Hire the Best Chat Support Specialists
in China

🏅𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗨𝗽𝘄𝗼𝗿𝗸 𝗩𝗲𝗿𝗶𝗳𝗶𝗲𝗱 𝗙𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿 & 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 & 𝗔𝗹𝗹 𝟱 𝗦𝘁𝗮𝗿𝘀 𝗥𝗲𝘃𝗶𝗲𝘄 Hi there! I’m a full-time freelancer and available most of the day, so any size of the projects will be completed in the required time frame, and I’m glad to be part of your team to contribute to your success. I can provide the following services. ⭐️ Experienced English Chinese Translation & Localization • Efficient professional translator with over 2 years of extensive experience (general documents, Wordpress , subtitles); • Provide high-quality professional Human translation + Careful proofreading; • Respect deadline + Quick and Easy communication, can be reached easily via Email, WhatsApp, cell phone; • Offer a lifetime quality Assurance for 𝐀𝐋𝐋 my work. ⭐️ Chinese Sourcing & Customer Support & & Quality Inspection & Online Research & Virtual Assistant & Admin Support • Strong research skills: Wikipedia, Google, Baidu, etc. • Proficient in all kinds of office software such as Word/Excel/Googlesheet, and use AI tools such as deepseek to enhance work efficiency. • Professional awareness of confidentiality; • Serious work attitude. • Chinese company background check & Due Diligence & Web research; • Sourcing products from Taobao, T-mall, Wechat, Weibo, 1688, Alibaba, etc.. ⭐️ Transcription & Subtitle for video in Cantonese / Teochew/ Mandarin I have a deep understanding of the culture and fundamentals of these languages, for these languages are my mother tongue. I can also translate the transcription as you need. ⭐️ Data Entry & Proofreading With years of office experience and dual screens and a printer, I can do any data entry job and be more efficient. I will do everything I can to reach your requirements. My commitment is always to deliver excellence in every task I undertake. Feel free to reach out at any time to explore how we can collaborate effectively. I'll always be here to assist : )

Mandarin Tutor & Translator | E-commerce & Product Sourcing | Virtual Assistant | Certified Customer Success Specialist Bridging cultures through language, business, and learning Hello! I'm Seyram, and learning Chinese has been one of the most rewarding experiences of my life. It has allowed me to connect deeply with Chinese culture and communicate fluently with native speakers. I hold an HSK certification and a language certificate from Lanzhou University. With over three years of experience as an Administrative Assistant, I bring strong organizational and communication skills to every task. As a B.Ed graduate, I’ve applied my teaching expertise to tutoring both English and Mandarin for adults and children. I enjoy helping learners build confidence while understanding the culture behind each language. Beyond teaching, I specialize in virtual assistance, product sourcing, e-commerce management, and China travel support. Whether you need help finding reliable suppliers, managing online operations, or navigating China with ease, I offer dependable and personalized support. I’m passionate about bridging cultures and languages, and I’m committed to providing clients with professional service, clear communication, and outstanding results. Let’s connect and make your next project in China a success! 🎓 Education & Expertise: Bachelors in Management + Advanced Studies in Applied Economics Certified in Customer Success & Google Project Management Expertise in Microsoft Office, Asana, STATA, SPSS, and AI Career Essentials 🌍 Multilingual & Global Experience: Fluent in English, Mandarin, and intermediate French, enabling seamless communication with clients worldwide. 💼 Specialties: English ⇔ Mandarin Tutor/Translation: Live interpretation Online and Face-to-face Tutoring General transcript Translation Document Translation Proof-Reading Mandarin Tutoring English Tutoring EN-CHN Phone Conversations （with learners） Product Sourcing & E-commerce Virtual Assistant: Customer Service Online Chat Support Administrative Support Email Marketing and Support Dropshipping 1688.com/Alibaba/Taobao/Pinduoduo Product Sourcing Supplier Search Price and Quote Negotiation Quality Inspection Shopify Store Management Virtual Assistant Data Entry Travel Assistant China Life Support 🔑 Key Strengths: Strong organizational and multitasking abilities A proven track record of delivering results under tight deadlines Attention to detail and commitment to confidentiality Excellent communication and interpersonal skills Fast learner, passionate, and goal-oriented 🌟 Why Work with Me? I dedicate myself to helping you understand Chinese culture, shop and travel in China, and do business smoothly by offering top-notch virtual assistant and project management support. My proactive approach ensures your projects are completed efficiently, freeing up your time to focus on growth. Let's work together to boost your language skills and grow your business!

I am a Mandarin Chinese–English bilingual Intellectual Property (IP) paralegal and translator with over 10 years of experience, supporting clients with patent, and trademark matters in China, the United States, Hong Kong, Japanese and Europe. I work with a qualified IP agency in China. I have worked with worldwide clients through Upwork and direct collaboration, ensuring accurate filings, timely communication, and reliable IP protection under both Chinese and international IP systems. In addition, I also work with translation agencies as a project coordinator, responsible for recruiting translators, managing translation workflows, and overseeing project delivery. ⚖️ Intellectual Property Services Patent Support • Direct patent filing and formality review • Office Action handling and communication with Offices • Patent annuities • IP docketing, deadline tracking, and cost management Trademark Support • Direct trademark filings • Trademark searches • Office Action / objection responses • Trademark renewals and monitoring • Brand protection and infringement assistance Copyright • Copyright registration in China for creative works, software, videos, and digital content 💬 Translation & Language Services • Legal, business, and game translation (EN ⇄ ZH) • Video translation, subtitles, and transcription • Online meeting interpretation • Mandarin female voice-over • Bilingual communication and coordination between international teams 🧰 Tools & Software Trados | Microsoft Office | Canva | CapCut | Meitu | Xiumi | IP docketing systems High-speed internet and a professional workstation for reliable remote collaboration. 💡 Additional Support • Translation project coordination • Administrative and operational support • Managing translators and multilingual workflows Feel free to contact me if you need reliable support for IP filings, legal translation, or multilingual project coordination. I’d be happy to assist.

Professional Summary Customer Support Specialist | High-Volume & High-Satisfaction Expert | Financial Customer Support Specialist Proven ability to handle 170+ daily customer inquiries with 97% satisfaction rate (China Merchants Bank). Reduced repeat inquiries by 10% through standardized solution templates and process optimization. Skilled in CRM systems, AI-powered support tools, and cross-cultural communication (BA in English). Passionate about transforming complex issues into actionable solutions for premium clients.

I have more than three years of customer service experience. As a customer service representative, I think great inter-personal skill, passionate and patient is must, and this is also what I have. If you want to do something great, first you must love it. I love doing this job. Until now, I have had two customer supporter experiences. My current job is Duoling English Test customer supporter Specialist. Help online chat and reply email through work platform Zendesk. And another one is OMS online technical customer support through another work platform Helpshift. Provide high quality, efficient support delivering excellent customer service to our users through timely, accurate, and helpful responses to client support tickets. Correctly identify client support issues, determine the cause, select and explain the best solution, and follow up to ensure resolution Work through tricky client issues in a patient manner

⭐ 𝟓+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧 𝐌𝐚𝐫𝐤𝐞𝐭 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡𝐞𝐫 ⭐ 𝟒+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ⭐ 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫. ⭐ 𝐌𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝟗𝟎+% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 ⭐ More than 𝟭𝟱𝟬𝟬+ 𝐇𝐨𝐮𝐫𝐬 worked Currently i am a Market Researcher at Henan Flourishing Energy Saving Co., Ltd , Zhengzhou, China. As a seasoned market researcher 5+ years of experience and 4+ years of experience in the field of Customer Care / Customer Support. For the first two years I worked locally with a number of outsourcing call centers. While working for these call centers, I provided top-notch customer support to inbound and outbound customers. I specialize in Market Research, Customer support, product Sourcing, Digital Marketing, Email Marketing etc. What always remains consistent is my approach: listening deeply to you, the client, and understanding your problem that needs solving. Maybe you have a great product or idea but aren't sure how to bring it to market. Or you're sat on a goldmine of customer data but don't know how to unlock its growth potential. Perhaps you feel that your current branding isn't truly reflecting your vision and speaking to your audience. Or you have marketing ideas but need manpower, processes, or training to implement them. However big or small the challenge, I love digging into complex problems with clients and creating bespoke, thoughtful solutions that meet their goals. 💪 Strengths: Market research, marketing and brand strategy, data analysis, content marketing strategy, pitch and presentation development, writing and editing, process development and implementation, Data Analysis, Data Science, Digital Marketing, Email Marketing. Data Entry, Web Research etc 🛠️ Software Areas I am excellent in : ☞ Survey and Analytics Tools: Qualtrics,Google Analytics, SEMrush ☞ Programming and Analytics : Python, R, Machine Learning (TensorFlow and PyTorch, Scikit- learn ) , Deep Neural Network, Apache Hadoop, Google BigQuery, Google AutoML, Keras, NumPy, OpenCV , ☞ Digital Marketing : Yoast SEO,Ahrefs,Hootsuite, Facebook Ads Manage, Yoast SEO, Hootsuite, Facebook Ads Manage, Mailchimp, HubSpot, Instagram, Linkedin, Marketing Cloud 🤝 Why Choose Me? I firmly believe that one of the most important skills in Customer Service and in any profession is the idea behind respect and treating others the way you would like to be treated. The ability to stay genuine and show clients that they really matter to your business can make a whole world of a difference in their customer experience. 📊 Market Research Expertise: I bring a wealth of experience in market research, helping clients gain valuable insights into their target audience, competitors, and industry trends. 📧 Email Marketing Maven: Transform your email campaigns with my expertise in creating and implementing effective email marketing strategies. I can help you build and nurture meaningful connections with your audience. 🌐 Digital Marketing Pro: Leverage my digital marketing skills to enhance your online presence and drive measurable results. I am well-versed in SEO, SEM, social media marketing, and content strategy, ensuring a comprehensive and effective digital marketing approach. 🛠️ What I Offer: ✅ Customer Support ✅ Customer Acquisition ✅Customer Success ✅ Email, Phone and Chat Support ✅ Providing outstanding service and support to surpass all expectations ✅ Order processing, tracking and fulfilment ✅ People Management ✅Establishing lasting customer relationships ✅ Customer onboarding ✅ Executive Support ✅ Market research Strategy ✅ Comprehensive Market Research ✅ Consumer Behavior Analysis ✅ Data Analysis and Visualization ✅ Email Campaign Strategy ✅ Digital Marketing Planning ✅ General Web Research | Medical Information/Product Research | Patent Research ✅ Document Summarization ✅ Web Scraping (using apps | manual) ✅ Email list creation Contact details gathering for business ✅ Data Input | Database Building | Data Management ✅ Virtual Assistant ✅ Appointment Setting ✅ Shopify (Product entry, Order fulfillment, and maintenance) ✅ Supplier coordination ✅ Dropshipping I have several years of experience working with the below customer service tools and CRMS: 📌Zendesk 📌Ringcentral 📌Salesforce 📌Google Apps 📌Helpsout 📌Hubspot 📌Gorgias 📌Jira 📌Olark Chat 📌Talkdesk 📌Ringcentral 📌Zopim 📌Trello 📌Shopify 📌Salesforce 📌Slack 🌟 Client Satisfaction Guaranteed: I am committed to delivering high-quality work that exceeds your expectations. Your success is my priority, and I thrive on challenges that push the boundaries of innovation. I'm passionate about partnering with businesses to unlock their full potential. Let's collaborate to gain a competitive edge, optimize your marketing efforts, and achieve your growth goals. Ready to take your projects to the next level? Let's chat!