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I’m an e-commerce Customer Support Specialist with hands-on experience handling customer inquiries through email, chat, and ticket-based support in a high-volume international environment. In my current role, I support customers with order tracking, delivery delays, address issues, cancellations, refunds, returns, replacements, damaged or missing orders, subscription-related questions, payment concerns, and escalations. I work within detailed SOPs and quality standards while providing clear, accurate, and professional responses. I have practical experience using Zendesk and Google Workspace, including Gmail, Google Docs, and Google Sheets. I’m comfortable reviewing order and shipping information, investigating customer issues, documenting interactions accurately, and taking ownership of cases through resolution. My core skills include: • E-commerce customer support • Email, chat, and ticket-based support • Order tracking and shipping issue resolution • Refunds, returns, replacements, and cancellations • Damaged, missing, and incorrect order handling • Zendesk and SOP-driven workflows • Escalation handling and de-escalation • Clear and professional written communication • Accurate documentation and attention to detail • Google Workspace Before moving into customer support, I also built a strong background in sales and customer-facing work in Japan. I was a top-performing advertising sales representative, contributing approximately one-third of my company’s sales, and later ranked third in Kanagawa Prefecture for mobile service contracts. These experiences strengthened my ability to understand customer needs, communicate clearly, and follow through responsibly. I’m currently looking for a long-term remote role focused primarily on English email and chat support. I can also provide native-level Japanese support when needed. Although I have not yet worked directly with Shopify, I have substantial experience handling the same types of e-commerce issues and am confident in learning new systems quickly. I value accuracy, reliability, and consistent follow-through, and I’m comfortable working independently in structured, fast-changing support environments.

🌞☀️Helping Businesses Create Customer Experiences That Build Trust☀️🌞 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐡𝐚𝐭 𝐟𝐞𝐞𝐥𝐬 𝐡𝐮𝐦𝐚𝐧—𝐧𝐨𝐭 𝐫𝐨𝐛𝐨𝐭𝐢𝐜?【Click⤵︎】 I help businesses deliver warm, professional customer support that makes every customer feel heard, valued, and appreciated. Through thoughtful communication and genuine care, I turn everyday inquiries into positive experiences that build trust and long-term customer loyalty. -𝐴𝑙𝑤𝑎𝑦𝑠 ℎ𝑒𝑟𝑒 𝑓𝑜𝑟 𝑦𝑜𝑢- 🤝 𝐇𝐨𝐰 𝐈 𝐂𝐚𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐘𝐨𝐮 * Email Support * Live Chat Support * Global Customer Communication * Virtual Assistant Support * AI & Language Projects * Customer Experience & Community Support 🙋‍♂️ 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? ✅ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗲𝗿𝗲𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 Every interaction represents your brand. I communicate with empathy, professionalism, and attention to detail, ensuring customers receive a positive and memorable experience. ✅ 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 & 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝘃𝗲 I understand that timely, accurate communication matters. Whether answering customer inquiries or supporting daily operations, I provide dependable support you can count on. ✅ 𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 & 𝐉𝐚𝐩𝐚𝐧𝐞𝐬𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 As a native Japanese speaker with over 25 years in Japan, I help businesses connect naturally with customers through culturally appropriate communication. I support positive customer experiences that build trust and strengthen brands. 🏅𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 ✅ High Efficiency Consistently maintained s͟u͟b͟-90 s͟e͟c͟o͟n͟d͟s͟ response times for live chats. ✅ Proven Satisfaction Achieved a steady 5-s͟t͟a͟r͟ r͟a͟t͟i͟n͟g͟ with heartfelt p͟e͟r͟s͟o͟n͟a͟l͟ f͟e͟e͟d͟b͟a͟c͟k͟（next section⤵︎） ✅ Trust Building S͟u͟c͟c͟e͟s͟s͟f͟u͟l͟l͟y͟ cultivated lasting, meaningful relationships with diverse customers. 🔥𝐂𝐥𝐢𝐞𝐧𝐭 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 Quality work, heartfelt connection. Here’s a peek at what my clients have said： ⭐️⭐️⭐️⭐️⭐️ This is truly impressive. I can't wait to see what you achieve next! ⭐️⭐️⭐️⭐️⭐️ You’re incredibly capable and kind; your parents must be so proud. ⭐️⭐️⭐️⭐️⭐️ Your thoughtful and professional approach truly shows the kind of person you are. 🚀 𝐋𝐞𝐭’𝐬 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞🚀 Thank you for visiting my profile. I’d love to connect—feel free to reach out anytime! ／ 𝑳𝒆𝒕'𝒔 𝒄𝒐𝒏𝒏𝒆𝒄𝒕 𝒂𝒏𝒅 𝒄𝒓𝒆𝒂𝒕𝒆 𝒔𝒐𝒎𝒆𝒕𝒉𝒊𝒏𝒈 𝒎𝒆𝒂𝒏𝒊𝒏𝒈𝒇𝒖𝒍 𝒕𝒐𝒈𝒆𝒕𝒉𝒆𝒓!! ー⭐️×5 ＼

🔧 CORE IT & TECH SUPPORT SKILLS • 💻 Computer Troubleshooting (Basic Hardware & Software) • 🛠️ PC Setup, File Management & System Configuration • 📧 Email Management (Outlook, Gmail) • 🎧 Customer Support (Email / Chat – Technical Assistance) ⸻ 🧠 ADMIN & PRODUCTIVITY SKILLS • 🗂️ Administrative Support • 📁 File Organization • 📅 Calendar Scheduling • ⏱️ Time Management • 🎯 Attention to Detail ⸻ 📊 DATA & OFFICE TOOLS • ⌨️ Data Entry • 📄 Microsoft Word & Excel • 📑 Google Docs & Google Sheets • 🌐 Web & Online Research

📞 𝟭𝟮+ 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 🏅 𝗪𝗼𝗿𝗸𝗲𝗱 𝗔𝗰𝗿𝗼𝘀𝘀 𝟱 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗶𝗻 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿𝘀 👥 𝗧𝗿𝗮𝗶𝗻𝗲𝗱 𝟱𝟬+ 𝗡𝗲𝘄 𝗔𝗴𝗲𝗻𝘁𝘀 𝗮𝘀 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿 Are you struggling with customer inquiries, delayed responses, or handling complaints professionally? Poor communication leads to lost customers, negative reviews, and missed opportunities. You need someone who can handle customer interactions calmly, consistently, and on time. Hi, I specialize in 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐭𝐚𝐬𝐤𝐬, helping businesses manage daily communication and operations smoothly. With experience in 𝐜𝐚𝐥𝐥 𝐜𝐞𝐧𝐭𝐞𝐫𝐬 𝐚𝐧𝐝 𝐜𝐡𝐚𝐭 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, I understand how to handle customers in different situations — including complaints, urgent requests, and high-volume inquiries. 💼 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗗𝗼 𝗳𝗼𝗿 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 📞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐏𝐡𝐨𝐧𝐞 / 𝐂𝐡𝐚𝐭 / 𝐄𝐦𝐚𝐢𝐥) Handle customer inquiries with polite and professional communication. 📧 𝐄𝐦𝐚𝐢𝐥 & 𝐈𝐧𝐛𝐨𝐱 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Keep your inbox organized and ensure no important message is missed. 💬 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Respond quickly and accurately to customer questions and issues. 📊 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 & 𝐁𝐚𝐬𝐢𝐜 𝐀𝐝𝐦𝐢𝐧 𝐓𝐚𝐬𝐤𝐬 Accurate data input and simple administrative support. 🔍 𝗪𝗲𝗯 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 & 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Assist with research, reservations, and information gathering. 🎯 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗖𝗮𝗻 𝗘𝘅𝗽𝗲𝗰𝘁 ✔ Consistent and polite customer communication ✔ Quick response to customer issues and complaints ✔ Reliable time management and deadline adherence ✔ Stable performance even under pressure 🏆 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱 • 12 years of chat support experience • Worked in 5 different industries (call center environment) • Trained 50+ new staff members • Experience as a team leader 📌 𝗕𝗲𝘀𝘁 𝗙𝗶𝘁 𝗳𝗼𝗿 ✔ Businesses needing 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 (𝐞𝐦𝐚𝐢𝐥 / 𝐜𝐡𝐚𝐭 / 𝐩𝐡𝐨𝐧𝐞) ✔ Teams that want 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐟𝐨𝐥𝐥𝐨𝐰-𝐮𝐩 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 ✔ Companies looking for 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐬𝐭𝐚𝐟𝐟 ✔ Tasks like 𝐝𝐚𝐭𝐚 𝐞𝐧𝐭𝐫𝐲, 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡, 𝐚𝐧𝐝 𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 💬 𝗟𝗲𝘁’𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 If you need someone to handle your customer communication and 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐲 𝐚𝐧𝐝 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐥𝐲, feel free to send me a message. Let’s discuss how I can support your business.

I am a bilingual hospitality and executive support professional with over 12 years of experience in hotel reservation operations and VIP client services in Tokyo. I have handled more than 10,000 Japanese and international guests in English/Japanese, supervised service quality for staff teams, and provided high-level support for diplomatic families and overseas executives, including chauffeur services, daily life assistance, and travel planning. Known for discretion, cultural sensitivity, and reliable execution, I specialize in delivering personalized, trust-based service in international and high-profile environments.I take pride in meeting every request with the spirit of omotenashi, offering thoughtful and heartfelt service. Please do not hesitate to reach out to me.　

Hi, my name is Ken :) I am a highly motivated and customer-centric support specialist with 4.5 years of experience working for one of the world’s largest music streaming apps. Through supporting users across various platforms, I gained strong troubleshooting skills for apps and a wide range of devices. This experience also taught me how to communicate effectively with customers of different ages, backgrounds, and levels of technical understanding. I have handled support through chat, email, social media, and internal community tools, giving me a solid ability to adapt quickly to new systems and workflows. Because my role was fully remote, I am well-versed in data privacy, security protocols, and responsible handling of sensitive information. I’m confident that my communication skills, technical troubleshooting ability, and adaptability will make me a valuable asset to your team. — Customer Success — After my Customer Support role, I spent 2025 working in Customer Success for a new AI-based cooking coaching service, supporting Japanese customers. In this role, I helped users navigate the service smoothly, guided them on how to use the platform effectively, and ensured they could achieve the best coaching results. I also handled regular support tasks and resolved issues related to usability or user confusion. Because the product was still in its early stage, I frequently encountered AI misbehavior, system instability, and unexpected bugs. This taught me to identify issues quickly, communicate them clearly, and work with the team to improve the overall support structure. Through this experience, I gained valuable hands-on skills in startup-style operations and continuous improvement. — About me — Outside of work, cooking and going to the gym are a big part of my lifestyle. I love discovering new dishes on social media and challenging myself to recreate them. Spending time with my child on my days off is my biggest source of relaxation. I’m naturally curious and enjoy learning new things. Recently, I’ve been practicing drawing and trying to improve my skills, especially in cartoon-style art. Thank you for taking the time to read my profile. I look forward to the opportunity to work with you :)