Hire the Best Virtual Assistants
in Sri Lanka

Hello! My name is Fawzia, and I bring over 15 years of expertise in Virtual Assistance and Data Entry. My career has been defined by consistent excellence in administration and customer support, thriving in fast-paced environments to deliver outstanding performance and results. As a self-motivated professional, I am deeply committed to maintaining integrity and honesty while ensuring top-notch work efficiency for my clients. ✅Experience Highlights ✨Administrative Specialist With over a decade of experience, I have successfully managed a wide array of administrative tasks. From optimizing workflows to ensuring seamless operations, I have helped businesses achieve efficiency and productivity. ✨Customer Support Specialist I excel in providing exceptional customer service, promptly resolving issues, and enhancing customer satisfaction, contributing to a positive and professional customer experience. ✅Key Skills ✨Content Writing and Editing: Crafting and refining engaging content tailored for websites and other platforms. ✨Presentation Creation: Designing compelling, informative, and visually appealing presentations. ✨Data Entry: Delivering accurate and efficient data management services. ✨Calendar Management: Expert in organizing and maintaining schedules to maximize productivity. ✨Email Management: Proficient in handling and organizing email communications to ensure timely responses and follow-ups. ✨Online Chat Support: Providing quick and effective solutions through online chat platforms to enhance customer engagement. ✨Research: Gathering, analyzing, and interpreting information to deliver insightful results. ✅Personal Attributes ✨Organizational and Time Management Skills: I excel at prioritizing tasks, meeting deadlines, and maintaining order in complex projects. ✨Effective Communication: Clear and professional in both verbal and written communication, fostering strong client relationships. ✨Flexibility and Adaptability: Quick to adjust to new tools, workflows, and environments, ensuring smooth transitions. ✨Analytical Thinking: Skilled at evaluating data to make informed, strategic decisions. ✨Strong Capacity and Multitasking: Highly efficient in managing multiple projects simultaneously without compromising quality. ✅Platforms and Tools ✨Slack: Experienced in facilitating team communication and collaboration. ✨Trello: Proficient in project management and task organization. ✨Google Workspace: Skilled in utilizing Google Docs, Sheets, Calendar, and other tools for productivity. ✨Metasuite: Adept at using Metasuite for comprehensive business management solutions. ✨MS Office: Advanced expertise in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Why Choose Me? I am dedicated to helping businesses streamline operations and achieve their goals. My extensive experience, coupled with my commitment to excellence, ensures that every project is handled with precision and care. Whether you need help with data entry, email management, or administrative tasks, I am here to deliver results that exceed expectations. Let’s work together to make your business operations seamless and stress-free. I look forward to collaborating with you! Thanks & Regards Fawzia

Hi! I'm Juhaina, a passionate and versatile freelancer with a strong background in teaching, IT, and creative tasks. I specialize in: 📚 Teaching Math & Science (Primary & Secondary levels) 💻 Typing, Copywriting, Word & Excel tasks 🎨 Basic Art & Design 📝 Assignment Help & Academic Work 👩‍💻 IT-related tasks (Networking) With over 5 years of experience as an online tutor and a solid academic background in Biomedical Science, Pharmacology, Psychology, and Information Technology, I bring a unique mix of knowledge, reliability, and creativity to every project. Let’s work together to bring your project to life — with quality, care, and on time!

🌟 Top 10% on Upwork | Top Rated Plus Contractor 👨‍💼 Over 10 Years of Experience 🕘 30,000+ Hours Logged 😊 Over 100 Satisfied Clients 🚀 Enhance Your Business with a Proven Virtual Assistant Versatile and Dynamic Support – With over 10 years of helping diverse businesses thrive, I bring energy, precision, and a strong problem-solving mindset to every project. Client Satisfaction Above All – I prioritize delivering on promises and exceeding customer expectations with exceptional service and additional support, making every interaction memorable. ------------------------------------------------------------------ 📌 PROUDLY SERVING GREAT CLIENTS SINCE 2014 ------------------------------------------------------------------ You need a Customer Service / Customer Support Specialist. But am I the right Customer Service / Customer Support Specialist for you? I have worked with high-ticket Dropshipping, Kickstarter, and Coaching businesses that earn 7 - 8 FIGURE MONTHLY INCOME. I've worked with hundreds of Shopify businesses to help with their customer satisfaction by being a logical problem-solver with the ability to multi-task. My SECRET has always being to apply active listening skills, empathy, and have strong product knowledge in offering superior customer service. Here's what makes me credible: ⚡︎ UPWORK top rated plus Contractor with 100% JSS ⚡︎ 10+ Years of Customer Service Experience in various fields ⚡︎ 5 Star Customer Service Feedbacks ⚡︎ $100k+ earnings ⚡︎ 20.000+ Upwork Hours ⚡︎ More than 100 Satisfied Clients been Served Working with me, you will ★★ NO LONGER HAVE TO WORRY★★ about, ★ Lack of communication skills, ethics, and standards. ★ Lack of attention to detail ★ Accountability ★ Data Security ★ Getting projects completed within a provided timeframe ★ The quality of work Here is the stuff I can help you with, ✅ Email Support ( Zendesk, Freshdesk, Helpscout, Georgias, Reamaze, Gmail, and Outlook) ✅ Chat Support ( Zendesk, Manychat and Help Scout) ✅ Managing Social Media Messages (Facebook, Instagram, and other platforms) ✅ Handling Pay. pal Accounts with large amount of transactions (Dispute Cases / Messages) ✅ Order Fulfilling through Dropified, Oberlo, Dsers, Shopmaster, and CSV mass fulfilling Here is How I can help you with, ✅ Providing knowledgeable answers to customer inquiries regarding the products or the services that you sell ✅ Following-up on orders and get contact with customers, shipping providers, and fulfillment centers ✅ Following-up on all customer requests to ensure the highest level of customer service in the industry ✅ Managing ongoing customer relationships utilizing our CRM tools - Gorgias, Zendesk, Freshdesk ✅ Assisting customers with after-sales service issues. ✅ Being primary contact for customer inquiries about our products and brand. ✅ Commenting on customers' inquiries on social media. ✅ Turning pre-sale inquiries into purchases ✅ Dealing with orders in the back office and liaising with logistics. Here is what some of my previous clients would like to say about me ⭐ ⭐ ⭐ ⭐ "Nir is great at what she does! She works hard and truly tries her best which is very appreciated. We will work together again soon :)" ⭐ "Fantastic work and easy to get in touch with. Is a great asset to my team" ⭐ "M C N has been totally amazing during the time I collaborated with her. She was extremely smart, very autonomous and very quick to find solutions on her own. I worked with her several months, and she was one of my best teammates. She is very reliable and I extremely recommend her. She is very talented and is as reliable as a physical teammate. I didn't know we could find people talented like this on Upwork. If I have to recommend her between 1 and 10, it would be 9999/10." ⭐ "Nirmalee is the best assistance I could've asked for. Always super reliable and responsive! Will continue to do work with her." ⭐ "Nirmalee was a great help with customer service." SOUND LIKE A FIT? 🔥 🔥 HERE ARE THE NEXT STEPS 🎯🎯🎯 Click the green ‘Invite to Job’ button in the top right-hand corner, and write me a personalized note on how we can work together. Expertise : Ecommerce, Dropshipping, Shopify, Zendesk, Freshdesk, Pipedrive, Kajabi, Ontraport, Hubspot, Clickup, Slack Thank you Nirmalee Perera 🔥 🔥

Hi! I'm Sakuni Premawansha, a detail-oriented and target-driven professional with a Bachelor’s degree in Arts (Politics & International Studies) and a Diploma in Information Technology. I combine strong communication skills, organizational ability, and technical knowledge to deliver high-quality results for every project. I have successfully completed projects with 5-star client ratings, working as a Part-Time Virtual Assistant handling email management, order processing, and eCommerce support while ensuring smooth daily operations and customer satisfaction. Currently, I am also working on: Recording promotional and sales videos for TikTok, Facebook, and YouTube channels Sinhala voice-over projects Sinhala Voice Selection & Dubbing Quality Evaluation, providing expert feedback on voice naturalness, pronunciation, emotion, and overall audio quality My key skills include: ✔ Virtual Assistance & Administrative Support ✔ Email & Order Processing (eCommerce Support) ✔ Sinhala Voice-Over & Audio Evaluation ✔ English Voice-Over & Audio Evaluation ✔ Social Media Content Recording ✔ Quality Evaluation & Attention to Detail ✔ Clear Communication in Sinhala & English I am committed to delivering accurate, reliable, and timely work while maintaining professional communication with clients. I’m open to both short-term and long-term collaborations and always ready to contribute to project success. Let’s work together to achieve your goals!

Having trouble downloading videos? No worries, I can download it for you ASAP. Contact me for a free demo video download. Portfolio Link: sahan.work I specialize in automation and video downloading, with over 5 years of experience helping clients download videos from any website. I've completed 40+ successful automation projects and downloaded over 1M+ videos. Note: For personal use and offline viewing only Services ✅ - Automation & Scripting - AI Automations - Video & media Download - Bot Development - Virtual Assistance - Front-End Development - UX Design Tech Stack ✅ Languages: Python, JavaScript AI: Openclaw, Claude, OpenAI, Gemini, AI voice, Ai chatbot No code platforms: Zapier, Make ,n8n Frameworks & Tools: Playwright, selenium, FFmpeg, yt-dlp, BeautifulSoup, React, Node.js Design Tools: Figma, Framer, Webflow, Adobe Illustrator Feel free to reach me anytime.

Your business runs on consistent content, clear communication, and reliable admin support. I make sure all three stay on track. I am a Top Rated Virtual Assistant with 7 years of professional experience across customer service, hospitality, and digital marketing. I currently support multiple clients with SEO content writing, CMS management, email management, customer support, data entry, and website admin tasks. I work independently, communicate clearly, and get things done without needing constant follow-up. 𝗪𝗵𝗮𝘁 𝗜 𝘁𝗮𝗸𝗲 𝗼𝗳𝗳 𝘆𝗼𝘂𝗿 𝗽𝗹𝗮𝘁𝗲: 𝗦𝗘𝗢 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗮𝗻𝗱 𝗕𝗹𝗼𝗴 𝗣𝘂𝗯𝗹𝗶𝘀𝗵𝗶𝗻𝗴 I write and publish SEO-optimized articles using AI writing tools, format content for search, and keep editorial calendars on schedule. I have experience publishing across WordPress, Wix, Prismic, Umbraco, and Squarespace, and I understand how to structure content that ranks. 𝗖𝗠𝗦 𝗮𝗻𝗱 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗔𝗱𝗺𝗶𝗻 I manage day-to-day website tasks including content uploads, page updates, HTML formatting, and basic CMS customization. I am comfortable across multiple platforms and can handle website admin tasks without escalating to a developer for minor edits. 𝗘𝗺𝗮𝗶𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I draft and send professional client update emails, manage inboxes, respond to inquiries, and maintain a polished, on-brand tone across all communication. My background in five-star hospitality means I know how to handle clients professionally under any circumstances. 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆 𝗮𝗻𝗱 𝗔𝗱𝗺𝗶𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I upload and organize program data into client systems, maintain accurate records, and take care of repetitive backend tasks with attention to detail and zero errors. Before moving into remote work, I spent years in customer-facing roles across fitness and hospitality, including a position at the five-star St Regis Doha. That experience gave me the communication skills and professionalism that most VAs simply do not have. If you need a dependable VA who can manage your content pipeline, website, inbox, or data without hand-holding, let us talk.