Hire the Best QA Managers in Tarlac City, PH

Do you need help? If so, then I can help! I genuinely enjoy helping traders and acting as a strong bridge between the company and its community. I have several years of experience as a Customer Support Specialist in the prop firm space, where I handle trader inquiries, resolve issues efficiently, and ensure users feel heard and supported. I’m comfortable working in fast-paced environments that require accuracy, empathy, and clear communication—especially when dealing with sensitive topics such as accounts, rules, and payouts. One of my key strengths is Discord support and community management. I have hands-on experience managing Discord servers for prop firms, handling real-time trader concerns, enforcing rules, organizing channels, and keeping communication clear and professional. I’m also familiar with support workflows, bot integrations, and automation that help reduce repetitive questions and improve response times. Beyond answering tickets, I focus on improving the overall support system by identifying recurring issues, suggesting process improvements, and helping build structures that reduce friction for both traders and internal teams. I take ownership of my responsibilities, work proactively, and take pride in representing the company in a professional and trustworthy manner. What do you get when you hire me? Discord Technical, Design & Community Support ✅ Built and managed Discord communities from scratch, including layouts, bots, and automation tools. ✅ Hosted events, games, and interactive activities to boost engagement and retention. ✅ Managed integrations, support, and community initiatives for better participation. Community & Social Media Management ✅ Grew and managed communities, scheduled announcements, and organized interactive events. ✅ Developed loyalty programs and community tokens to enhance long-term participation. ✅ Monitored discussions, resolved conflicts, and enforced guidelines. Customer Support & CRM Operations ✅ Handled high-volume support via email, chat, social media, and Discord (1–2 min response). ✅ Managed CRM systems for payments, status tracking, and complex queries. ✅ Created FAQs and knowledge-base content; escalated technical or account issues when needed. Risk, Compliance & Quality Assurance ✅ Conducted KYC, contract management, trade auditing, and fraud detection. ✅ Managed compliance workflows using Rise, Stripe, Didit, and MetaManager. ✅ Performed QA checks on dashboards, websites, and internal tools; reviewed payouts and operations for risk mitigation. Operations & Team Leadership ✅ Mentored junior staff and implemented best practices for support and conflict resolution. ✅ Streamlined workflows, boosting team efficiency in Support, Risk, and Operations. ✅ Oversaw daily operations, ensuring compliance and smooth execution. Strategic Growth & Analysis ✅ Developed strategies for community growth, retention, and engagement. ✅ Conducted trade/account analysis to enforce rules and prevent misuse. ✅ Provided insights for operational improvements and platform enhancements. Lets connect!

I'm an adept Freelance Quality Analyst with five years of extensive experience in Customer Service and Quality Analytics across various channels such as Email, Chat, and Phone. This background has equipped me with the skills to effectively develop my team to deliver an exceptional customer service experience. I've been consistently recognized with multiple awards as a top-performing Quality Analyst for a consecutive year, demonstrating my ability to organize and prioritize tasks efficiently to meet set objectives and deadlines. My primary goal is to foster long-term partnerships with clients. Through years of experience, I've honed the following abilities: - Delivering world-class quality service - Providing coaching and training - Demonstrating strong leadership skills - Analyzing and generating insights from data - Conducting in-depth analysis of customer interactions to identify and address issues - Proficiently managing managerial responsibilities across various communication channels. Moreover, I am a skilled Content Creator with a dedicated following of 87,000 individuals. I possess the expertise and knowledge to craft engaging content across various social media platforms, with a proficiency in both video and image editing. My natural charisma allows me to effectively connect with diverse audiences. I'm committed to delivering my utmost effort to ensure the success and ease of your job and business. don't hesitate to reach out to begin our collaboration. I'm excited about the opportunity to work together!

Thanks for checking out my profile. My name is Geline. Your “Go-to” Girl! My specialization is in the field of Customer Service, Technical Support, Quality Assurance, Order Processing/Product Listing and Billing/Payment Management. I got the privileged to worked with some Fortune 500 companies, i.e. Microsoft, AT&T, Wells Fargo and Google. Over the past 12 years, I’ve worked as a Phone, Chat/Email Support and Quality Assurance Analyst in the BPO Industry handling Technical, Non-Technical and Billing issues. I am very proficient in using Zendesk, Freshdesk, Zopim, JIRA, Google docs, Intercom, Salesforce, NetSuite, SAP, Magento, Shopify, WooCommerce, Wordpress, ShipStation, Dropified, Oberlo, Trello, Asana, HootSuite, Agorapulse, ReAmaze, Microsoft Office 365 and some other widely used cloud-based platforms. I pride myself on being calm and level-headed. You can always see me smiling. I think nothing can be solved unless you have a cool head. Some people call me a perfectionist. I sometimes drive my teammates mad, but I think perfectionism is a good thing. Nothing can be perfect, but at least you should try to do your best and go beyond expectations. Other positive qualities are my cooperative attitude and my sense of responsibility. My sense of duty towards my work pushes me to always settle for the best, while my sense of duty towards my team drives me to bring out the best of our ability through teamwork. “I don’t get paid for the hour. I get paid for the value I bring to the hour.”

I am a skilled and hardworking individual with over 10 years of experience in giving efficient and high quality service to customers. I can communicate with clients over the phone, chat and email. I have knowledge in using MS Office tools like Microsoft Excel, Powerpoint and Word. I am a team player and I make sure that all tasks are done efficiently and accurately.

I help brands run smooth and effective Facebook ad campaigns by combining strong organizational skills with hands-on ad support. 🔹 What I do now: Upload creatives (images, videos, copies) into Meta Ads Manager Structure and organize campaigns for clarity and efficiency Monitor performance metrics and assist in reporting Coordinate with media buyers to implement changes quickly 🔹 Where I add value: With a background in VA support and formal training in media buying, I understand both the creative and the technical side of Facebook ads. I’m fast at learning new systems, adapt easily to processes, and thrive in team environments. 💡 My goal: To take on increasing responsibility in media buying, including testing strategies, optimizing campaigns, and helping brands scale with confidence.

Highly Skilled Operations, Account and Customer Service Associate.