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I am a certified Mindbody + Momence + Arketa + Bsport Specialist helping fitness and wellness businesses streamline operations, boost client engagement, and increase revenue through effective CRM implementation and optimization. I have over 8+ years of experience helping fitness and wellness businesses with studio management software like Bsport backoffice, Acuity Scheduling, Exercise, Momence, Glofox, Gymdesk, Mindbody, Booker by Mindbody, Arketa, Clinic Master, LEADAR, Aesthetic Record, Flodesk, and can help your Medspa, Gym/Fitness, Yoga Studio, Beauty/Massage Clinic with; ✅ CRM management (Set up and Ongoing Tech Support) ✅ Widget Codes (Wix, Squarespace, WordPress) ✅ DNS Records Verification ✅ Integrations ✅ Marketing and Campaigns ✅ Workflow Set Up ✅ Email Automation ✅ Appointment scheduling ✅ Data Migration ✅ Customer Service (Chat/Emails) ✅ Client support/ client account management ✅ General Admin tasks I am also a virtual assistant and can help with general admin and operations tasks, managing content on websites' backend (Wix, Squarespace, WordPress), and have expertise in various tools and CRM systems such as Jira, Mailchimp, Base 44, Zendesk, Luma, Brandbot, Notion, SignNow, Canva, Hubspot, Trello, Asana, ClickUp, Mindbody Online, Slack, Airtable, Todist, DocuSign, JotForms, Apollo, etc. I hope to join your team and bring with me insightful expertise that will translate into the success of your business.

⭐⭐⭐⭐⭐ “Emanuel performs at the level of a full-time U.S.-based operator. His calm presence elevates the team - he handled high-volume operations, vendor coordination, and last-minute changes with clarity and composure. His professionalism, tool proficiency, and reliability were essential to our success.” - Regional Operations Manager, 2025 Operations & Systems Coordinator | Workflow, SOPs & Automation-Ready Processes Hi, I’m Emmanuel - an Operations & Systems Coordinator helping founders, e-commerce brands, and remote teams streamline operations, implement SOPs, and build structured workflows that improve execution and reduce manual workload. If your operations feel disorganized-tasks slipping, workflows unclear, and your team constantly chasing updates-I fix that. I bring structure through SOPs, workflow systems, and process optimization so everything runs on time and under control. If your operations feel scattered - tasks slipping, inbox overloaded, workflows unclear, or teams lacking coordination - I step in to organize, standardize, and optimize your systems so your business runs smoothly and predictably. ⚙️ Core Operations Support I focus on execution + structure + process optimization: • Workflow setup & optimization (Asana, ClickUp, Notion) • SOP creation, documentation & process standardization • Task management, project tracking & accountability systems • Inbox & calendar management systems 📥📅 • Cross-team coordination & operations support • KPI tracking, reporting & operational visibility 📊 🔄 Systems & Process Automation • Process automation (Zapier, integrations, workflow mapping) ⚡ • CRM & operations system organization (HubSpot, databases) • Lead tracking & pipeline coordination • Reducing manual work through structured workflows • Building automation-ready processes for scaling teams 🛍️ E-Commerce & Client Operations Experience I’ve supported Shopify brands and service-based businesses by: • Cutting customer support response time by up to 50% 🚀 • Managing high-volume ticket queues (500+ per day) • Improving on-time delivery through Agile task tracking ⏱️ • Reducing escalations with clear client updates and proactive issue management • Turning messy workflows into scalable, repeatable, SOP-driven systems ⚙️ Clients appreciate that I’m calm under pressure, proactive, and focused on execution, structure, and results. 🛠️ Tools & Systems I Work In Daily 📋 Project & Operations Tools: Asana | Jira | ClickUp | Trello | Notion 💬 Communication & Support: Slack | Google Workspace | Gorgias | Zendesk | Freshdesk | HubSpot | Aircall | Loom 🛒 E-Commerce & Web: Shopify | Recharge | Webflow | WordPress ⚡ Automation & Data: Zapier | Airtable | Metabase 🧠 Methodologies: Agile project management | Scrum | Sprint planning | Backlog refinement | SOP-driven execution 🌟 Why Clients Hire Me • Strong ownership mindset — I manage operations like they’re my own 💪 • Process-driven with focus on workflow clarity and efficiency • Clear, professional communication across teams and stakeholders 🗣️ • Highly organized with strong attention to detail 📝 • Reliable, consistent, and execution-focused 🤝 🎯 Results You Can Expect ✔ Clear, structured workflows across your team ✔ Reduced manual workload through process optimization ✔ Improved task tracking, accountability, and visibility ✔ Scalable SOP-driven operations 🚀 Let’s Work Together If you’re looking for someone who can: • Organize and streamline your operations • Build SOPs and structured workflows • Improve team coordination and execution • Support your systems (Asana, Notion, CRM, automation) …I’m ready to help you bring structure, clarity, and control to your operations.

Overwhelmed by an overflowing inbox, missed deadlines, scattered processes, or projects that keep falling behind? I'm a virtual assistant and operations specialist helping founders, executives, and legal teams get out of the weeds — as your executive assistant, ops manager, and systems builder, I don't just clear your task list, I fix why the list keeps piling up. With 8+ years supporting founders and legal professionals, I specialize in executive support, operations coordination, workflow management, SOP development, and legal administration. Whether you're a founder juggling ten priorities or a law firm managing client intake and case deadlines, I build the systems, document the processes, and run the day-to-day so nothing slips. How I have Helped Clients: • Helped founders reclaim 10–15 hours a week through calendar management, inbox systems, and administrative support • Supported legal teams with client intake, matter coordination, document management, and billing using Smokeball, PracticePanther, and MyCase • Designed and documented SOPs that improved onboarding consistency and created repeatable workflows • Coordinated cross-functional projects with teams of up to 15 people, keeping priorities and deliverables on track • Built workflow systems in Asana, ClickUp, Trello, Google Workspace, and Microsoft 365 to improve visibility and cut manual work Core Services • Executive calendar, inbox & email management • Legal administrative & billing support • Operations coordination & workflow management • SOP development & process documentation • Project coordination & task management • Client intake, onboarding & data migration Tools & Platforms Google Workspace • Microsoft 365 • Asana • ClickUp • Trello • Monday • Jotform Legal Case Management Systems Smokeball • PracticePanther • MyCase If your business — or your firm — needs more than task support, I'd love to help you build the structure behind it. Send me a message and let's talk about what's slowing you down.

Feeling overwhelmed with operations, coordination and day-to-day admin? I support businesses by keeping operations organized, communication clear, and systems running smoothly. From scheduling and event coordination to CRM management and project coordination, I ensure everything stays structured and nothing falls through the cracks. With 7+ years of experience supporting startups and growing teams, I’ve completed 4,000+ Upwork hours, maintained a 100% Job Success Score and earned the Top Rated badge. I’m trusted to step into established systems, understand processes quickly, and operate independently with minimal guidance. This includes supporting event teams by keeping agendas, bookings, and speaker information accurate, up to date, and aligned across platforms. What I Support: • Operations & project coordination • Calendar and schedule management • Event coordination (agendas, speaker profiles, updates, quality checks) • CRM management (Zoho, GoHighLevel, Freshsales, Airtable) • Recruiting & pipeline tracking • Service coordination & follow-ups • Admin support & reporting Tools I Work With Daily: Google Workspace • Trello • Asana • Slack • Airtable • Zoho • GoHighLevel • Shopify • Canva Why clients work with me long term: ✔ Highly organized & deadline-driven ✔ Strong attention to detail ✔ Proactive communication ✔ Calm under pressure ✔Reliable and independent operator If you need structured, dependable operational support with experience in both business operations and event coordination, I’d be glad to support your team.

"Whatever you do, work at it with all your heart, as working for the LORD, not for human masters." Helping founders, CEOs, and growing businesses streamline operations, enhance customer experiences, and create systems that drive sustainable growth. Are you looking for a reliable Executive Assistant, Operations Specialist, or Customer Success professional who can help your business run smoothly behind the scenes while you focus on growth? With over 5 years of experience supporting entrepreneurs, executives, and remote teams, I specialize in managing the day-to-day operations that keep businesses organized, efficient, and scalable. My expertise includes: ✔ Executive & Administrative Support ✔ Calendar & Inbox Management ✔ Customer Success & Client Relationship Management ✔ Client Onboarding & Account Coordination ✔ Appointment Setting & Lead Follow-Up ✔ Influencer & Partnership Outreach ✔ Project Coordination & Team Collaboration ✔ SOP Creation & Process Documentation ✔ CRM Management & Data Maintenance ✔ Research, Reporting & Data Analysis ✔ Customer Support (Email, Chat & Phone) ✔ Social Media Support & Community Management ✔ Lead Generation & Market Research I pride myself on being proactive, detail-oriented, and highly organized. Whether it's managing executive priorities, improving customer experiences, coordinating projects, or building efficient systems, I take ownership of tasks and ensure nothing falls through the cracks. Technology is one of my strengths, and I'm proficient with a wide range of tools, including: • GoHighLevel • Mindbody • HubSpot • Salesforce • Mondaycom • ClickUp • Asana • Trello • Slack • Google Workspace • Microsoft Office Suite • Mailchimp • ZoomInfo • Hunter • Apollo • Notion • Calendly • Airtable • Dubsado Clients value me for my strong communication skills, problem-solving ability, adaptability, and commitment to excellence. I don't just complete tasks, I help businesses operate more efficiently and deliver exceptional experiences to their customers. If you're looking for a dependable professional who can support your operations, strengthen client relationships, and help your business scale, I'd love to connect. Let's discuss how I can help your business thrive. Mariam Executive Assistant | Operations & Customer Success Specialist

Hi! I'm Isha, your dedicated freelancer and growth partner ready to streamline your workflow, save you hours, and deliver high-quality, accurate results every time. Whether you're a busy entrepreneur, startup founder, or growing business needing reliable support, I'm here to handle the details so you can focus on what you do best. With strong expertise in administrative support, data management, and business development, I bring enthusiasm, attention to detail, and a proactive mindset to every project. Here's how I can help you succeed: ◾ Lead Generation & Market Research: Targeted B2B leads, email lists, prospecting, and in-depth research to fuel your sales pipeline and business growth. ◾ Data Entry, Extraction & Management: Lightning-fast, 99%+ accurate data entry, web scraping, data mining, Excel/Google Sheets mastery, and spreadsheet automation. ◾ Virtual Assistance & Admin Support: Email management, calendar scheduling, Instagram DM outreach, social media setup, and daily task handling. ◾ Web/Online Research: In-depth online research, competitor analysis, and information gathering to support informed business decisions. ◾ Appointment Setting: Professional scheduling and coordination to keep your calendar organized and your meetings running smoothly. ◾ LinkedIn Lead Generation & Outreach: Strategic LinkedIn prospecting, connection requests, and personalized outreach to grow your network and generate quality leads. ◾ Product Listing & Product Research: Comprehensive product research and optimized listings to boost visibility and drive sales. ◾ Creative & Research Tasks: Graphic design with Canva, video transcription, and online research. I'm a fast, accurate, and enthusiastic lead generation specialist with tremendous knowledge and experience in tools like: ◾ Lead Generation & Market Research: Apollo, Hunter, LinkedIn Sales Navigator, Get Prospect and Skrapp ◾ Data Entry, Extraction & Management: Microsoft Excel, Google Sheets, Notion, Zoho, HubSpot CRM ◾ Virtual Assistance & Admin Support: Google Workspace (Gmail, Calendar, Drive), Microsoft Office (Word, Outlook), Trello, Asana, Calendly ◾ Web/Online Research: Google Search, Google Scholar, LinkedIn, Yelp, Zillow ◾ Appointment Setting: Calendly,Google Workspace, Google Calendar, Zoom,Go High level ◾ LinkedIn Lead Generation & Outreach: LinkedIn Sales Navigator, Apollo, Hunter ◾ Product Listing & Product Research: Amazon Seller Central, Shopify, Etsy ◾ Creative & Research Tasks: Canva, ChatGPT, Google Docs, Microsoft Word I offer a blend of critical thinking, creative problem-solving, and data analysis to deliver tailored solutions. With strong leadership, teamwork, and communication skills, I build lasting professional relationships. Equipped with a strong internet connection and expertise, I'm always available to meet your needs. Dependable and adaptable, I'm committed to delivering outstanding results on every project.