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As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.

𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 | 𝟭𝟬𝟬% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 | 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 (𝐌𝐒-𝟭𝟬𝟮 & 𝐌𝐃-𝟭𝟬𝟮) Need someone who can quickly fix Microsoft 365 issues, provide ongoing support, properly manage your environment, or improve your organization's security? That's exactly what I do. I'm a Microsoft Certified Microsoft 365 Administrator with over 6 years of hands-on experience helping SMBs, MSPs, and growing organizations manage, secure, migrate, and support their Microsoft 365 environments. Whether you are dealing with a Microsoft 365 issue, planning a tenant migration, troubleshooting Outlook, securing user accounts with Microsoft Defender and Conditional Access, or looking for ongoing IT support, I focus on practical solutions that minimize downtime and keep your business running smoothly. My goal is not just to fix today's issue, it's to make sure the same problem doesn't come back tomorrow. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: 𝟭- 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: - Microsoft 365 tenant setup and administration - Exchange Online administration - Microsoft 365 migrations - Exchange mailbox migrations - SharePoint Online administration - SharePoint permissions and document libraries - Microsoft Teams deployment and troubleshooting - OneDrive setup and synchronization - Microsoft 365 licensing - User onboarding and offboarding - Entra ID (Azure AD) - Microsoft Intune administration 𝟮- 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: - Multi-Factor Authentication (MFA) - Conditional Access Policies - Microsoft Defender - Endpoint security - Identity and Access Management - Endpoint hardening - Security assessments - Vulnerability remediation - Microsoft security best practices 𝟯- 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 & 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲: - Windows Server Administration - Active Directory - Group Policy (GPO) - DNS & DHCP - VMware ESXi - File Server management - Backup & Disaster Recovery - Network troubleshooting 𝟰- 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I provide remote IT support for businesses that need a reliable Microsoft 365 expert to resolve technical issues quickly. I regularly help clients with: - Microsoft Outlook issues - Teams calling and meeting problems - Exchange Online mailbox issues - SharePoint access and permission errors - OneDrive sync problems - Microsoft Office troubleshooting - Windows 10 & Windows 11 support - Windows Server 2019, Windows Server 2022, & Windows Server 2025 support - Printer and device setup - Performance optimization (Laptops & Desktops) Why Choose Me: - Quick response and clear communication - Business-focused recommendations - Root-cause troubleshooting, not temporary fixes - Security-first approach - Flexible across time zones Whether you need help with Microsoft 365 Administration, Exchange Online, SharePoint Online, Microsoft Teams, Entra ID, Windows Server, or ongoing IT Support, I would be happy to discuss your requirements and recommend the best solution for your business. Invite me to your job to discuss your specific needs.

I help businesses simplify complex IT challenges by aligning technology with business outcomes. With 15+ years of hands-on infrastructure, cloud, virtualization, Windows Server, and endpoint management experience, I specialize in Microsoft 365, Azure, VMware, cloud migration, infrastructure modernization, and IT operations. 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 365/𝗜𝗻𝘁𝘂𝗻𝗲 & 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 ✅ Administration of Entra ID, Exchange Online, SharePoint, OneDrive, Teams ✅ Domain & DNS: SPF, DKIM, DMARC, MX, AWS SSO, IAM, EC2, S3, Lambda, VPC ✅ (Microsoft Entra ID/SSO, RBAC & PIM, ADFS, Azure SSO, MFA, SAML, OAuth, OpenID, AD, DFS, LDAP, PKI, SSL ✅ Security & Compliance: Defender for Endpoint & O365, DLP, Conditional Access, RBAC, SSPR, Sensitivity Labels, Azure Security Policies ✅ Tenant-to-tenant migrations: BitTitan, CodeTwo, MigrationWiz, SkyKick ✅ Hybrid Deployments: Exchange + Office 365, ADFS, Azure AD/Entra ID Connect ✅ Modern Workplace Management: Intune, Autopilot, Co-management, AVD, Windows 10/11, Windows 365/Cloud PC ✅Exchange → Microsoft 365 (on-prem, hybrid, or legacy Exchange) ✅Microsoft 365 Tenant-to-Tenant (cutover, staged, or cross-geo) ✅Google Workspace (G Suite) → M365 ✅IMAP / POP mailbox migrations to O365 ✅ RMM tools: Intune, Datto RMM, ConnectWise, NinjaOne, ManageEngine ✅ Endpoint management, application deployment & compliance 𝗔𝗰𝘁𝗶𝘃𝗲 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿𝘆 & 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 ✅ Windows Server (2000–2025), STD, SBS & Essentials Deployment and Administration ✅ Active Directory (ADDS), DNS, DHCP, GPO, IIS, WSUS, NTFS, DFS, LDAP, PKI, DNS, GPO, DHCP, IIS, WSUS, SSL, Azure Virtual Machines, Azure Storage, Azure Functions, Virtual Networks, Azure WAF, P2S/S2S VPN, File Services Management ✅ Domain Controller (DC) Migration & Active Directory Modernization ✅ FSMO Role Transfer, AD Health Checks & Infrastructure Upgrades ✅ Hybrid Identity with Entra ID (Azure AD), Entra Domain Services & Azure AD Connect ✅ ADFS, Single Sign-On (SSO), Multi-Factor Authentication (MFA) & Identity Management ✅ Remote Desktop Services (RDS), RRAS & Secure VPN Deployment ✅ PPTP, L2TP/IPsec, SSTP & IKEv2 Remote Access Solutions ✅ Hyper-V Virtualization, Live Migration, NLB, CAU & Hyper-V Replica ✅ Windows Server Failover Clustering (WSFC), CSV & High Availability (HA) ✅ Disaster Recovery (DR), Business Continuity Planning (BCP) & DR Testing ✅ Azure Arc, Azure Site Recovery (ASR) & Hybrid Cloud Integration ✅ Windows Admin Center (WAC) & SCVMM Administration Additional experience includes Vmware vSphere, vSAN, Proxmox VE, Veeam backup solutions, Omnissa Horizon VDI and enterprise ITSM platforms including Manage-Engine and Web Help Desk. Why Clients Work With Me: • Strong blend of technical expertise and business strategy, ensuring solutions align with operational goals, budgets, security, and compliance requirements. • Extensive experience in deploying, modernize, troubleshooting complex Vmware, M365, Windows Server, Veeam and Azure environments. • Clear communication, detailed documentation, knowledge transfer, and a client-first approach throughout every engagement. ---------------- Certifications ---------------- ✅ MS - Server Virtualization with Hyper-V and System Center ✅ MCSE - Microsoft Certified Solution Expert ✅ Microsoft Certified Azure Administrator

Need an experienced IT Infrastructure Engineer to manage your Microsoft 365 environment, Windows Servers, cloud infrastructure, or MSP operations? Why clients choose me: ✔ Top Rated Plus Freelancer with a 100% Job Success Score ✔ 8+ Years of Professional Experience in IT Infrastructure & MSP Support ✔ Successfully Delivered Microsoft 365, Cloud, Infrastructure & Security Projects ✔ Expertise in Microsoft 365, Windows Server, Entra ID, Intune, VMware, Proxmox & Veeam ✔ Focused on secure, scalable, and reliable IT solutions with minimal downtime ✔ Long-Term Technical Support ✔ Fast Response & Clear Communication ✔ Strong Troubleshooting & Problem-Solving Skills I help businesses and Managed Service Providers (MSPs) build, secure, migrate, and optimize reliable IT environments that reduce downtime, strengthen security, and improve productivity. With over 8 years of professional experience, I have successfully delivered Microsoft 365, Windows Server, virtualization, networking, cloud, and security solutions for businesses across multiple industries. As a Top Rated Plus freelancer with a 100% Job Success Score, I focus on delivering reliable solutions, clear communication, and long-term support. I can help you with: • Microsoft 365 Administration • Microsoft Entra ID & Intune • Windows Server Administration • Active Directory • VMware, Hyper-V & Proxmox • Network Administration • Veeam Backup & Disaster Recovery • Wazuh SIEM & Security Monitoring • ISO 27001 Security Controls • MSP Operations & RMM Management • NinjaOne RMM • Bitdefender GravityZone • MSP360 Backup • Remote IT Support • IT Documentation & SOP Development How I Work • Understand your requirements and current environment. • Assess challenges, risks, and improvement opportunities. • Design a practical, secure, and scalable solution. • Implement, migrate, or optimize the required systems. • Document changes and provide ongoing support as needed. Recent Project Highlights • Deployed a private cloud infrastructure using Proxmox on Hetzner Dedicated Servers and migrated on-premises workloads to the cloud. • Migrated organizations from On-Premises Active Directory to Microsoft Entra ID, including user identities, device migration, and Microsoft 365 integration. • Implemented ISO/IEC 27001 aligned IT security controls, including MFA, endpoint protection, backup strategies, access control, vulnerability remediation, and security hardening. • Designed and deployed Wazuh SIEM for centralized security monitoring across Windows Servers, Linux Servers, Docker environments, and Microsoft 365. • Managed Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, licensing, and tenant administration. • Implemented Microsoft Intune for device enrollment, compliance policies, endpoint security, and centralized management. • Deployed and managed VMware ESXi, Hyper-V, and Proxmox virtualization environments with Veeam Backup and Disaster Recovery solutions. • Configured enterprise networks, including routers, switches, VLANs, VPNs, firewalls, DNS, and DHCP for secure and reliable connectivity. Whether you need Microsoft 365 administration, cloud migration, Windows Server management, virtualization, networking, security implementation, or ongoing MSP support, I'm committed to delivering reliable solutions that help your business succeed. Ready to improve your IT infrastructure, security, or Microsoft 365 environment? Click "Invite to Job" or book a consultation to discuss your requirements and receive practical recommendations tailored to your business.

✅ Azure ✅ System Administration ✅ Veeam Certified Engineer ✅ 13+ Certifications ✅ 7+ Years. Managed and Developed infrastructures with 5M+ Users. Highly Passionate and Always updated with new cloud patterns and best security practices. What Value do I provide in my solutions? ✔️ Least privileged access to cloud resources ✔️ Zero Down Time server deployments and High Availability Infrastructures ✔️ Cost Optimized solutions without compromising operational excellence ✔️ Taking responsibility and quick action on critical production problems Why Choose Me: 🔝 Top-Notch Skill Set: As a Cloud Engineer at DataDog and Microsoft Azure Solutions Architect I am experienced in managing enterprise cloud infrastructures on-premises infrastructure, best security practices, analyzing scope, providing optimal recommendations, and developing accordingly 🤝 Client Satisfaction: Always available to explore and discuss new ideas and improvements, any updated needs of the existing infrastructure, and educate clients about their infrastructure to help them make better decisions. 🔍 Research-Driven Approach: Each project is a journey of exploration. I invest time in understanding each project's needs and requirements, meticulously researching to unearth insights and provide industry-standard solutions Certifications: Certified Microsoft Azure Infrastructure Solutions Certified Azure Solutions Architect Expert Certified Windows Server Hybrid Advanced Services Certified: Windows Server Hybrid Administrator Associate Certified Administering Windows Server Hybrid Core Infrastructure Certified CCNA Veeam Certified Engineer (VMCE) 2023 Certified (ISC)² Candidate Microsoft Certified Trainer 2022-2023 Microsoft Certified: Security Operations Analyst Associate Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Administrator Associate Certified Azure Fundamentals If you have read this far. I appreciate that you took the time to read through my profile. If you want to develop a project, discuss it, or even if you want to further know about my skill set. Feel free to reach out. Regards M Imtiaz

I'm a Microsoft Certified Systems Administrator specializing in Microsoft Azure, Microsoft 365, Windows Server, and hybrid cloud solutions for small and medium-sized businesses. I build secure, reliable IT infrastructures that keep downtime low and operations running smoothly. My Azure work covers VM and network deployment (VNets, Load Balancers, NSGs, Storage Accounts), identity and access management with Microsoft Entra ID (RBAC, Conditional Access, MFA), and proactive monitoring via Azure Monitor and Log Analytics. I also handle backup and disaster recovery using Acronis, Veeam, and Azure Backup/Site Recovery. On Microsoft 365, I manage full tenant administration — Exchange Online, SharePoint/OneDrive, Teams, user/license provisioning — plus security hardening through Conditional Access, MFA, and Defender for Office 365, whether it's a fresh setup, an Exchange migration, or ongoing management. WHAT I OFFER: ✅ Microsoft Azure – Virtual Machines, Virtual Networks, hybrid integration, networking (Load Balancers, NSGs, Azure Firewall), Storage Accounts, FSLogix and Azure Virtual Desktop (AVD) ✅ Azure Identity & Security – Microsoft Entra ID (Azure AD), RBAC, Conditional Access, MFA, and Defender for Cloud ✅ Azure Monitoring – Azure Monitor, Log Analytics, and Application Insights for proactive issue detection ✅ Windows Server (2016–2025) – installation, configuration, and administration ✅ Active Directory & Hybrid AD – user management, group policies, Azure AD Connect/sync, and security hardening ✅ Virtualization (Hyper-V/VMware) – setup, migration, and optimization of virtual environments ✅ Backup & Disaster Recovery – Acronis, Veeam, and Azure Backup/Site Recovery configuration, monitoring, and testing ✅ Microsoft 365 Administration – tenant setup and management, Exchange Online, SharePoint & OneDrive, Teams, user provisioning and licensing ✅ Microsoft 365 Security – Conditional Access, MFA, Defender for Office 365, and compliance basics ✅ Storage & RAID Configuration – SAN, NAS, and storage health monitoring ✅ Security Hardening & Patch Management – OS, firmware, and software updates ✅ Network Support – DrayTek router setup, VPN configuration, and troubleshooting ✅ Remote IT & Server Support – fast issue resolution and proactive monitoring CERTIFICATIONS: 🎯 Microsoft Certified: Azure Administrator Associate 🎯 Microsoft Certified: Microsoft 365 Administrator 🎯 Microsoft Certified: Azure AI Engineer Associate 🎯 Microsoft Certified: Windows Server Hybrid Administrator Associate 🎯 HPE ProLiant & Blade Server Service and Solution Qualification WHY CHOOSE ME? 🔹 4+ years of professional experience in Microsoft Azure and Windows Server environments 🔹 Proven expertise across Azure infrastructure, Microsoft 365 administration, Active Directory, backup, and disaster recovery 🔹 Reliable, fast, and proactive problem-solving 🔹 Client-focused approach ensuring long-term IT stability and security I specialize in Azure hybrid solutions, Microsoft 365 management, IT support, Windows Server administration, virtualization, and backup management. Let's optimize and secure your on-prem and cloud IT infrastructure to ensure seamless operations for your business 🚀