Hire the Best Customer Support Freelancers
in Japan

I am a native Japanese freelancer based in Japan with over 20 years of professional experience in sales, customer communication, and business coordination. I worked for many years at Hibiya-Kadan Co., Ltd., where I handled both B2B and B2C client support, sales coordination, proposals, and customer relationship management. I also have experience supporting team operations as a sales leader. In addition, I lived in Manchester, UK for about one year and used English in daily communication and practical situations. This experience helps me communicate smoothly with international clients and support cross-cultural communication. I can support: * Japanese virtual assistant tasks * Customer communication * English-Japanese coordination * Web research * Simple translation support * Administrative support * Data entry and detail-oriented tasks I am reliable, responsive, and committed to providing accurate and professional support for every project.

As a Japanese virtual assistant, I support clients doing business in the Japanese market. My strength lies in my ability to provide Japanese content Localization and QA, administrative support, and research while maintaining a deep understanding of the Japanese market. Before becoming a freelancer, I spent 12 years in administrative roles managing product shipping, order processing, and customer service. I also worked in e-commerce product management and market research, giving me practical insight into how businesses operate behind the scenes. In addition, As a writer, I have created SEO articles, interview content, and PR materials. I have also proofread and edited manuscripts for over 120 japanese authors in publishing projects. What I can help you with: ✍️ Japanese QA & Localization ・Natural rewriting of translated Japanese ・Japanese market localization support 🗂️ Japanese Virtual Assistant Support ・Customer support in Japanese ・Administrative tasks and operational support 🔍 Research & Market Insight ・Market research ・Competitor analysis From Japanese language tasks to operational support, I work as your long-term Japanese partner who understands both communication and business. I look forward to hearing from you!!

Make the most of your trip to Japan with the help of a bilingual Japanese travel planner. A Kyoto native who currently calls Okinawa home, I started my career in the travel industry working as a concierge at Kyoto’s Tourism Information Center. There I developed a passion for helping travelers truly immerse in Japanese culture, from booking stays at Kyoto’s beautiful ‘machiya’ traditional homes to encouraging them to seek out the city’s hidden gems. I’ve also worked as a customer service representative for ANA – Japan’s largest airline – and held customer support and management roles at Airbnb Japan. Now as an independent travel planner and a nationally certified domestic travel business manager, I help tourists from all around the world discover my captivating country. • I can be your sounding board Already have a rough plan for your Japan vacation? Great – I’m happy to review it with you, provide feedback and offer suggestions to make sure you have an amazing time while you’re here. • I can create a personalized plan for you Feeling a little overwhelmed or unsure of where to go? Let’s jump on a call so I can get to know you and start putting together the ideal itinerary based on your preferences and travelling style. I then use custom software to present your personalized itinerary as a beautiful guide. • I can be your Japanese-speaking virtual concierge Break through the language barrier by engaging me as a native Japanese speaker to call hotels, restaurants and tourism operators. I can also seek out and book niche experiences based on your tastes and interests. Through my roles at Airbnb Japan and ANA, I’m well versed in collaborative tools such as Trello, Slack and Google Workspace, as well as video conferencing platforms like Skype and Zoom, so rest assured I’ll provide an efficient, professional travel planning service. Please feel free to contact me if you have any questions. Thank you!

Hi! I'm Hiro — a freelancer with a rich background in diverse fields including Information technology, Internet network, customer support, Yahoo Auction, and troubleshooting. I have worked as an engineer in the IT industry for over 20 years. I'm particularly skilled at technical support and troubleshooting. I logically identify causes and solutions from logs. I specialize in: - Technical support (Network trace/ log analyzing/ server setup) - Computer setup/ Wifi setup/ smart phone troubleshooting - Voice recording - Yahoo Auction (putting up for sale and I had been server engineer at Yahoo Auction) - Internet Network, HTTP, Unix Server My diverse job background and international experience have enabled me to cultivate adaptability and strong interpersonal skills. If you're looking for someone who values both professionalism and a personal touch, I’d be honored to support your project.

＜Quick Summary＞ I have professional experience in office administration and customer service, with strong skills in Japanese proofreading, research, translation, support tasks, and data entry. I also handle scheduling, reservation services, and management tasks with accuracy and care. Certified in Secretarial Skills, Bookkeeping, Word Processing, and Spreadsheet operations, I bring reliability and attention to detail. In addition, I work together with my husband as a two-person freelancer team, enabling us to handle projects that require faster delivery, double-checking, and division of tasks for higher efficiency. ＜Overview＞ Hello, and thank you for visiting my profile. I have a background in office administration and customer service, where I developed accuracy, professionalism, and adaptability. My strengths lie in Japanese-related tasks such as proofreading, support, research, translation, audio tasks, data entry, and management work. I hold certifications in Secretarial Skills (Level 3), Bookkeeping (Level 2), Word Processing (Level 3), and Spreadsheet Operations (Level 3), which provide me with a solid foundation for a wide range of back-office and support tasks. Furthermore, I work as part of a husband-and-wife team, which allows us to: ・Divide tasks for greater efficiency ・Deliver work faster ・Guarantee higher quality through double-checking This team structure enables us to take on both small assignments and mid-sized projects while ensuring accuracy and reliability. My commitment is to deliver results that exceed client expectations. ＜Skills＞ ・Japanese Language Support (proofreading, translation, customer support) ・Data Entry & Internet Research ・Reservation Services & Task Management ・Audio Task Processing ・Customer Service & Communication ・Virtual Assistance ・Microsoft Word / Excel / PowerPoint (basic operations) ・Two-person team support (speed, quality assurance, and task division) ＜Education＞ (Please add if applicable — e.g., University/College name, or High School graduation) ＜Work Experience＞ 【Office Administration】 ・Handled data entry, scheduling, reservations, and management tasks ・Delivered accurate and timely work, earning recognition for reliability 【Customer Service】 ・Provided professional client-facing service with strong communication and problem-solving skills ・Improved customer satisfaction through responsive and courteous support 【Freelance Work (Remote)】 ・Conducted Japanese proofreading, translation assistance, data entry, and audio tasks ・Performed research, scheduling, and customer support for diverse projects ＜Certifications＞ ・Secretarial Skills Test – Level 3 ・Bookkeeping Certification – Level 2 ・Word Processing Certification – Level 3 ・Spreadsheet Certification – Level 3

Graduated from a four-year university in Japan (Business administration), spent one year as an exchange student at the University of Hawaii. Experience as a freelancer: ・HTML, CSS, Wordpress web production, SEO ・Launch of a shopping site ・Photobook production ・Video editing ・Banner and business card creation in Illustrator ・Image processing in Photoshop Experience as a company member: ・Editing software system operation ・Design template creation ・B to B and B to C customer support ・Customer support in English ・SNS operation, mainly Instagram ・Product photography, image creation, and video creation for posting to instagram ・Wordpress website operation