Hire the Best Chat Support Specialists
in Australia

An experienced and professional freelancer who specializes in providing secretarial support at premier level. Confident and focused with excellent written and verbal communication skills. Ability to manage time effectively and works well under pressure. Adapts a flexible attitude with all work undertaken and does whatever it takes to get the job done. Able to demonstrate sound capabilities of interacting with people at all levels and backgrounds. Maintains a high standard of integrity and confidentiality when handling sensitive information. Fast and accurate typing speed for preparing correspondence and documentation with high attention to detail in all tasks performed.

Great customer support doesn't end when a lead becomes a customer—it begins there. With multiple years of experience and 6,500+ hours on Upwork, I help SaaS companies, startups, and growing businesses deliver exceptional customer experiences that increase retention, improve customer satisfaction, and build long-term relationships. What I Bring ✅ Technical Support & Troubleshooting (HTML, CSS, MySQL, APIs, basic PHP & JavaScript) ✅ Email, Live Chat & Helpdesk Support ✅ Customer Onboarding & Account Management ✅ Knowledge Base & Help Article Creation ✅ Product Testing (QA), Bug Reporting & Feature Feedback ✅ Team Training & Process Improvement ✅ Remote Support via TeamViewer, Google Meet, Zoom, etc. ✅ B2B & Enterprise Customer Support Enterprise Customers I've Supported I've provided support and product expertise to organizations including: • NASA • TeamViewer • KFC Australia • Fedex • Lite N Easy • LSO • Small and medium-sized businesses worldwide Platforms & Tools Zendesk • Intercom • Freshdesk • Kayako • LiveChat • Salesforce • Jira • Asana • Trello • Slack • RingCentral • Zoom • TeamViewer • Zapier • Google Workspace • Microsoft Office • Zuora • Bonusly • Grammarly • Google Analytics • Google AdSense Why Clients Hire Me ✔ 10+ years of professional experience ✔ 5+ years of successful remote work experience ✔ 6,500+ Upwork hours ✔ Experience with SaaS startups and enterprise customers ✔ Strong technical aptitude (Bachelor of Engineering – Information Technology) ✔ Excellent written communication and documentation skills ✔ Customer-first mindset with a focus on retention and satisfaction Beyond handling tickets, I contribute across multiple areas of a business—customer support, onboarding, quality assurance, documentation, training, process improvement, and acting as the voice of the customer for product teams. Whether you need a reliable support specialist, a senior customer success professional, or someone to help scale your support operations, I am committed to delivering a world-class experience for your customers. 📩 Feel free to send me a message. I'd love to discuss how I can help your business grow. — Akash Sethi

If you're seeking for a technical chat support specialist that can also serve as a software engineering wizard, your search ends here. Let's talk about how I can help you succeed by improving your technical support and software development efforts. ✅ Technical Expertise: I have a thorough understanding of a wide range of technologies and platforms, allowing me to respond to technical enquiries quickly and accurately. I'm here to guarantee your customers receive the finest support possible, whether it's debugging hardware or software issues, assisting with software installations, or guiding users through difficult technical processes. ✅ Results-oriented: My goal is to provide software solutions that produce concrete outcomes for your company. Whether it's optimizing existing systems, implementing new features, or streamlining operations, I'm committed to meeting your goals. Contact me immediately to discuss your project or support needs!

I run customer support for high volume Shopify fashion and DTC brands, handling up to 500 to 1,000 tickets a day so your queue stays clear, your customers stay happy, and your store rating stays high. I am a Shopify CX specialist, not a general VA. Over 7 years and 450+ projects I have run end to end customer support for stores of every size, from single store founders to multi brand operations. As Customer Experience Manager for UK fashion label JK Attire (since 2020) and brands like Choix, I keep response times tight, reviews high, and the angry customer fires from ever starting. What I handle: ▪ Email and live chat at high volume, fast, accurate, and on brand ▪ Order issues, refunds, reshipments, and chargebacks resolved without endless back and forth ▪ Disputes across PayPal, Stripe, and Shopify handled before they reach your bottom line ▪ Gorgias, Zendesk, and Freshdesk macros and escalation workflows that reduce repeat tickets, not just clear them ▪ Multilingual support in English (native), German, and French, Spanish, Dutch and so more of your customers get answered in their own language Every ticket gets a first response within 24 hours, usually much faster, because protecting your brand reputation and your store rating is the whole point of good support. I work inside your existing stack and report in numbers, not adjectives. I track response time, CSAT, and resolution rate and tell you exactly what is moving. If you run a fashion, lifestyle, or DTC store that needs CX handled properly, consistent, accountable, and quiet, message me your store and your current ticket volume. I will tell you the first three things I would fix in week one.

Are empty pipelines, unproductive leads, and low conversion rates holding you back? I help businesses overcome these hurdles through strategic, data-driven outreach, effective cold calling, and automated sales systems designed for steady revenue growth. I’m Nabeel Ashraf, a B2B Sales & Lead Generation specialist with over 8 years of experience supporting companies in generating consistent appointments, scaling outbound sales, and closing high-value deals. Success Story: For a Marketing Agency client, I created a pipeline with 700+ qualified prospects, scheduled 270+ meetings, and secured $1M+ in sales, raising monthly revenue by 18%. ✅ What I Offer: - Targeted B2B Lead Generation & Prospecting - Skilled Cold Calling & Appointment Scheduling - Inbound Lead Nurturing & Qualification - Multi-Channel Sales Outreach (LinkedIn, Email, Phone) - CRM Setup, Management & Automation (HubSpot, Salesforce, Zoho) - Consultative Selling & Deal Closure ✅ Industries Served: - SaaS & Technology - Digital Marketing Agencies - Healthcare & Medical Billing - Insurance & Financial Services - Real Estate & Property Management 💼 Let’s work together to turn your sales funnel into a reliable, high-converting revenue engine! KEYWORDS: B2B sales, lead generation, appointment setting, outbound sales, inbound sales, cold calling, warm leads, high-ticket sales, deal closing, sales pipeline management, CRM automation, HubSpot, Salesforce, Zoho, LinkedIn outreach, email marketing, email campaigns, prospecting, lead nurturing, multi-channel outreach, consultative selling, sales strategy, business development, revenue growth, sales automation, telemarketing, B2B marketing, sales funnels, appointment booking, client acquisition, prospect research, market research, sales enablement, sales consulting, SaaS sales, tech sales, digital marketing sales, real estate sales, financial services sales, healthcare sales, e-commerce sales, logistics sales, manufacturing sales, energy sales, education sales, startup sales, pipeline optimization, lead qualification, CRM management, sales conversion optimization, prospect engagement, B2B lead lists, LinkedIn lead generation.

Ability to provide excellent customer service over 3 years (by phone, chat, email). No English language barrier(native speaker). Having 3+ years of experience in customer service roles, I would like to add definite value to your organization with visible positive results. I am always eager and quick to learn new skills as required. Under pressure, I always keep a positive mental attitude to fulfill my task. My objective is to obtain a position where I can maximize my customer relations, staff leadership, communication skills and problem analysis in a challenging environment to achieve the corporate goals. I am confident that I have gathered enough knowledge on the following, but not limited to: - -Quality Monitoring / Quality Assurance -Chat Support -Email Handling -Reports Creation -MS Office knowledge especially in MS Excel & MS Word - -Extensive Web Research -Data Entry / Data Mining -Technical Support - Products Reviews - Technical support I do have a strong foundation in these above mentioned areas. Core skills: • Commitment and willingness to provide outstanding customer service • Hard working and keen to learn • Ability to work in a team or individually • A Calming Presence Goal Oriented Focus • Willingness to Learn • Administrative and computer skills (operating system: Windows XP, 7, 8, & 10. Office suites: MS Word, MS Excel, Outlook etc.) • Excellent time management abilities Career Objectives:- To gain engaging position and looking for new opportunity in Customer Service to extend my existing knowledge and develop skills as CSR within an organisation. Use my can-do attitude, keen learning abilities, customer orientation and eye for detail to achieve success. Take a look at my clients' feedback and my tests results and please don't hesitate to contact me if you need more information about my professional profile.