I help short-term rental operators, boutique hotels, and hospitality businesses increase revenue, optimize pricing, and streamline operations through data-driven revenue management and hands-on hospitality expertise.
With 5+ years of experience in short-term rentals, boutique hotels, and hospitality operations, I’ve managed and optimized properties across platforms such as Airbnb, Bookingcom, Vrbo, Expedia, and Agoda. My experience covers everything from dynamic pricing and revenue optimization to guest experience, property onboarding, channel management, and day-to-day operations.
I specialize in identifying the small opportunities that can make a significant difference to profitability, from adjusting pricing based on demand and market conditions to improving listing performance, occupancy, ADR, RevPAR, and booking strategy.
I bring hands-on experience across revenue management, short-term rental and hotel operations, OTA distribution, property onboarding, and hospitality technology.
My focus is simple: **maximize revenue, improve operational efficiency, and create a better guest experience.**
Revenue & Pricing
✓ Revenue Management & Dynamic Pricing
✓ Occupancy & Revenue Optimization
✓ ADR, RevPAR & KPI Analysis
✓ Demand Forecasting & Market Analysis
✓ Competitor & Industry Analysis
✓ Pricing Strategy & Calendar Optimization
✓ Revenue Performance Reporting
✓ STR & Hotel Revenue Optimization
✓ PriceLabs, FLYR, RoomPriceGenie, Lighthouse & AirDNA
STR & Hotel Operations
✓ End-to-End Property Operations
✓ Property Onboarding & Listing Optimization
✓ Team Coordination & Task Management
✓ Housekeeping, Maintenance & Vendor Coordination
✓ Guest Communication & Issue Resolution
✓ Customer Service & Conflict Resolution
✓ Escalation & Case Management
✓ SOP Creation & Process Improvement
✓ Team Training & Workflow Management
OTA, PMS & Distribution
OTAs
✓ Airbnb
✓ Bookingcom
✓ Vrbo
✓ Expedia
✓ Agoda
✓ Tripadvisor
✓ Hopper
PMS & Channel Managers
✓ Hostaway
✓ Guesty
✓ Cloudbeds
✓ Mews
✓ SiteMinder
✓ Eviivo
✓ Hostfully
✓ Hospitable
✓ Uplisting
✓ Newbook
✓ OwnerRez
Systems, Automation & Technology
✓ PMS, OTA & Channel Manager Integrations
✓ Automated Guest Messaging & Workflows
✓ Payment & Operational Automation
✓ Zapier Automations
✓ AI-Powered Workflows & Process Optimization
✓ Reporting & Operational Dashboards
Additional Tools: Notion, Asana, Trello, Monday,com, Slack, Zoom, WhatsApp, RingCentral, Akia, Enso Connect, Quo, Stripe, Xero, Canva, PandaDoc, Airtable, Breezeway & Turno
AI Tools: ChatGPT, Claude & Grok
Business & Analytical Skills
✓ Data Analysis & Revenue Insights
✓ Business & Market Research
✓ Performance Tracking & Reporting
✓ Financial & Basic Accounting Knowledge
✓ Process & Workflow Optimization
✓ Problem Solving & Investigation
✓ Business Strategy Development
I understand both sides of hospitality: the numbers behind the business and the operations that make those numbers possible.
Whether you need someone to optimize pricing and revenue, manage day-to-day operations, improve OTA performance, onboard new properties, build SOPs, or streamline your systems, I can step in and become a reliable extension of your team.
Revenue Management
Qualitative Research
Market Research
Customer Service
Canva
Price Optimization
Customer Support
Property Management Software
Property Management
Online Chat Support
Administrative Support
Inbound Inquiry
Email Support
Operational Planning
Angeline J.
Quezon City, Philippines
$25/hr
5.0
13 jobs
Operations Manager | Airbnb Project Management Expert | STR Revenue Manager | Co-host | 10+ Years in Customer Service/Hospitality
As an experienced Operations Manager specializing in Airbnb property management, I bring over 10 years of expertise in customer service, including hands-on experience as an Airbnb Support Agent before becoming a Virtual Property Manager. My deep understanding of the short-term rental industry, combined with a passion for delivering exceptional guest experiences, allows me to efficiently manage property operations and maximize returns for property owners.
Key Skills:
Property Management: End-to-end management of Airbnb listings, from property setup to guest interactions, ensuring smooth operations and high occupancy rates.
Customer Support: Extensive experience providing top-tier customer service, both as an Airbnb Support Agent and in property management roles. Skilled in handling inquiries, resolving disputes, and ensuring guest satisfaction.
Revenue Optimization: Expertise in pricing strategies, market analysis, and revenue management to boost profitability.
Team Leadership: Proven ability to manage cleaning crews, maintenance teams, and virtual assistants to maintain property standards and streamline operations.
Tech-Savvy: Proficient in Airbnb’s platform, property management software (PMS), and customer relationship management (CRM) tools.
Compliance & Regulations: Knowledgeable about short-term rental regulations, including local laws and Airbnb policies, ensuring that properties stay compliant.
I’m passionate about creating seamless, stress-free experiences for both property owners and guests while increasing property performance through data-driven strategies and operational excellence.
Let's connect to discuss how I can help you manage your Airbnb business efficiently and boost your property’s performance and revenue!
CRM Software
Property Management
Customer Service
Scheduling
Multiple Email Account Management
Google Workspace
Administrative Support
Pricing Strategy Consulting
Price Optimization
Maintenance Management
Team Management
Operational Planning
Real Estate Acquisition
Financial Analysis
Jester Louie P.
San Luis, Philippines
$6/hr
5.0
1 jobs
With 2 years of experience in the ticketing industry, I specialize in pulling and pricing I also have background in fulfillment. I have a strong track record of ensuring efficient and accurate ticket management, optimizing pricing strategies, and delivering seamless fulfillment services. My attention to detail, industry knowledge, and commitment to quality make me a reliable choice for any ticketing-related tasks. I’m here to help you streamline your ticketing operations and achieve the best results for your business.
Data Analysis
Pricing Research
Inventory Management
Customer Support
Ticketing System
Market Analysis
Johsabeth L.
Santa Rosa City, Philippines
$15/hr
5.0
2 jobs
Hi! 👋
I’m an experienced Short-Term Rental (STR) Virtual Assistant with 13 years in hospitality, helping Airbnb hosts, vacation rental owners, and property managers keep their properties running smoothly while increasing bookings and revenue.
I can support your day-to-day STR operations — from guest communication and reservation management to pricing optimization and OTA management.
✅ Here’s how I can help:
• Guest communication & support
• Airbnb, VRBO & OTA management
• Reservation & calendar management
• Listing optimization
• Dynamic pricing & revenue management
• OTA coordination & channel management
• Occupancy and revenue optimization
• Market & competitor analysis
• Reporting and admin support
✅ Tools & Platforms:
• Airbnb
• VRBO
• Booking(dot)com
• Expedia
• Ctrip
• Makemytrip
• Opera PMS
• Opera Cloud
• Cloudbeds
• PriceLabs
• IDeaS RMS
• Other Channel Managers & OTA platforms
I’m organized, detail-oriented, easy to work with, and always focused on creating a smooth guest experience while helping you maximize your property’s performance.
Whether you need help managing one property or multiple listings, I’m here to make your STR business easier to manage and more profitable. 😊
Let’s work together!
Revenue Management
Revenue Cycle Management
Central Reservation Systems
Property Management
Real Estate Listing
Budgeting & Forecasting Software
Hazel Joy S.
Davao, Philippines
$10/hr
5.0
4 jobs
I have 7 years of medical experience in both provider and patient services.
For 7 years, I developed many of the skills required for this job, including documentation verification, payment posting, medical billing, insurance verification, following up on denied or rejected claims, and other administrative tasks.
Let’s connect and explore how I can help streamline your operations!
Medical Biller ✅
Insurance Verification✅
Collection Specialist ✅
Revenue Cycle Management ✅
Recruiting and Interviewing ✅
Payroll ✅
Medical Billing
Insurance Verification
Revenue Cycle Management
Interview Training
Debt Collection
Healthcare
Customer Support
Data Entry
Phone Communication
Email Communication
Payment Processing
Customer Service
Patient Care
Virtual Assistance
Scheduling
Rogelio V.
San Luis, Philippines
$6/hr
5.0
7 jobs
Looking for someone you can trust to get the job done right? 👋 Hello there! I'm Rogelio your go-to
A+ Ticket Broker Assistant ready to help!
🧝🏻♀️ A+ Ticket Broker Assistant
⚡️ Fast moving, Quick study, and Tech-Savvy
✅2 Monitors
✅Quiet workstation for me to focus on the tasks
✅High end Desktop
✅Noise cancellation Headphones
🛜 With 200 Mbps. Internet connection
🌐 Services I Offer:
Ticket Fulfillment and Inventory Management 📊:
-Skilled in facilitating the transfer of parking passes and concert tickets between accounts, ensuring a smooth and accurate process. I manage and verify transfer requests to uphold high customer satisfaction, providing prompt assistance and resolving any issues that arise.
-Efficiently process and fulfill ticket orders with a strong focus on accuracy. I collaborate closely with suppliers and clients to ensure timely delivery of tickets and quickly address any discrepancies. I also conduct regular audits of ticket orders across various marketplaces and software, specifically focusing on rows and sections to optimize inventory management
-Managing orders across multiple platforms requires precision, and I pride myself on my ability to handle each transaction with care, ensuring accuracy and customer satisfaction.
-Verify and process incoming ticket orders with attention to detail, ensuring accurate entry of customer and order information into the system. Confirm payment processing, swiftly addressing any payment-related issues. Generate and send order confirmations and digital tickets to enhance customer experience and satisfaction.
Ticket Pricing 📈:
-Knows how to analyze market trends to establish competitive ticket pricing. Adjust prices based on demand and the status of the event to optimize sales and maximize revenue.
-Handling sensitive information, adhering to best practices in data protection to maintain accuracy and confidentiality. My approach ensures that your data is always secure and reliable.
Ticket Purchasing/ Buying 🤝:
-Experienced in identifying and selecting best ticket seats and parking passes to enhance profits and revenue, while effectively collaborating with teams and clients to address their needs. Proficient in purchasing tickets on major platforms such as Ticketmaster, AXS, Live Nation, ETIX, and Eventbrite
MS Excel/Spreadsheet/Workspace🕵️♀️:
-Utilize complex formulas, pivot tables, charts, and data visualization techniques to transform raw data into meaningful insights. Whether it’s automating processes, analyzing trends, or creating detailed reports, I ensure that data works for you.
📧: Managing multiple tasks and meeting tight deadlines with ease. My ability to prioritize and delegate ensures that projects are completed on time and to the highest standard
🎯 Why Choose Me?
✨ Knowledgeable about Ticketing System & Tools
✨ Detail-oriented and highly organized.
✨ Accurate and efficient with strong attention to detail.
✨ Excellent communication skills.
✨ Adaptable to diverse tasks and industries.
✨ Master's Degree in Business Administration
TOOLS:
👉🏻 Manage Tasks smoothly and fast-moving through the tools to ensure efficiency and leniency
🔑 DTI
🔑 StageFront
🔑 Automatiq (Uptick)
🔑TicketBroker U
🔑Microsoft Office Suite (Word, Excel, PowerPoint)
🔑Google Workspace
🔑Discord
🔑Slack
🔑MS Teams &Outlook
🔑Zoom
🔑DIFFERENT DIGITAL PHONE SYSTEM
🔑Skype
🔑Insomniac Browser
🔑Jancy Browser
If you are ready, Let's talk, and let me give you time to enjoy life without worrying about your business.
Data Entry
Customer Service
Administrative Support
Buying
Spreadsheet Skills
Google Workspace
Order Fulfillment
Purchasing Management
Purchase Orders
Inventory Management
Pricing
Quality Control
Data Analysis
Ticketing System
Ticketmaster Entertainment, Inc.
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