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Since 2019, I’ve worked as a freelancer specializing in business operations, project management, virtual assistance, and business consulting. Most recently, I served as a Business Development Manager at GoodUnited, where I coordinated multiple projects, managed client and internal communications, maintained CRM records, tracked deliverables, and worked across teams to keep initiatives moving. Previously, I worked as a Junior Project Manager/Data Analyst, managing projects through Asana and Airtable while creating automations, dashboards, reports, and process documentation. I also handled client support, maintained SOPs and knowledge bases, followed up on outstanding tasks, and coordinated with different teams to make sure projects and requests were completed on time. I also provide business consulting and operations support for a small business, where I help organize workflows, order management, production tracking, inventory processes, and operational documentation. This has involved identifying gaps in existing processes and creating simple systems and trackers to make responsibilities, pending tasks, and progress easier to monitor. Tools & Applications: HubSpot, Asana, Airtable, ClickUp, Trello, Google Workspace, Microsoft Office, Slack, Miro, ManyChat, Google Analytics, Zoom, and Discord.

✅ TOP RATED PLUS | 100% JOB SUCCESS | 20,000+ HOURS ON UPWORK ✅ Hi, I'm Johannes V. Gloria, an operations and property management professional with 10+ years of experience as an Executive Virtual Assistant, Property Manager, and Project Manager. You get one partner who covers the whole chain: Admin → Operations → Property and Project Management → Customer Service → Growth I have supported businesses in Real Estate Property Management, Digital Marketing, E-commerce, Service Providers, BPO, and SaaS. My work spans project management, operations management, customer service, team leadership, digital marketing, and sales support. I hold an MBA and a PhD in Business Economics, with earlier studies in Business Management, Business Economics, and Business Administration, so every process I build for you is grounded in business training. 🎯 WHY WORK WITH ME ✨ Top Rated Plus: 47 completed jobs, 20,000+ hours, and a 4.9 out of 5 rating across 37 client reviews. ✨ End-to-end ownership: I take each task from request to done, then document the process so your team keeps running without me. ✨ Property management depth: hands-on work in AppFolio and Buildium, from tenant communication to owner reporting. ✨ Business training: an MBA and a PhD in Business Economics behind every SOP, budget, and staffing decision. ✨ Clear communication: defined scope, regular status updates, and fast replies. ✅ WHAT I HELP YOU ACHIEVE Reclaim your calendar: inbox triage, scheduling, travel, meeting notes, and follow-ups handled before you ask Run properties day to day in AppFolio or Buildium: tenant communication, maintenance coordination, lease and rent tracking, vendor follow-up, and owner reporting Replace scattered tasks with documented SOPs, task boards, and automations so work moves without reminders Deliver projects on time with clear owners, deadlines, milestones, and status reports Lead remote teams through onboarding, training, quality checks, and performance tracking Resolve customer and technical support issues fast, with empathy and a clean escalation path Keep sales moving with appointment setting, CRM updates, lead follow-up, and pipeline reporting Grow your reach with email marketing, social media management, and CRM-driven campaigns What you receive: documented processes, a task system your team follows, consistent reporting, and one person accountable for results. 📈 SERVICES & EXPERTISE ✅ EXECUTIVE VIRTUAL ASSISTANCE Email management, calendar management, appointment setting, travel coordination, document and presentation preparation, meeting notes and action items, research, data entry, Google Workspace, AI tools for drafting and processing ✅ PROPERTY MANAGEMENT + REAL ESTATE VA AppFolio and Buildium, tenant and owner communication, lease administration and renewals, rent tracking and delinquency follow-up, maintenance and vendor coordination, listing and inquiry handling, owner reporting ✅ PROJECT + OPERATIONS MANAGEMENT Project planning and scheduling, task tracking, SOP creation, process improvement, KPI tracking, team leadership, remote team coordination, BPO and service operations, status reporting ✅ CUSTOMER SERVICE + TECHNICAL SUPPORT Email, chat, and phone support, ticket resolution, order and account issues, product troubleshooting, escalation handling, help documentation, support team leadership ✅ SALES, CRM + MARKETING SUPPORT Business development, appointment setting, CRM setup and maintenance, lead follow-up, pipeline tracking, email marketing, social media marketing, SaaS marketing, campaign reporting ✅ AUTOMATION + BOOKKEEPING Workflow automation, Google Apps and AI processing, invoicing, expense tracking, reconciliation support ⭐ CLIENT REVIEWS ⭐⭐⭐⭐⭐ "Johannes is an excellent customer support representative. His spoken and written English is perfect. He follows instructions carefully, thinks quickly, and is always eager to learn. ⭐⭐⭐⭐⭐ "Extremely high-quality and Diligent Worker" ⭐⭐⭐⭐⭐ "Johannes is a great worker and would be a great addition to your team." 🌟 LET'S CONNECT If you need operations, property management, or executive support handled by someone who owns the outcome, message me. Share what needs attention, and I will reply with a plan and next steps.

I’m a highly motivated individual who takes pride in achieving goals and contributing meaningfully to any team or project I’m part of. I bring a mix of determination, adaptability, and strong professional values that help me perform effectively in every role I take on. Being goal-oriented has always been one of my strongest traits. I set clear, realistic objectives and break them down into actionable tasks. I like to track my progress, identify any challenges along the way, and adjust my approach when needed to ensure I reach or exceed my targets. This methodical mindset helps me stay focused and deliver consistent results. One of my greatest strengths is communication. I express ideas clearly and can explain complex information in a simple, understandable way. Whether it’s collaborating with a team or handling individual tasks, I’m confident in my ability to listen actively, share insights, and contribute to productive discussions. Alongside this, I take pride in my strong work ethic. I’m passionate about what I do, reliable, and fully committed to achieving high-quality outcomes, whether working independently or as part of a team.

I have developed close to 200 business plans and financial models for founders, startups and SMEs worldwide, supporting bank financing, investor discussions, and EB-2 and E-2 visa applications. My clients come to me with an idea and leave with a plan they can actually execute. Most founders do not need another document. They need someone who can sit with what they know, ask the right questions, and turn an incomplete idea into a clear direction with a defined market, a real competitive position, and a roadmap that holds up under scrutiny. That is the work I do. What I deliver: 1.) Business plans and financial models, research-driven and built for a specific audience, whether that is a bank, an investor, an immigration officer or your own team 2.) Strategy First marketing plans that audit your positioning, competitors, audience and channels, then convert the findings into content themes, campaigns and an execution roadmap 3.) SEO and content strategy, including keyword and market research, service and local page planning, and content calendars 4.) Growth and expansion planning for businesses entering new markets or scaling existing operations A few results from this work: 1.) A business plan and financial projections approved for a PHP 25 million bank credit facility, roughly US$500,000 at the time 2.) A woodworking business plan that supported a successful US$500,000 bank loan application 3.) A clean-energy business plan that advanced to the first round of government funding 4.) An expansion plan for a wallpaper company relocating operations from Canada to the United States, covering market positioning and launch strategy Alongside this practice, I have spent nearly nine years helping build and run a US-based digital marketing agency, most recently as Head of SEO & Content, where I helped grow revenue tenfold over eight years. That side of my background means I do not hand over a strategy and disappear. I know what it takes to execute one, because I have run the teams that do. I have used AI professionally since 2022 for research, drafting, and analysis, always with human judgment over the angle, accuracy, and voice. I have full availability, and I am open to both project work and ongoing engagements. If you are ready to turn your idea into something structured and fundable, send me a message and tell me what you are building.