Hire the Best IT Managers
in Mexico

Hi there! Im Alinne I have worked in various areas of IT technology for over eight years. I have mainly worked in the hospitality industry, in roles such as technical support, help desk support, network assistant, IT coordinator and IT sub manager. I consider myself as someone hardworking and reliable with strong communication and interpersonal skills to resolve technical issues and perform IT-related troubleshooting. My areas of expertise: • Provide remote end-user support, troubleshooting and resolving technical issues using remote desktop tools and other software. • Installation, configuration, upgrading, troubleshooting and documentation of various software, applications and windows, linux and mac operating systems • I am experienced in managing networks, including LAN, VLAN, firewall, DHCP and DNS, and I am also skilled in troubleshooting. • Creation Technical documentation, such as user manuals, how-to guides, SOPs, Policies, procedures. • Patch management, system upgrades, and security best practices Proficiency on these tools: o Microsoft office suite 365(word, excel, outlook, drive, sharePoint) o Trello, Asana o Zoom, MS Teams, LogMeIn, Any desk, Zendesk o Microsoft environments include AD, MS-SQL, MS-365 with Exchange, Windows Server, Windows 10, Windows 11 o Firewall: Fortinet Fortigate, Linux IPTables and Shoreline firewall. o Switching & Routing: Cisco, HPe Aruba, Allied Telesis, Unifi, Netgear. o Access Point Ruckus, Cisco, Unifi, HPe Aruba o Hospitality systems such Opera, Simphony, Sonifi, guest hotspot gateway o Avaya VOIP Please feel free to invite me to review your job or project. I would be happy to send you a proposal and show you how I can help streamline your workflow, free up your time with my work. Hope to hear from you soon!

Mexican bilingual professional (Spanish native, English intermediate) with experience in customer service, administrative support, and documentation. I offer Mexican Spanish for region-specific projects and am comfortable communicating in English after living one year in California, USA. My work includes documentation, English–Spanish transcription, data entry, and voice/audio projects, including AI training. I’m detail-oriented, reliable, and interested in short-term or part-time projects (up to 4 hours per day).

I currently specialize in creating and editing WordPress sites, have enough PHP skills to make changes to plugins or code to suit the client needs. My HTML/CSS skllis are excellent. I also can troubleshoot computer problems remotely (mainly Windows). My help desk skills are excellent and have about 15 years experience answering tickets. Computers have been a hobby of mine since I was a young, when I received my first one. I loved to program it, take it apart and troubleshoot it. Been working in the computer field since about 20 years ago as an independent Consultant / tech, also in various jobs. I enjoy learning new things, software, languages, operating systems. I'm able to learn them very fast, since I can speed-read. I also get a great deal of satisfaction when I solve difficult problems in the Technical field. Since I grew up on the border between the US and Mexico (Tijuana) and learned English from an early age, I have excellent verbal and written skills. My background also includes 15+ years of help desk and customer support experience. I have supported companies like HeroThemes (plugin support), Ziggeo and Kargo (video recorder and ad tech), and LinkWhisper (plugin support), ensuring timely and effective resolution of customer inquiries.

Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,

Highly motivated IT engineer with a solid foundation in infrastructure management. Eager to learn and grow in a dynamic IT environment. Proven ability to provide technical support, perform system maintenance, and contribute to the optimization of IT operations.

I help businesses turn messy spreadsheets and manual processes into structured, automated systems. If you're working in Excel or Google Sheets but dealing with errors, manual updates, or information that doesn’t match, I can help you organize, simplify, and automate your workflow. I don’t just manage data. I build systems that actually work in real, day-to-day operations. What I can help you with: 🔹 Build structured systems in Excel or Google Sheets 🔹 Automate workflows using formulas or Apps Script 🔹 Clean and organize inconsistent or messy data 🔹 Create tracking dashboards for your operations 🔹 Connect forms, sheets, and processes into one flow What you get: ✔ Less manual work ✔ Fewer errors ✔ Better control over your information ✔ Systems you can actually use and maintain I focus on practical solutions, not overcomplicated tools, but systems that make your work easier and more reliable.