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🏆Top Rated Since 2015🏆 ⭐Top 10% of talent on Upwork⭐ ✅ 20 years of experience in Sales, Telemarketing, Business Development and more ✅ High-Level English Communication Skills ✅ Proven Track record in increasing clients’ sales revenue ✅ Sales, Telemarketing, and B2B Development Manager since 2006 🏆MAIN SERVICES OFFERED🏆 ✅B2B Sales Closing Specializing in DIGITAL MARKETING & SAAS ✅Real Estate Inside Sales ✅Business Development ✅Real Estate Appointment Setting and Lead Generation ✅ Telemarketing and Outbound Sales ✅B2B and B2C Cold Calling ✅Sales Acquisitions ✅Project Management ✅ Negotiating and Closing Deals ✅Administrative Work ✅General Virtual Assistance 🏆Work Expertise 🏆 ✅B2B Cold calling and Appointment Setting ✅B2B Sales Development ✅B2B Lead Generation ✅Generating Leads and Data Scraping ✅B2B and B2C Project Management ✅B2B Sales and Closing ✅Scriptwriting, Project Management, and Strategizing 🏆 Software Expertise 🏆 ✅Go High Level ✅Zapier ✅Hubspot ✅Zoho ✅Mojo Dialer ✅Propstream ✅FollowupBoss ✅Firepoint ✅Podio ✅GoDaddy Website Builder ✅Meta Business Ads 🏆Soft Skills🏆 ✅Video Editing ✅Canva ✅Social Media Management ✅Tiktok Account Management ✅Facebook Marketing ✅Content Creation 🏆Hard Skills 🏆 ✅ Sales Closing ✅ End fo End Sales ✅ Real Estate Inside Sales ✅B2B and B2C Sales ✅Project Management ✅Cold Calling and Outbound Sales ✅CRM Management, Automation, and Integration ✅Discovery Call and Meeting presentation ✅Closing and Negotiating Deals ✅Telemarketing Scriptwriting ✅Sales Process Management ⭐ Work Experiences ⭐ 1️⃣Upwork 2015 - Present ➡️Real Estate ISA - Assist Realtors and Real Estate Brokers by contacting and prequalifying homeowners for a buyer or listing appointment. ⭐Worked with companies like ⭐ ✅VentureX ✅ Smartly Digital Solutions ✅The SEO Room ✅The Perna Team at Keller Williams ( Novi, MI ) ✅Amanda Vang, KW ( San Jose, CA ) ✅Liza Dydishka, EXP Realty ( Nashville, TN ) ✅Hutch and Howard Team at KW ( Knoxville, TN ) ✅Christie’s International Real Estate ( Ramsey, NJ ) ⭐⭐SUMMARY ⭐⭐ ✅ 10years of Real Estate Cold VA, Cold Calling, Appointment Setting Experience ✅10years of Real Estate ISA experience ✅Expert in generating HIGHLY QUALIFIED listing and buyer appointments ✅Fully scripted and well-trained ✅Familiar with Mike Ferry, Haro Group, YES Masters, and other powerful scripts. ✅Real Estate Influence: Brandon Mulnerin, Jackie Kravitz, Kevin Ward, Deric Lipski and Colton Lindsay, and Brent Daniels (investor side) ✅Can handle lists like Expired, FSBO, Neighborhood Cold Calling, Absentee Owner, Just Sold, Just Listed, Pre-foreclosure, Auction, Old expireds and many others. ✅ 3:5 listing vs appointment ratio and have a great track record in setting quality appointments. ✅ Knows how to prequalify leads to make sure they are motivated and ready to sell or buy properties. ✅Attended coaching webinars like KW-MAPS Basecamp Coaching led by Anna Krueger of Haro Group and Sarah Jahn ✅Have experience calling for Real Estate Teams, offices, investors, and independent realtors. ✅Dialed for Metro Detroit Area in Michigan, South and East Bay Area in California, Beverly Hills CA, North Carolina, Kansas, Maryland, Georgia and Washington DC, New Jersey, New York, Las Vegas, Orange County CA, and Tennessee real estate market. ➡️B2B SALES DEVELOPMENT MANAGER ⭐⭐Handled industries like ⭐⭐ ✅ Digital Marketing ✅ SEO ✅ Web Design ✅Credit Repairs ✅Mortgage ✅Real Estate ✅ Insurance ✅Health Insurance ✅ Property Management ✅Telecommunications ✅Staffing and Recruiting ✅ Manufacturing and Retail ✅Hotel and Travel ✅Cleaning Services ✅Home Improvement ✅Health and Wellness ✅Software and Apps ✅IT Services ⭐⭐Tasks and Responsibilities ⭐⭐ ✅Cold Call Prospects and set appointments ✅Follow up via text or email, using the CRM ✅Meet clients via Zoom to provide information about our services/products ✅Build Relationships and create proposals ✅Nurture the leads until closing ✅Scriptwriting, CRM Management, App Integrations, Automation and Workflow ✅Training and development ✅Providing Consultation to improve the overall sales process ✅Team Management and Support 2️⃣Acquire Asia Pacific/ Dodo Australia ( 2008 - 2015 ) ⭐Sales Representative and Closer ( 2008 - 2009 )⭐ ✅Cold Call end users and offer telecommunication services ✅Handle a full sales cycle from opening to closing ✅Gather mode of payment and sign up customers ⭐Sales Team Manager ( 2009 - 2015 )⭐ ✅Handle a team of 8 to 10 telemarketers ✅Meet Daily KPIs without compromising the quality ✅Constant sales coaching and mentoring ✅Provide training to ensure telemarketers’ selling skills are honed 3️⃣Epixtar ( 2006 - 2008 ) ⭐Reed Business Information⭐ ✅Cold Call C-Suite Executives of Fortune 500 Companies to prequalify and offer our magazine subscription designed for their specific industry ⭐Discover Card⭐ ✅Cold Call merchants all over the US to offer partnerships and persuade them to accept Discover credit cards as a mode of payment in their store

🔹 STRATEGIC OPERATIONS, PROCESS TRANSFORMATION & BUSINESS SYSTEMS CONSULTANT I help founder-led and growing businesses improve operations, redesign business processes, implement scalable systems, and create the operational foundations needed for sustainable growth. With 20+ years of experience in business operations, process improvement, project delivery, and systems implementation, I help organizations move from reactive operations to structured, scalable operating systems. If your business is experiencing operational bottlenecks, inconsistent execution, poor visibility, disconnected systems, or founder dependency, I can help identify the root causes and implement practical solutions. What I Do I work with business owners, executives, and leadership teams to: ✅ Analyze and redesign business processes ✅ Build scalable operating systems ✅ Improve cross-functional workflows ✅ Implement business systems and operational infrastructure ✅ Design accountability and KPI frameworks ✅ Lead software and ERP implementation initiatives ✅ Develop SOPs, knowledge bases, and training systems ✅ Improve reporting, visibility, and decision-making My focus is not simply implementing software but improving how the business operates. CORE AREAS OF EXPERTISE Business Process Reengineering & Operational Excellence • Process Analysis & Improvement • Current State / Future State Design • Gap Analysis • Workflow Optimization • Organizational Process Design • Continuous Improvement • Change Management Business Systems Architecture • Operating System Design • Workflow Architecture • Business Requirements Gathering • Functional Specifications • SOP Development • Knowledge Management Systems • Onboarding & Training Frameworks Project & Implementation Leadership • ERP Implementations • CRM Implementations • Software Deployment • Stakeholder Management • Risk & Dependency Management • Cross-Functional Coordination • Vendor Management Performance Management & Reporting • KPI Development • Business Metrics • Executive Dashboards • Operational Reporting • Process Measurement • Accountability Systems AI & Automation Capabilities I help organizations leverage AI and automation where it creates measurable business value. Capabilities include: • Context Engineering • AI-Assisted Workflow Automation • Operational Knowledge Assistants • AI-Powered Reporting & Insights • Business Process Automation • Prompt Engineering for Business Operations • Workflow Intelligence & Process Audits • Automation Opportunity Assessments Tools include: ChatGPT | Microsoft Copilot | Google Gemini | Google NotebookLM | Zapier | AI Productivity Platforms PLATFORMS & SYSTEMS ERP / CRM • NetSuite (Admin & Project Management) | Odoo| Salesforce | Zoho | HubSpot Project & Workflow Management • Asana| Monday dot com | Trello | Jira | Avaza Process Mapping & Documentation • Lucidchart | Microsoft Visio | Notion Business Intelligence & Analysis • Excel | Google Sheets | Reporting & KPI Systems PROFESSIONAL BACKGROUND ✔ 20+ years in business operations, strategy, and project delivery ✔ 14+ years in senior leadership and operational management ✔ MBA - United States – Business Process Reengineering & General Management ✔ Bachelor of Science – Computer Science ✔ $100K+ Earned on Upwork ✔ 100% Job Success Score ✔ Top Rated Plus CERTIFICATIONS & EXECUTIVE TRAINING • Generative AI for Project Managers – IBM (2026) - Generative AI: Introduction and Applications - Generative AI: Prompt Engineering - Generative AI: Unleash Your Project Management Potential • Managing Projects in Notion – Coursera Project Network (2025) • Business Metrics for Data-Driven Companies – Duke University (2025) • Use RACI Charts for Work Management with Asana – Coursera Project Network (2025) • Improve Efficiency in Asana for Project Managers – Coursera Project Network (2025) • AI for Everyone – DeepLearning.ai (2024) • Oracle NetSuite Partner SuiteSuccess Methodology – Oracle University (2024) • Jira Fundamentals Training – Atlassian (2024) • Managing the Company of the Future – University of London (2022) • Design Thinking for Innovation – University of Virginia Darden (2022) • Digital Transformation – Boston Consulting Group (2021) 💡 Whether you’re implementing a new system, redesigning a business process, scaling operations, or building a more structured operating model, I can help turn complexity into clarity and execution.

• IT Professional with 8 years of experience in analyzing, customizing, and configuring D365 CRM system. • Use Microsoft Dynamics 365 Customer Engagement and Power Platform to implement projects. • Conducts presale demos for the potential clients. • Passed different certifications issued by Microsoft such as: • • PL-600 (Power Platform Solution Architect Expert), • • PL-200 (Power Platform Functional Consultant Associate), • • MB-230 (Dynamics 365 Customer Service Functional Consultant Associate), and so on.

Transform Spreadsheets, Automate Data & Financial Workflows into Reliable Business Solution/Systems! I help businesses transform cluttered data and manual processes into clean, reliable, and fully automated solutions, so you can save time, reduce errors, and make confident decisions. I specialize in building custom reports, process, dashboards, and tailored solutions in Excel, Google Sheets, Smartsheet, Airtable and systems designed around your unique workflow, not generic templates, but solutions that actually fit how your business operates. Business Solutions & Services: 📊 Data, Dashboards & Automation • Excel, Google Sheets, and Smartsheet automation (VBA, Macros, Power Query) • Dashboard development (Excel, Power BI, Smartsheet) • Data cleanup, consolidation, and validation • KPI tracking and performance reporting • Advanced formulas and error troubleshooting • Workflow automation to eliminate repetitive tasks Result: Clean, structured data with dashboards that provide clear and actionable insights. 📚 Bookkeeping & Financial Support • General Ledger, Journals, and Reconciliation • Invoicing, Billing, and AP/AR management • Budgeting, Cash Flow monitoring, and Forecasting • QuickBooks, Xero, and Business Central support • Financial reporting and tax-ready documentation Result: Accurate books and reliable financial systems that support your business. 🛠 Tools Excel • Google Sheets • Smartsheet MS Power Automate • ClickUp • Airtable • Notion Power BI • Looker Studio • Tableau QuickBooks • Xero • Business Central • SAP • Oracle • Odoo • SharePoint 🌟 Why Clients Work With Me • Strong understanding of both data systems and financial processes • Tailored solutions built around your workflow (not generic templates) • Reliable communication and consistent delivery • Ability to simplify complex data and processes • Focus on efficiency, accuracy, and long-term usability 🚀 What You Can Expect • Faster and more efficient reporting • Cleaner, well-structured data • Reduced manual work and fewer errors • Better visibility into business performance • Financial outputs you can rely on ❤️ Let’s Work Together If you need support with automation, dashboards, or financial systems, feel free to reach out. I’d be glad to understand your process and help build a solution that fits your business needs.

IT Engineer and Technical Project Manager | Automation Specialist | Azure & Microsoft 365 Solutions Architect Profile Summary: echnical Project Manager with over 10 years of experience in IT transformation and Microsoft environments. I transitioned from a technical role (Active Directory, Exchange, Microsoft 365) to positions managing complex programs, combining technical expertise with high‑visibility project management. At Avanade, I worked on large‑scale migrations to Office 365, notably as Migration Lead for Exchange Online, coordinating multidisciplinary teams and international stakeholders. Today I focus on leading cloud programs and digital transformation initiatives, where I can bring: - a strong technical understanding - the ability to structure and deliver complex programs - excellent communication with technical teams and business stakeholders I am particularly interested in remote opportunities around cloud transformation, the modern workplace, and Microsoft environments.

𝗜 𝗵𝗮𝘃𝗲 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝗲𝗱 𝘄𝗶𝘁𝗵 𝗮𝗻𝗱 𝗹𝗲𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗰𝗿𝗲𝗮𝘁𝗶𝘃𝗲 𝗮𝗴𝗲𝗻𝗰𝗶𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝘁𝗵𝗲 𝗨𝗦, 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮, 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗨𝗞 𝘁𝗼 𝘀𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 𝘁𝗵𝗲𝗶𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝘀𝗼 𝘁𝗵𝗲𝘆 𝗰𝗮𝗻 𝘀𝗰𝗮𝗹𝗲 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗰𝗵𝗮𝗼𝘀. Are you an entrepreneur does that have millions of ideas but never have the time or attention to get that stuff DONE & too BUSY handling the day to day operations of your business? just because... • 𝘋𝘦𝘢𝘥𝘭𝘪𝘯𝘦𝘴 𝘬𝘦𝘦𝘱 𝘨𝘦𝘵𝘵𝘪𝘯𝘨 𝘱𝘶𝘴𝘩𝘦𝘥 𝘰𝘳 𝘮𝘪𝘴𝘴𝘦𝘥. • 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘪𝘴 𝘮𝘦𝘴𝘴𝘺 𝘢𝘯𝘥 𝘶𝘯𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦𝘥. • 𝘠𝘰𝘶𝘳 𝘵𝘦𝘢𝘮 𝘳𝘦𝘭𝘪𝘦𝘴 𝘰𝘯 𝘺𝘰𝘶 𝘧𝘰𝘳 𝘥𝘪𝘳𝘦𝘤𝘵𝘪𝘰𝘯 𝘪𝘯𝘴𝘵𝘦𝘢𝘥 𝘰𝘧 𝘮𝘰𝘷𝘪𝘯𝘨 𝘰𝘯 𝘵𝘩𝘦𝘪𝘳 𝘰𝘸𝘯. • 𝘈𝘯𝘥 𝘦𝘷𝘦𝘳𝘺𝘵𝘩𝘪𝘯𝘨 𝘴𝘦𝘦𝘮𝘴 𝘵𝘰 𝘱𝘢𝘶𝘴𝘦 𝘶𝘯𝘭𝘦𝘴𝘴 𝘺𝘰𝘶 𝘴𝘵𝘦𝘱 𝘪𝘯. That usually means your systems are not built to support your current level of growth yet. 𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝗲𝗿𝗲 𝗜 𝗰𝗼𝗺𝗲 𝗶𝗻. I want you to focus on the ideas that generate money in your business. I do everything else to make your business run smoothly. I make your ideas come to reality so that you can run a more profitable and innovative business. I will help you turn messy workflows into clear, structured systems so your team knows exactly what to do, when to do it, and how to do it without constant follow-ups. 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝟭. 𝗙𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗢𝗢 | 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 I work closely with founders and CEOs to bring clarity and structure into their day-to-day operations. • Oversee operations and team workflows • Build and refine systems, SOPs, and processes • Align daily execution with long-term goals • Help teams move from reactive to proactive • Create structure so the business does not rely on you for every decision 𝗦𝗼𝗺𝗲 𝘁𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗜’𝘃𝗲 𝘄𝗼𝗿𝗸𝗲𝗱 𝘄𝗶𝘁𝗵 𝘀𝗼 𝗳𝗮𝗿 𝘊𝘭𝘪𝘤𝘬𝘜𝘱, 𝘈𝘴𝘢𝘯𝘢, 𝘛𝘳𝘦𝘭𝘭𝘰, 𝘔𝘰𝘯𝘥𝘢𝘺, 𝘞𝘪𝘹, 𝘡𝘢𝘱𝘪𝘦𝘳, 𝘎𝘏𝘓, 𝘊𝘰𝘯𝘷𝘦𝘳𝘵𝘬𝘪𝘵, 𝘚𝘭𝘢𝘤𝘬, 𝘞𝘩𝘢𝘵𝘴𝘢𝘱𝘱, 𝘊𝘢𝘯𝘷𝘢, 𝘞𝘰𝘳𝘥𝘱𝘳𝘦𝘴𝘴, 𝘊𝘢𝘭𝘦𝘯𝘥𝘭𝘺, 𝘛𝘺𝘱𝘦𝘧𝘰𝘳𝘮, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘋𝘳𝘪𝘷𝘦, 𝘊𝘢𝘯𝘷𝘢, 𝘔𝘪𝘳𝘰 (𝘵𝘩𝘦𝘳𝘦 𝘢𝘳𝘦 𝘱𝘳𝘰𝘣𝘢𝘣𝘭𝘺 𝘮𝘰𝘳𝘦 𝘵𝘩𝘢𝘵 𝘐 𝘩𝘢𝘷𝘦𝘯'𝘵 𝘵𝘩𝘰𝘶𝘨𝘩𝘵 𝘰𝘧 𝘺𝘦𝘵). 𝟮. 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 I make sure your projects move forward without delays, confusion, or constant check-ins. • Manage timelines, deliverables, and team coordination • Keep everyone aligned and accountable • Ensure launches and campaigns run smoothly • Improve workflows so nothing falls through the cracks 𝟯. 𝗖𝗹𝗶𝗰𝗸𝗨𝗽 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 & 𝗕𝘂𝗶𝗹𝗱𝘀 Audit → Strategy → Build → Training → Optimization I help you use ClickUp as your main system so your operations are organized in one place. • ClickUp workspace setup and optimization • Workflow design and automation • CRM and project management system builds • Integration with tools like Zapier Training & Support • Team training so everyone knows what to do • SOPs and video walkthroughs • Ongoing support for smooth adoption 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘 I understand how frustrating it feels when your business is growing but your systems cannot keep up. 𝘔𝘺 𝘨𝘰𝘢𝘭 𝘪𝘴 𝘯𝘰𝘵 𝘫𝘶𝘴𝘵 𝘵𝘰 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘦 𝘺𝘰𝘶𝘳 𝘵𝘰𝘰𝘭𝘴, 𝘣𝘶𝘵 𝘵𝘰 𝘩𝘦𝘭𝘱 𝘺𝘰𝘶 𝘣𝘶𝘪𝘭𝘥 𝘢 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘵𝘩𝘢𝘵 𝘳𝘶𝘯𝘴 𝘸𝘪𝘵𝘩 𝘤𝘭𝘢𝘳𝘪𝘵𝘺, 𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦, 𝘢𝘯𝘥 𝘭𝘦𝘴𝘴 𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘤𝘦 𝘰𝘯 𝘺𝘰𝘶. I treat every business I work with as if it were my own. If you’re ready to get your time back and have a team that can actually run with systems in place, feel free to send me a message. 𝘓𝘦𝘵’𝘴 𝘧𝘪𝘹 𝘵𝘩𝘦 𝘤𝘩𝘢𝘰𝘴 𝘢𝘯𝘥 𝘣𝘶𝘪𝘭𝘥 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘵𝘩𝘢𝘵 𝘸𝘰𝘳𝘬𝘴 𝗞𝗮𝘁𝗲 ☕️ 𝘾𝙤𝙣𝙨𝙪𝙡𝙩𝙖𝙣𝙩 + 𝙄𝙢𝙥𝙡𝙚𝙢𝙚𝙣𝙩𝙤𝙧 + 𝙄𝙣𝙩𝙚𝙜𝙧𝙖𝙩𝙤𝙧