Hire the Best EDI Specialists
in the Philippines

I am an experienced Order Management and Logistics Coordinator with over 11 years of experience supporting eCommerce and retail operations. I specialize in managing high-volume orders, coordinating with vendors and 3PL partners, and ensuring orders & shipments are processed accurately and on time. I have extensive experience working with platforms such as SPS Commerce (EDI), Oracle, Salesforce, Shopify, BambooRose, Faire, vendor portals,Slack & Gorgias. My background includes order processing, shipment dispatching, freight coordination, and customer service support. In my previous role with a luxury furniture retailer, I handled end-to-end order management — from processing orders and verifying vendor acknowledgements to preparing Bills of Lading (BOL), coordinating LTL shipments, and ensuring orders shipped within required delivery windows. What I can help you with: • Order processing and order tracking • EDI order management (SPS Commerce) • Vendor and supplier coordination • Shipment scheduling and freight coordination • Bill of Lading preparation and dispatching • Shopify & order management • Customer support via email, phone, chat & tickets • Inventory and order discrepancy resolution I am highly organized, detail-oriented, and proactive in identifying and resolving issues before they impact operations. I work independently with minimal supervision and prioritize accuracy, clear communication, and efficiency. If you need someone reliable to manage your order flow, logistics coordination, and operations support, I would be happy to help your business run smoothly.

A skilled Technical and Customer Support Specialist with 15+ years of experience in providing comprehensive support for e-commerce platforms and technical issues. Successfully managed customer inquiries and resolved issues in a fast-paced EDI environment, demonstrating expertise in CRM tools like Zendesk and ServiceNow. Core competencies include problem-solving, ticketing systems, and customer engagement strategies tailored for both technical and non-technical users. Proficient in Google Workspace, M365, and various customer service methodologies to enhance operational efficiency.

QA Web Application Tester I'm a dedicated professional with a passion for quality assurance and data integration. With a career spanning multiple roles, I've gained valuable insights and skills that have shaped me into an effective QA Web Application Tester. I'm thriving in my role as a QA Web Application Tester, where I've embraced the opportunity to combine my attention to detail and problem-solving prowess. As someone who finds joy in unraveling intricate challenges, I'm able to meticulously navigate through software applications, identifying even the most subtle defects and discrepancies. This innate ability to spot anomalies has proven essential in upholding the quality and reliability of the products I work on.

Hi! I’m a reliable and detail-oriented Specialist with 9 years of experience in EDI operations, Ecommerce customer support, technical support, and team management. I genuinely enjoy helping businesses stay organized, run smoothly, and create better experiences for their customers. Over the years, I’ve handled EDI transactions, order processing, technical troubleshooting, customer inquiries, and day-to-day operational support. I also have experience supporting Shopify stores by managing customer emails, tracking orders, handling refunds and replacements, coordinating with suppliers, and resolving shipping concerns with care and professionalism. I’m comfortable working in fast-paced environments and communicating with clients, vendors, and team members to make sure issues are resolved efficiently and customers feel supported. Here are some of the areas I can help with: • EDI Operations & Support • Ecommerce Customer Support • Shopify Support • Email & Ticket Management • Order Tracking & Fulfillment • Technical Troubleshooting • Data Entry & Administrative Tasks • Customer Service & Client Communication • Escalation Handling & Issue Resolution • Team Leadership & Coordination • Microsoft Office & Google Workspace I’d describe myself as highly trainable, resourceful, organized, and easy to work with. I may not know everything, but I’m always willing to learn, adapt quickly, and give my best in every role I take on. My goal is always to support businesses in a way that makes their workload lighter and their operations more efficient.

I am a Technical Support and Customer Service Specialist with 9+ years of experience helping businesses across the US, Canada, Australia, and the UK. I provide high-quality email support, chat support, phone support, technical troubleshooting, VA services, and order processing for eCommerce, automotive, electronics, and telecommunications brands. I specialize in delivering fast, accurate, and customer-focused support, maintaining high CSAT scores, and creating smooth customer experiences. I’m also an award-winning performer, recognized with Rockstar Performance and Elite Sales Performance Awards. 💡 Key Skills & Services Customer Support Services: Email Support, Chat Support, Phone Support Customer Service for Shopify Stores Ticket Handling (Zendesk, Zoho, Salesforce, Dynamics 365) Troubleshooting, Technical Support, Product Support Virtual Assistant / Admin Services: Data Entry, Internet Research Calendar & Email Management Order Processing, Tracking, Quotation Preparation Sales Support & Lead Follow-ups Software & Tools Expertise: Zendesk, Zoho, Salesforce, SugarCRM, CDAX, Microsoft Dynamics AX & D365 Shopify, Google Workspace, MS Office, Outlook Adobe Photoshop (basic editing) PDF to Excel/Word, Transcription 💼 What Makes Me a Strong Fit Fast learner & tech-savvy Consistent high customer satisfaction Strong communication & problem-solving skills Reliable, proactive, and highly organized Multi-tasker with excellent time management Long-term commitment and professionalism 📌 What You Can Expect From Me Accurate and efficient support Friendly and professional communication Attention to detail Quick turnaround time Clear updates and transparency Someone who asks questions to ensure tasks are done right. If you’re looking for a dependable Customer Support Specialist, Technical Support VA, or CRM/Shopify support expert, I’m ready to help. Let’s work together and keep your customers happy. I’m ready to start anytime.

Results-driven Operations Specialist with extensive experience managing high-volume, SLA-driven workflows in fast-paced remote environments, handling 60–80+ daily transactions across SaaS, insurance, EDI, and customer operations. Skilled in dispatch-style coordination, scheduling, escalation management, billing support, and cross-functional communication while maintaining accuracy, urgency, and exceptional customer service. Proficient with Salesforce, Zendesk, ServiceNow, VoIP systems, and operational workflow platforms, with logistics training in freight dispatch, route coordination, load management, and transportation workflows, including familiarity with RouteGenie, DAT, and Truckstop. Highly organized, dependable, and capable of independently managing time-sensitive operations, customer communication, scheduling, and operational problem-solving in remote U.S.-based environments.