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🚀 Empowering MSPs & Businesses with Proactive IT Management, Cloud Solutions & Cybersecurity With 10+ years of experience in IT infrastructure, system administration, and cloud technologies, I specialize in Managed IT Services (MSP) that optimize IT operations, enhance security, and streamline cloud environments. From Microsoft 365 and endpoint security to Datto RMM & RocketCyber, I deliver tailored IT solutions that minimize downtime, prevent cyber threats, and boost business efficiency. 💡 Why Work with Me? ✔️ MSP & IT Automation Expert – Specializing in remote IT management and security solutions ✔️ Microsoft & Cloud Technologies – Microsoft 365, Azure AD, SharePoint, Exchange (2013, 2016, 2019) ✔️ Advanced Endpoint Security – Microsoft Defender for Endpoint, Intune, and Datto EDR ✔️ Remote Monitoring & Management (RMM) – Datto RMM for proactive IT maintenance ✔️ Cybersecurity & Threat Defense – RocketCyber SIEM, EDR, and managed threat detection ✔️ IT Compliance & Documentation – Ensuring industry-standard security, backup, and governance 🛠 Core IT Expertise 🔹 Microsoft & Cloud Technologies: Microsoft Entra ID, Azure Virtual Desktop, AutoPilot, SCCM, Intune 🔹 Endpoint Security & Compliance: Microsoft Defender for Endpoint, Microsoft Intune, Datto EDR 🔹 RMM & Automated IT Management: Datto RMM for remote asset monitoring & remediation 🔹 Cybersecurity & Threat Detection: RocketCyber for SIEM, SOC monitoring, and real-time defense 🔹 Backup & Disaster Recovery: Datto Endpoint Backup, Veeam – ensuring business continuity 🔹 Networking & IT Infrastructure: Windows Server, DNS, DHCP, VPN, Group Policy, RDS, High-Availability Setups 🔹 Virtualization & Cloud Migrations: VMware ESXi, Hyper-V, BitTitan, MigrationWiz, ShareGate, CloudiWay 🌍 Managed IT Services for MSPs & Businesses As an MSP-focused IT professional, I provide fully managed IT solutions to streamline IT operations, enhance security, and reduce downtime. Using Microsoft Defender, Intune, Datto RMM, and RocketCyber, I implement proactive security and automated IT management strategies. ✅ Endpoint Security & Compliance – Microsoft Defender for Endpoint & Intune for MDM/MAM ✅ Datto RMM & IT Automation – Proactive monitoring, patching & asset management ✅ Datto EDR & RocketCyber Security Operations – Managed threat detection & incident response ✅ Datto Endpoint Backup & Disaster Recovery – Secure & compliant backup strategies ✅ Cloud Migration & Modernization – Microsoft 365 & Azure transformation solutions ✅ Help Desk & End-User Support – Efficient remote troubleshooting & IT optimization 📌 Why Clients Trust Me? ✔️ Proactive Security & Compliance – Keeping IT systems ahead of cyber threats ✔️ MSP-Focused IT Solutions – Hands-on experience in IT service delivery for SMBs & enterprises ✔️ Efficient Problem Solver – Quick IT issue resolution & long-term strategic planning ✔️ Scalable IT Services – Tailored IT strategies that grow with your business 📩 Let’s Discuss Your IT Needs! Looking for an MSP IT Specialist to secure and optimize your IT environment with Microsoft Defender, Intune, Datto, and RocketCyber? Let’s connect and strategize your IT transformation today!

I am an experienced IT Support Specialist with over 5 years of hands-on experience helping businesses optimize systems and resolve technical issues. My mission is to provide fast, reliable, and long-term solutions that keep your operations running smoothly. ⚡ Fast Response | ⏱️ On-Time Delivery | ✅ Proven Success | 💸 No Solution, No Charge 💼 Services I Provide ✔ IT Helpdesk & Desktop Support ✔ L1/L2 Helpdesk Support ✔ Remote Technical Support ✔ Desktop & Laptop Troubleshooting ✔ Hardware & Software Installation ✔ Windows 10 & Windows 11 Administration ✔Windows Server Administration (2016/2019/2022) ✔ macOS Support ✔ Linux Administration (Basic) ✔ Operating System Installation & Upgrades ✔ Driver Installation & Updates ✔ Application Installation & Support ✔ Printer, Scanner & Peripheral Support ✔ Performance Optimization ✔ Blue Screen (BSOD) Troubleshooting ✔ System Diagnostics ✔ End-User Support ✔ Technical Documentation ☁️ Microsoft 365 Administration ✅ Microsoft 365 Tenant Administration ✅ Office 365 Administration ✅ Exchange Online ✅ Outlook Configuration & Troubleshooting ✅ Microsoft Teams ✅SharePoint Online ✅ OneDrive for Business ✅ Microsoft Entra ID (Azure Active Directory) ✅ User & Group Management ✅ Microsoft 365 License Management ✅ Password Reset ✅ Multi-Factor Authentication (MFA) ✅ Conditional Access (Basic) ✅ Shared Mailboxes ✅ Distribution Lists ✅ Microsoft Intune ✅ Windows Autopilot ✅ Exchange Online Protection ⚙️ Active Directory & Identity Management ✔ Active Directory Users & Computers ✔ Group Policy (GPO) ✔ User & Computer Administration ✔ Organizational Units (OU) ✔ Password Policies ✔File & Folder Permissions ✔ Print Server Management ✔ Identity & Access Management 🌐 Network Support ✅ TCP/IP ✅ DNS ✅ DHCP ✅ VPN Setup & Troubleshooting ✅ LAN/WAN Support ✅ Wi-Fi Configuration ✅ Router & Switch Configuration ✅ Network Printer Setup ✅ IP Address Management ✅ Internet Connectivity Issues ✅ Network Diagnostics ✅ Firewall Configuration 👨‍💻 Remote Support Tools ✔ TeamViewer ✔ AnyDesk ✔ Microsoft Remote Desktop (RDP) ✔ Quick Assist ✔ Chrome Remote Desktop ✔Splashtop 🔒 Security & Endpoint Protection ✅ Microsoft Defender ✅ Endpoint Security ✅ Virus & Malware Removal ✅ Ransomware Protection ✅ Security Hardening ✅ Windows Security ✅ Email Security ✅ Phishing Protection ✅ User Permissions ✅ Access Control 💾 Backup, Recovery & Migration ☁️ Microsoft 365 Migration 🔑 Exchange Migration 📧 Email Migration 📧Outlook PST Migration 👥 User Profile Migration 💾 Data Backup & Recovery ☁️ OneDrive Backup 💾 Disaster Recovery 📂 File Recovery 👨‍💻 Virtualization ✔ Hyper-V ✔ VMware Workstation ✔ Virtual Machines 📊 Monitoring & Maintenance ✅ Windows Updates ✅ Patch Management ✅ Preventive Maintenance ✅ Performance Monitoring ✅ Event Viewer Analysis ✅ Disk Management ✅ Startup Optimization ✅ Asset Management ✅ Inventory Management ✅ IT Documentation ✅ Ticketing Systems ✅ Incident Management 🛠 Technologies & Platforms • Microsoft 365 • Office 365 • Exchange Online • Microsoft Entra ID • Active Directory • Windows Server • Windows 10 • Windows 11 • Microsoft Intune • Outlook • Teams • SharePoint • OneDrive • Hyper-V • VMware • TeamViewer • AnyDesk • RDP • DNS • DHCP • TCP/IP • VPN • Microsoft Defender • Google Workspace • BitLocker • PowerShell (Basic) ⭐ Why Choose Me 🎯 5+ Years of Professional IT Experience 🎯 Fast Response & Quick Issue Resolution 🎯 Strong Troubleshooting & Problem-Solving Skills 🎯 Excellent Communication & Customer Service 🎯 Reliable Remote IT Support 🎯 Security-Focused Solutions 🎯 Long-Term Technical Support & Maintenance 🎯 Detail-Oriented, Professional, and Dependable 🏆Why Work With Me? ✅ 24/7 availability for urgent tasks and ongoing maintenance. ✅ Clear, friendly, and professional communication. ✅ Committed to efficient, user-focused results. If you're looking for a dependable IT professional who can keep your systems secure, your users productive, and your business running smoothly, I'd be happy to help. 🤝Let’s connect to discuss your project. Click the “Invite to Job” button to get started!

▪ 100% Job success rate for years is evidence of excellent customer satisfaction ▪ 10+ years of hands on experience with Microsoft, Azure, Microsoft 365, L1/L2/L3 Support service ▪ Upwork "Top Rated Plus" Professional ▪ PowerApps Development Team. ▪ Certifications on different Technologies I am a Microsoft Certified Professional. I have 9+ Years of experience in working with different Microsoft Partners (including LSP, CSP). Have worked more than 50+ projects in big banks, Telecommunication Companies, Group of companies etc. regarding different Microsoft solutions. Have expertise on Design, Deploy and delivering (End to end) Microsoft solutions including pre-sales and post sales support. IT/Technical Support =================== Experienced in providing L1/L2/3 troubleshooting activities, with expertise ensuring client support across a help desk and IT support operation with exceptional feedback. Demonstrate success handling multiple incident tickets and resolve complex technical IT issues and escalations, ensuring the SLAs adherence. PowerApps developement ====================== I have a dedicated team which has the experience and expertise on building different solutions on Power Apps.Me and my team have the expertise on working with Microsoft Power Apps building several solution. We have build solutions on below areas: • Document Archiving solution • Meeting room management Solution • Asset Management solution (IT asset tracker, assignment, lifecycle management, Vendor management etc.) • Internal CRM for service provider • Support ticket management • Tasks management • Guest management system • HR Employee details management solution ======================== Looking forward to work on different requirements and give solution to those requirements. I have worked majorly on Microsoft solutions which includes below technologies: Special Qualifications: • L2/L3 technical support as Subject Matter Expert. • Exchange Servers | Installation, Configuration, Migration & Troubleshooting • Office 365 | Service Enablement, Configuration, Migration & Troubleshooting • Hyper-V | Installation, Configuration, Migration & Troubleshooting • Active Directory | Installation, Configuration, Migration & Troubleshooting • Skype for business server | Installation, Configuration, Migration & Troubleshooting. • ADRMS Server | Installation, Configuration, Troubleshooting • Azure Ad connect | Prepare, Design | Deploy • Microsoft Intune etc. • Microsoft Azure

✅Remote Help Desk Technician ✅ Desktop Support Technician ✅ 8+ Years of Experience ✅ Expert in IT Helpdesk, MSP, M365, Outlook, Windows, Printer & Network Support ✅ Fast & Friendly Tech Support for PCs, VPN, VoIP, AD, and more! I am a highly skilled Technical Support Specialist with over 8 years of experience providing remote help desk and desktop support across diverse industries. With a strong foundation in computer science and a continuous drive for professional development, I deliver reliable, efficient, and solution-oriented IT support tailored to each client’s unique needs. I am passionate about helping businesses optimize their IT operations by offering clear, timely technical support, proactive system monitoring, and expert-level troubleshooting. I stay up to date with emerging technologies and pride myself on delivering both technical resolutions and strategic IT consultation that support business growth. 💻 My expertise extends to a wide range of technical skills, including MSP, Active Directory, Intune, LogMeIn, Windows Autopilot, Office 365........ ✅ Helpdesk Support (Level 1 & Level 2) ✅ Microsoft 365 & Google Workspace Administration ✅ Software installation and setup ✅ Virus and malware removal ✅ PABX & VoIP System Support ✅ Network troubleshooting and configuration ✅ Operating system installation and configuration ✅ Hardware Support (PCs, Laptops, Tablets, Phones) ✅ Printer setup and troubleshooting ✅ Apple Device Support (iMac, iPad, iPhone) ✅ Remote Help Desk Support ✅ IT consultation and advice ✅ServiceNow Ticketing & Workflow Tools I take pride in training new employees, maintaining inventory and IT asset tracking, and ensuring secure, efficient IT environments for smooth operations. I am fluent in English and always aim to maintain professional, courteous communication. Whether you're a small business needing consistent tech support or a larger organisation requiring reliable remote or onsite assistance, I’m here to help.

With 12+ years of experience, I specialize in Windows, Linux, Network & Virtualization including VMware, Hyper-v, Proxmox and enterprise IT management to deliver secure, high-performance, and scalable infrastructures. 💻 Services that, I Provide: 1️⃣Windows Server, Active Directory, Entra ID, Intune, Microsoft 365 & G Suite 🔹 Windows Server (2012, 2016, 2019, 2022)- Active Directory setup and administration, Users/Groups, OU design, GPO, trusts 🔹 Core services: DNS/DHCP, WSUS, WDS, File/Print servers, permissions/ACLs, SMB shares 🔹 High availability: Failover Clustering, HA/DR planning and implementation 🔹 Identity & access: Microsoft Entra ID tenant management, identity integration (hybrid identity), conditional access basics 🔹 Endpoint management: Microsoft Intune device enrollment, compliance policies, configuration profiles, app deployment, security baselines 🔹 Security & certificates: AD CS / PKI, certificate services, SSL/TLS configuration and hardening 🔹 Microsoft 365 and Google Workspace (G-Suite) admin support (accounts, policies, mail flow basics, and tenant operations) 🔹 Active Directory Certificate Services (AD CS) & Public Key Infrastructure (PKI) – Deployment & Management 🔹 Web & app hosting: IIS installation/configuration, IIS Load Balancing, IIS WebFarm ARR, SSL binding, security hardening, and IIS troubleshooting 2️⃣ Linux & Web Server Administration 🔹 Linux Administration – RHEL, Ubuntu, Debian, CentOS 🔹 Service Management – Samba Server, Mail server, Zimbra, GIT, NFS, ISCSI, FTP, SFTP, Elasticsearch, Redis, LDAP, Docker, Nodejs, Express, NIC teaming 🔹 Database Management – MySQL, MariaDB, MongoDB, Percona, XtraBackup, PostgreSQL, Mirroring/High Availability. 🔹 Web Servers – NGINX / Apache (LEMP/LAMP), HAProxy, reverse proxy, SSL/TLS 🔹 Security: FirewallD, SELinux, UFW, ACL, SSH, hardening 🔹 Automation ( Bash, CHEF, Ansible, Terraform, Python ) 3️⃣VMware, Proxmox & Hyper-V Virtualization Expertise 🔹 VMware ESXi, vCenter, NSX, vSAN & Horizon deployment and management 🔹 High Availability, DRS, D-Switch, VLANs,& AD integration in VMware 🔹 Proxmox with LXC/KVM, Ceph storage & HA cluster configuration 🔹 Hyper-V setup with clustering, Live Migration, Storage Spaces Direct & Azure hybrid integration 🔹 iSCSI/Fibre Channel SAN, snapshot management & storage optimization 🔹 Strong in VM hardening, disaster recovery & performance tuning 4️⃣ Backup, Storage, Database, & Disaster Recovery 🔹 Veeam Backup & Replication, hardened Linux repo, offsite backup strategy, immutability planning 🔹 Veeam Cloud Connect, Veeam Cloud Connect Replication, Veeam Service Provider, Veeam Backup as a service (BaaS), Veeam DR as a Service (DRaaS) 🔹 Expertise in Synology NAS, QNAP, TrueNAS, & Nextcloud for secure storage 🔹 Backup, replication, failover, & DR strategies for BCP 🔹 Database admin for MSSQL, MySQL, PostgreSQL,MariaDB, Percona, Mirroring/High Availability, XtraBackup 5️⃣Networking, Firewalls, VPN & Security 🔹Routing & Switching (Cisco, Juniper, MikroTik , Huawei) 🔹 Routing/switching concepts, VLANs, trunking, NAT, LAN/WAN 🔹L4/L7 Firewall Policy Configuration (SonicWall, Sophos, Cisco ASA, Fortinet) 🔹VPN (IPSec, OpenVPN, WireGuard), Load Balancing & HA 🔹SD-WAN Deployment & NSX / NSX-T Micro-Segmentation 🔹Network Monitoring & Optimization using SNMP, NetFlow, Syslog 6️⃣ System Hardening, Security posture, endpoint/SOC tooling & Cloud 🔹 AWS: EC2, S3, IAM, VPC, Security Groups/NACLs, Route 53, Load Balancer, RDS, SNS/SQS 🔹 Skilled in SSL/TLS, clustering, & thread pool tuning 🔹 Strong in log analysis, performance tuning & system hardening 🔹 EDR: SentinelOne, CrowdStrike (deployment support, policy alignment, troubleshooting) 🔹 SIEM / Log management: Wazuh, GrayLog, Splunk, ManageEngine Log360 (log ingestion basics, alerting workflows, dashboard/reporting support) 🔹 Baseline hardening & hygiene: patching approach, access control, audit readiness, and incident-support workflows 🔹 Hardening Windows/Linux systems with Windows Firewall, Firewalld, IPTables, GPOs 🔹 Implementing NIST & CIS benchmarks, audits, patch and ISO-27001,PCI-DSS, HIPAA compliance 🔹 Python/PowerShell/Bash/Ansible scripting for automation 7️⃣ Monitoring, RMM + Documentation 🔹 Monitoring: Zabbix, Grafana/Prometheus, Nagios, AppDynamics & New Relic 🔹 RMM & MSP tooling: Syncro, ConnectWise (Automate/Manage where applicable), NinjaOne (Ninja RMM) for endpoint monitoring, patching, alerting, and remote support workflows 🔹 Strong focus on clear documentation, diagrams, SOPs, Change Management, reporting, and security posture documentation (controls, checklists, and runbooks) 🚀 Why Choose Me? ✔ 12+ years of enterprise IT experience in Windows, Linux, Virtualization & Cloud ✔ Proven expertise in troubleshooting & optimizing IT infrastructures ✔ Strong security focus – Ensuring system stability & compliance ✔ Efficient automation – Using Python, PowerShell & Bash scripting

I bring 14+ years of hands-on, results-driven experience delivering enterprise-grade IT solutions across Microsoft, Azure, and Office 365 ecosystems. As a certified MCSE, MCSA, MCP, AZ-104, and AZ-305 professional, I have successfully planned, designed, implemented, and supported 300+ projects for both local and international clients. My expertise goes far beyond Microsoft technologies. I help organizations build scalable, secure, and highly available infrastructures, perform accurate server sizing, deploy enterprise backup and disaster recovery solutions, manage mission-critical SQL databases, implement DevOps practices, and design high-performance network architectures aligned with business objectives. I work with a solution-first mindset, focusing on reliability, security, performance, and cost efficiency. Whether your goal is to modernize infrastructure, migrate to Azure, secure enterprise data, or optimize IT operations, I deliver clean architecture, industry best practices, and long-term value. 🔹 Microsoft Technologies & Expertise (Hands-on) ✔ Microsoft Azure (Design, Deployment, Integration & Migration) ✔ Microsoft Endpoint Manager (Intune) ✔ Microsoft Defender for Cloud ✔ Microsoft Active Directory ✔ Domain Controller, DNS, Group Policy & GPO ✔ Microsoft Exchange Server & Office 365 ✔ Microsoft SQL Server Administration ✔ Microsoft Hyper-V ✔ Microsoft File Server ✔ Microsoft IIS ✔ Microsoft SCCM ✔ Microsoft SCVMM ✔ Microsoft Failover Clustering & Application Failover ✔ Remote Desktop Services (Terminal Server) 🔹 Infrastructure, Backup & DR (Hands-on) ✔ Enterprise Storage Planning & Management (SAN, NAS) ✔ Backup System Design & Deployment (Veeam, Acronis, SCDPM) ✔ Disaster Recovery & High Availability (HA) Architecture ✔ Monitoring, Maintenance & Troubleshooting ✔ IT Documentation, Strategy Development & Staff Training 🔹 Non-Microsoft Technologies (Hands-on) ✔ Dell Enterprise Storage (SAN & NAS) ✔ VMware vCenter ✔ Google Workspace (G Suite) ✔ Red Hat / CentOS / Ubuntu ✔ Dell & HP Rack Servers 🔹 Project Leadership & Delivery (200+ Projects) I have led and contributed to 200+ enterprise projects, working closely with technical teams and stakeholders across Telco, Banking, Corporate, Multinational, RMG, and SMB sectors. ✔ Microsoft Active Directory — 60 Projects ✔ SCCM, SCOM & SCVMM — 25 Projects ✔ Exchange Server, Office 365 & Google Workspace — 50 Projects ✔ SQL Server Deployment & AlwaysOn Administration — 17 Projects ✔ IIS & Windows File Server — 20 Projects ✔ On-Premises to Azure Migration (Applications & Databases) — 60 Projects ✔ Non-Microsoft Products & Services — 30 Projects