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Network and Cloud Systems Administrator with 5+ years of experience in IT infrastructure. Proficient in: | Networking & Security | Linux & Windows Servers | Hypervisors | AWS& Azure | M365 |Storage Solution Here is a detailed breakdown of my technical expertise: Infrastructure & Networking Networking: I have extensive experience with L2/L3 Switches from vendors like Cisco and Huawei, as well as other managed and unmanaged switches. Firewalls: My security expertise includes working with a wide range of firewall solutions from Cisco, Palo Alto, FortiGate, Huawei, Mikrotik, and Sophos. Wireless: I'm proficient in deploying and managing Wi-Fi solutions from Ubiquiti (UniFi), Ruckus, TP-Link, and Tenda. VPNs: My skills extend to implementing secure remote access using OpenVPN, WireGuard, and Cisco AnyConnect. Network Monitoring: I use industry-standard tools like Zabbix, Nagios, Checkmk, Cacti, and Solaris to ensure network health and performance. Systems & Virtualization Microsoft: I have a strong background in Windows Servers, Active Directory, Office 365, Azure AD, SharePoint, Exchange Online, and Teams. Linux: My Linux administration skills cover a variety of distributions, including Red Hat, Debian, SUSE, Kali Linux, CentOS, Ubuntu, and Fedora. Virtualization: I am an expert in virtualization technologies, including VMware vSphere, Hyper-V, Proxmox VE, Citrix Xen, and XCP-ng. Containerization: I am proficient in Docker, Kubernetes, and OpenShift for modern application deployment. Storage Solutions: I have hands-on experience with Synology NAS, SAN, Unraid, and TrueNAS. Mail Servers: My skills in email management include working with MS Exchange, Modoboa, Postfix, and Dovecot. Cloud & Security Cloud Computing: I am well-versed in cloud services, including SaaS, PaaS, and IaaS, and have practical experience with AWS, Azure, Hetzner, and Contabo. Endpoint Protection: My security skills include managing endpoint protection solutions like EDR, XDR, CrowdStrike, Falcon Sensor, Vipre, and ESET. SIEM Solutions: I have experience with Wazuh and Splunk for security information and event management. Applications & Tools Linux Applications: I have a strong command of common Linux applications such as Nginx, Apache, Gitlab, dhcpd, Bind9, and PowerDNS. Ticketing Systems: I'm proficient in using ticketing and project management tools like Redmine and Jira. VoIP: My experience includes working with VoIP platforms such as Vicidial and Issabel.

I am an IT Support Engineer and System Administrator with 7+ years of experience providing technical support, Microsoft 365 administration, network administration, and infrastructure management for businesses across the US, UK, and Canada. I specialize in Microsoft 365, Azure, Windows Server, Active Directory, Microsoft Intune, Exchange Online, Entra ID (Azure AD), SharePoint, Teams Administration, and 3CX VoIP systems. I help businesses maintain secure, reliable, and high-performing IT environments while minimizing downtime and improving operational efficiency. My expertise includes: ✅ IT Support & Help Desk Support (Tier 1, Tier 2 & Tier 3) ✅ Microsoft 365 / Office 365 Administration ✅ Azure Administration & Cloud Infrastructure ✅ Windows Server Administration ✅ Active Directory & Group Policy Management ✅ Microsoft Intune & Device Management ✅ Exchange Online Migration & Administration ✅ Network Administration (DNS, DHCP, TCP/IP, VPN) ✅ Firewall Configuration & Network Troubleshooting ✅ Remote Desktop & End-User Support ✅ Virtualization (Hyper-V & VMware) ✅ 3CX VoIP, SIP Trunking & PBX Administration ✅ MSP Support & Ticket Management ✅ Email Migration & Domain Management ✅ System Monitoring & Infrastructure Support In addition to hands-on technical expertise, I have successfully supervised and managed IT support teams of 30+ engineers, implemented efficient support workflows, improved SLA performance, and maintained high levels of customer satisfaction. Whether you need ongoing IT support, Microsoft 365 administration, Azure management, network troubleshooting, server administration, 3CX support, or a dedicated MSP engineer, I can help keep your systems running smoothly and securely. 𝐒𝐤𝐢𝐥𝐥𝐬: IT Support, Technical Support, Help Desk, Service Desk, Microsoft 365, Office 365, Azure, Windows Server, Active Directory, Entra ID, Microsoft Intune, Exchange Online, SharePoint, Teams Administration, Network Administration, VPN, DNS, DHCP, VoIP, 3CX, VMware, Hyper-V, MSP Support, System Administration, Desktop Support, Remote Support. 𝐌𝐒𝐏 / 𝐈𝐓 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 - ConnectWise Manage - ConnectWise Control (ScreenConnect) - Hudu - Atera - Syncro - NinjaOne - Datto RMM - Remote Monitoring & Management (RMM) - PSA (Professional Services Automation) - Documentation - Onboarding - Offboarding 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 / 𝐈𝐝𝐞𝐧𝐭𝐢𝐭𝐲 - Microsoft 365 - Exchange Online - Microsoft Intune - Entra ID (Azure AD) - Active Directory - SharePoint Online - Microsoft Teams 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐄𝐧𝐝𝐩𝐨𝐢𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - Remote Dsktop Support - Endpoint Management - Device Management - User Provisioning - User Onboarding & Offboarding - Patch Management - Asset Management 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 - ConnectWise Manage - Autotask - Freshservice - Zendesk - Jira Service Management 𝐁𝐚𝐜𝐤𝐮𝐩 & 𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 - Datto Backup - Acronis - Veeam

👑 Expert Vetted - Top 1% of talent on Upwork ⭐️ Top Rated Plus - Highly rated for work on large projects 🎯 100% Job Success Score 🕒 3000+ hours on Upwork ✅ 14+ years of experience ✅ 50+ projects delivered ✅ Excelling in delivering Fortune 500-scale projects Over 13 years of extensive experience in Cloud Environment, Corporate Network, FinTechs and ISPs. In Summary, my credentials include, Cloud Expertise Amazon Web Services (EC2, S3, VPC, IAM, Security-Groups, DirectConnect, Transit Gateway, WAF etc) Oracle Cloud Infrastructure (VCN, Subnets, Route Tables, Compute, IAM etc) Google Cloud Platform (IAM, Compute Engine, Firewall, Partner Interconnect, VPN, VPC etc) Security: Cisco FMC, FTDs & ASA, Palo Alto Network Firewalls and Panorama, Fortinet, FortiManager, Fortigate Firewalls, F5 BigIP LTM WAF, IPSec & Remote Access VPNs, NGIPS, Threat Prevention, URL Filtering, Cisco ISE, Cisco DUO, TACACS & Radius Authentication, SIEM, Cortex XDR, Wazuh, Rapid7, Security Onion Routing: OSPF, BGP, MPLS, Policy Base Routing using Route Maps, TCP/IP, Layer 3 Redundancy (HSRP), IP Spoofing, Virtualization (VRF), IP SLA, NAT/PAT, GRE Tunnels. Switching: Nexus VPC, Cisco Stack, Catalyst VSS, VXLAN, Spanning Tree Protocol, EtherChannels (LACP, PAGP), Access-Maps. DevOps: Terraform, Ansible, Python, Git, BitBucket, Docker, Jenkins, Linux, Netbox, Wireshark PCNSE, PCNSA CCNA 200-120 CCNA Security 640-554 CCNP R & S

Hi. This is Muhammad Rameez here: System/Network and Cloud Engineer with more than 6 years of experience in IT operations. Advanced expertise in technical support, implementation, installation & maintenance, security, Windows Server, and client computers, with the “drive” and “get it done” attitude. I also specialize in Microsoft 365 administration, including domain and email migrations, account setup, security configuration, and user training. With hands-on experience in planning, implementing, and optimizing cloud-based productivity environments, I ensure smooth transitions with minimal downtime and no data loss. Proven track record in effectively planning and optimizing IT infrastructure to consistently achieve high availability, streamline collaboration, and facilitate organizational growth. Moreover: I am Providing Information Technology Consultancy & Providing the services mentioned below. -------------------------------------------------------------------------------------------------------- Windows Servers: Active Directory, DNS, IIS, FileServer, RDP, RDWeb etc --------------------------------------------------------------------------------------------------------- Virtualizations: VMWare, Hyper-V -------------------------------------------------------------------------------------------------------- Firewalls: Mikrotik: Load Balancing, Open and site-to-site VPN, DHCP, PPOE, Bandwidth Management PFSense: Advanced Firewall, VPN, and Routing functionality in cloud-based Detection and Prevention, Load Balancing, Traffic Shaping, GeoIP blocking, Dual-stack IPv4 and IPv6 Support, DHCP and DNS Server, Domain Name blacklisting, Multiple VPN tunnels using IPsec and OpenVPN, Web Content Filtering, --------------------------------------------------------------------------------------------------------- Backup Services – On Hands experience in implementing the Backup Utility of Veeam & SPX. Veeam Backup and Replication Veeam Cloud Connect Veeam Service Provider Console Designing a Disaster Recovery Plan using Veeam Physical to VM Migrations VM to Physical Migration --------------------------------------------------------------------------------------------------------- Implementation and configuration of VMware, ESXI, Clustering, Hyper-V, replication, and Live Migration without Failover in a virtual environment --------------------------------------------------------------------------------------------------------- O365 Implementation, Customization, Migration, Integration, Office 365 support, and Merged services.

Cloud & Network Systems Administrator • Security-Focused IT Professional (CompTIA A+, CCNA, ITIL v4) Cloud clarity, network reliability, security confidence—free consultation call, schedule today! Professional Summary Experienced IT professional with 5+ years delivering hands-on administration, security, and support across cloud and network platforms. Expert in both GUI and CLI management for Cisco (Meraki, FTD, FDM, XDR, Umbrella), Microsoft (Entra, Defender, Purview, Teams), and Azure services. Proven track record resolving 3,000+ tickets, maintaining SLA compliance, and applying ITIL/ISO 27001 practices to reduce risk and streamline operations. Core Strengths Systems & Cloud Administration: Create and manage AD/Azure AD objects, OUs, GPOs; administer Microsoft 365, Exchange Online, Intune, Teams, SharePoint; deploy and manage VMs (Hyper-V, VMware, Azure). Network & Security: Configure and troubleshoot TCP/IP, VLANs, DHCP/DNS, VPNs (IPSec/SSL), Wi-Fi, Cisco Meraki/FTD/ASA/FDM; deploy EDR/XDR, NDR, MFA, and encryption solutions. Security & Compliance: Patch management, EDR/AV deployment, BitLocker/FileVault, phishing investigations, MFA & PAM troubleshooting, SOC audit artifact maintenance, follow ITIL/ISO change & incident processes. Advanced Troubleshooting: Resolve complex Windows, macOS, and Linux issues; Wireshark troubleshooting; diagnose LAN/WAN/VPN outages; rebuild profiles and perform device imaging/migrations. Endpoint & Hardware Support: Laptop/desktop/Thin Client/VoIP troubleshooting; hardware replacements (HDD/SSD, RAM, NICs), warranty RMA coordination. Automation & Scripting: PowerShell for automation and API calls; Bash basics; Intune Win32 packaging; Power Automate and basic Python scripting. Ticketing & Knowledge Management: Manage tickets in ManageEngine/Zoho/ClickUp; document KB articles, runbooks, and “how-to” videos; mentor junior staff and own escalations. Technical Snapshot OS: Windows 10/11, Windows Server 2016–2022, macOS Ventura/Sonoma, Linux (shell) Identity & Access: Active Directory, Azure AD / Entra ID, Conditional Access, Federation, MFA Security: Microsoft Defender, CrowdStrike, Carbon Black, Proofpoint, Mimecast, Cisco Duo/Okta Virtualization & Cloud: Hyper-V, VMware, Azure VMs, basic AWS/Azure portal operations Tools: TeamViewer, AnyDesk, Chocolatey, SCCM/MECM, Autopilot, Intune, WSUS Soft Skills Clear communicator with strong customer empathy; analytical, documentation-driven; skilled at juggling priorities while meeting SLAs; experienced mentor and collaborator across cross-functional teams. Qualifications 4+ years IT Service Desk experience — 3,000+ tickets resolved/escalated Bachelor’s in Computer System Engineering Certifications: CompTIA A+, CCNA, ITIL v4 Foundation

⚡ Secure, reliable, and high-performance networks for modern businesses. ☁️ Cloud and infrastructure solutions that keep your systems running smoothly. 🔐 Enterprise-grade security with industry-leading technologies. Businesses today rely heavily on stable networks, secure infrastructure, and well-configured cloud environments. A small misconfiguration in networking or security can lead to downtime, security risks, or performance issues. As a Network & Cloud Engineer, I provide professional Network Engineer Solutions to help businesses deploy, manage, and secure their IT infrastructure using industry-leading technologies like Cisco, Microsoft Azure, Palo Alto, Fortinet, Linux, and MikroTik. My focus is to deliver secure, scalable, and reliable network infrastructure that supports your business operations without interruptions. Services I Deliver ✅ Enterprise Network Setup & Configuration – Cisco, MikroTik ✅ Firewall Deployment & Security Policies – Palo Alto, Fortinet ✅ Cloud Infrastructure & Virtual Machines – Microsoft Azure ✅ Linux Server Deployment & Administration – Linux (Ubuntu, CentOS, Debian) ✅ Secure VPN & Remote Access Setup – Cisco, Fortinet, MikroTik ✅ Network Troubleshooting & Performance Optimization – Cisco, MikroTik ✅ Cloud Networking & Security Configuration – Microsoft Azure, AWS, Linux ✅ Firewall Hardening & Security Implementation – Palo Alto, Fortinet ✔ Reliable and secure infrastructure ✔ Fast troubleshooting and network optimization ✔ Professional communication and timely delivery 💬 If you are hiring a Network Engineer for your project or need expert Network Engineer Solutions, feel free to send a message and discuss your requirements.