Hire the Best Customer Support Freelancers
in Malaysia

Profile: Highly motivated engineer responsible for driving resolution of circuit issues limiting the performance, power or yield. I'm always 100% dedicated to going above and beyond when it comes to fulfilling my responsibilities.

I am a fresh graduate with JLPT N2 certification and strong proficiency in both Japanese and English. I am highly motivated to start my career in customer support and translation, where I can apply my language skills to help customers effectively. Although I do not have formal working experience yet, I am a fast learner, responsible, and able to communicate clearly and professionally. I am confident in handling customer inquiries, providing accurate information, and maintaining a positive customer experience. I am also comfortable with chat and email support, and I am willing to learn new systems and tools quickly. I am committed to delivering high-quality work and continuously improving my skills. I am looking forward to working with clients and contributing my best to every task given.

👑 VERY RESPONSIVE TOP RATED Freelancer 👑 Hello there! I'm Aini, an English to Malay Translator, Data Entry Specialist, and Customer Support Expert. With a passion for helping clients achieve their project goals, I bring over 5 years of experience in customer support to the table. My mission is to streamline your operations, saving you time and energy so you can focus on what matters most: your top projects. 🌟 Client Testimonial: "Nur, we are happy to work with you and say that you are the best freelancer ever!" - Research Usability of Platform (Malaysia) Need an extra hand in managing your projects? Look no further! At 25 years old, I have honed my skills to professionalize tasks assigned to me, ensuring efficiency and productivity in your workflow. I offer top-notch assistance services in various areas, including but not limited to: 🔹 For Translation Tasks, I am proficient in: 🌍 Lokalise 📝 Trados 🌐 Crowdin ✏️ PO Editor 🎬 Subtitle Edit 📑 Memsource 🗂 MemoQ 💨 WordFast 📄 Google Docs 📃 Microsoft Word & Excel 🔹 For Customer Support Services, I utilize: 🎧 Zendesk 💬 respond.io 🗨 Discord 📲 Telegram 👥 Facebook 📱 WhatsApp 📞 Skype 🔹 For Boosting Productivity, I rely on: 📈 Asana 📅 Monday.com 📝 Microsoft To Do ✅ ClickUp ☁️ Google Drive & One Drive 🌐 WordPress Whether you need expert translation services, efficient data entry, or responsive customer support, I'm equipped with the knowledge and the toolkit to ensure success. By choosing me, you're not just hiring a freelancer; you're gaining a partner dedicated to adding value to your projects. Let's connect and take your projects to the next level! Whether it's managing spreadsheets, coordinating through social media and communication platforms, or assisting with your e-commerce needs, I'm equipped with the knowledge and tools to support your endeavors. Let's collaborate to achieve excellence in your projects. Reach out to me, and let's make your project the next success story!

With 100% Job Success Score and a proven track record of delivering 50+ production-grade systems over the past 3 years, I specialize in AI integration, intelligent automation, and end-to-end system architecture for startups, scaleups, enterprises, and agencies worldwide. I'm an AI Engineer and Automation Expert who helps companies transform manual, fragmented workflows into scalable AI-powered systems that reduce operational overhead by 20-40 hours weekly and reallocate that time into revenue-generating activities. Companies hire me when they know AI could transform their operations but don't know how to actually integrate it or when their current workflows are so manual that scaling means burning out the team. 📌What You Get I design and build production-ready AI and automation systems that sit at the core of business operations including end-to-end full-stack systems, no-code applications, and AI voice agents for both inbound and outbound operations: 🎯 AI Integrations: OpenAI, Claude, custom APIs embedded into your workflows 🎯 Agentic Systems: Multi-step, decision-driven automation that operates independently 🎯 AI Chatbots: Internal tools or customer-facing assistants 🎯 AI Voice Agents: Inbound and outbound voice systems for customer support, sales, and operations 🎯 Workflow Automation: n8n, Make, Zapier orchestration 🎯 Airtable & Supabase Systems: Scalable databases with intelligent logic and orchestration 🎯 No-Code Development: Softr and Airtable to build trusted, robust client portals and internal tools 🎯 End-to-End Full-Stack Systems: Complete, production-ready applications from database to interface 🎯 Internal Dashboards & Tools: Real-time operational visibility 🎯 AI MVPs & Prototypes: Validate direction before full-scale builds 🎯 AI Audits & Consulting: System reviews and strategic recommendations 🎯 Ongoing Optimization: Maintenance, improvements, and scaling support My focus remains constant: Reduce manual effort, increase throughput, and give teams back the hours they need to focus on what drives revenue. I've delivered production-grade AI and automation systems across Real Estate, Healthcare, SaaS, and Marketing, including: ✓ AI lead scoring systems that identify high-value prospects automatically ✓ ICP-based lead mining engines that find ideal customers at scale ✓ AI content generation pipelines for healthcare organizations (compliance-ready) ✓ Internal operations management systems eliminating 20+ weekly admin hours ✓ AI-powered onboarding systems for investment platforms ✓ Client portals and no-code applications built with Softr and Airtable ✓ Invoice reconciliation, vendor management, and customer support automation for agencies ✓ Smart AI lead generation systems that scale volume without adding headcount Every system is built for production, documented, reliable, and designed to grow with your business. 📌Why Clients Choose to Work With Me Thorough Documentation: Everything delivered includes clear documentation Early prototyping: Validate direction and visualize the system before full build Phased approach: Strategic milestones with continuous feedback loops Honest assessments: I push back on approaches that won't scale or deliver ROI You're not hiring someone to execute tasks you're getting a technical partner who thinks in systems, outcomes, and long-term value. 📌Track Record ✅ Top-Rated freelancer with 100% Job Success Score ✅ 3+ years of professional freelancing on Upwork ✅ 50+ systems successfully delivered and running in production ✅ Multiple long-term clients who continued working with me after the first engagement I also serve as Lead Tech at Lunivate (Leading AI Company), CTO at Mindlink Tech (managing engineering teams), and AI developer & contributor at MIOSA (Machine Intelligence Operating System Architecture). 📌Let's Build Your System If you're ready to transform manual workflows into intelligent, scalable operations, I'd love to explore what's possible for your business. 📩 Message me with a brief overview of your current workflow challenges. I'll outline specific ways AI and automation can solve them and what a system would look like for your use case.

Your Shopify store is growing — but the backend isn't keeping up. Orders are slipping, support is overwhelmed, disputes are eating into margins, and you need someone to take full ownership of operations so you can focus on scaling. That's exactly what I do. I'm Farooq — an e-commerce operations specialist with 10+ years of experience, $70k+ earned on Upwork, 78 completed contracts, and 11,800+ hours managing the backend of Shopify and WooCommerce stores at scale. ───────────────────────────── WHAT I TAKE OFF YOUR PLATE ───────────────────────────── ▸ Order & Fulfillment Management — end-to-end flow, supplier coordination, logistics, error resolution ▸ Customer Support Operations — Gorgias/CRM setup, macros, automation, QA, team performance tracking ▸ Disputes & Chargebacks — PayPal and Stripe case handling, recovery strategy, loss reduction ▸ Process Design — identify bottlenecks, build scalable SOPs, eliminate revenue leaks ▸ Reporting & Insights — clean dashboards and weekly ops reports that inform real decisions ▸ Shopify & WooCommerce — product setup, app integrations, backend troubleshooting ───────────────────────────── WHY CLIENTS KEEP COMING BACK ───────────────────────────── Most ops managers handle the surface. I go deeper — with an IT infrastructure background, I troubleshoot integrations, catch system-level failures early, and escalate smarter. That means fewer recurring problems and faster fixes when things break. I don't just flag issues. I own them. ───────────────────────────── HOW I WORK ───────────────────────────── ▸ Full ownership — you won't be chasing me for updates ▸ Async-friendly — clear, structured communication across time zones ▸ Stability first — I fix what's broken before we scale what's working ───────────────────────────── WHO I WORK WITH ───────────────────────────── ▸ Shopify & WooCommerce stores processing serious order volume ▸ DTC brands scaling past their current ops capacity ▸ Dropshipping businesses that need structure, not just management ▸ Founders and operators who want someone to truly own the backend ───────────────────────────── If your store feels chaotic, inefficient, or stuck — message me with your biggest current challenge. I'll tell you in plain terms exactly how I'd fix it.

Update September 2025, I am currently active here, please do HMU if you need my service. Greetings! Do you need help from a native Malay speaker? You are on the right profile. Hi, I am Amira, a native Malay speaker, based in Shah Alam, Selangor. I can cover OFFLINE jobs in Selangor and Kuala Lumpur. My service: 1) Survey task - I can do any kind of survey job in Selangor and Kuala Lumpur. 2) Administration work- related to data entry, virtual assistant, Microsoft Office, Websearch, customer service, customer support, email handling, social media management, eCommerce. 3) Malaysia market research 4) Survey in Malaysia - supermarket survey, product survey 5) Translation English-Malay only. 6) Proofreading (Malay only). 7) Personal Assistant/Event Crew for event in Selangor/KL. 8) Audio Transcribe [Malay and English] 9) Writing any articles in Malay 10) Writing minutes meeting in English and Malay 11) Call client at Malaysia - with clear instructions only. I am highly reliable and on time. I only apply for a job that I am certain I can complete it. If you are interested in any services that I offer, feel free to reach me via message. I am available on short-term and long-term basis. Looking forward to working with you. Sincerely, Amirayusof