Hire the Best Paralegals
in Australia

I help business owners, coaches, and legal professionals reclaim their time by keeping operations organised, responsive, and on top of things — so nothing falls through the cracks. I work flexibly across UK, AUS, and international time zones, so support is there when you need it. With 8+ years in administration and operations, including 5 years inside a UK global law firm, I bring a level of precision, confidentiality, and deadline-management that's hard to find in general VA support. I also utilise AI tools daily to work faster and more efficiently across admin, research, and communication tasks. Whether you're running a coaching business, a growing company, or a legal practice, I handle the behind-the-scenes work that keeps things running smoothly: inboxes, calendars, client communication, documents, and workflows. Please note: I provide administrative, research, and litigation support services only and do not offer legal advice or legal representation. ------------------------------------------------------------------------------------------------------------------ What I support with: Admin & Operations Managing high-volume inboxes and calendars for multiple stakeholders Acting as the first point of contact for clients — professional, responsive communication that protects your reputation Formatting, proofreading, and quality-checking documents before they go out, so nothing leaves with errors Building and maintaining CRM systems and workflows that keep teams organised Specialised Legal & Paralegal Support Case preparation and document management Court bundles and legal correspondence Deadline tracking and compliance support ------------------------------------------------------------------------------------------------------------------ Tools I use: Clio · Asana · iManage · Adobe PDF · Microsoft Office · Notion · Google Workspace · Monday · Slack · Zapier · ChatGPT · Claude AI ------------------------------------------------------------------------------------------------------------------ Additional support I offer: Alongside admin and ops work, I also enjoy supporting clients with social media and content coordination such as caption writing, scheduling (Instagram, Facebook, TikTok, LinkedIn), Canva graphics, light video edits, and email/newsletter formatting. Happy to fold this in for clients who want it alongside their admin support.

Legal Operations Specialist: Paralegal, Recruiter, & Executive Assistant Are you a busy attorney or business professional looking for a "force multiplier"? I provide a unique, triple-threat skillset designed to streamline your practice, scale your team, and manage your high-stakes casework. With a deep background in the U.S. legal market and a focus on operational efficiency, I bridge the gap between substantive legal work, talent acquisition, and executive-level administration. Expert Paralegal Support I provide comprehensive support in Real Estate (Residential/Commercial), Family Law, Estate Planning, and Personal Injury. I am an expert at: Drafting motions, demand letters, and legal documentation. Managing discovery and complex case files. Utilizing Clio, MyCase, Smokeball, WealthCounsel, and Westlaw. Strategic Recruitment & Sourcing Recruitment is one of my core specialties. Because I am also a paralegal, I don’t just "keyword match"—I vet candidates for technical competency and cultural fit. Full-Cycle Talent Acquisition: Sourcing, screening, and interview coordination. Specialized Sourcing: Finding top-tier legal and administrative talent via LinkedIn Recruiter. Pipeline Management: Expert in Salesforce, HubSpot, and BreezyHR. Executive Assistant & Operations I manage the "big picture" so you can focus on the law. I specialize in building SOPs and digital workflows that keep firms running smoothly. Advanced calendar and client communication management. Project management in Asana, ClickUp, and Trello. Asset creation and visual dashboarding for firm projects. Technical Proficiency: Legal: LexisNexis, Casetext, MyCase, Smokeball. Admin/Ops: MS Office, Google Workspace, Canva. CRM/ATS: Salesforce, HubSpot, LinkedIn Recruiter. Why Clients Choose Me: I combine attention to detail with rapid turnaround times. Whether you need help closing a real estate deal, finding your next associate, or organizing your executive workflow, I deliver confidential and accurate results. Ready to reclaim your time and scale your firm? Let’s connect!

Professional Summary Highly experienced and detail-oriented professional with over 15 years of progressive experience across administrative support, customer service, stakeholder engagement, and operations management in both government and private sectors. Proven ability to streamline office procedures, enhance customer satisfaction, and support multi-departmental teams through strong organizational and communication skills. Adept in handling financial transactions, maintaining compliance, and supporting CRM/database systems. Recognized for adaptability, integrity, and a proactive approach to problem-solving and team collaboration. ⸻ Key Skills Administrative & Office Management: Office and Records Management | Calendar Coordination | Multi-Departmental Support | Report Generation | Data Entry | Documentation Customer & Client Services: Inbound/Outbound Communication | High-Volume Call Handling | Customer Engagement | Conflict Resolution | Client Retention | Problem Solving Finance & Operations: Payment Processing | Cash Handling | Bank Reconciliation | Invoicing | A/P and A/R | Account Audits Technology & Systems: CRM | Dynamics 365 | Zendesk | Freshdesk | MTI Dispatch | Microsoft Office | Equifax | Virtual Docket | M7 Accounts | Momentum | SAP Compliance & Governance: Policy Adherence | Compliance Reporting | Investigations | Legislative Knowledge | Partner and Driver Support Soft Skills: Strong Communication | Multitasking | Time Management | Confidentiality | Team Collaboration | Attention to Detail ⸻ Professional Experience Market Administrator Costa Farms and Logistics – Queensland Nov 2024 – Present • Handled administrative duties across multiple departments, including document organization and schedule management. • Processed payments and handled banking tasks with accuracy and confidentiality. • Assisted with financial operations, including invoicing, A/P and A/R, and reconciliations. • Provided key support to Sales Managers, tracking orders and preparing reports. • Ensured timely and accurate data entry into company systems. SAP Partner Engagement Support Operator Docs Specialist 13CABS – Queensland May 2022 – Sep 2024 • Provided administrative and compliance support for network partners, drivers, and operators. • Ensured integrity of partner records and documentation in line with regulations. • Managed key Tiger Fleet responsibilities including pay-ins, key handovers, and account reconciliations. • Utilized platforms such as Dynamics 365, CRM, Equifax, and Momentum to address and resolve queries. • Promoted retention through education, guidance, and relationship building. Client Relations Consultant Department of Transport and Main Roads – Brisbane QLD Nov 2021 – May 2022 • Delivered accurate, timely service through inbound calls, emails, and messaging. • Advised customers on vehicle and vessel registration, licensing, inspections, and assessments. • Ensured high-quality data entry and compliance with government standards and procedures. Virtual Receptionist OfficeHQ – Queensland Jul 2021 – Oct 2021 • Provided professional call handling and message-taking for a variety of clients. • Represented clients’ brands with courtesy and professionalism on all inbound communications. Customer Service Advisor Bupa Australia – Brisbane QLD Jan 2021 – Jul 2021 • Assisted customers with queries related to their health insurance policies. • Provided guidance on benefits and ensured high satisfaction with Bupa’s service offerings. Paralegal / Customer Service Representative / Sales Executive Morton & Associates LLP – New York, NY Jul 2019 – Oct 2020 • Supported attorneys with trademark applications and intellectual property matters. • Handled paralegal, sales, customer service, and data entry responsibilities using platforms like Zendesk and Freshdesk. Councillor Elected LGU Tubigon Bohol – Philippines Oct 2010 – Jul 2019 • Served as a legislative official, leading committees on Women & Children, Youth & Sports, Gender & Development, and Tourism. • Led barangay-level governance for three years. Quality Assurance Specialist Eperformax Contact Center – Cebu City Nov 2007 – Jul 2008 Quality Assurance Specialist Teletech – Cebu City Jun 2006 – Oct 2007 Customer Service Representative Convergys Philippines – Cebu City Sep 2004 – May 2006

Lawyer qualified in Argentina with solid experience in legal research, document drafting, and case support. I provide remote legal support, document review, drafting, and administrative assistance, always working under client instructions and applicable guidelines. Detail-oriented, organized, and reliable, I focus on accuracy, compliance, and clear communication, helping legal teams and businesses stay efficient and organized.

With a passion for the written word and a rich tapestry of experience, I am a published author, and an accomplished ghostwriter, editor and writing coach, dedicated to bringing stories to life. Holding a Bachelor's degree in Literature and Creative Writing, along with post-graduate studies in Editing, I masterfully navigate genres from non-fiction and fiction to memoir, biography, business content, poetry, and literature for children and young adults. My versatility spans both British and American grammar styles, ensuring precision and adaptability to meet individual needs. I am highly responsive to messages and feedback, ensuring seamless communication and collaboration. Punctuality is my hallmark. As a skilled wordsmith, I take immense pride in crafting narratives that resonate and engage. Having ghost-written more than a dozen books, my work has received glowing reviews. One publisher client remarked: "Margaret is a phenomenal writer who delivers exceptionally fine products of the highest quality." My greatest joy lies in making manuscripts shine. A novelist client shared: "Margaret was the 3rd Developmental Editor I hired for the same project, so I had high hopes that she would be the one to understand where I was going with my first novel. BINGO. She is amazing and got it perfectly on the first pass." Facilitating others' writing journeys is my passion, reflected in this client’s kind remarks: "Margaret is a very talented editor and writing coach. Her feedback is thoughtful, insightful, and always presented in an instructive manner. She is incredibly professional, leading you to an end product that you can feel proud and confident about." My background as a former paralegal and barrister’s secretary has endowed me with above-average research skills. Additionally, I have founded and directed a preeminent writers’ festival and creative writing groups, I have served as a company director, and I am a patron of the arts.

I provide meticulous administrative virtual assistant support that enhances efficiency and communication within teams. With five years of experience in client communication and operational coordination, I excel in fast-paced environments where organization and discretion are paramount. I have a proven ability to streamline processes and manage records, personal calendars and ensuring that operations run smoothly. My experience spans various roles, allowing me to adapt quickly and deliver results that meet client needs. If you are looking for a reliable VA to support your administrative and personal tasks with efficiency & discretion, I am eager to contribute my skills to your projects. Let's connect and discuss how I can help your team achieve its goals!