hourly
- 5.0/5
- (4 jobs)
"Jornalyn Hanni is efficient, smart and detailed oriented. She not only performed her tasks, but performed them well. Quality work is what she produced every time."- Mr. Sam, Malaysia. My goal is to free yourself from mundane tasks. Hello! Thank you for taking time to read my profile. My name is Jornalyn Hanni Intienza, I am a Virtual Administrative Assistant from the Philippines. ⦿ 5 Years Virtual Assistant experience I work closely with the owner and operations manager as admin and tech support. Here are the tasks I handle. ‣ Updating daily and weekly report ‣ Email correspondence ‣ Bookings set up ‣ Research ‣ Setting up order form or cart links ‣ Scheduling email broadcasts ‣ Uploading files to cloud ‣ Editing opt-in and sales pages ‣ Updating membership sites ‣ Basic video editing ‣ Procurement ‣ Social media set up, engagement and posting ‣ E-commerce set up (Shopee) ⦿ Strenghts ‣ Flexibile ‣ Trustworthy ‣ Dedicated ‣ Problem Solver ⦿ 10 Years Office-Based Experience I have worked in different business sectors - Education, Hospital and Engineering. My previous role includes:- ‣ Data Entry ‣ Invoicing / Purchasing ‣ Email correspondence ‣ Research ‣ Appointment booking ‣ Logistics ‣ Report generation ‣ Cold calling ‣ Accounting role (accounts receivables) ‣ Front desk role I am well versed in Microsoft programs, Google apps, Infusionsoft, Simplero, Social Media. I have knowledge in WordPress editing, Groove Funnels, Kajabi and Systeme.

Customer Service
Administrative Support
Brochure
Social Media Website
Virtual Assistance
Social Media Account Setup
Technical Project Management
Online Research
Email Communication
Data Entry
Online Chat Support
Email Support
$5 hourly
- 5.0/5
- (6 jobs)
✔ Always Providing Satisfaction And Quality Work For Clients. With 10 years of diverse experience in Project Management, Content Writing, Email Marketing, Data Entry, Management, and Customer Support, I am dedicated to delivering high-quality, results-driven solutions. I specialize in managing projects from inception to completion, creating engaging content that resonates with audiences, optimizing email marketing campaigns, and providing efficient administrative support. My goal is to help businesses streamline operations, enhance customer experiences, and achieve their objectives with precision and professionalism." Certified: Project Management Risk Management Revenue Management

Customer Service
Sales
Writing
Communication Etiquette
Cold Calling
Digital Marketing
Translation
Voice-Over
Email Marketing
Data Entry
Email Support
Typing
$8 hourly
- 5.0/5
- (2 jobs)
Hi, 👋 My name is Fatihah, but you can call me Teha. I'm from Sarawak, the land of Borneo, which is the Eastern part of Malaysia. I'm an undergrad student of Marketing at Universiti Malaysia Sarawak. A brief tale of my experience: I took the first step of my freelance journey earlier in 2019 as a part-time Virtual Assistant on Fiverr but I had the breakthrough of my freelance journey as a Virtual Assistant during this lockdown and quarantine period of this global pandemic. For almost a year now, I have successfully handled a couple of satisfying short-term and long-term clients as a Virtual Assistant on Fiverr and also outside of the platform which helps me to grow my confidence to step further in my freelance career. I believe I'm a self-motivated, passionate, and hard-working individual, with my skills and "can do, will do" attitude I can offer you to help you with your tasks which would add value to your business. Besides sitting in front of a laptop working virtually I also have had quite a few years of working experience in some real-life jobs. I worked as a contractual admin assistant for the Ministry of Education Malaysia for seven months and also worked as a substitute teacher at a local school for three months. Amongst all of my previous jobs the one that I have enjoyed the most and had a great experience with a demonstrated history of working, was being a Barista and dealing with a lot of happy customers for more than four years in the field of F&B industry. My thoughts about Freelancing: About freelancing the most thing that I started to like is the flexibility and ability to work from my comfort zone. And I believe that being able to work from comfort and also having working flexibility enhanced productivity and increases performance and also brings quality results. In the future, even after my graduation, I would still be wanting to work from home. What skills I can offer you to bring value to your business: - Generate Business Leads - Admin Work - Administrative Support - Email Handling - Email Management - Social Media Management - CRM Management - Internet Research Professional or Personal needs - Product Research - Live Chat Support - Customer Service non-vocal - Customer Support non-vocal - Virtual Assistant - Order Fulfillment - Order Processing - Bookkeeping - Calendar Management AND - Simple Web Development - Simple WordPress Development - Data Entry and Typing Work - CRM Data Entry - Data Mining - Data Scraping - Copy Paste Work - Data Conversion PDF to Word, PowerPoint, Excel JPEG to PNG, BMP, GIF PNG, BMP. GIF to PNG Merge PDF Split PDF - Business Copywriting **Please discuss the task and pricing before we proceed Social Media Content Website Content Product Description Email Marketing Content - Office tools i.e. MS Office, Doc or Google Office Spreadsheet handling - And always eager to learn new tasks. Please, do contact me and let me know your preference and we can discuss it further. I'm open to both long-term and short-term contracts. FAVOURITE QUOTE: "SKY IS THE LIMIT but WORLD IS YOUR OYSTER!"

Customer Service
Data Scraping
Data Entry
Administrative Support
Social Media Management
Online Chat Support
Data Mining
Email Communication
$10 hourly
- 5.0/5
- (10 jobs)
Hi there! I'm a versatile professional with a wide range of skills and experience. I am currently a full-time translator/ event crew - translating for English to Chinese language and vice-versa. Additionally, I'm a Contemporary Music (Audio Technology) bachelor's graduate. Which I've obtained skills i music production, composition, arrangement etc. I'm also a part-time music teacher with more than 5 years of experience teaching both children and adults. As a production-stage manager, I've worked on multiple theatre productions. I'm skilled in managing teams, coordinating schedules, and ensuring that everything runs smoothly. Finally, as an administrative assistant, I have experience handling a wide range of tasks, from answering phones and responding to emails to scheduling appointments and managing databases. I'm organized, detail-oriented, and able to handle multiple tasks simultaneously.

Customer Service
Music Theory
Music & Sound Design
Chinese to English Translation
English to Chinese Translation
Audio Editing
Music
Administrative Support
Data Entry
Chinese
Proofreading
Translation
$30 hourly
- 4.9/5
- (64 jobs)
Kelvin Yeo Zhi Ming is a dedicated quality assurance and project management professional with a Master’s in Chemical Engineering from the University of Nottingham. His experience across China, Malaysia, and New Zealand has equipped him with specialized skills in quality control, regulatory compliance, program coordination, and localization for global organizations, including Microsoft and Apple. In his recent position as QA/QC & Export Specialist at Unipharm Healthy Manufacturing Co., Ltd. in New Zealand, Kelvin played a key role in ensuring rigorous compliance with international standards, including RMP, Dairy RMP, OMAR, and HACCP. He managed export processes with precision, overseeing Electronic Declarations (ED), Health Certifications, Certificates of Origin (COO), and Certificates of Analysis (COA). His contributions in audit support and quality documentation were instrumental in meeting regulatory and quality expectations. As Program Coordinator and Team Lead in Microsoft’s Worldwide Learning division, Kelvin was instrumental in overseeing quality metrics and project timelines, working closely with Training Program Managers (TPMs) and Training Program Coordinators (TPCs). He contributed to performance data analysis, Power BI reporting, and the improvement of documentation standards, streamlining workflows to support client satisfaction and operational efficiency. In his role at Apple, Kelvin brought a keen eye for detail to the localization of content for the Malaysian market. His responsibilities included managing content quality for App Store, Apple Music, Apple TV, and Apple Arcade, ensuring linguistic accuracy and cultural relevance. He conducted QA testing, provided copyediting support, and maintained consistent terminology across Apple platforms, aligning with the brand’s high standards. Kelvin also played an active role in training new reviewers and coordinating efforts with global teams. Earlier, as a Customer Quality Engineer at Guangdong Ellington Electronics Technology, Kelvin provided essential quality assurance support as the primary customer contact. He led root-cause analysis using 8D and 5-Why methodologies to resolve product issues and maintain high-quality standards, contributing to the firm’s reputation for quality management. His involvement in cross-functional projects further honed his project management skills. Language Proficiency and Technical Skills • Languages: Native in Malay; fluent in English, Mandarin Chinese, and Cantonese; intermediate proficiency in Indonesian. Kelvin’s multilingual abilities enable him to communicate effectively with diverse teams and clients. • Technical Skills: Proficient in Microsoft Office, CAT tools, Power BI, Dynamics 365, and Apple’s productivity software (Numbers, Pages, Keynote). Kelvin’s career reflects a commitment to upholding quality and managing projects effectively, leveraging his multilingual capabilities to support international collaborations and client relations.

Customer Service
Bhasa
Mandarin Dialect
Software Localization
Mobile App Localization
Website Localization
Customer Support Plugin
Malay to English Translation
English to Malay Translation
Content Localization
Transcreation
Website Translation
Malay
Translation
$12 hourly
- 5.0/5
- (16 jobs)
🖐️Hi. My name is Chan. 😃 👀 Let's have a short brief on myself. I am a full-time Project Engineer and a part-time Upwork freelancer. FYI, my company is in steel manufacturing field and also involves in valves trading. My strengths: ☑️ Good time management skills, who will work well with the deadlines. ☑️ Willingness to learn & hardworking, guarantee will put 100% into quality work. ☑️ Patient & work well for repetitive job. ☑️ Fillings and documentation. My skills: ☑️ Data entry (MS word, MS Excel) ☑️ Web research (Extract useful information) ☑️ Filing & documentation (MS word, MS Excel) ☑️ Experience in liaising and dealing (Email, Calling) ☑️ Basic translation among languages (Chinese, either Simplified/Traditional, English and Malay) ☑️ Basic skills in design (SolidWorks, AutoCAD, Photoshop) Experiences in: ☑️Sourcing & Procurement ☑️Logistics Arrangement (Local & International) ☑️Liaising with vendors and customers on goods quality, lead time and price ✉️ Please don’t hesitate and feel free to contact me/invite me for the job if you are interested to hire me. 🙏 Thanks for reading my profile and stay safe. 😃 Best regards, Chan

Customer Service
Lead Generation
File Documentation
SolidWorks
Autodesk AutoCAD
Data Mining
Online Research
Data Entry
Chinese
Email Communication
Microsoft Excel
Microsoft Word
$10 hourly
- 5.0/5
- (63 jobs)
Hello, I'm a marketing executive who is proficient in Adobe Photoshop and Illustrator with stable drawing and design skills. My daily tasks include creating social media posts and images, reply customer messages, designing company product package stickers, updating company website information and etc. In addition, I'm also been a part-time Tele surveyor and virtual assistant before, my job includes collect questionnaires, reply customer emails, arranging shopify orders, replenishing Amazon inventories etc. Furthermore, I am a dedicated and hard-working person who believes in honesty and good working relation. Besides, I am multilingual which involved Mandarin, Cantonese, and English. I'm also proficient in Microsoft Word, Excel and PowerPoint. ✔️I am eager to work with you, to provide reliable, consistent and high-level services to all of you. Please contact me. Thank you.

Customer Service
Design Writing
Online Chat Support
Digital Marketing
Drawing
Microsoft Word
Social Media Marketing
Adobe Illustrator
Line Drawing
Adobe Photoshop
Translation
$20 hourly
- 5.0/5
- (2 jobs)
I am an enthusiastic, customer focused individual who is able to meet the high standards of service demanded by the employer.

Customer Service
Email Support
Product Knowledge
Chinese
Social Media Plugin
Simplified Chinese
Social Media Content
Customer Support
Communication Etiquette
Mandarin Dialect
Data Entry
Microsoft Word
Microsoft Office
$12 hourly
- 5.0/5
- (7 jobs)
Hello and welcome to my Upwork profile! Are you in need of accurate and professional English to Malay (and vice versa) translation services? Look no further! With a passion for language and a keen eye for detail, I am here to help you bridge the gap between these two diverse languages. As a skilled translator, I specialize in providing high-quality translations that capture the essence and nuances of both English and Malay languages. Whether you need documents, articles, websites, or any other content translated, I am committed to delivering accurate and culturally appropriate translations that meet your needs. With 7 years of experience in the translation industry, I have worked with clients from various backgrounds and industries and gaining valuable insights. My goal is to ensure that your message is conveyed effectively in the target language while maintaining the integrity of the original content. Rest assured, your projects will be handled with professionalism, confidentiality, and attention to detail. I am dedicated to providing exceptional service and building long-term relationships with my clients. Let's work together to overcome language barriers and achieve your goals. Feel free to reach out to discuss your project requirements or request a quote. I am ready to assist you! Thank you for considering my services. I look forward to the opportunity to collaborate with you.

Customer Service
Skin Care
Malay to English Translation
Chinese to Malay Translation
Malay to Chinese Translation
Chinese to English Translation
English to Malay Translation
Customer Support
English to Chinese Translation
Data Entry
Malay
Translation
$12 hourly
- 5.0/5
- (7 jobs)
Hi, I'm Eunice! A Voice-over with 4 Languages, Chinese Translator and Proofreader. 4 multiple language skills (Chinese, English, Cantonese, Malay), native in Mandarin - Service provide - ✓ Voice Over *4 language* ✓ Translation English - Chinese Simplified & Traditional ✓ Proofreading Current serving under Hong Kong market in F&B customer service line provide specialized advisory service. Working experience with more than 4 years in travel industry, expert in handling outbound sales and tour leading.

Customer Service
Mandarin Dialect
Simplified Chinese
English to Chinese Translation
Voice Recording
English to Mandarin Chinese Translation
Microsoft Word
Voice-Over
Outbound Sales
Presentations
Proofreading
$8 hourly
- 5.0/5
- (3 jobs)
A dedicated learner looking for opportunities to further enhance competencies, skills and to gain experiences. Able to work on own initiative and as a part of a team, as well as, adaptive to new environments and situations.

Customer Service
Social Media Engagement
Active Listening
Psychology
PPTX
Filing
Word Processing
Microsoft Office
Data Entry
Microsoft Excel
$10 hourly
- 5.0/5
- (1 job)
An experienced Sales Associate who has been working in Singapore for 7 years. Experiencing in making sales of high-costs items, product marketing and providing high quality of after-sale service.

Customer Service
Outbound Sales
Sales Presentation
Sales
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