Hire the Best Operations Managers
in Kenya

For Founders, Startups, and Growing Businesses If your operations feel messy, projects are stalling, or your team needs stronger execution and accountability, I step in to create structure, streamline workflows, and keep everything moving. With over 5 years of experience across operations management, executive operations, project coordination, and business support, I help founders and remote teams stay organized, aligned, and execution-focused. I’ve supported fast-paced businesses by managing day-to-day operations, coordinating cross-functional teams, improving workflow systems, tracking deliverables, and ensuring priorities move forward without leadership needing to chase updates. What I can help with: • Operations management & workflow optimization • Project planning, coordination & execution tracking • Executive support (calendar, inbox, scheduling, follow-through) • Team coordination & accountability management • SOP creation & process documentation • Client onboarding & communication management • CRM & pipeline management • Marketing operations (content workflows, email campaigns, SEO coordination, task execution) Tools I work with: Asana • ClickUp • Monday. com • Notion • Trello Google Workspace • Slack • HubSpot • GoHighLevel • Shopify • Canva • Klaviyo How I work: I bring structure to fast-moving businesses. I’m proactive, highly organized, and execution-focused, meaning you won’t need to micromanage, chase updates, or worry about tasks slipping through the cracks. If you need someone who can think operationally and execute reliably, let’s talk.

Top-Rated Operations Manager. Google PM Certified. Embedded in founder-led service businesses, content production studios, and financial operations teams across the globe. Here's what clients hire me to fix: → Founder still approving every decision (nothing moves without you) → Team doing tasks, not owning outcomes → No documented process - everything lives in someone's head → Scaling the business but also scaling the chaos Results clients typically see: → 15+ hrs/week freed from day-to-day management → Teams that execute without constant check-ins → SOPs that actually get followed → 95%+ on-time delivery across distributed teams What makes this different from hiring a generalist VA or project manager? Corporate ops frameworks don't fit lean remote teams. I've spent 3 years embedded inside service businesses, content studios, and financial operations - not consulting from the outside. I build systems that work with the team you have, not the team you wish you had. "Wilkins turned a chaotic project into a well-oiled machine. His guidance helped our team improve efficiency by 40%, and the results were remarkable." - Recent Client If you're spending 20+ hours a week managing team chaos instead of growing - send me a message. I'll show you exactly where the friction is.

I help growing teams create the operational clarity that lets work move without friction. Over the past 8+ years, I have worked across SaaS, research, and professional services environments, supporting founders, leadership teams, and distributed teams who need reliable execution across projects, clients, and systems. At Sana AI, I spent over 1,000 hours as the team's core coordination partner, managing 20+ concurrent client onboardings, building and maintaining the help center and internal documentation, and becoming the go-to person for process clarity and setup questions. I owned client relationships end to end, from kickoff through go-live, while keeping internal systems current and leadership informed. That is the kind of work I do best: making sure nothing falls through the cracks, that the right people have the right information, and that execution stays consistent even when priorities shift. What I bring to a team: 1. Client and delivery oversight, aligning expectations, tracking progress, and ensuring work reaches measurable outcomes 2. Cross-functional coordination across distributed and async teams 3. SOP development and documentation that teams actually use 4. Operational visibility through dashboards, reporting frameworks, and structured check-ins 5. Onboarding systems that get new clients and team members up to speed without chaos I hold a Certified ScrumMaster (CSM) credential and a Digital Business Manager (DBM) certification covering project management, ops and systems, and team management. Tools: ClickUp, Asana, Jira, Notion, Monday, HubSpot, Zapier, GHL, Google Workspace, Slack. I work best in long-term partnerships with teams that value clarity, calm execution, and consistent delivery over reactive firefighting.

Overview: Empowering Senior Directors, CEOs and Founders to get more done in less time, freeing up their time to focus on what matters most. 90% of founders' dream or ideas dies at the thinking stage because research found out that many of them don't have enough time to plan and execute their ideas. That's why I'm here. I help you: ➡️Save time and focus on things that matters to you most. ➡️Lift the burden of juggling business & personal life. ➡️Achieve business productivity while you do less. My Name is Francis Lambi, As a Project Manager with over 8 years of experience in the BPO industry, I specialize in streamlining operations, managing cross-functional teams, and delivering projects on time and within budget. I have successfully led large-scale projects that improved operational efficiency, reduced costs, and enhanced service delivery. Here’s what I bring to the table: 🌟 Positive Attitude: I approach challenges with optimism and a can-do spirit. 📊 Project Management Expertise: Skilled in planning, organizing, and delivering projects on time and within budget while ensuring quality and customer satisfaction are met. 👥 People Leadership: Transformative leadership style that fosters team growth and innovation. 👨‍💼Workforce and Operations Management: Expert in enhancing team performance and strategically aligning resources to achieve optimal results. 💪 Hands-On Approach: Ready to dive in and get things done, ensuring excellence in every task. I have also a background in web development where I have mastered html, CSS and now learning JavaScript. I blend all this to make sure I bring the most value into your organization. 🌐 Why Me: Expert in CRM tools including Asana, Trello, Notion, Click-Up, Hubspot e.t.c. for your unique needs. Strategic Planner: Success in managing projects from concept to completion. Clear Communicator: Open, transparent communication to keep everyone aligned. Problem Solver: Thrives on creatively overcoming challenges. 💼 Services and Skills: *Project Management (Agile, Waterfall) *Odoo Presales/Purchases/ Sales/ Inventory/ Returns Consultant *ClickUp know-how *Team Leadership & Management *Process Improvement *KPI Tracking & Reporting *Risk Management *Proficient with Clio, Salesforce, Microsoft Office, G-Suite, Teams, Slack and Zoom * Familiar with Canva and Notion *Workflow Automation *Stakeholder Communication *BPO Operations *Client Relations *Complex - Problem Solving Skills 🎯 Let's Elevate Your Projects: Ready to enhance your productivity? Contact me for a consultation – your journey to seamless projects begins now!

Aviation Management & E-Commerce Project Management Specialist| Airline Operations • SMS & Regulatory Compliance • Digital Store Operations • Process Optimization I am a dual-sector Operations Specialist with 10+ years of experience supporting aviation organizations and fast-growing ecommerce brands. I bring a unique combination of airline operational expertise and digital commerce workflow management, helping clients streamline operations, enhance compliance, and deliver consistent, measurable results. ✈️ Aviation Management Expertise • Flight Operations & Dispatch (FOO) • Integrated Operations Control Center (IOCC) Management • ICAO, FAA & KCAA Regulatory Compliance • Safety Management Systems (SMS) Implementation • Technical documentation: SOPs, Manuals, Checklists, ERP Plans • Flight planning, crew scheduling, safety reporting • Audit preparation, quality assurance & operational oversight I help airlines improve efficiency, prepare for audits, strengthen compliance, and enhance operational communication across Flight Ops, Safety, and OCC. 🛒 E-Commerce Operations & Project Management • Amazon,EBay,Shopify, Kilimall, Jumia & online store operations • Product listings, SEO optimization & catalog updates • Inventory tracking & vendor coordination • Order workflows, customer service support & returns management • Digital marketing support: product descriptions, visuals & conversion strategies • Process automation & operational SOP development I support e-commerce brands in creating streamlined back-end processes, improving store accuracy, and driving operational efficiency that leads to better sales performance. 💼 What I Deliver ✔ Professional, aviation-grade documentation ✔ Fast, reliable project management ✔ Audit-ready compliance support ✔ Accurate e-commerce data handling ✔ Process improvements that reduce errors and save time ✔ Clear communication and consistent availability 🌍 Why Clients Choose Me My background allows me to work across both technical aviation environments and high-pressure digital commerce platforms, providing a rare blend of regulatory precision and modern operational efficiency. If you’re looking for a specialist who can manage complex operations whether for an airline, a logistics company, or an online retail store I’m ready to support your goals with accuracy, commitment, and professional execution.

With over 𝐨𝐯𝐞𝐫 𝐬𝐞𝐯𝐞𝐧 (𝟕) 𝐲𝐞𝐚𝐫𝐬 of experience, I am a 𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐫 and 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐞𝐱𝐩𝐞𝐫𝐭 leading over 𝟐𝟎+ successful projects across various industries including Tech, Film, Law, Real Estate, and Hospitality. Notable projects include work for 𝐒𝐎𝐍𝐘 𝐓𝐕, 𝐁𝐁𝐂 𝐀𝐟𝐫𝐢𝐜𝐚, 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐀𝐠𝐞𝐧𝐜𝐲, 𝐐𝐮𝐢𝐭𝐞 𝐁𝐫𝐢𝐠𝐡𝐭 𝐅𝐢𝐥𝐦𝐬, 𝐆𝐫𝐞𝐞𝐧 𝐕𝐞𝐧𝐭𝐮𝐫𝐞𝐬, and 𝐁𝐫𝐨𝐚𝐝𝐟𝐢𝐞𝐥𝐝𝐬 𝐈𝐧𝐜. I specialize in the following: ✅Project Planning & Scheduling: Developing and managing project timelines, budgets, and resources, ensuring that projects are delivered on time, within scope, and budget. ✅Budget Management- Creating, tracking, and managing project budgets, ensuring that resources are allocated efficiently and project costs stay within the approved budget. ✅Client Liaison: Serving as clients' main point of contact, maintaining strong relationships, and ensuring that their vision and expectations are met throughout the project lifecycle. ✅Documentation and Reporting: Maintaining accurate records of project progress, including schedules, meeting minutes, and financials. ✅Project Execution: Ensuring that projects are brought to life with precision, from initial planning to completion. ✅Problem Solving: Resolving any issues or challenges during the project, and maintaining positive relationships with all the stakeholders. ⭐𝐇𝐞𝐫𝐞’𝐬 𝐖𝐡𝐲 𝐲𝐨𝐮 𝐬𝐡𝐨𝐮𝐥𝐝 𝐜𝐡𝐨𝐨𝐬𝐞 𝐦𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬⭐ ✅Fast turnarounds- I am committed to the delivery of excellent work promptly to allow you time for other rewarding pursuits. ✅Offering Solutions: I am an elite problem-solver and researcher, and I pay attention to detail. ✅Honesty: I only commit to taking tasks that I am sure I can handle to meet and exceed expectations. ✅Communication and Responsiveness: I will constantly communicate with you to offer updates on the progress of the project. I possess impeccable verbal and written communication skills. ✅Proficiency in project management tools such as ClickUp, Asana, Airtable, Monday ✅Managing escalations, team dynamics, and stakeholder relationships. ✅Ability to work independently and collaboratively in a fast-paced environment. ⭐𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐭𝐡𝐚𝐭 𝐈 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲 𝐮𝐬𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐨𝐟 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬⭐ ✅ClickUp ✅Asana ✅Airtable ✅Trello ✅Monday You can be confident that your project will be completed successfully and efficiently. Let’s hop on a call to discuss your specific project needs/ goals.