Hire the Best Chat Support Specialists
in Vietnam

I am a highly skilled native Vietnamese speaker with exceptional reading and writing abilities in English. With over 10 years of experience in marketing, I have gained expertise in all aspects of the field, including digital marketing (such as social media, email marketing, SEO, and advertising), trade marketing, events, and offline marketing. I have worked with various companies in Ha Noi, Vietnam, which has given me a deep understanding of the local market. Furthermore, I have been working as a marketing freelancer on Upwork for about 6 years with ~70 clients, which has helped me to further refine my skills. I offer flexible rates based on your specific needs, and we can discuss the details to come to a mutually beneficial agreement.

Hello! I’m Huyen — a dedicated E-Commerce Virtual Assistant & Shopify Customer Support Specialist with over 3 years of experience in the dropshipping industry. I have handled thousands of orders, assisted hundreds of customers, and worked closely with suppliers across platforms like AliExpress, DSers, HyperSKU, WeFulfill, and more. I specialize in helping e-commerce business owners run their stores smoothly, efficiently, and professionally — so they can focus on scaling while I handle the rest. I’m proactive, detail-oriented, fast-learning, and committed to continuous improvement and personal growth. ✅ 💼 What I Do (Core Skills) ✔️ Customer Support – Email, Chat, Social Media Respond to inquiries quickly and professionally Solve issues (refunds, shipping delays, damaged items, resend cases) Maintain high CSAT and ensure a smooth buying experience Manage Facebook page messages & comments ✔️ Order Fulfillment Specialist DSers, AliExpress, HyperSKU, WeFulfill USA dropshipping workflows Manual order tracking and daily order reporting Supplier communication (pricing, inventory, replacements) Invoice management & dispute handling (Stripe/PayPal) ✔️ Shopify & E-Commerce Virtual Assistance Product listing, editing, SEO descriptions, and content updates Inventory and product status monitoring Store maintenance & basic site adjustments Experience with POD + Dropshipping products ✔️ Project & Team Support Task coordination and timeline tracking Clear communication with clients and team members Problem-solving and process improvement 🧰 Platforms & Tools I Use E-commerce & Fulfillment: Shopify, ShopBase, Teechip, AliExpress, DSers, HyperSKU, WeFulfill, CustomCat, Print-on-Demand platforms Communication: Slack, Skype, Gmail, WhatsApp, Messenger Customer Support: Freshdesk, Zendesk, Zoho Desk, Trello Payments: Stripe, PayPal General Tools: Google Drive, Google Sheets, Notion, Google Calendar, Canva, Basic Photoshop AI 🌟 What You Get When Working With Me ✔️ Step-by-step confirmation and transparent communication ✔️ Full dedication until the task is completed ✔️ Reliable delivery - I always respect deadlines ✔️ Reasonable pricing ✔️ High-quality work with attention to detail ✔️ Always available and responsive I genuinely care about my clients’ success. My goal is to help you save time, reduce workload, and grow your business with confidence and efficiency. If you need a reliable, long-term VA or Customer Support Specialist for your e-commerce business, I’m here and ready to help. Let’s work together! 🚀

From an enthusiastic customer support representative and with particular successes, I have become a customer support leader since 2020. I'm not considered I'm the best in the customer service market, but I'm probably the only person who is willing to do these things for customers: ✅ Support customers and solve their problems as fast as possible, even outside working hours. Specifically, the median first response time (FRT) is 11 minutes, and the median resolution time is 1 day. Although I support and advise customers with customized products, it took me much time to solve their requests with designers. ✅ Always think about what brings results beyond expectations and be willing to work overtime to help customers achieve what they're looking for. ✅ Put customers' interests first and regularly advise the companies to improve and bring excellent experiences to customers. ✅ Keep your customers happy and help your business grow with the maximum CSAT score of 5.0 (attached images in portfolio) My goal is to provide the most outstanding possible experience for my clients. The best thing a company or individual can give to achieve customer pleasure and loyalty is the customer experience. With over 5 years of experience and being a detailed-oriented person, I've already learned a lot and become an expert in the following areas: ◾ People Management ◾ Troubleshooting ◾ Order processing ◾ Information gathering and analysis ◾ Track and handle disputes/ chargebacks from payment gateways like Paypal, Stripe, Sezzle, and Shopify Payments. I handled numerous businesses with good sales of over 20K orders. I consider myself a specialist in the following areas: 💯 eCommerce Platforms: Shopify, WooCommerce 💯 Marketplaces: Amazon, Etsy 💯 Payment Gateways: PayPal, Stripe, Shopify Payments, Sezzle (Buy Now Pay Later) 💯 Help Desk Software: Gorgias, RichPanel, Freshdesk, Zendesk, Zoho Desk, Pancake 💯 CRM & Marketing Automation: HubSpot, Salesmsg 💯 eCommerce Supplier Platforms: AliExpress 💯 Social Media Platforms: Facebook, Instagram 💯 Productivity & Collaboration Tools: Trello, ClickUp, Slack Let's check out some of my reviews: ⭐⭐⭐⭐⭐ "I have said it before and I'll say it again - PNC has the best customer service and the best products along with all the personalized help you need for your projects. Thanks Lyna, you are the best!" - Mrs. Sandy ⭐⭐⭐⭐⭐ "You are doing good, and you helped understand and get my order together with no questions asked." - Steven Chegwin If you're interested in what I mentioned above, contact me to see how it goes. Customer Service | Ecommerce Support | Customer Support | Email Support | Online Chat Support | Email Communication | Customer Satisfaction | Ecommerce | Paypal | Dispute | Shopify payment | Shopify

With a strong background in customer service, I bring hands-on experience as both a Customer Service and Quality Control Specialist. I am proficient in using Shopify and Stripe, and I pride myself on being adaptable and eager to learn new skills and platforms. My commitment to continuous improvement ensures that I deliver top-notch customer service in every role I take on. I've created and improved over 100 personalized templates for my team's email responses.