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Hey, I’m a System/Network Administrator and MSP-focused IT Engineer with 5+ years of hands-on experience supporting Windows, Linux, Microsoft 365, and enterprise IT environments. My work spans both day-to-day technical support and large-scale infrastructure management, including server administration, virtualization, cloud services, security, and network monitoring. I have extensive experience working in fast-paced MSP and NOC environments, where I manage L1/L2 support operations, handle 24/7 monitoring, and resolve technical issues while maintaining SLA compliance. I regularly support 1000+ endpoints across multiple client environments, ensuring stable operations and minimal downtime. My expertise includes Microsoft 365 administration, Active Directory, Exchange, Azure AD, VMware virtualization, backup and disaster recovery, and endpoint security. I also work with Linux servers, web hosting environments, and network monitoring tools like Zabbix, Nagios, and ELK. 𝗞𝗲𝘆 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝟑𝟔𝟓 & 𝐂𝐥𝐨𝐮𝐝: - Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive) - User management, onboarding/offboarding, and license handling - Email migration (Cutover, Staged, Hybrid, IMAP, G Suite) - Azure AD Connect and hybrid identity synchronization - Mail flow troubleshooting and Exchange administration 𝐖𝐢𝐧𝐝𝐨𝐰𝐬 𝐒𝐞𝐫𝐯𝐞𝐫 & 𝐀𝐜𝐭𝐢𝐯𝐞 𝐃𝐢𝐫𝐞𝐜𝐭𝐨𝐫𝐲: - Windows Server (2003–2019) installation and administration - Active Directory, Group Policy, DNS, DHCP management - File server configuration and permission management - IIS, SQL, and server role troubleshooting - Domain migration and infrastructure design 𝐋𝐢𝐧𝐮𝐱 & 𝐖𝐞𝐛 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞: - Linux server administration (Ubuntu, Debian, CentOS, Arch) - Web servers (Apache, Nginx) configuration and maintenance - WHM/cPanel, Plesk, ISPManager, Webmin support - SSL installation and server migration - Database management (MySQL, MariaDB, MongoDB) 𝐕𝐢𝐫𝐭𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 & 𝐁𝐚𝐜𝐤𝐮𝐩: - VMware ESXi deployment and upgrades - vCenter, clustering, HA, DRS, FT, SRM configuration - Virtual machine provisioning and migration - Backup and disaster recovery (Exchange, SQL, file servers, web servers) - SAN environments (Dell EMC, Pure Storage) 𝐌𝐒𝐏 / 𝐇𝐞𝐥𝐩𝐝𝐞𝐬𝐤 / 𝐍𝐎𝐂 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: - L1 & L2 technical support for end users and enterprise clients - ConnectWise and RMM-based ticket management - 24/7 monitoring, alert handling, and escalation support - SLA-driven incident resolution - Remote troubleshooting and client support 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 & 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠: - Endpoint security (CrowdStrike, Huntress) - Firewalls (SonicWall, Palo Alto, Fortinet, Cisco, Meraki, Ubiquiti) - System monitoring (Zabbix, Nagios, ELK stack) - Patch management using WSUS and Intune - MFA, Conditional Access, and identity security policies 𝐄𝐧𝐝-𝐔𝐬𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: - Desktop and application support (Windows, Office 365 tools) - Email, Outlook, Teams, and collaboration troubleshooting - Hardware, printer, and network device setup - VPN and connectivity issue resolution - End-user training and support 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞: Engagement options include hourly consultations, fixed-price projects, monthly retainers, and emergency support services. Communication is handled through daily updates and weekly progress reports, with availability via Upwork messages, email, Slack, and video calls. The schedule is flexible across time zones, with emergency support available 24/7 and a typical response time of 2–4 hours.

With over 5 years of hands-on experience in IT administration and system engineering, I deliver reliable, secure, and efficient IT solutions for businesses of all sizes. From managing complex server environments to providing responsive help desk support, I bring the technical depth and professionalism that modern IT operations demand. 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭: I specialize in end-to-end IT infrastructure management, combining system administration, network engineering, and endpoint security into a seamless support experience. My background spans MSP environments, remote system administration, and enterprise-level IT support — giving me the versatility to handle both day-to-day operations and complex technical challenges. 𝐂𝐨𝐫𝐞 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 𝐒𝐲𝐬𝐭𝐞𝐦 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐕𝐢𝐫𝐭𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 Experienced with VMware ESXi, Microsoft Hyper-V, and Windows Server environments. I manage server deployments, performance monitoring, user environments, and system migrations with minimal disruption to business operations. 𝐁𝐚𝐜𝐤𝐮𝐩 & 𝐃𝐢𝐬𝐚𝐬𝐭𝐞𝐫 𝐑𝐞𝐜𝐨𝐯𝐞𝐫𝐲 Proficient in Veeam Backup solutions, configuring and managing reliable backup strategies to protect critical business data and ensure swift recovery when it matters most. Network Administration Skilled in configuring and troubleshooting routers, switches, and firewalls. Solid understanding of TCP/IP, DHCP, DNS, VLANs, VPN, and network security best practices to keep your infrastructure stable and protected. 𝐄𝐧𝐝𝐩𝐨𝐢𝐧𝐭 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 & 𝐑𝐌𝐌 Hands-on experience with RMM platforms and endpoint security tools including antivirus, anti-malware, and firewall management. I proactively monitor and maintain client systems to prevent issues before they escalate. 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝟑𝟔𝟓 & 𝐆𝐨𝐨𝐠𝐥𝐞 𝐖𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞 Comprehensive administration of M365 and Google Workspace environments — user account management, email configuration, license management, security implementation, and end-user training. 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 & 𝐓𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 Proven track record using platforms such as ServiceNow, Freshservice, Freshdesk, and Spiceworks to manage, prioritize, and resolve client issues efficiently and professionally. 𝐃𝐨𝐦𝐚𝐢𝐧, 𝐇𝐨𝐬𝐭𝐢𝐧𝐠 & 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Extensive experience with domain registration, DNS configuration, SSL certificate management, cPanel, Plesk, and full WordPress administration including performance optimization, plugin/theme management, and security hardening. 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐭 𝐚 𝐆𝐥𝐚𝐧𝐜𝐞: - VMware ESXi | Microsoft Hyper-V | Windows Server - Veeam Backup & Recovery - Microsoft Active Directory | Microsoft 365 - Network Configuration (Routers, Switches, Firewalls) - VPN Setup & Site-to-Site Connectivity - RMM Platforms (NinjaRMM, ScreenConnect) - Endpoint Security (Sophos, Bitdefender) - cPanel | Plesk | WordPress Administration - 3CX VoIP | SAN/NAS Storage - Ticketing Systems (ServiceNow, Freshservice, Spiceworks) - Windows 10/11 | macOS | Linux 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? ✔ Reliable & Responsive — I treat your systems as if they were my own, maintaining uptime and stability as top priorities. ✔ Problem-Solver — Complex issues don't intimidate me. I dig deep to find root causes and deliver lasting solutions. ✔ Clear Communicator — I keep clients informed every step of the way with transparent, jargon-free updates. ✔ Detail-Oriented — From documentation to configurations, accuracy and thoroughness define my work. ✔ Client-Focused — Your satisfaction and business continuity are always my primary goals. Whether you need ongoing IT support, a one-time system migration, network configuration, or a fully managed MSP experience, I am ready to deliver the expertise and dedication your business deserves. Let's connect and discuss how I can strengthen your IT infrastructure today.

Are you looking for a reliable Technical Support Engineer to handle your IT issues with precision and speed? With over 4 years of experience supporting MSP clients, I specialize in solving endpoint, network, and software issues to keep your business running smoothly. Key Responsibilities: 🔧 Technical Support: Expert in resolving issues related to Microsoft 365, VPNs, printers, scanners, and endpoint devices. 🔐 Security & Remote Tools: Skilled in SentinelOne, ConnectWise RMM, DUO, and Active Directory management. 💾 Backup & Recovery: Hands-on experience with Veeam Backup & Replication for secure data protection and disaster recovery. 🖥️ User Management: Managing user accounts, MFA setup, and password policies using Microsoft 365 and AD. 📈 System Monitoring: Perform regular backup tests, system health checks, and automation through Kaseya and IT Boost. Why Hire Me: ✅ Real-World MSP Experience: I understand client expectations, ticket handling, and SLA compliance. ✅ Fast & Reliable: Quick issue resolution with clear communication. ✅ Tech-Savvy & Certified: Google IT Support certified with ongoing learning in Kaseya, ConnectWise, and more. ✅ Client-Focused: Always aiming to minimize downtime and maximize user satisfaction. If you need a proactive support engineer to take ownership of your IT needs, let’s connect and make things work—efficiently and securely.

Highly driven IT Infrastructure Engineer with 10+ years of proven experience managing the on-premises & cloud infrastructures, deploying efficient infrastructures that power businesses forward, IT operations, services and maintenance. Adept in supporting and troubleshooting advanced technical issues within servers, datacenters, network infrastructure, infrastructure migrations integrations.

IT Support Engineer | Help Desk | Technical Support | Desktop Support Need a reliable IT Support Engineer who can troubleshoot technical issues, support users, manage Windows environments, and keep your IT operations running smoothly? I help businesses resolve day-to-day IT problems quickly through remote IT support, help desk support, desktop support, technical troubleshooting, Microsoft 365 support, Windows support, Active Directory, networking, and system administration. I have hands-on experience supporting users, diagnosing hardware and software problems, resolving Windows and application issues, configuring systems, troubleshooting network connectivity, and providing clear technical assistance to non-technical and technical users. 🛠️ IT Support & Help Desk Services • Help Desk Support • IT Support & Technical Support • Desktop Support • Remote IT Support • End-User Support • Level 1 / Level 2 Technical Support • Remote Troubleshooting • Hardware & Software Troubleshooting • Computer & Laptop Troubleshooting • Windows Support • Operating System Troubleshooting • Application & Software Support • User Account Support • IT Issue Diagnosis & Resolution • Technical Documentation & Knowledge Base Support 🪟 Windows & System Administration • Windows 10 / Windows 11 Support • Windows configuration and troubleshooting • System setup and maintenance • Software installation and configuration • Driver and device troubleshooting • User profile and permission issues • System performance troubleshooting • Computer configuration • Desktop and workstation support • Basic Windows Server support 🔐 Active Directory & User Management • Active Directory support • User account creation and management • Password resets • Account lockout troubleshooting • Group membership and permissions • Organizational Unit (OU) management • User authentication issues • Domain-related troubleshooting • Windows domain support • Basic Group Policy troubleshooting ☁️ Microsoft 365 & Cloud Support • Microsoft 365 support • Microsoft Office troubleshooting • Outlook support • Teams support • OneDrive support • Microsoft account issues • Email configuration and troubleshooting • User access and permissions • Microsoft 365 application support • Basic Azure / cloud environment support 🌐 Networking & Connectivity • Network troubleshooting • TCP/IP troubleshooting • DNS troubleshooting • DHCP troubleshooting • IP configuration • Wi-Fi troubleshooting • LAN connectivity issues • Internet connectivity troubleshooting • Router and switch troubleshooting • VPN connectivity support • Basic network configuration • Cisco networking fundamentals 💻 Hardware & Software Support • Desktop and laptop troubleshooting • Printer and peripheral troubleshooting • Hardware diagnostics • Software installation • Application configuration • Driver troubleshooting • Device connectivity • System performance issues • Hardware/software compatibility issues • Peripheral setup and support 🛡️ IT Security & Access Support • User access management • Password and authentication support • Account security troubleshooting • Endpoint security basics • Access and permission troubleshooting • Security-focused IT support • Basic security best practices • Microsoft account and identity support 🔧 Technical Support Workflow My approach is simple: Identify → Diagnose → Troubleshoot → Resolve → Document → Prevent I don't just provide a temporary fix. I focus on identifying the root cause, explaining the issue clearly, resolving it efficiently, and documenting the solution when required. Why work with me? ✔️ Clear and professional communication ✔️ Structured troubleshooting approach ✔️ Remote technical support ✔️ User-focused problem solving ✔️ Windows & Microsoft ecosystem experience ✔️ Active Directory & networking knowledge ✔️ Hardware and software troubleshooting ✔️ Reliable technical documentation ✔️ Security-conscious approach ✔️ Focus on fast and practical issue resolution Whether you need Help Desk Support, IT Support, Desktop Support, Technical Support, Windows troubleshooting, Microsoft 365 assistance, Active Directory support, network troubleshooting, or ongoing remote IT assistance, I can help keep your users and systems productive. If you're looking for a dependable IT Support Engineer who can troubleshoot, communicate clearly, and solve technical problems efficiently, let's discuss your IT support requirements.

🚀 Availability 🕒 Available 24/7/365 🌍 Global Time Zone Coverage ⚡ Urgent & Priority Projects Accepted 📞 Instant Communication via Upwork, Email, Teams, Zoom I provide round-the-clock support for critical IT systems, ensuring fast response, zero downtime, and business continuity. 🌟 Overview With 18+ years of global experience supporting MSPs and enterprise clients, I deliver secure, scalable, and future-ready IT solutions. As a Microsoft, Google, and AWS Certified Professional, I specialize in cloud, hybrid, and automation workflows that keep businesses running seamlessly. I am a Microsoft Certified System Administrator with deep expertise in Windows Infrastructure, Cloud Administration, AI-driven automation, and collaborative platforms like Nextcloud. My solutions ensure compliance, resilience, and efficiency across diverse environments. 💻 Core Expertise Microsoft Windows Server (2003–2025): Active Directory, DNS, DHCP, Group Policy, File/Print Services. Active Directory Migration: Schema updates, trust relationships, seamless upgrades. Microsoft Intune & Endpoint Manager: Device enrollment, compliance, app deployment. Microsoft Exchange Server (2003–2019): On-prem, Hybrid, Microsoft 365 migrations. IIS Hosting: SSL, secure web applications, load balancing. DFS: Enterprise namespace and replication. SQL Server (2008–2022): Always On, Failover Clustering, Performance Tuning. Azure Services: VMs, networking, identity, and conditional access. VPN Solutions: OpenVPN, IPsec, L2TP, PPTP. Remote Desktop Services: Secure hybrid deployments. Disaster Recovery: Veeam, Acronis, automated failover. NAS & Storage: Synology, QNAP, enterprise storage. VMware Infrastructure: ESXi, vCenter, HA clusters. Hyper-V Virtualization: Cluster setup, failover, DR planning. Nextcloud: Secure file sharing, collaboration, enterprise cloud storage. n8n Automation: Workflow automation, API integrations, business process optimization. AI Workflows: Intelligent automation, predictive monitoring, AI-driven ITSM. 🛠 MSP & IT Management Tools ConnectWise Manage – PSA & ticketing LabTech / ConnectWise Automate – Remote monitoring & automation. Datto RMM – Endpoint management & patching. Splashtop Business – Secure remote access. Jira ITSM – Ticketing & workflow automation. 📦 Portfolio & Achievements Global MSP Projects: Delivered end-to-end infrastructure solutions across North America, Europe, and Asia. Microsoft 365 Migration: 5,000+ mailboxes migrated with zero downtime. Exchange Server Expertise: Managed all versions from 2003 to 2019. DFS Implementation: Designed enterprise-level replication & namespace. SQL Server HA: Mission-critical clustering & performance tuning. Intune Deployment: 2,000+ endpoints secured & compliant. Hybrid Cloud Architecture: Azure AD Connect for seamless identity sync. VMware HA & DR: Automated failover with Veeam. Nextcloud Deployment: Secure collaboration platform for enterprise teams. n8n Workflow Automation: Automated ITSM processes, reducing manual overhead. AI Workflow Integration: Predictive monitoring & intelligent IT operations. 🏅 Certifications Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert AWS Certified Solutions Architect – Associate ITIL Foundation Certified 🔥 Why Hire Me? With 18 years of proven success across Microsoft Windows Server, Active Directory, Exchange, SQL, Azure, VMware, NAS, VPN, RDS, Google Workspace, AWS, Nextcloud, n8n, and AI workflows, I deliver fast, reliable, and cost-effective solutions. Whether you need cloud migration, endpoint security, workflow automation, high availability, or disaster recovery, I am available 24/7/365 for urgent projects across any time zone. 👉 Let’s work together to make your IT infrastructure secure, automated, and future-ready.