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With 7+ years as an independent freelancer—backed by 2,300+ logged hours, Top-Rated Plus (Top 3%), and 120+ successfully delivered projects on Upwork—I’ve helped 15 SaaS founders and entrepreneurs bring their vision to life by managing the full product lifecycle from idea to launch. As a Senior Agile Business Analyst and Product Manager for SaaS, B2B, and B2C products, I help founders build their vision from 0 → 1 by defining and managing requirements, backlogs, roadmaps, and prioritization (MoSCoW); delivering user research, competitive analysis, market research, user journeys, wireframes, user stories, and acceptance criteria; and more. Then, I move into QA Analyst work to test and validate releases against requirements and specifications. This includes creating test cases and edge cases, reporting bugs, running cross-platform testing (web, iOS, Android), and performing UAT, functional, UX, and performance testing. Finally, I move into technical writing, creating API documentation, building knowledge bases with AI chatbot integration, writing release notes, user guides, and how-to articles, designing annotated screenshots with callouts, and producing demo and walkthrough videos. As a T-shaped engineer with a primary role as an Agile Business Analyst and Product Manager, plus experience as a QA Analyst and Technical Writer, I’m confident I can help you with the following: 🧰 MAIN ROLE: Senior Agile Business Analyst | SaaS & B2B Product Manager ● Business Analysis & Planning: Understand your idea and high-level requirements. Draft market research, competitive analysis, requirements, scope, and UX research. Draft BRDs and PRDs, and use AI to accelerate documentation so I spend less time writing and more time on strategy, prioritization, and validation. ● Product Management: Define the MVP and roadmap. Create the backlog. Draft user stories, acceptance criteria, business rules, prioritization, validations, and data mapping. Create UX wireframes and sketches, and map user flows and journeys. ● Requirements Engineering & Designing: Designing UML diagrams (use case, sequence, activity, context, ERD, DFD), BPMN (levels 1-3), and flowcharts. Support architecture engineers by creating technical and cloud architecture diagrams. Draft high-level and low-level design documents. ✍️ T-SHAPED ROLE: Technical Writer | API Documentation | Knowledge Bases | Walkthrough & Demo Videos ● Technical Writing & Documentation: Write API and developer documentation using a docs-as-code approach (Mintlify, ReadMe, GitBook, etc.). Build knowledge bases and help centers (Intercom, Notion, GitBook, MkDocs, etc.), including AI chatbot integrations. Create how-to articles, user guides, and release notes in weeks, not months. ● Walkthrough & Demo Videos: Create screencasts, feature demos, and walkthrough videos with AI voiceover, callouts, screen recording, on-screen text, and zoom effects. 🪲 T-SHAPED ROLE: QA Analyst | Test Engineer ● QA vs Requirements Validation: Validate new releases against requirements 1:1, flag mismatches, draft AI-assisted test cases to cover gaps, create UAT test plans, and share them with the dev team. ● Manual & Cross-Platform Testing: Perform manual, cross-platform testing across iOS, Android, macOS, Windows, Linux, and web (Chrome, Safari, Firefox, Edge, Brave). Draft AI-assisted test cases and create bug reports (Sequence ID, Title, Description, Priority, Test Status, Progress Status, Test Steps, Expected Result, Screenshots/Recorded Videos). ⚒️ My Tools I use Notion, Jira, Trello, Confluence, Asana, Azure DevOps, ClickUp, Monday, Slack, Miro, Figma, Claude, ChatGPT, Gemini, Draw io, Lucidchart, Visio, FigJam, Google Workspace, Microsoft 365, Swagger, ReadMe, GitBook, Intercom, MkDocs, Nextra, and Fumadocs. Let’s work together to shape your product faster, clearer, and more effectively. Send me a message, and I’ll be more than happy to help. Best regards, Abdelrahman Ragab

100% Job Success | Top Rated | 40+ completed projects | 5-star reviews I’m a trained architect helping clients design and develop real spaces — from concept to layouts, materials, and fully visualized results. Because I come from an architecture background, my renders don’t just look good — they respect proportions, materials, lighting, and real construction logic, which is why clients trust my work for real estate marketing, approvals, and investor presentations. I work on: • Residential houses & villas • Interior design projects • Exterior & facade design • Renovations & remodels • Space planning & layout design My process combines architectural thinking (proportions, light, circulation, materials, buildability) with 3D visualization, so clients don’t just see their project — they understand it before it’s built. Services include: • Interior & exterior architectural design • Floor plans & layouts • 3D architectural visualization • Renovation & remodeling concepts • Client-ready presentations If you’re looking for someone who can design your space and show it clearly, not just decorate it, you’re in the right place. Portfolio below.

🏆 Top Rated Freelancer ✅ 100% Job Success Rate * I'm working as a System administrator with 4 years of experience in the IT field, I have Excellent communication and organizational skills, strong technological and interpersonal skills, Solve problems quickly, resolve conflicts, and meet deadlines while working independently or with a team, Ambitious and eager to learn to prove to be a positive asset to your organization. * Successfully resolved over 30 technical issues per week, maintaining a customer satisfaction rating of 100% or higher. * I’m skilled in several different areas, and as such can offer services including (but not limited to): •Manage Network Infrastructure. •Installing windows server (AD-DNS-DHCP-Print Server-File Share) •Kaspersky endpoint administration •VMware ESXI •Manage and Configure Fortigate Firewall 80F •Troubleshoot Windows issues (Hardware & software) •Manage and Configure Qnap Storage •Installing Cameras •Setup Printers & Scanners •Backup Scenario •Cloud Computing (Azure - Contabo - Google Cloud) •Documenting and reporting on system configuration and maintenance •In-depth Knowledge of Operating Systems (Windows - MacOS) •Server Migration •Providing Users With Remote Access •IT Support L1 & L2 •Microsoft 365 admin My Courses: ● HCNA Routing and switching (Certified) ● MCSA ● Microsoft Azure AZ 900 Fundamentals ● Microsoft Azure AZ 104 administration ● CCNA ● CompTIA A+ ● CompTIA N+ ● C++ Please let me know if you have any further questions or concerns. I look forward to working with you. Thank you, and have a great day.

✅ Top Rated Expert ✅ Senior Penetration Tester ✅ Digital Forensics ✅ Cyber Investigation I help companies and individuals secure their systems with proven cybersecurity expertise. I'm a cybersecurity expert and Information Security projects manager and founder at XEye Security, I have more than 13 years of work experience including Penetration Testing, Digital Forensics, and OSINT, and I am also a Top-Rated freelancer on Upwork with a 100% Job Success Score. ⇨ Certificates we hold: CEH, OSCP, OSCP+, CRTP, OSEP, eMAPT, CRTE, GCIA, GCIH, SSCP, GRISC, CISA, CCSP, CompTIA Security+, and CompTIA Pentest+. Together with my teams from XEye Security, we will provide you the following services with highest quality and best results: • Penetration Testing (Manual and Automated) to identify and fix vulnerabilities with high quality official report from XEye Security and in compliance with all security standards. • Digital Forensics and Cyber Investigations to uncover the hidden attacks, root cause, the evidence and we will support you in legal proceedings. • Cyber Intelligence and OSINT (Open-Source Intelligence) to reveal information about intruders or cyber criminals who committed any blackmail or cybercrime against you. we will collect and reveal evidence, detect threats and also data breaches. • Reputation Management to protect, repair, and enhance your business online digital image. • Dark Web Monitoring and Investigation to detect and find all breached data. • Social Media Accounts Recovery, we recover lost social media accounts as far as it belongs to you. • Email Security and Reputation Enhancement to protect your emails and domains from all kinds of cyber threats and ensuring that your emails not marked as spam. • Information Security Compliance Consulting, Audits for SOC 2, ISO 27001, and ISO 27701. At XEye Security, we have worked with renowned enterprises and small and medium sized companies around the US, the EU, the MENA, and South Africa and we have provided high-quality services, and solutions allowing our clients to stay secure and compliant. We have a sub company named XEye Academy, we provide private trainings with certified and skilled expert trainers for almost all cybersecurity majors with dedicated labs and support, and in partnership with PECB, we provide internationally recognized certification courses such as ISO/IEC 27001 Information Security Management, ISO/IEC 27002 Controls Implementation, ISO/IEC 31000 Risk Management, and specialized Cybersecurity Management programs including Cybersecurity Foundation and Lead Cybersecurity Manager. ⇨ Why choose XEye Security? • Proven expertise in all cybersecurity majors • Global reach with diverse industry experience • Affordable, accessible cybersecurity solutions and services • Client‑ready and high-quality standards • More than 97% client satisfaction rate • Your cybersecurity is our top priority Please reach out to me through Upwork, I and my team are happy to support you and provide you with the best services at any time.

With over 6 years of hands-on experience managing complex IT environments, I specialize in deploying, securing, and optimizing infrastructure across Windows Server and Linux-based systems, both on-premise and in the cloud. I’ve built, maintained, and scaled critical services for fast-growing businesses, from high-availability web servers and SQL databases to endpoint protection and remote monitoring systems. Here's what I specialize in: Servers & Virtualization: Expert in managing Windows Server (2012R2, 2016, 2019, 2022) and Ubuntu/Debian servers across DEV, STAGING, UAT, and PROD environments. Highly experienced in deploying, performing in-place upgrades, optimizing performance, and live migrating VMs hosted on Hyper-V and VMware. Strong focus on high availability, failover clustering, replication strategies, storage optimization (NTFS/ReFS), and full infrastructure documentation with redundancy and business continuity planning. Infrastructure & Cloud: Proficient in designing and managing infrastructure including Nginx and Apache web servers, reverse proxy configurations, load balancing, and SSL management using Let’s Encrypt and Certbot. Experienced in DNS and domain management across Cloudflare, IONOS, and Namecheap, including routing, caching, and security layers. Skilled in provisioning and managing cloud environments on Microsoft Azure and Oracle Cloud Infrastructure (OCI), including VM deployment, networking, storage, and cost optimization. Automation & Scripting: Advanced experience in PowerShell, Bash, and Ansible to automate patch management, reporting, system health checks, backup operations, and full infrastructure deployment. Built scheduled and event-driven automation using CRON, Windows Task Scheduler, WSUS, and RMM platforms. Focused on reducing manual workload, improving consistency, and ensuring repeatable, error-free operations across environments. Security & Monitoring: Configured and managed enterprise-grade security solutions including Bitdefender GravityZone, Microsoft Defender for Endpoint, Huntress, SentinelOne, and CrowdStrike. Experienced in threat detection, incident response, endpoint hardening, and compliance alignment. Performed vulnerability assessments and penetration testing using tools such as Burp Suite, Nmap, and Nessus. Deployed and maintained RMM and monitoring solutions including NinjaOne, ConnectWise, and Microsoft Intune for centralized visibility and proactive system management. Backup & Disaster Recovery: Designed and implemented robust backup and disaster recovery strategies using Veeam Backup & Replication, Hyper-V checkpoints, and SQL backup solutions. Integrated cloud storage such as Wasabi for offsite backups. Conducted regular disaster recovery testing, failover validation, and recovery optimization to ensure data integrity and minimal downtime across both physical and virtual infrastructures. Vendor & Client Collaboration: Worked closely with solution providers including Bitdefender, ConnectWise, Wasabi, NinjaOne, and Microsoft partners to optimize tooling, streamline operations, and secure cost-effective solutions. Experienced in vendor negotiations, solution architecture alignment, and delivering services that balance technical performance with business requirements while maintaining clear and professional client communication.

Experienced software developer since 2001 with 200+ completed projects and $200K+ in successful deliveries. Education & Background: 5-year Computer Science degree + 2-year specialized diploma Senior developer at MicroTech (CMI Level 3) and ITS (CMI Level 5) Full-time freelancer since 2007 serving US, UK, and international clients Core Expertise: 🔥 Trading Systems Development: MQL4 & MQL5: Expert Advisors, Custom Indicators, Trading Panels Multi-Platform: cTrader cBots, NinjaTrader, TradeStation, TradingView Pine Script Advanced Features: HFT systems, multi-timeframe analysis, risk management Trading Automation: Signal processing, order management, portfolio systems 💼 Business Applications: Excel Automation: VBA, VSTO, complex dashboards and workflows Desktop Development: C#, VB.NET, ASP.NET, Windows applications Database Systems: SQL Server, MySQL, Access, data management Web Integration: APIs, JavaScript, Python automation, web scraping What Sets Me Apart: ✅ 20+ years proven experience with Fortune 500 companies (BP, Siemens, Nestlé, IBM) ✅ Trading systems specialist - Deep understanding of market mechanics and execution ✅ Complete project ownership - From strategy design to live deployment ✅ Multi-platform expertise - Work across all major trading platforms ✅ Long-term partnerships - Many clients since 2005 with ongoing system maintenance My Development Process: Strategy Analysis - Understanding trading logic and market requirements Technical Architecture - Robust, scalable system design Iterative Development - Regular testing with demo builds Performance Optimization - Speed, accuracy, and reliability focus Complete Delivery - Full source code, documentation, and deployment guide Ready to discuss your trading system requirements and deliver professional-grade solutions.