Hire the Best Process Optimization Consultants
in the Philippines

I am a detail-oriented and results-driven professional with extensive experience in Accounts Receivable, Collections, Virtual Assistance, Customer Service, and Credit Repair. I have worked with clients in finance, lending, debt relief, and e-commerce, handling sensitive financial data with accuracy and professionalism. I thrive in fast-paced environments where organization, clear communication, and efficiency are essential. My background as a Licensed Teacher also strengthened my documentation, process optimization, and time-management skills. Skills & Experience: ✅ Accounts Receivable & Collections – Managing portfolios of accounts – Payment tracking, follow-ups, and delinquency reduction – Email & SMS client communication – Financial reporting and record accuracy ✅ Loan & Credit Management – Loan auditing and account monitoring – Credit report review & dispute resolution – Credit repair strategies and client education – Compliance with financial and privacy regulations ✅ Customer Service & Client Success – Inbound/outbound support (email, chat, SMS) – Issue resolution with empathy and professionalism – Client retention and relationship management ✅ Virtual Assistance & Administrative Support – Data entry and documentation – Email and calendar management – CRM updates and process optimization – Multitasking and deadline management Tools & Software Proficiency: 📊 Accounting & CRM: Salesforce, ClickUp 📈 Productivity & Collaboration: Google Workspace, Microsoft Office 🗂 Customer Support & Ticketing: Freshdesk, Intercom, Gmail, Heymarket 📞 Communication Platforms: Bria, Ring Central I’m open to projects aligned with my expertise and always willing to undergo training if needed. If you’re looking for a reliable, organized, and proactive professional to support your operations, let’s connect and discuss how I can add value to your business.

I'm an Operations & Process Improvement Specialist with an engineering and project management background. I help growing businesses figure out what's making their operations harder than they need to be—then fix it. My approach is simple: BIG MESS → SMALL MESS → SIMPLIFY → AUTOMATE 1. Find the BIG MESS I look at how work actually moves through the business—not just what's written in the SOP. I identify gaps, bottlenecks, unclear ownership, unnecessary steps, and broken handoffs. 2. Break it into SMALL, SOLVABLE PROBLEMS Instead of trying to fix everything at once, I break complex operations into individual workflows and pain points that can actually be addressed. 3. SIMPLIFY I redesign the workflow, remove unnecessary steps, clarify responsibilities, and create a process people can realistically follow. 4. AUTOMATE what makes sense Once the process works, I look for repetitive tasks that can be automated or connected through the right tools. What I can help you with * Business process improvement * Workflow analysis and redesign * Process mapping and gap analysis * SOP development and standardization * Operations systems and workflow setup * ClickUp, Notion and Airtable * Workflow automation * Project and operations management Why me? My background is a little different from a typical operations freelancer. I'm a Civil Engineer with project management experience, so I'm used to working with complex systems, dependencies, deadlines, documentation, multiple stakeholders, and problems that have to be solved in the real world—not just documented on paper. I've brought that same way of thinking into business operations, working across **real estate, professional services, coaching, agencies, and growing businesses.** My recent work has included analyzing complex existing processes, mapping current-state workflows, identifying improvement opportunities, restructuring processes, testing new workflows, and documenting the final systems. I don't just create SOPs. I figure out whether the process deserves to be documented in the first place. If your business has become more complicated than it should be, let's find out what's causing the friction. Send me a message and tell me what's currently slowing your team down!

I help businesses streamline operations, improve workflows, and automate repetitive tasks. With professional experience at EY (Security Consulting & Quality Assurance) and Unilever (Project Management Office – Digital Transformation), I bring a strong background in business operations, process improvement, and stakeholder support. I'm also building AI automation solutions using n8n and Power Automate to help businesses save time and scale efficiently. Let's build smarter workflows that allow you to focus on growing your business.

Currently, I serve as a Mortgage Broker Virtual Assistant, delivering remote administrative support, client‑relationship management, and CRM oversight to streamline mortgage applications and boost brokerage efficiency. I also work part‑time as a Social Media Content Creator, managing clients’ social media accounts and producing engaging reels and images. In my most recent position as a Real Estate Virtual Assistant, I specialize in administrative coordination, process optimization, and tailored solutions that enhance productivity in real estate transactions. Prior to that, I spent over a decade as a Loan Processing Officer, where I honed my financial services expertise by overseeing loan applications from initiation to closing—ensuring accuracy, compliance, and exceptional customer service. Throughout my career, I’ve been committed to excellence, efficiency, and client satisfaction, consistently driving successful outcomes in both the administrative and financial facets of real estate.

With over 8 years of recruitment experience, I have successfully managed end-to-end hiring processes across multiple industries, including BPO call centers, healthcare, and various corporate sectors. My background spans volume hiring, executive search, and talent management, with a strong focus on meeting the fast-paced demands of the BPO industry. In addition to my recruitment expertise, I bring 5 years of hands-on experience working in the BPO call center environment, giving me firsthand insight into the qualities and skills required for high-performing agents. This unique perspective allows me to identify top talent effectively and match them with roles that suit their strengths. Since 2018, I have also worked as a Virtual Assistant, supporting clients remotely with administrative tasks, data entry, and customer communication. This role has strengthened my skills in process optimization, data accuracy, and team coordination, enabling me to provide reliable and efficient support in a remote setting. Whether I’m sourcing candidates, engaging on LinkedIn, designing content with Canva, or handling day-to-day admin tasks, I approach every responsibility with professionalism, attention to detail, and a commitment to excellence. In summary, my well-rounded experience in recruitment, BPO operations, and virtual assistance positions me as a valuable asset to any team. I'm passionate about connecting the right people to the right roles and driving success through strong relationships and efficient support.

I help executives and cross-functional teams turn messy projects, scattered information, and unclear follow-ups into organized, workable systems. I’m a Top Rated Plus freelancer with $100K+ earned and 6,500+ Upwork hours. My work sits at the intersection of operations, project coordination, executive support, HR systems, and process documentation. I’m most useful when a team needs someone who can understand what is happening, organize it, coordinate the people involved, document the workflow, and keep execution moving. Relevant experience includes: • Software and project operations: I support a product team working in two-week Jira sprints, coordinating deliverables, meetings, blockers, action items, and continuity between the product owner, technical team, and other stakeholders. • HR and recruiting systems: I supported a Teamtailor ATS implementation that went live in January 2026 and continue to assist with requisitions, job administration, workflow consistency, job descriptions, troubleshooting, and recruiting information. • Leadership-development operations: I coordinate participant setup, communications, hotel and transportation planning, vendor handoffs, events, and operational readiness for a ten-module program with six face-to-face and four virtual modules. • SOP and process design: I turn recurring operational work into practical documentation with timelines, owners, checkpoints, checklists, common failure points, and escalation paths. One example is a cohort-operations SOP covering the full participant lifecycle from acceptance through graduation. • Learning operations: I administer Dayforce Learning at a super-admin level and support training communications, program logistics, learner coordination, and troubleshooting. • Recruitment content: I create concise, candidate-friendly, SEO-conscious job pitches for manufacturing and corporate roles while preserving the requirements of the source job descriptions. I can help with: • Operations and project coordination • Executive operations and high-trust administrative projects • Jira sprint support, meeting follow-through, and action tracking • HR, recruiting, ATS, LMS, and learning-program operations • SOPs, process maps, documentation, trackers, and knowledge bases • Confluence and SharePoint content organization • ClickUp and agency/e-commerce project coordination • Internal communications, research, and stakeholder follow-up Tools include Jira, Rovo, Parabol, Fireflies.ai, ClickUp, Teamtailor, Dayforce Learning, Confluence, SharePoint, Microsoft Lists, Slack, Microsoft Teams, and Google Workspace. Clients describe me as organized, proactive, dependable, detail-oriented, and easy to work with. I do more than maintain task lists: I clarify ownership, surface blockers, research unfamiliar processes, document repeatable work, and connect the people and systems needed to move a project forward. If you have an operational problem that needs both thinking and execution, I can help you make it manageable. I also build and operate self-directed digital ventures, giving me hands-on experience taking ideas from concept through workflow design, no-code implementation, testing, launch, SEO setup, transactional email, user feedback, and ongoing operations. I have also developed an AI-assisted content-production and multi-platform publishing workflow. This work strengthens my ability to evaluate tools, troubleshoot systems, document processes, and turn loosely defined ideas into working operations.