Hire the Best LoopBack Specialists

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Mian Saqlain S.

Multan, Pakistan

$3/hr
5.0
3 jobs

I’m a dedicated Shopify Customer Support Specialist and E-commerce Virtual Assistant with experience helping online businesses manage customer communication, orders, shipping concerns, returns, refunds, and daily support operations. I focus on providing clear, professional, and friendly assistance while making sure customers receive the right information and solutions to their concerns. I understand that excellent customer service is about more than answering messages. It requires patience, attention to detail, problem-solving, and proper follow-up to ensure every customer feels heard and valued. ☑️ What I Offer: ⭐ Shopify Customer & Order Support ⭐ Email & Live Chat Customer Service ⭐ Order Processing & Fulfillment Assistance ⭐ Shipping & Tracking Support ⭐ Delayed, Lost & Undelivered Package Assistance ⭐ Returns, Refunds & Replacement Handling ⭐ Product & Order Inquiry Management ⭐ Customer Complaint Resolution ⭐ Chargeback & Payment Dispute Assistance ⭐ Basic Fraud & Risk Order Review ⭐ Customer Follow-up & Case Escalation ⭐ Professional & Personalized Communication ☑️ Tools & Platforms I Work With: ⭐ E-commerce & Payment Platforms: 🔸 Shopify | 🔸 Shopify Payments | 🔸 Shop Pay 🔸 Stripe | 🔸 PayPal | 🔸 Klarna | 🔸 Afterpay 🔸 Apple Pay | 🔸 Google Pay ⭐ Customer Support & Helpdesk Tools: 🔸 Zendesk | 🔸 Gorgias | 🔸 Freshdesk | 🔸 Intercom 🔸 Help Scout | 🔸 Re:amaze | 🔸 Tidio | 🔸 LiveChat 🔸 Shopify Inbox | 🔸 HubSpot | 🔸 Salesforce ⭐ Communication & Collaboration: 🔸 Gmail | 🔸 Outlook | 🔸 Google Workspace 🔸 Microsoft 365 | 🔸 Slack | 🔸 Microsoft Teams | 🔸 Zoom ⭐ Social Media Support: 🔸 Facebook | 🔸 Instagram | 🔸 TikTok 🔸 Meta Business Suite | 🔸 Messenger ☑️ Chargebacks & Payment Disputes: I can assist e-commerce businesses with reviewing chargebacks and payment disputes and organizing relevant information such as order details, customer conversations, tracking numbers, shipping records, delivery confirmations, refund information, and store policies. I’m familiar with common dispute situations including: 🔸 Item Not Received Claims 🔸 Friendly Fraud 🔸 Unauthorized Transaction Claims 🔸 Refund Disputes 🔸 Product or Service Disputes 🔸 Duplicate Payment Claims I can help organize case information, maintain clear records, monitor deadlines, and ensure supporting evidence is properly prepared for the appropriate team or payment processor. ☑️ My Approach to Customer Support: ⭐ Fast and Professional Responses ⭐ Clear and Friendly Communication ⭐ Attention to Detail ⭐ Strong Problem-Solving Skills ⭐ Proper Follow-up on Customer Issues ⭐ Comfortable Handling Difficult Customers ⭐ Ability to Follow SOPs and Company Guidelines ⭐ Quick to Learn New Tools and Workflows I’m reliable, organized, and committed to providing a positive customer experience. Whether you need help managing Shopify orders, answering emails and live chats, resolving shipping issues, handling returns and refunds, assisting with payment disputes, or supporting your customers through social media, I’m ready to help. My goal is to make your customer support process easier, reduce your team's workload, and help your business build strong and lasting relationships with its customers. Let’s work together to provide your customers with the professional support they deserve and help your business grow. I look forward to working with you and supporting your business. Thank you for your time and consideration. Mian Saqlain Shahzad

  • Customer Service
  • Email Support
  • Online Chat Support
  • Shopify
  • Zendesk
  • Gmail
  • Freshdesk
  • Order Processing
  • Order Tracking
  • Ecommerce
  • Data Entry
  • Communications
  • eBay
  • Walmart.com
  • TikTok
  • Social Media Management
Babras K.

Lahore, Pakistan

$6/hr
5.0
2 jobs

I have provided support for food services, exercise products, VPN services, and Usenet, and I’m always open to what comes next. For me, it doesn’t matter how technical a product or service is. What matters is how well you can learn it and use the available information and tools effectively. I have several years of experience working with e-commerce stores and online service providers, mainly handling Email, Live Chat, and Chargeback support. It has been a great learning experience. I have worked with different clients on various projects, and each one brings a mix of familiar situations and new challenges. I believe good customer service is very important for any business and plays a key role in its success. It’s something that requires attention to detail, preparation, and the ability to stay a few steps ahead to handle day-to-day issues effectively. I also believe in keeping track of recurring issues, discussing and investigating them properly, and preparing solutions so similar cases can be handled more efficiently in the future. I’ve developed my own way of quickly understanding products by organizing information, saving important details through screenshots, and keeping everything well-structured so I can support customers more effectively. I’m a solution-oriented person and always focus on resolving issues in a practical way. I use my existing experience while also learning new things based on the needs of the business. Work Ethics :- I'll be happy to work on weekends. :- I always log in before time and log out after my shift. :- I provide A+ customer support. :- I do not take any days off until something very serious happens. :- I will note down the everyday issues and will discuss or email you at the end of my shift. :- I will share the Monthly reports as well. :- I will share the attendance reports as well. Tools & Professional Skills Hands-on experience with JIRA, Thunderbird, Microsoft Teams, Zopim, Intercom, Tawk.to, Sirportly, OTRS, and Slack. I am trained in American business communication, have a clear accent, and can work independently or collaboratively in fast-paced environments. Work Experience Trans Data Customer Service – HungryHouse Email & Chat Support – VPN4All Email & Chat Support – VPNSecure TRG – The Resource Group Customer Service (Molton) Products Bender Ball, Shapely Secrets, Easy Curves, Crunchless Abs, Hercules Hooks Client - Homeshopping.pk Email Support Tickets Phone Support Client - ZoogVPN Live Chat Support Tickets Emails Technical Expertise: OpenVPN, Smarter DNS, HTTP Proxy, PPTP, L2TP/IPsec, IKEv2, WireGuard, SSTP, Socks5, IPv4, IPv6, Kill Switch, Encryption/Decryption, Keys, Local & Public IPs, Static/Dedicated Servers, WebRTC, DD-WRT Router, Tomato Router, and related technologies. Customer Service Representative – SlickVPN Tickets Emails Customer Service Representative – NewsDemon LiveChat Education BSSE - Virtual University - Fresh B.A - Punjab University Other Experience & Training American Accent Training Business Communication Training Telephone Customer Service Skills Rest assured that you will find me dedicated, reliable, and committed to my work. I will always strive to prove myself as a valuable asset to your company.

  • Online Chat Support
  • Email Communication
  • Alternative Dispute Resolution
  • Computer Skills
  • Data Management
  • Customer Support
  • Fraud Detection
  • Compliance
  • Computer Engineering
Rodel M.

Trento, Philippines

$7/hr
4.6
9 jobs

Customer Service and Technical Support Specialist I am an experienced Customer Service and Technical Support Specialist with hands-on experience supporting e-commerce businesses. I help companies provide professional and reliable support to their customers while maintaining a positive brand experience. I have experience handling customer inquiries related to orders, product questions, shipping concerns, refunds, and general support requests. I focus on clear communication, fast problem solving, and creating a positive experience for every customer interaction. I am comfortable working in fast-paced environments and managing multiple customer requests while maintaining professionalism and attention to detail. Support Experience Customer support through email and chat Order tracking and shipping assistance Refunds and replacement requests Handling customer complaints professionally Technical troubleshooting and customer guidance Helpdesk ticket management Tools and Platforms Shopify Zendesk Freshdesk Gorgias Reamaze Zoho Jira Sticky Help Scout ChargeDesk RingCentral Five9 Slack Meta Business Suite I am reliable, organized, and committed to providing high-quality customer service that supports business growth and customer satisfaction. I am open to both full-time and part-time opportunities and can quickly adapt to new systems and workflows.

  • Customer Support
  • Zendesk
  • Phone Support
  • Email Support
  • Online Chat Support
  • Order Tracking
  • Technical Support
  • Network Monitoring
  • Computing & Networking
  • Network Administration
  • Customer Retention
  • Customer Satisfaction
  • Customer Engagement
  • Jira
  • Zabbix
Ubaid R.

Bahawalpur, Pakistan

$7/hr
5.0
119 jobs

🏆 Top Rated Freelancer on Upwork 🏆 50+ Successfully Completed Projects and counting Hello, I’m Ubaid Raza and I’ve spent the last 7 years mastering the US CR process 🇺🇸. I help clients clean up their financial reports, remove negative items, and boost scores fast⚡, professionally🧑‍💼, and in full compliance with FTC & CFPB regulations ✅. 💼 What I Offer: Full 3-Bureau financial analysis: TransUnion, Experian, Equifax Removal of Hard Inquiries: Experian inquiries removed within 4 hours ⏱️ Collections, Charge-offs, Derogatory Accounts, Student Loans, Repossession, Late Payments, Bankruptcy: Removed within 7–21 days 📅 Credit Sweeps & Factual Disputes 🔄 Custom Dispute Letters & FTC/CFPB Complaints ✉️ LetterStream, BBB Reports & More 📑 🛠 Tools & Platforms I Use: CRC DisputeFox Client Dispute Manager CFPB & BBB complaint systems LetterStream ✉️ 👥 My Full Team: Processing Team: handles all paperwork efficiently FTC Team: ensures compliance & follows regulations Calling Team: communicates with all 3 bureaus for faster results 📞 🚀 Why Choose Me: Friendly, professional, and results-driven 🎯 Hundreds of clients successfully managed with personalized attention 👥 Fast⚡, transparent, and ethical credit repair methods ✅ I help you rebuild your financial future 💳💪 📩 Special Offers: Free consultation & financial analysis 🆓 Personalized credit improvement roadmap 🗺️ Step-by-step guidance until your goals are achieved 🏁 Let’s get your financial report clean, accurate, and your scores soaring! 🚀💳

  • Credit Repair
  • Credit Report
  • Credit Scoring
  • Credit Counseling
  • Financial Report
  • Personal Finance & Wealth Management
  • Financial Analysis
  • Personal Finance
  • Error Detection
  • CRM Software
  • Alternative Dispute Resolution
  • Team Management
  • Project Finance
  • Financial Consulting
  • Virtual Assistance
  • Administrative Support
Usama G.

Bahawalpur, Pakistan

$4/hr
5.0
5 jobs

Hello, I’m USAMA and I’ve spent the last 5 years mastering the US CR process 🇺🇸. I help clients clean up their financial reports, remove negative items, and boost scores fast⚡, professionally🧑‍💼, and in full compliance with FTC & CFPB regulations ✅. 💼 What I Offer: Full 3-Bureau financial analysis: TransUnion, Experian, Equifax Removal of Hard Inquiries: Experian inquiries removed within 24 hours ⏱️ Collections, Charge-offs, Derogatory Accounts, Student Loans, Repossession, Late Payments, Bankruptcy: Removed within 7–21 days 📅 Credit Sweeps & Factual Disputes 🔄 Custom Dispute Letters & FTC/CFPB Complaints ✉️ LetterStream, BBB Reports & More 📑 🛠 Tools & Platforms I Use: CRC DisputeFox Client Dispute Manager CFPB & BBB complaint systems LetterStream ✉️ 👥 My Full Team: Processing Team: handles all paperwork efficiently FTC Team: ensures compliance & follows regulations Calling Team: communicates with all 3 bureaus for faster results 📞 🚀 Why Choose Me: Friendly, professional, and results-driven 🎯 Hundreds of clients successfully managed with personalized attention 👥 Fast⚡, transparent, and ethical credit repair methods ✅ I help you rebuild your financial future 💳💪 📩 Special Offers: Free consultation & financial analysis 🆓 Personalized credit improvement roadmap 🗺️ Step-by-step guidance until your goals are achieved 🏁 Let’s get your financial report clean, accurate, and your scores soaring! 🚀💳

  • Credit Repair
  • Credit Report
  • Credit Scoring
  • Credit Counseling
  • LBRY Credits
  • Data Entry
  • Customer Support
  • Alternative Dispute Resolution
  • Financial Analysis
  • Virtual Assistance
  • Financial Analysis & Valuation
  • Consumer Review
  • Contract Law
  • Writing
  • Legal Consulting
  • CRM Software
  • Legal
  • Real Estate Virtual Assistance
  • Email Support
  • CRM Automation
Marysol Angelica R. A.

San Pablo, Philippines

$6/hr
5.0
13 jobs

Transform your Shopify store with reliable virtual assistance focused on organization, customer satisfaction, and smooth day-to-day operations. 💎 𝙎𝙃𝙊𝙋𝙄𝙁𝙔 𝙎𝙏𝙊𝙍𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 Step up your e-commerce game with dependable Shopify support! From product listings and inventory updates to order fulfillment and customer service, I help store owners save time and keep operations running efficiently. 📈 𝙋𝙧𝙤𝙙𝙪𝙘𝙩 𝙇𝙞𝙨𝙩𝙞𝙣𝙜 & 𝙎𝙩𝙤𝙧𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦ Product Uploads & Organization ✦ SEO-Friendly Product Titles & Descriptions ✦ Product Variants, Pricing & Image Updates ✦ Collection & Category Management ✦ Shopify Store Maintenance ✦ Product Detail Updates & Error Fixing 📦 𝙄𝙣𝙫𝙚𝙣𝙩𝙤𝙧𝙮 & 𝙊𝙧𝙙𝙚𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦ Inventory Monitoring & Stock Updates ✦ Order Processing & Fulfillment ✦ Shipment Tracking & Delivery Monitoring ✦ Tracking Number Updates ✦ Parcel Panel Shipment Assistance ✦ Returns & Refund Coordination 💬 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 & 𝘾𝙝𝙖𝙧𝙜𝙚𝙗𝙖𝙘𝙠 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 ✦ Prompt & Professional Customer Support ✦ Order Inquiries & Tracking Assistance ✦ Returns, Refunds & Dispute Handling ✦ Chargeback Assistance & Documentation ✦ Gathering Tracking & Order Evidence ✦ Customer Communication Records Support ✦ Clear & Friendly Buyer Communication 🛠️ 𝐓𝐎𝐎𝐋𝐒 & 𝐏𝐋𝐀𝐓𝐅𝐎𝐑𝐌𝐒 𝐈 𝐔𝐒𝐄 🛒 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬 ✦ Shopify ✦ Parcel Panel ✦ Freshdesk ✦ Zendesk ✦ Konnektive/Checkout Champ ✦ Zoho 💬 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐓𝐨𝐨𝐥𝐬 ✦ Telegram ✦ WhatsApp ✦ Zoom ✦ Google Meet ✦ Skype ✦ Instagram ✦ Slack 📊 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐓𝐨𝐨𝐥𝐬 ✦ Dropship io ✦ PPSPY ⚡ 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐓𝐨𝐨𝐥𝐬 ✦ Canva ✦ Google Sheet ✦ Google Docs ✦ Dropbox ✦ Google Suit ✦ Google drive ✦ Powerpoint ✦ Office 365 🌟 𝙒𝙝𝙮 𝙒𝙤𝙧𝙠 𝙒𝙞𝙩𝙝 𝙈𝙚? ✅ Detail-Oriented & Organized ✅ Shopify-Focused Support ✅ Reliable & Professional Communication ✅ Familiar with Chargeback Assistance ✅ Dedicated to Customer Satisfaction ✅ Committed to Quality Work & Efficiency 🚀 Ready to keep your Shopify store organized and running smoothly? 💬 Send me a message and let’s discuss how I can support your business and help improve your store operations. — Sol 💼

  • Accuracy Verification
  • Product Listings
  • Typing
  • Microsoft Excel
  • Data Entry
  • Email Communication
  • Order Tracking
  • Lead Generation
  • Order Processing
  • WordPress
  • Customer Service
  • eBay PPC
  • Writing
  • Quality Assurance

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Don't just take our word for it

What does a LoopBack specialist do?

A LoopBack specialist builds and customizes REST APIs using the LoopBack Node.js framework. This developer moves beyond default CRUD operations to implement complex business logic, secure endpoints, and integrate external data sources. They configure the request pipeline to handle authentication and authorization while generating accurate OpenAPI documentation for client consumption.

  • Implements REST endpoints and CRUD APIs for LoopBack models, including customizations that extend beyond standard create, read, update, and delete functions. The specialist defines models and exposes them over REST via LoopBack components to support specific application requirements.
  • Creates and configures DataSources and Connectors for external databases or services to enable typed data access. This work involves building Repositories and Services that manage persistence or remote operations, ensuring the API interacts correctly with underlying storage systems.
  • Adds authentication and authorization for API endpoints using LoopBack’s REST request/response pipeline and auth components. The specialist secures routes by configuring JWT access tokens and middleware, protecting sensitive data from unauthorized access.
  • Customizes the request/response lifecycle by extending or adjusting the sequence and actions used by the REST server. This allows the developer to inject specific logic at various stages of request handling, such as validation or transformation, before the final response is sent.
  • Generates and maintains API documentation artifacts, such as OpenAPI or Swagger specifications, for the running service. These documents provide consumers with a clear interface definition, enabling seamless integration with front-end applications or third-party systems.

How to hire a LoopBack specialist on Upwork

Step 1: Post a job

Define your API requirements clearly to attract qualified candidates. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description in seconds. Describe your needs in a few sentences and Uma drafts a job post for the role. You can write a new post, update a saved draft, or reuse an existing post.

  • Specify whether you need LoopBack 3 migration support or fresh LoopBack 4 development using the lb4 CLI.
  • List required DataSources and Connectors so applicants know which databases or external services they must integrate.
  • Detail any custom Sequence or Action logic needed beyond standard CRUD operations to filter for advanced backend skills.

Step 2: Evaluate candidates

Look for proof of REST API construction and OpenAPI documentation generation. Uma can run instant video interviews and build shortlists with side-by-side comparisons to help you assess technical fit quickly.

  • Check portfolios for generated OpenAPI specs that demonstrate clean, well-documented endpoint structures.
  • Verify experience building Repositories and Services that handle typed data access rather than simple script-based queries.
  • Confirm past work includes configuring authentication components like JWT tokens to secure specific API routes.

Step 3: Interview your top choices

Discuss their approach to extending the request pipeline and managing business logic. Interviews can be scheduled and conducted within Upwork Messages with an immediate transcript and summary after each one.

  • Ask how they customize Sequences to inject middleware for logging or error handling in the REST server.
  • Request examples of complex DataSource configurations they have built for non-relational or remote connectors.
  • Explore their method for testing API endpoints before generating final Swagger artifacts for client consumption.

Step 4: Agree on scope and begin work

Set clear milestones for API endpoint delivery and documentation updates. Use Upwork Messages and the contract workroom for communication and project management, plus identity verification, payment protection, hourly tracking, and project funds for security.

  • Define deliverables such as working CRUD endpoints for specific models and corresponding Repository implementations.
  • Require submission of updated OpenAPI JSON or YAML files at each milestone to verify interface consistency.
  • Establish criteria for accepting custom Actions that modify the default request-response lifecycle behavior.

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring a LoopBack specialist cost?

$500-$1,500 per project is a typical range for focused LoopBack specialist work. Final pricing depends on scope, technical complexity, required integrations, source-material quality, revision needs, and the freelancer's experience level.

API documentation generation

$500-$1,200/project

Entry-level to mid-level
  • Generated OpenAPI 3 JSON or YAML artifacts for the service
  • Catalog of exposed REST routes and methods
  • Instructions for consuming the documented API

DataSource configuration

$1,200-$2,500/project

Mid-level
  • Configured DataSources for external databases or services
  • Typed data access layers using @loopback/repository
  • Verified persistence or remote operation links

CRUD endpoint implementation

$2,500-$4,500/project

Mid-level to senior-level
  • LoopBack models with properties and relations
  • Standard or customized CRUD endpoints for defined models
  • Input checks and error handling for API requests

Authentication integration

$4,500-$7,000/project

Senior-level
  • Installed and configured LoopBack authentication modules
  • Implemented JWT access token verification for protected routes
  • Defined authorization rules for specific API endpoints

Custom sequence development

$7,000-$12,000/project

Expert-level
  • Custom request/response pipeline extending default actions
  • Added interceptors for logging, caching, or transformation
  • Verified custom behavior across the REST server lifecycle

Frequently asked questions

Is hiring a LoopBack specialist worth it?

For most businesses, yes: hiring a LoopBack specialist is worthwhile. This expert builds REST APIs and configures data sources using the LoopBack Node.js framework. They generate OpenAPI documentation and secure endpoints with authentication components. This work creates a structured backend that connects your application to databases or external services.

How do I evaluate LoopBack specialist candidates?

Review their experience with LoopBack CLI generators and repository patterns. Ask them to explain how they customize the request sequence or actions in a LoopBack 4 server. A strong candidate describes building typed repositories and connecting them to specific data sources.

What deliverables does a LoopBack specialist produce?

A LoopBack specialist produces working REST API endpoints and configured data sources. They submit OpenAPI specification files and implement authentication for protected routes. These artifacts support consistent API consumption and secure data access.

Which tools does a LoopBack specialist use?

This developer uses the LoopBack 4 CLI to scaffold models and repositories. They configure connectors and manage the REST server package to handle API requests.