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"I'm a highly skilled IT and administrative professional with a strong foundation in Cisco networking as a Cisco Certified CCNA. My expertise extends to various IT domains, including MCSA, ERP software, MS365, Google Sheets, website development, web hosting, and logo design. I've successfully worked on a wide range of IT projects, from building and maintaining websites to crafting distinctive brand logos. In addition to my technical proficiency, I also possess a deep knowledge of financial management and accounting, making me proficient in total account management and maintenance. My multifaceted skill set allows me to offer a comprehensive range of IT and administrative services, from network setup and system administration to financial analysis and bookkeeping. I am passionate about helping businesses and organizations optimize their operations and IT infrastructure while ensuring financial stability. Let's connect and discuss how I can bring my expertise to support your specific needs."

I help businesses design, troubleshoot, and secure reliable networks so operations stay stable and risk stays low, with 9+ years of hands-on experience across Firewall, VPN, SD-WAN, and pfSense environments. Network & Security Engineer (CCNP) | MikroTik (MTCNA) | Fortinet | Cisco | Monitoring | Windows Server | Cloud I focus on scalable, documented, long-term fixes — not temporary patches — and communicate clearly throughout every project. What I can help you with • Network Design & Troubleshooting — LAN/WAN/Wi-Fi, VLANs, inter-VLAN routing, BGP/OSPF, STP, subnetting, site-to-site connectivity, performance tuning • Firewall Hardening — Fortinet (FortiGate), pfSense, Cisco ASA, UniFi — NAT, DMZ, segmentation, security policy design • VPN & Secure Remote Access — IPsec, SSL, WireGuard, OpenVPN, Xray/V2Ray — site-to-site and remote-access tunnels for distributed teams • SD-WAN & Multi-Site Connectivity — centralized policy management, WAN optimization, resilient failover across branch locations • MikroTik RouterOS & WISP Operations — routing, firewall, QoS/bandwidth shaping, wireless optimization, ISP-grade troubleshooting • Network Automation & Scripting — Python, Git version control, automated provisioning and configuration deployment • Security Assessments & Compliance — vulnerability assessments, penetration test reporting, and hardening aligned to NIST CSF 2.0, CIS Controls v8, and ISO/IEC 27001 • Endpoint & Identity Security — Microsoft 365/Intune device management, endpoint hardening, Active Directory, DNS/DHCP • Monitoring & Alerting — Zabbix, PRTG, SNMP dashboards, proactive issue detection and reporting • Servers & Virtualization — Windows Server, Linux, VMware ESXi, Hyper-V, disaster recovery/backup planning • Cloud & Hybrid Networking — AWS and GCP connectivity, hybrid architecture, migration support Example results delivered • Ransomware recovery + security hardening: recovered 91% of encrypted files and implemented protective controls • Multi-site network (50+ employees): reduced downtime 87% and saved $15,000/year through optimized architecture • Secure VPN rollout (3 countries): enabled remote work for 30+ users across multiple locations How I work • Quick assessment → clear plan → controlled changes → testing → full documentation • Secure-by-default approach and clean, maintainable configurations • Available for one-time projects, ongoing managed services, and urgent troubleshooting Send me a short summary of your environment (devices, number of sites/users, ISP links, current issues/goals), and I’ll reply with a practical plan and next steps.

Tickets piling up and nobody finding the cause? I work at tier 2 and 3. A broken API call, a DNS record set wrong, a Microsoft 365 policy fighting itself, a payment that never synced. I find the root cause, fix it, then write it down so it stays fixed. Ten years in IT across MSP, SaaS, and enterprise, most of it for US clients. Not script reading. Engineering depth behind every ticket. WHAT I COVER Support and debugging: app faults, API and webhook failures, access and subscription logic, payment and data gaps, browser and HTTP debugging Microsoft 365 and Azure: Intune, Defender for Endpoint, Entra ID, Exchange, mail delivery (DMARC, SPF, DKIM), tenant moves Infrastructure: Azure, VMware, physical server builds, networking, Cloudflare, DNS Web and monitoring: WordPress builds and cleanup, Zabbix, PostHog Security and compliance: ISO 27001, CMMC, PCI DSS, Microsoft security stack Scripting: Python, JavaScript, shell, plus AI driven automation Tools: HubSpot, Jira, Linear, GitHub, MySQL, Linux and SSH CERTS Azure Solutions Architect Expert. VMware VCP DCV and VCP NV. ISO 27001 Lead Auditor. CCNA and CCNP training. WHAT THAT LOOKS LIKE Long support contract for a US SaaS firm, near full time, covering the app, the infra, and the customer side. The client called me reliable and said the quality never dropped. Support specialist on a US contract, tier 2 and 3, day to day tickets plus project work. Azure migration planned and run with downtime close to zero. Two hacked Linux servers cleaned of a DDoS trojan, same day. That client came to me because I had fixed his last problem. HOW I WORK I cover US hours when the job needs it and I keep clients posted without being chased. You get a plain answer on what broke, what I did, and what I would change so it does not come back. Notes and handover docs come as standard. START HERE Tell me what is breaking. I will tell you how I would fix it and what it would take. No pitch.

Microsoft 365 Security • Intune • Defender for Endpoint • Purview DLP • Zero Trust I help startups, SMBs, mid-market companies, enterprises and MSPs build, secure and fix Microsoft 365 environments using Microsoft Intune, Microsoft Defender for Endpoint, Microsoft Purview, Microsoft Entra ID (Azure AD), Windows Autopilot, Exchange Online, SharePoint Online, Microsoft Teams, PowerShell and Microsoft 365 Copilot. Whether you need tenant hardening, an Intune and Autopilot rollout, Defender for Endpoint deployment, Endpoint DLP and sensitivity labels, Conditional Access and MFA enforcement, Zero Trust design, an Exchange Online or tenant-to-tenant migration, SharePoint permissions cleanup or Copilot readiness, you get it built to Microsoft best practice: reviewed first, piloted, then rolled out in phases. MS-102 certified (Microsoft 365 Certified: Administrator Expert) with 6+ years securing and administering Microsoft 365 tenants. I currently secure and manage Microsoft 365 for [USERS] users and [DEVICES] managed devices, and every project I deliver here follows the same security, governance and documentation standards. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 1. MICROSOFT INTUNE AND ENDPOINT MANAGEMENT - Intune deployment and administration, new or existing tenants - Windows Autopilot zero-touch provisioning - Enrollment for Windows, macOS, iOS and Android - Compliance policies, configuration profiles, endpoint security policies - Win32 app packaging, BitLocker, patch management and update rings - MDM, MAM, app protection policies, Windows 10 and Windows 11 2. MICROSOFT DEFENDER FOR ENDPOINT - Defender for Endpoint onboarding on Windows, macOS and mobile - EDR, next-generation antivirus and security baselines - Attack surface reduction rules, endpoint hardening, incident response - Threat and vulnerability management - Ransomware and tamper protection, device control - Defender for Office 365: anti-phishing, anti-spam, Safe Links, Safe Attachments 3. MICROSOFT PURVIEW, DLP AND COMPLIANCE - Purview DLP across Exchange, SharePoint, OneDrive, Teams and endpoints - Endpoint DLP: USB blocking, print and clipboard control - Sensitivity labels, auto-labeling, encryption and content marking - Retention policies, retention labels and records management - Data classification and sensitive information types - Insider risk management and eDiscovery 4. ZERO TRUST, TENANT HARDENING AND ENTRA ID (AZURE AD) - Zero Trust design across identity, device, app and data - Tenant hardening, security assessment and Secure Score improvement - Conditional Access, MFA rollout and single sign-on (SSO) - RBAC, least privilege and Privileged Identity Management (PIM) - Admin role cleanup, guest and external access controls - Entra Connect and hybrid identity 5. MICROSOFT 365 COPILOT READINESS Copilot surfaces whatever users can already reach, so I fix the oversharing first: - SharePoint and OneDrive permissions review - Sensitivity labels on sensitive content and DLP policies for Copilot - Restricted SharePoint search and site-level access cleanup 6. MICROSOFT 365 ADMINISTRATION AND EXCHANGE ONLINE - Tenant configuration, licensing and admin roles - User and group provisioning, onboarding and offboarding - PowerShell automation for bulk operations and reporting - Tenant-to-tenant and on-premises to cloud migration - Mailboxes, shared mailboxes, distribution lists and Microsoft 365 groups - Mail flow, transport rules, connectors and hybrid mail flow - SPF, DKIM, DMARC, quarantine, message trace and archiving 7. SHAREPOINT ONLINE, TEAMS AND ONEDRIVE - Site architecture, document libraries and permissions - External sharing and file governance - Teams configuration, meeting and messaging policies, guest access - OneDrive deployment, Known Folder Move and sync troubleshooting 8. HYBRID AND ON-PREMISES - Entra Connect, Active Directory, Group Policy, DNS, DHCP, Windows Server, Hyper-V 𝗪𝗵𝗮𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 𝗙𝗼𝗿 - Zero Trust rollout and tenant hardening across SMB and enterprise tenants - Intune and Autopilot rollout across a full device fleet - Defender for Endpoint with EDR, ASR rules and security baselines - Purview build: Endpoint DLP, USB blocking, labels and retention - Microsoft 365 Copilot readiness and oversharing remediation - SOC 2 readiness across security, identity and endpoint controls - Ongoing Microsoft 365 administration and escalation support for MSPs ✔ MS-102 certified, 6+ years across SMB, mid-market and enterprise tenants ✔ MD-102 training and hands Experience ✔ Specialist in Intune, Defender and Purview, not a generalist ✔ If what you are asking for is the wrong fit, I will say so ✔ Clear written updates and I work to your timezone Also hired as: Microsoft 365 administrator, Intune consultant, Microsoft 365 security consultant, Purview DLP specialist, Office 365 migration consultant. Message me with what you are running and how many users, and I will tell you what the work involves before you commit.

I am a VoIP and network security expert with over 7 years of hands-on experience delivering custom communication solutions for businesses worldwide. I specialize in deploying and supporting VoIP systems such as Avaya, Asterisk, 3CX, Mitel, FreePBX, FusionPBX and Kamailio, with deep expertise in SIP routing, SIP trunking, and cloud telephony. I’ve worked with major providers including Twilio, Voip.ms, Telnyx, and Voxtelesys, and offer reliable integration and troubleshooting services. I also have a strong background in VPNs, firewalls, and secure networking — including Fortinet, pfSense, OPNsense, WireGuard, OpenVPN, and IPSec setups — especially for remote access and restricted regions. Additionally, I offer AI Voice Assistant setup and integration with VoIP systems, as well as AI chatbots for websites and WhatsApp Business automation. My clients benefit from project-based deployment, long-term support, and a live lab environment where I demo solutions in real time before final delivery and deliver reliable, well-tested solutions designed around your business needs. Let’s work together to secure and optimize your communications systems.

I help businesses automate operations using Claude AI, Claude Code, n8n, Make .com, GoHighLevel, Vapi.ai, Synthflow, APIs, and modern IT systems. I combine AI automation expertise with 7+ years of IT support, cloud, Microsoft 365, Google Workspace, networking, DNS, and system administration experience. My core services include: ✅ AI workflow automation using Make, n8n, GoHighLevel, Vapi, Synthflow, Claude Code, and LLM tools ✅ AI voice/chatbot setup for lead generation, appointment booking, customer support, and CRM follow-up ✅ GoHighLevel automation, pipelines, calendars, forms, triggers, workflows, and client communication systems ✅ Microsoft 365, Google Workspace, business email, DNS, SPF, DKIM, DMARC, and MX setup ✅ Remote IT support for Windows, macOS, Linux, software issues, email problems, and cloud tools ✅ AWS/Azure/VPS setup, server configuration, hosting, backups, and troubleshooting ✅ WordPress, Wix, Shopify, ERP, field management systems, and business web solutions I focus on practical business results: fewer manual tasks, faster response times, better lead handling, reliable email delivery, clean systems, and smoother daily operations. Whether you need an AI automation system, a CRM workflow, a voice AI assistant, Microsoft 365 support, email/domain fixing, cloud setup, or long-term technical support, I can help you build it properly and document it clearly.