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I am an experienced IT Support Specialist with over 5 years of hands-on experience helping businesses optimize systems and resolve technical issues. My mission is to provide fast, reliable, and long-term solutions that keep your operations running smoothly. ⚡ Fast Response | ⏱️ On-Time Delivery | ✅ Proven Success | 💸 No Solution, No Charge 💼 Services I Provide ✔ IT Helpdesk & Desktop Support ✔ L1/L2 Helpdesk Support ✔ Remote Technical Support ✔ Desktop & Laptop Troubleshooting ✔ Hardware & Software Installation ✔ Windows 10 & Windows 11 Administration ✔Windows Server Administration (2016/2019/2022) ✔ macOS Support ✔ Linux Administration (Basic) ✔ Operating System Installation & Upgrades ✔ Driver Installation & Updates ✔ Application Installation & Support ✔ Printer, Scanner & Peripheral Support ✔ Performance Optimization ✔ Blue Screen (BSOD) Troubleshooting ✔ System Diagnostics ✔ End-User Support ✔ Technical Documentation ☁️ Microsoft 365 Administration ✅ Microsoft 365 Tenant Administration ✅ Office 365 Administration ✅ Exchange Online ✅ Outlook Configuration & Troubleshooting ✅ Microsoft Teams ✅SharePoint Online ✅ OneDrive for Business ✅ Microsoft Entra ID (Azure Active Directory) ✅ User & Group Management ✅ Microsoft 365 License Management ✅ Password Reset ✅ Multi-Factor Authentication (MFA) ✅ Conditional Access (Basic) ✅ Shared Mailboxes ✅ Distribution Lists ✅ Microsoft Intune ✅ Windows Autopilot ✅ Exchange Online Protection ⚙️ Active Directory & Identity Management ✔ Active Directory Users & Computers ✔ Group Policy (GPO) ✔ User & Computer Administration ✔ Organizational Units (OU) ✔ Password Policies ✔File & Folder Permissions ✔ Print Server Management ✔ Identity & Access Management 🌐 Network Support ✅ TCP/IP ✅ DNS ✅ DHCP ✅ VPN Setup & Troubleshooting ✅ LAN/WAN Support ✅ Wi-Fi Configuration ✅ Router & Switch Configuration ✅ Network Printer Setup ✅ IP Address Management ✅ Internet Connectivity Issues ✅ Network Diagnostics ✅ Firewall Configuration 👨‍💻 Remote Support Tools ✔ TeamViewer ✔ AnyDesk ✔ Microsoft Remote Desktop (RDP) ✔ Quick Assist ✔ Chrome Remote Desktop ✔Splashtop 🔒 Security & Endpoint Protection ✅ Microsoft Defender ✅ Endpoint Security ✅ Virus & Malware Removal ✅ Ransomware Protection ✅ Security Hardening ✅ Windows Security ✅ Email Security ✅ Phishing Protection ✅ User Permissions ✅ Access Control 💾 Backup, Recovery & Migration ☁️ Microsoft 365 Migration 🔑 Exchange Migration 📧 Email Migration 📧Outlook PST Migration 👥 User Profile Migration 💾 Data Backup & Recovery ☁️ OneDrive Backup 💾 Disaster Recovery 📂 File Recovery 👨‍💻 Virtualization ✔ Hyper-V ✔ VMware Workstation ✔ Virtual Machines 📊 Monitoring & Maintenance ✅ Windows Updates ✅ Patch Management ✅ Preventive Maintenance ✅ Performance Monitoring ✅ Event Viewer Analysis ✅ Disk Management ✅ Startup Optimization ✅ Asset Management ✅ Inventory Management ✅ IT Documentation ✅ Ticketing Systems ✅ Incident Management 🛠 Technologies & Platforms • Microsoft 365 • Office 365 • Exchange Online • Microsoft Entra ID • Active Directory • Windows Server • Windows 10 • Windows 11 • Microsoft Intune • Outlook • Teams • SharePoint • OneDrive • Hyper-V • VMware • TeamViewer • AnyDesk • RDP • DNS • DHCP • TCP/IP • VPN • Microsoft Defender • Google Workspace • BitLocker • PowerShell (Basic) ⭐ Why Choose Me 🎯 5+ Years of Professional IT Experience 🎯 Fast Response & Quick Issue Resolution 🎯 Strong Troubleshooting & Problem-Solving Skills 🎯 Excellent Communication & Customer Service 🎯 Reliable Remote IT Support 🎯 Security-Focused Solutions 🎯 Long-Term Technical Support & Maintenance 🎯 Detail-Oriented, Professional, and Dependable 🏆Why Work With Me? ✅ 24/7 availability for urgent tasks and ongoing maintenance. ✅ Clear, friendly, and professional communication. ✅ Committed to efficient, user-focused results. If you're looking for a dependable IT professional who can keep your systems secure, your users productive, and your business running smoothly, I'd be happy to help. 🤝Let’s connect to discuss your project. Click the “Invite to Job” button to get started!

🚀 Empowering MSPs & Businesses with Proactive IT Management, Cloud Solutions & Cybersecurity With 10+ years of experience in IT infrastructure, system administration, and cloud technologies, I specialize in Managed IT Services (MSP) that optimize IT operations, enhance security, and streamline cloud environments. From Microsoft 365 and endpoint security to Datto RMM & RocketCyber, I deliver tailored IT solutions that minimize downtime, prevent cyber threats, and boost business efficiency. 💡 Why Work with Me? ✔️ MSP & IT Automation Expert – Specializing in remote IT management and security solutions ✔️ Microsoft & Cloud Technologies – Microsoft 365, Azure AD, SharePoint, Exchange (2013, 2016, 2019) ✔️ Advanced Endpoint Security – Microsoft Defender for Endpoint, Intune, and Datto EDR ✔️ Remote Monitoring & Management (RMM) – Datto RMM for proactive IT maintenance ✔️ Cybersecurity & Threat Defense – RocketCyber SIEM, EDR, and managed threat detection ✔️ IT Compliance & Documentation – Ensuring industry-standard security, backup, and governance 🛠 Core IT Expertise 🔹 Microsoft & Cloud Technologies: Microsoft Entra ID, Azure Virtual Desktop, AutoPilot, SCCM, Intune 🔹 Endpoint Security & Compliance: Microsoft Defender for Endpoint, Microsoft Intune, Datto EDR 🔹 RMM & Automated IT Management: Datto RMM for remote asset monitoring & remediation 🔹 Cybersecurity & Threat Detection: RocketCyber for SIEM, SOC monitoring, and real-time defense 🔹 Backup & Disaster Recovery: Datto Endpoint Backup, Veeam – ensuring business continuity 🔹 Networking & IT Infrastructure: Windows Server, DNS, DHCP, VPN, Group Policy, RDS, High-Availability Setups 🔹 Virtualization & Cloud Migrations: VMware ESXi, Hyper-V, BitTitan, MigrationWiz, ShareGate, CloudiWay 🌍 Managed IT Services for MSPs & Businesses As an MSP-focused IT professional, I provide fully managed IT solutions to streamline IT operations, enhance security, and reduce downtime. Using Microsoft Defender, Intune, Datto RMM, and RocketCyber, I implement proactive security and automated IT management strategies. ✅ Endpoint Security & Compliance – Microsoft Defender for Endpoint & Intune for MDM/MAM ✅ Datto RMM & IT Automation – Proactive monitoring, patching & asset management ✅ Datto EDR & RocketCyber Security Operations – Managed threat detection & incident response ✅ Datto Endpoint Backup & Disaster Recovery – Secure & compliant backup strategies ✅ Cloud Migration & Modernization – Microsoft 365 & Azure transformation solutions ✅ Help Desk & End-User Support – Efficient remote troubleshooting & IT optimization 📌 Why Clients Trust Me? ✔️ Proactive Security & Compliance – Keeping IT systems ahead of cyber threats ✔️ MSP-Focused IT Solutions – Hands-on experience in IT service delivery for SMBs & enterprises ✔️ Efficient Problem Solver – Quick IT issue resolution & long-term strategic planning ✔️ Scalable IT Services – Tailored IT strategies that grow with your business 📩 Let’s Discuss Your IT Needs! Looking for an MSP IT Specialist to secure and optimize your IT environment with Microsoft Defender, Intune, Datto, and RocketCyber? Let’s connect and strategize your IT transformation today!

▪ 100% Job success rate for years is evidence of excellent customer satisfaction ▪ 10+ years of hands on experience with Microsoft, Azure, Microsoft 365, L1/L2/L3 Support service ▪ Upwork "Top Rated Plus" Professional ▪ PowerApps Development Team. ▪ Certifications on different Technologies I am a Microsoft Certified Professional. I have 9+ Years of experience in working with different Microsoft Partners (including LSP, CSP). Have worked more than 50+ projects in big banks, Telecommunication Companies, Group of companies etc. regarding different Microsoft solutions. Have expertise on Design, Deploy and delivering (End to end) Microsoft solutions including pre-sales and post sales support. IT/Technical Support =================== Experienced in providing L1/L2/3 troubleshooting activities, with expertise ensuring client support across a help desk and IT support operation with exceptional feedback. Demonstrate success handling multiple incident tickets and resolve complex technical IT issues and escalations, ensuring the SLAs adherence. PowerApps developement ====================== I have a dedicated team which has the experience and expertise on building different solutions on Power Apps.Me and my team have the expertise on working with Microsoft Power Apps building several solution. We have build solutions on below areas: • Document Archiving solution • Meeting room management Solution • Asset Management solution (IT asset tracker, assignment, lifecycle management, Vendor management etc.) • Internal CRM for service provider • Support ticket management • Tasks management • Guest management system • HR Employee details management solution ======================== Looking forward to work on different requirements and give solution to those requirements. I have worked majorly on Microsoft solutions which includes below technologies: Special Qualifications: • L2/L3 technical support as Subject Matter Expert. • Exchange Servers | Installation, Configuration, Migration & Troubleshooting • Office 365 | Service Enablement, Configuration, Migration & Troubleshooting • Hyper-V | Installation, Configuration, Migration & Troubleshooting • Active Directory | Installation, Configuration, Migration & Troubleshooting • Skype for business server | Installation, Configuration, Migration & Troubleshooting. • ADRMS Server | Installation, Configuration, Troubleshooting • Azure Ad connect | Prepare, Design | Deploy • Microsoft Intune etc. • Microsoft Azure

✅ ENGLISH: IELTS 7.0 ✅ 9+ years experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! LET ME BE YOUR TECH DOCTOR !! 🔧 I specialise in diagnosing and resolving IT issues quickly, from email problems to system crashes, software installations, remote access, and everything in between. 💼 What I Can Help You With: ✅Microsoft 365 Admin Center, Outlook, OneDrive, Teams, Exchange Online ✅Windows 10/11, macOS troubleshooting & setup ✅Azure AD, Active Directory, user & group management ✅Device compliance setup via Intune (Endpoint Manager) ✅Remote desktop & VPN setup (TeamViewer, AnyDesk, RDP) ✅Ticketing tools: Freshdesk, Zendesk, Jira, ServiceNow, N-Able ✅Printer & network troubleshooting ✅Basic scripting & automation with PowerShell ✅ CCTV Setup and Troubleshoot 🌟 Why Clients Choose Me: 🔒 Security-aware & detail-oriented 🕒 Fast turnaround & responsive communication 🌍 Experience working with international teams across time zones 🎧 Fluent in English – friendly & professional support 🧠 Bonus: I'm also highly skilled in Monday.com CRM and other productivity tools. 💬 Whether you're a startup needing IT help or an enterprise seeking remote support coverage — I'm here to keep your systems running smoothly. 📅 Available for long-term contracts or hourly projects Let’s connect and solve your IT issues efficiently!

🔹 Skills: ✔️ Microsoft 365 Suite: Exchange Online, MS Intune, Azure AD, Microsoft Teams, SharePoint Online ✔️ Active Directory ✔️ Microsoft 365 Security and Compliance ✔️ Mailbox migration ✔️ PowerShell Scripting 🔹 Services Offered: 📌 Office 365 Administration: Configuring licenses, user roles, security settings, and domain verification etc. Basically, anything from admin center task. 📌 Exchange Online configuration and troubleshooting 📌 Configure MS Teams and troubleshooting 📌 Setup proficiently SharePoint Online and OneDrive and troubleshooting 📌 MS Intune: Enrolling and managing devices, applying policies, and securing data. 📌 Active Directory Setup, and hybrid environment configurations 📌 Any issues related to Microsoft 365 Security and Compliance 📌 PowerShell Scripting: Custom Solutions for O365

I build reliable IT environments that keep businesses running without disruption. Worked with over 150 clients worldwide and bringing over 10 years of hands-on experience in IT support and system administration, I specialize in diagnosing complex technical issues, optimizing workflows, and delivering practical solutions that improve day-to-day operations. My journey began with curiosity and has evolved into a profession focused on efficiency, automation, and user satisfaction. Committed to continuous learning and delivering high-quality technical solutions that align with business goals. 🔹 My Core Expertise ✅ IT Support & Help Desk Services • Remote Desktop Support • Technical Support (Level 1, 2 & 3) • Help Desk Support • Desktop & Laptop Troubleshooting • Hardware & Software Support • Troubleshooting hardware & software • MacOS Support • Printer & Peripheral Configuration • Mobile Device Support (Android & iPhone) ✅ System & Network Administration ✅ Microsoft 365 Administration • Microsoft 365 Setup & Management • Azure Active Directory (Azure AD) • Microsoft Intune Device Management • Exchange Online Administration • SharePoint Online • Microsoft Teams Administration • User Management & Security Policies • Email Migration & Troubleshooting • MS Power Automate ✅ Business Automation & Productivity • Power Automate, N8N, Workflow Automation • AI-Powered Business Solutions • Process Optimization, Email Automation • Business Automation Consulting • GoHighLevel Automation • Workflow Integration ✅ Virtual Assistant & Administrative Support • Administrative Tasks • Data Management • Client Support • Project Coordination • Slack & Monday Management 💡 Why Clients Choose Me ✔ Bachelor's Degree in Computer Science & Engineering (CSE) ✔ 10+ Years of Professional Experience ✔ Worked with 150+ International Clients ✔ Fast Response & Excellent Communication ✔ Quality Work with On-Time Delivery ✔ Focused on Long-Term Client Relationships ✔ 100% Commitment to Client Satisfaction My goal is simple: provide dependable IT support, optimize your systems, secure your infrastructure, and help your business operate more efficiently. Thank you for your valuable time and consideration. I look forward to helping you achieve your goals. Best Regards, Rimon Kumar Sarker