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I am a Certified Information Security Manager (CISM) with strong work ethics and a productive self-starter. A seasoned network engineer having more than 15 years of Networks & Information security experience. Much of my experience comes from working with the networking giant, Cisco. I have experience with network technology vendors such as Juniper, PaloAlto, Checkpoint, Azure, AWS, Fortinet to name a few. I have participated in multiple large and small projects, collaborating with teams, effectively co-working with other professionals to achieve the desired outcomes for businesses in US and Australia. Some of my IT Certifications: CISM, Cisco CCNP, CheckPoint, Microsoft, Juniper JNCIS Network Firewalls I can manage: Cisco ASA, Firepower, CheckPoint, PaloAlto, Fortigate, and more. Cisco Skills: Cisco DNA Centre, ACI, APIC, Prime, FTD, NGIPS, ISE, Nexus 5k 7k 9k, CSR, ASR, ISR Routers SDN and SD-WAN: Cisco, Viptela, VeloCloud, Citrix Netscaler, Versa, Meraki AWS and Azure Skills: Compute, Storage, Load Balancer, WAF, Azure SQL VOIP technologies: CUCM, CME, Voice Gateway, Voice Gatekeeper, CUBE, Jabber, 3CX, FreePBX, SIP Trunk Load Balancers: F5, Radware Alteon, Citrix Netscaler Network Protocols: BGP, VPN, MPLS, OSPF, EIGRP, TCP, UDP

I am an IT veteran with more than 20 years experience with network technology such as: VoIP Telephony (Asterisk, FreePBX) Web Development (HTML, Javascript, CSS) Coding (PHP, NodeJS, .Net) Scripting (Powershell, Bash) Server Administration (Windows, Linux, Unix) Database Administration (MS SQL, MySQL, MongoDB) Virtualisation (XenServer, VMWare) Monitoring (Nagios) Automation (Ansible) I have helped to launch and run several successful businesses offering services such as: Web and email Hosting Web design specialising in eCommerce Hosted PABX (VoIP) services ADSL and Dial-up Internet Services (ISP) I have been involved with building and overseeing the SaaS/Cloud infrastructure of a major global hospitality software company, however no job or problem is too small for me to sink my teeth into. A natural-born troubleshooter, I thoroughly enjoy getting to the bottom of those niggling technical problems and making sure that they don't come back again. I hope that by helping you with your project, that I will be able to put my extensive knowledge to work for you and also continue to stay up to date on the latest technology that business are using to make their lives easier. Look forward to working with you!

Cloud Infrastructure & Network Engineer with 5+ years delivering Microsoft 365 transformations, Azure infrastructure, and multi-site enterprise networks. I help businesses migrate to the cloud safely, modernise their identity systems, and build secure, scalable networks — without disrupting operations. WHAT I DELIVER FOR CLIENTS Microsoft 365 & Azure Cloud Infrastructure - Zero-downtime tenant-to-tenant migrations with complete data integrity - On-premises to cloud transformations (Active Directory to Entra ID, domain controller decommissioning) - Azure infrastructure deployment with VMs, virtual networks, VPN gateways, and Network Security Groups (NSGs) - NSG configuration to extend on-premises segmentation to cloud workloads - Single Sign-On (SSO) implementations using SAML and OIDC protocols - Conditional access policy design aligned with Zero Trust principles Enterprise Network Architecture - Multi-site network design with VLAN segmentation and dual-edge architecture - High-availability firewall clusters (WatchGuard, Fortinet, Cisco Meraki) with failover configuration - Guest WiFi deployment with RADIUS authentication and access control policies - Network security audits, vulnerability remediation, and policy enforcement - SD-WAN coordination and Cisco Meraki infrastructure deployment - Aruba switch configuration with trunk/access ports, static IPs, and routing protocols Endpoint Management & Automation - Microsoft Intune and Windows Autopilot zero-touch device provisioning - PowerShell automation for identity management, endpoint configuration, and deployment workflows - Device enrolment scripts and hardware hash collection automation - Browser shortcut deployment and web application rollout automation Unified Communications - PBX to Microsoft Teams Phone System migrations - Multi-level auto attendants with business hours and holiday routing - Call queues with agent assignment, overflow handling, and DID management Security & Compliance - Regulated medical-device infrastructure (FDA, TGA, EU MDR) - BitLocker Drive Encryption automation with BIOS password configuration - Security policy implementation and endpoint hardening - Vulnerability assessments of SOUP components for international regulatory compliance - Quality Management System (QMS) documentation for regulated industries CROSS-INDUSTRY EXPERIENCE I've delivered infrastructure solutions across three distinct sectors, giving me perspective on different operational requirements: Hospitality — Multi-site network architecture, segregated guest WiFi, vendor access management, high-availability systems for customer-facing services Retail — Large-scale distributed networks supporting 460+ store estates, POS system integration, centralised management across geographic locations Medical Devices — Clinical Interface systems, FDA/TGA/EU MDR regulatory compliance, secure device provisioning, QMS-aligned documentation RECENT PROJECT EXAMPLES Cloud Transformation: Architected complete on-premises to cloud migration including Active Directory to Entra ID, enterprise-wide zero-touch device provisioning via Autopilot, file server migration to SharePoint and Azure Blob Storage, and successful domain controller decommissioning — all delivered with zero business disruption. Network Architecture: Designed dual-edge network infrastructure with segregated public connections using RG701H RADIUS Gateway for vendor and guest networks, and WatchGuard HA firewall cluster for admin network. Implemented VLAN segmentation within each zone with secure inter-network communication capabilities. M365 Migration: Executed zero-downtime tenant-to-tenant migration using Microsoft Purview eDiscovery for PST, SharePoint, and OneDrive content migration. Delivered complete data integrity with minimal user impact. Unified Communications: Delivered PBX to Microsoft Teams Phone System migration with multi-level auto attendants, call queues with agent assignment and overflow handling, and DID number assignment — modernising communications infrastructure with zero service interruption. AI-AUGMENTED OPERATIONS I also build production tools at the intersection of infrastructure and AI: - MCOL — open-source multi-LLM orchestration CLI - XpertNepal — production full-stack civic-tech platform shipped end-to-end with Claude Code This means automation that goes beyond traditional PowerShell — AI-assisted documentation, smart runbook generation, and integration workflows. TECHNICAL FOUNDATION Cloud & Identity: Microsoft 365, Azure (VMs, NSGs, VPN Gateway), Entra ID, Intune, Autopilot, Purview, Azure AD Connect, Conditional Access, SSO (SAML/OIDC), RBAC, Microsoft Dynamics Integration Networking: WatchGuard HA Firewalls, Aruba Switches, Fortinet, Cisco Meraki, VLAN Architecture, SD-WAN, RADIUS Gateway, Azure Network Security Groups, 802.1X Automation: PowerShell (Microsoft Graph API, Exchange Online, Azure), Python, Infrastructure

I am a seasoned CCaaS Solutions Architect with over 17 years of experience in pioneering contact center innovations, particularly in Conversational and Generative AI. My expertise lies in designing and deploying advanced AI-driven solutions that enhance customer and agent experiences, streamline service delivery, and improve operational efficiency. Throughout my career, I have led agile, cross-functional teams and managed large-scale migrations to cloud platforms, ensuring seamless integration and superior performance. My portfolio includes the successful development and deployment of cutting-edge AI products such as call summarization tools, quality assurance automation, and real-time agent assistance. I have worked with top-tier platforms like Genesys Cloud, NICE CXOne, Amazon Connect, Five9 , RIngCentral , Dialpad & Salesforce consistently delivering exceptional results. My expertise with On Premise solutions from Avaya , Genesys and Cisco also are a highlight of my career I am committed to operational excellence and customer-centric solutions, and I excel in stakeholder management, data-driven decision-making, and strategic product management. My certifications in AWS Solutions Architecture, TOGAF, ITIL4, and Genesys Cloud Professional further underscore my technical proficiency and dedication to continuous learning

Hello! I'm Adeel Alvi, an expert in Enterprise Networking with extensive experience in delivering high-performance, secure, and scalable network solutions. I specialize in creating and managing robust network infrastructures that enhance business operations. My comprehensive range of services includes: - Network Infrastructure - LAN/WAN Design and Implementation - Network Security - Unified Communications - Cloud Networking - Software-Defined Networking (SDN) - Network Monitoring and Management - Network Virtualization - Network Optimization and Performance Tuning With 7 years of experience, I am committed to providing top-notch networking solutions that drive business success. Let's work together to transform your network infrastructure and ensure your business stays ahead in today's competitive landscape. Contact me today to elevate your network performance!