Hire the Best Customer Support Freelancers
in Malaysia

Struggling to keep up with daily store management while trying to grow your business? I help e-commerce owners increase sales and reduce operational headaches by handling everything from product uploads to customer support, so they can focus on what matters most. Over the last decade, I’ve worked with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. Some of the recent businesses I have worked with are rawcreation.com, enchantihome.com, and bedquarter.ae. Furthermore, I have my own e-commerce store for my Cricket Equipment business named "A3 Sports" based in Malaysia. We are supplying high-quality cricket equipment throughout Malaysia and working to expand the business in all the Southeast Asian countries. Currently, we are generating yearly revenue over USD 125K solely from the Malaysian market and projecting to surpass USD 650K by the end of 2026, including the overseas market. I know how overwhelming it can be to juggle product listings, customer inquiries, order processing, and inventory management while trying to scale your business. That's why I specialize in becoming your reliable right hand. My approach is simple: I learn your business inside and out, then handle the day-to-day operations with the same care you would. Whether it's optimizing product titles for better visibility, managing customer support to maintain 5-star ratings, or ensuring orders flow smoothly from purchase to delivery, I've got you covered. I've helped e-commerce stores streamline their operations across platforms like Shopify, WooCommerce, Amazon, and eBay. From processing hundreds of orders weekly to managing customer inquiries that turn complaints into repeat customers, I handle it all with precision and speed. Clients say I'm incredibly reliable, proactive with updates, and always deliver ahead of deadlines. I believe in making your business run smoother, not adding more complexity to your day. I have over a decade of experience of working with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. If you're ready to have someone you can trust completely with your store operations, without missing deadlines or dropping the ball on customer service, let's chat. I'd love to learn more about your business and show you how I can help it thrive.

I am a reliable and fast-responding customer support assistant with strong communication skills. I can handle live chat, email support, and customer inquiries professionally. I focus on solving problems quickly and making sure customers are satisfied. I am always available, organized, and ready to learn.

I specialize in English to Malay web localization (Malaysia) with LQA/QA review—natural Malay tone, UI-friendly phrasing, and consistent terminology across pages. Ideal for ongoing website/app updates and long-term localization workflows. What I do (English to Malay Localization): • Website/app localization and content updates • Translation + review (LQA), proofreading, and consistency checks • Glossary/terminology management (keep terms consistent across pages) • Style guide adherence and tone alignment (formal, friendly, brand voice) • Web/UI-friendly phrasing (clear, natural, not “literal translation”) • QA notes for improvements (awkward phrasing, missing context, UI limits) Industries I’m comfortable with: • Sports & lifestyle (including golf/sports content) • Education and training content • Business, general web content, community programs How I work (fast & reliable): I confirm tone + target audience + glossary (if any) I translate and review for natural Malaysian Malay I run consistency checks (terms, numbers, UI text length) You receive clean final copy + optional QA notes Also available (optional): Program documentation and reporting (EN/BM) for clients who need proposals, SOPs, or progress reports alongside localization. Send your text/link, word count, and deadline. I’ll reply with a fixed quote or a monthly retainer plan for ongoing updates.

👑 VERY RESPONSIVE TOP RATED Freelancer 👑 Hello there! I'm Aini, an English to Malay Translator, Data Entry Specialist, and Customer Support Expert. With a passion for helping clients achieve their project goals, I bring over 5 years of experience in customer support to the table. My mission is to streamline your operations, saving you time and energy so you can focus on what matters most: your top projects. 🌟 Client Testimonial: "Nur, we are happy to work with you and say that you are the best freelancer ever!" - Research Usability of Platform (Malaysia) Need an extra hand in managing your projects? Look no further! At 25 years old, I have honed my skills to professionalize tasks assigned to me, ensuring efficiency and productivity in your workflow. I offer top-notch assistance services in various areas, including but not limited to: 🔹 For Translation Tasks, I am proficient in: 🌍 Lokalise 📝 Trados 🌐 Crowdin ✏️ PO Editor 🎬 Subtitle Edit 📑 Memsource 🗂 MemoQ 💨 WordFast 📄 Google Docs 📃 Microsoft Word & Excel 🔹 For Customer Support Services, I utilize: 🎧 Zendesk 💬 respond.io 🗨 Discord 📲 Telegram 👥 Facebook 📱 WhatsApp 📞 Skype 🔹 For Boosting Productivity, I rely on: 📈 Asana 📅 Monday.com 📝 Microsoft To Do ✅ ClickUp ☁️ Google Drive & One Drive 🌐 WordPress Whether you need expert translation services, efficient data entry, or responsive customer support, I'm equipped with the knowledge and the toolkit to ensure success. By choosing me, you're not just hiring a freelancer; you're gaining a partner dedicated to adding value to your projects. Let's connect and take your projects to the next level! Whether it's managing spreadsheets, coordinating through social media and communication platforms, or assisting with your e-commerce needs, I'm equipped with the knowledge and tools to support your endeavors. Let's collaborate to achieve excellence in your projects. Reach out to me, and let's make your project the next success story!

Update September 2025, I am currently active here, please do HMU if you need my service. Greetings! Do you need help from a native Malay speaker? You are on the right profile. Hi, I am Amira, a native Malay speaker, based in Shah Alam, Selangor. I can cover OFFLINE jobs in Selangor and Kuala Lumpur. My service: 1) Survey task - I can do any kind of survey job in Selangor and Kuala Lumpur. 2) Administration work- related to data entry, virtual assistant, Microsoft Office, Websearch, customer service, customer support, email handling, social media management, eCommerce. 3) Malaysia market research 4) Survey in Malaysia - supermarket survey, product survey 5) Translation English-Malay only. 6) Proofreading (Malay only). 7) Personal Assistant/Event Crew for event in Selangor/KL. 8) Audio Transcribe [Malay and English] 9) Writing any articles in Malay 10) Writing minutes meeting in English and Malay 11) Call client at Malaysia - with clear instructions only. I am highly reliable and on time. I only apply for a job that I am certain I can complete it. If you are interested in any services that I offer, feel free to reach me via message. I am available on short-term and long-term basis. Looking forward to working with you. Sincerely, Amirayusof

👑 VERY RESPONSIVE Freelancer 👑 "Norfatin, we are happy to work with you and say that you are the best freelancer ever! " - Research Usability of Platform (Malaysia) Need an extra hand in managing your project? I'm 27 years old with 5+ customer support experience. I professionalize on tasks assigned to help reduce your time and energy, thus enabling you to prioritize your TOP PROJECTS. I provide top-notch assistance services, including: - Typing documents - Virtual Assistant - Malay article writing -Website Designing - Online research & Data entry - English - Malay translation and vice versa - Publishing book in KDP AMAZON - Creating cover book. - Other time-consuming tasks. - Email Handling - Customer Support - Discord Moderator - Transcription - Calendar Management - Social Media Management - Internet Research - Data Entry/Encoding - Data Collection - Lead Generation - and other admin-related tasks I will help you become more efficient in your work by not having to worry about the admin side of your business so you can focus more on working closely with your own clients and on things that require your urgent attention. Tools: ⭐️Google Spreadsheet ⭐️Microsoft Excel ⭐️Google Drive ⭐️OneDrive ⭐️Discord ⭐️WhatsApp ⭐️Instagram ⭐️Canva ⭐️Skype ⭐️Telegram ⭐️Shopee ⭐️Microsoft To Do ⭐️Spendee ⭐️Capcut ⭐️Gmail ⭐️Google Calendar ⭐️Google Meet ⭐️Zoom ⭐️Adobe Fill&Sign ⭐️Follower Assistant If this sounds exactly like what you need help with, please do not hesitate to reach out and let’s discuss further!