Hire the Best Customer Service Representatives
in Malaysia

Hi there! :) I have 5+ years of experience in call centers, providing top-notch customer service and building strong relationships along with great handling skills. I consider myself very good when it comes to multitasking and navigating multiple software tools, keeping things smooth and efficient. My tech-savvy skills help me support clients with any system they use. I'm always keen on learning and improving and I'm always willing to improve by telling myself I still got more to learn, that's how I motivate myself to get the best out of me whenever I do anything. I'm looking forward to meet with you soon to discuss how I can be helpful for the company!

I enhance your business by taking care of your clients throughout their entire journey, from onboarding, to relationship-building, to ongoing support and retention. My strength lies in my genuine passion for making your clients feel safe, supported, and understood, while ensuring your operations run smoothly behind the scenes. **What I Do (and have successfully done for 16 years as both an Independent Contractor and a Multi-National Employee)** I specialize in Full-Cycle Client & Account Management, combining client-facing communication with reliable backend operational support. I bring additional expertise in Project Management, Administrative and Customer Support, Web Research, Lead Verification, Quality Assurance, Recruitment, and Team Management across billing, technical, outbound, email, ticket, and chat channels. My Work Philosophy: I believe in human work, not robotic execution. I’m not here to rush through tasks mechanically. I’m here to understand your customers, strengthen your relationships, and support your business with empathy, intelligence, and intention. If you’re looking for someone who can manage client relationships end-to-end, with steadiness, warmth, reliability, and corporate-level maturity then I’d love to support your team and help your clients feel truly taken care of. Let’s build something respectful, stable, and long-term.

Hi, I’m Joanne Mun — a reliable and adaptable Virtual Assistant with 3+ years in customer service, 4 years as a derivatives trader, and experience as a startup COO. I offer support in: Customer support (email, chat, tickets) Admin & calendar management Bookkeeping & basic accounting Financial data analysis & reporting WordPress setup & updates Basic graphic design & social media management I understand how businesses run and what clients need — clear communication, fast turnaround, and consistent results. Let’s work together to simplify your workflow and free up your time.

I am interested in working with teams that promote learning while exploring new solutions via the newest tools, platforms and trends. I love understanding the best way to completely automate tasks with the help of technology and knowledge. I am interested in learning more on personal growth and business development. I strive to work efficiently, make the most of my time and sprinkle joy everywhere I am. I believe that providing value helps me live a full life, I see challenges as a way to design better solutions and I am open to be better every chance I get. I am excited to work with teams that solve bigger problems that can be beneficial to more people. SUMMARY OF QUALIFICATIONS ●Over 5 years of experience working directly with Founders and Owners of Companies (AI Company, eLearning, Personal growth, Start ups, Tech companies, Property Management) ●4 years working with Developers in testing Online Platforms, Mobile Applications and Saas ●More than a decade of of solid experience in Customer Experience, Customer Success and Accounts Management B2B and B2C, expertise in Managing Knowledge Base, Process improvement and Retention ●More than 5 years of experience handling Social Media Management and, Support for Webinars, and Online Meetings ●Extensive knowledge in CMS, SaaS for personal and professional use (Atlassian, Mobile Apps Slack, Intercom, Confluence, Google, MS Office, Canva, JIRA, Monday, Zendesk among others) ●4 years of combined solid technical support experience, financial accounts and Chargeback and Dispute management ●2.5 years of Onboarding and Process Trainer in a cross cultural support team including Learning and Development Curriculum design ●2 years Management and Training Experience (including reporting and providing solutions for Finance and Tech Departments, Quality and Risk Management, and system integration) ●1.5 year solid experience on Coaching, Training management, Customer Journey Mapping, (9 departments,) Group session and E-Learning based materials ●4 years in Leadership role for a Digital Marketing/E-learning company, and Start up Company ●Manager for Knowledge Base (Confluence/JIRA), Reviews and Complaints and handles Escalations for VIP clients ●Business Development Expert helping Service Related companies, in transitioning operations from manual operations to using Digital tools, and platforms by providing training and support (Companies include Professional Cleaning companies, Pest control Companies, Property managers, among others)

Customer Service Representative (French Speaker) | October 2025 – Present ● Provide high-quality customer support in French and English across multiple digital channels, including email, WhatsApp, and live website chat. ● Manage and resolve complex customer inquiries efficiently using Genesys and Gold CRM software. ● Maintain professional service standards and ensure seamless communication to drive customer satisfaction

I'm an experienced Customer Service Representative, ESL tutor with 4 years of experience. I am computer literate, flexible, and capable of multitasking. Additionally, I am proficient in English.