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in the Philippines

Most operators don't understand software. Most software people have never actually run operations. I've done both — I've built and run a real business end-to-end, modernized it from the ground up, and I am building a consulting firm that specializes in tech stacks and bespoke ERPs purpose-built for project-based SMEs What that means for you: I can tighten your operational core — costing, procurement, billing, and margin control — select and implement the right tooling without overengineering it, and automate your back office so growth gets absorbed by systems, not headcount. Proof: the business I transformed doubled revenue to ~$2.6M while keeping one employee per support department. That growth was absorbed entirely by systems — not hiring. It now runs independently without my daily involvement. I work with construction, contracting, professional services, and any operations-heavy business where growth is being capped by operational chaos rather than lack of demand. Send me the one process that hurts most and I'll tell you free — whether it's a systems problem or a tooling problem. DOMAIN KNOWLEDGE: CONSTRUCTION | CONSULTING | SOFTWARE | FOOD & BEVERAGE SERVICE

🚀 Sales Closer | Senior SDR | Rockstar Appointment Setter | Customer Support Pro Hi! I’m Rene, a performance-driven sales and customer service professional with over 8 years of experience in sales and 4 years in corporate customer service (phone, email, and chat). I specialize in closing high-converting deals, setting qualified appointments, and delivering exceptional support experiences — so you can focus on scaling your business while I manage the front lines. 🔥 What I Can Do For You: ✅ Close warm & cold leads into paying clients ✅ Set high-quality, show-up-rate-optimized appointments ✅ Engage, nurture, and convert prospects effectively ✅ Build and maintain strong client relationships ✅ Research new opportunities & analyze market trends ✅ Deliver fast, professional customer support ✅ Streamline your inbox, schedule, and backend tasks 💡 Tools & Skills: ✔️ Sales Closing & Appointment Setting ✔️ CRM Systems (HubSpot, Salesforce, GoHighLevel, etc.) ✔️ Email, Chat & Phone Support ✔️ Lead Generation & Follow-Up Sequences ✔️ Data Entry, File Management & Research ✔️ Task Coordination & Calendar Management I bring focus, reliability, and a strong track record of delivering results. If you're looking for someone who can drive revenue, strengthen customer relationships, and lighten your operational load — I'm ready to step in and contribute. I’m ready to be the extra support your business needs to grow and thrive!

💎 TOP-Rated Plus ⌚ Over 16,500 Hours Greetings, Human! I'm Johannes V. Gloria, a dynamic professional specializing in Executive Virtual Assistance, Property Management, and Operations Management. A decade of evolving expertise has marked my journey, shaping me into a multifaceted asset for businesses like yours. My professional tapestry weaves through global and local landscapes, with significant roles across various sectors including Real Estate Property Management, Digital Marketing, E-commerce, Service Providers, BPO and many more. As your dedicated partner, I bring a versatile skill set, encompassing project management, operations management, customer service excellence, team leadership, digital marketing acumen, and sales proficiency. My background in SaaS Marketing adds a strategic edge to my capabilities. Academically, I'm enriched with a diverse education, spanning from Business Management, Business ECONOMICS, Business Administration, and advanced degrees in MBA and I also hold a PhD in Business Economics. This eclectic mix not only underlines my adaptability but also my commitment to continuous learning and excellence. In the realm of customer service, my approach is rooted in empathy and efficiency, ensuring swift resolution of concerns while upholding the highest work ethics. Technology-wise, I'm adept in: *Project Management *Property Management (Expertise in Appfolio and Buildium) *Operations Management *Email Management and Marketing *Business Development *CRM and Social Media Marketing *Real Estate VA *Executive VA *Google Apps and AI Processing *Automations *Bookkeeping *Appointment Setting *Technical Support Expert I thrive in both independent and collaborative environments, always aiming to streamline operations and bolster your business’s success. Let’s embark on a journey of growth and achievement together. I'm not just offering my services; I'm offering a partnership where your goals become mine. Let's connect and explore how my diverse skill set can be the catalyst for your business's growth and success. Looking forward to crafting our success story together. Warm regards, Johannes V. Gloria - Your Upwork VA Champion

Progressive HR & Payroll Leader with over 10 years of experience managing complex operations within the BPO and professional services sectors. Expert in scaling HR functions for 500+ employee workforces, with a deep specialization in automating HR workflows and integrating global payroll systems. Proven track record of bridging the gap between people operations and technical systems using enterprise tools like Workday, SAP, Oracle, and Deel to drive efficiency and 100% compliance across international jurisdictions. Strategic partner to global teams (Australia/US) in executing retention, engagement, and performance initiatives that align with high-growth KPIs. Scope of work: 💎 Project Manager ❖ Customer Service | Call Center and Email Support ❖ Digital Marketing (Social Media Strategy and Website inspiration) ❖ SEO Analytics ❖ Copy Writing ❖ Creative Writing ❖ KPI Goal Setting ○ Technical Testing Expert ○ Back-end Support 💎 HR and Payroll Analyst for Shared Services ❖ Data Management ❖ New Hire and Termination ❖ Open Enrollment ❖ Organizational Management ❖ Payroll Analysis ❖ Payroll Management for US, AU and UK(for different cycles) 💎 General Accounting ❖ Month-end closing / Bookkeeping ❖ Bank Reconciliation ❖ Accounts Payable and Account Receivable monitoring ❖ Balance Sheet and Income Statement account review 💎 Beauty and Wellness Guru ❖ Certified Aesthetician ❖ Spa Management ❖ Trained in various kinds of Beauty equipment ❖ Health and Wellness Advocate ❖ Beauty Management Planner ✅ Tools ✔ Quickbooks Pro and Premier ✔ Workday ✔ MyHRW ✔ SAP ✔ Vimeo ✔ Xero ✔ Salesforce ✔ Strikingly ✔ Semrush ✔ LucidChart ✔ Asana ✔ Semrush ✔ Wix ✔ Wordpress ✔ Canva ✔ Slack ✔ Trello ✔ other CRM's and Job Management tools. Comprehensive CV will be provided upon request.

More than 11 years of working in various aspects of ERP, Retail, Accounting, and Financial Procedures. Flexible, trustworthy, proactive and results-oriented with solid accounting and computer skills. Acumatica ERP Functional Consultant • Conduct client’s business process review and system analysis to align client’s operation using ERP functionalities. • Recommends standard business practice and necessary automation to optimize operations • Prepare project documentation for a report, process and integration customizations. • Data build-up, Uploading , Configuration and Set-up and other technical function • Facilitates user training and support on how to use ERP software modules and vertical solutions. • Responsible for meeting directly with clients ERP – related needs and issues and provide the best possible solutions to enable collaborative working relationship with clients. • Support system maintenance on ERP software as well as assistance on new upgrades and testing. • Quality assurance testing of system development by programmers before actual deployment to clients. • Escalating bugs to product support for fixes and document resolution references. • Conduct status update meetings to stay informed. about the current state of the project, steering committee, project timeline, and project closeout. • Conducts Acumatica pre-sales product demonstration and facilitates POC. Acumatica Badges • Business Consultant • Inventory and Order Management • Project Accounting • Advanced CRM • Manufacturing • Field Service Business Consultant • Construction Pre-Sales Techniques • Pre-Sales Engineer EDUCATION: June 2018 – March 2012 University of Rizal System Bachelor of Science in Accountancy TRAINING ABROAD: Field Service Business Consultant March 2019 Jakarta, Indonesia

Are you seeking a rockstar Sales Specialist with nearly 7 years of proven experience in managing diverse sales accounts, including inbound, outbound, and cold calling? Look no further! I am a top-performing sales representative with a track record of consistently driving revenue growth and exceeding client expectations. My expertise lies in crafting impactful strategies that not only deliver results but also leave clients impressed and smiling month after month. Let’s connect and turn your sales goals into achievements! lets go! 1. I can make sure that your investment on me will translate to big impact to your company. 2. Sales will never be a problem. 3. Your product will always be my priority. 4. Organize and updated information about the output of sales. 5. I can help you make your gross increase higher than yesterday.