Hire the Best Customer Service Representatives
in Vietnam

Katie Le is the Customer Service Representative at Vantage. Previously, she was a Software Support Engineer at Ceyali Technology Software. Katie also maintains a role as Independent Marketing Representative at BBG Management Corporation She likes to solve problems. Throughout her career, she has been driven by her intellectual curiosity to find answers to the most pressing questions. She’ve been able to quickly uncover a customer's pain point and identify a strategic solution. She is a proud alum of Da Nang University of Economics where she received a Marketing Degree. In Katie downtime, she enjoys listening to podcasts and going jogging. She loves to visit new places and spend her time productivity. She thinks that everything worthwhile doing is worth doing well. If you’re interested in speaking with Katie, please send a brief message and connect with her.

Client Success and Engagement specialist with Sales experience. 5+ years working in customer service for eCommerce and Cryptocurrency exchange companies. Worked with high-profile and VIP clients as part of the escalation and Fraud team. Consultant experience: Worked as consultant to derive market penetration plan for client in San Francisco in Social Investment. Familiar with remote jobs and in-person working environment. Also can multi-task, provide live chat and phone support. Independent, self-starter, great inter-personal skills as proved by years of experience in Customer Service. SKILLS & ABILITIES • Fluent English, native Vietnamese • Advanced skills MS Office, Outlook and MS CRM. Compass CRM, Zendesk, Slack, QuickBooks.

I’m a bilingual Customer Service professional (English–Vietnamese) with over 2 years of experience in high-end service environments, including roles as a Front Desk Manager and Team Leader. I specialize in delivering exceptional customer experiences, resolving complex issues with empathy and efficiency, and leading service teams to meet ambitious KPIs. At Fuji Luxury, I managed a 15-member team and handled 30–50 customer requests daily while maintaining a satisfaction rate above 90% and contributing to monthly retail revenue exceeding 1 billion VND. My strengths include cross-cultural communication, complaint resolution, process coordination across departments (Marketing, Accounting, CX), and professional, customer-centric service. Currently pursuing a Bachelor's degree in English Language from the University of Languages and International Studies (ULIS – VNU), I’m passionate about helping organizations elevate customer relationships through meaningful and responsive support.

My name is Mai Denny. I help international companies, startups, and investors understand and operate in Vietnam, from research and sourcing to coordination and local representation. I’m based in Ho Chi Minh City, with a background in market research, operations, and legal awareness. My focus is on clarity and preparation: I plan ahead, anticipate risks, and adapt quickly when things change. Whether it’s finding suppliers, connecting with local agencies, or handling bilingual communication, I make sure everything runs smoothly and transparently. For clients expanding or exploring Vietnam, I act as your first contact, a bridge between global standards and local realities.

Spending my whole time to edit Cap cut videos for KOCs in Tiktok. Get the channels more engaged and traffic by my video creation especially in those fields like: Mom and baby, healthcare, restaurants, books, make-up products,... I can follow brand's requirements, follow the concepts and help KOCs to reach more potential customers and promote their products. I am a very detailed person and somehow follow perfectionism. Not sure it's good or bad but sometime I spend a little more time to do thing to make it as perfect as I want!. Moreover, I follow timeline and deadline strictly. Besides, I can do other freelance jobs like Data Reviewer, Date Labeling/ Annotation, Customer Service, Sales, Virtual Assistant, etc and jobs that require Vietnamese speakers. I had 3 years working abroad as Data Labeling for big clients such as Meta, Google project. That's all about me. I really hope to have chance to work with you and wish your projects will be successful! Best regards, Mia

Dear Sir/Madam, My name is Dinh Tran, and I’m 36 years old and come from Vietnam. I graduated from Industry University of HCM City, VN in 2014 with a Bachelor’s Degree in business administration. After being graduated from IUH university, I’ve worked for some companies with positions such as: - Assistant Director for THACO Company (Truong Hai Auto Joint Stock Company). - Sales and Customer Service Executive (AMOS International Group). - Customs Officer (Millennium Furniture – Ashley Furniture Company in the US) - Marketing Officer (Honda Motorcycle Company – Honda Vietnam) - Inventory & Purchasing Accountant (Motorcycle Tire Agency) - Virtual Assistant for the UK Garden Centre (this is an E-commerce company on Amazon) - Customer Service Manager (Online Gaming Company) - AI Training (for Thoth Company and on Outlier platform) - Data Matching Steward (New Zealand Market - Veeva Global Company) - ***Online Customer Service Representative (Tecnical Support via Email and Phone - EZVIZ Global Company) - the latest job - My current job is an English - Vietnamese translator, and I'm also teaching English to my students. It takes me about 2-3 hours to do the job daily and it's flexible, so I have a lot of free time to work for your business (more than 40 hours/week). In addtion, I have a strong motive to find a job and earn money to take care of my family (my children and my brother who they didn’t have the ability to work anymore after the traffic accident 9 years ago). I’m a professional and organizational person, and I will definitely bring the good services to your business. Besides, I'm good at the MS office software (Word, Excel, PowerPoint, E-mail, Google spreadsheet, etc.), English skills (listening, speaking, reading, writing), AI tools (Gemini, Chat GPT, Canva, etc.), and I also had the customer service certificate along with a lot of experiences as my previous jobs mentioned above. Additionally, I’m a reliable, honest, organizational person with high level communication and especially very eager to learn. I can quickly learn about a new product or service to qualify for a new job due to my logical approach methods and prioritizing skills to set up the most important things to complete first in the to-do list. Honestly, you can pay me for what I deserve to receive according to your consideration after my given tasks have been done, and I will not ever blame for it because the only thing I care about is whether I could bring good results and satisfaction to you. Please give me an opportunity to work for you, and I promise that I will do my best to help your business develop as much as I can. Have a wonderful day, Sir/Madam! Thanks and Best Regards, Dinh Tran