Hire the Best Selerant DevEX Specialists

SaaS Customer Support Specialist | Zendesk & Intercom Expert | Email, Phone, Live Chat & Help Desk Support SaaS customer support is not generic customer service. It requires speed, product understanding, and the ability to solve issues without frustrating users. I’m a SaaS Customer Support Specialist with 5+ years of experience supporting software products using Zendesk and Intercom to deliver fast, accurate, and empathetic technical customer support. If you’re hiring a Zendesk support specialist or Intercom customer support agent who understands SaaS workflows, ticket prioritization, and user experience, you’re in the right place. Why SaaS Companies Hire Me: Because retention starts with support. I help SaaS businesses: ✅ Reduce support response times ✅ Improve customer satisfaction (CSAT) ✅ Handle high-volume Zendesk ticket queues ✅ Deliver consistent Intercom live chat support ✅ Support onboarding, billing, and account issues I don’t just respond to tickets. I protect your product experience. SaaS Customer Support Tasks I Handle: ➠ Zendesk Ticket Management & Automation Efficiently manage high-volume Zendesk support tickets, set up automations, macros, SLAs, and ensure fast first response times for SaaS customers. ➠ Intercom Live Chat & Inbox Support Provide real-time Intercom live chat support and inbox management to resolve SaaS user issues quickly while maintaining a friendly, on-brand tone. ➠ Technical & Non-Technical Issue Resolution Handle both technical support and general SaaS customer inquiries, accurately troubleshooting issues without unnecessary escalations. ➠ User Account, Login & Billing Support Support SaaS users with account setup, login issues, subscription management, and billing questions, reducing churn and support friction. ➠ Bug Reporting & Escalation to Engineering Identify, document, and escalate software bugs clearly to engineering teams using Zendesk or Intercom, improving resolution speed and product stability. ➠ Knowledge Base & Help Center Updates Create and update SaaS knowledge base articles and help center documentation to reduce ticket volume and improve self-service support. ➠ Customer Feedback & Retention Support Collect, analyze, and act on customer feedback to improve SaaS customer experience, retention, and long-term user satisfaction. If you need help with your SaaS customer support, Zendesk, Intercom, or technical support, I’m already trained for it. SaaS Tools & Platforms: • Zendesk • Intercom • HubSpot CRM • Salesforce • Google Workspace • Slack • Trello | Asana I integrate smoothly into existing SaaS support stacks. Proven SaaS Customer Support Results: ✔️ Reduced first response time by 30% using Zendesk ✔️ Improved SaaS customer satisfaction (CSAT) ✔️ Managed high-volume SaaS support queues ✔️ Maintained 95%+ positive customer feedback Your users get faster answers. Your churn drops. Your team scales smoothly. Ideal SaaS Clients: • B2B & B2C SaaS startups • Software companies using Zendesk or Intercom • Subscription-based platforms • Remote-first SaaS teams Let’s Strengthen Your SaaS Customer Support If you need a SaaS Customer Support Specialist who understands Zendesk workflows, Intercom conversations, and SaaS users, invite me to your job or send me a quick message. I respond immediately.

As a dedicated Security Engineer with hands-on experience in SOC/Blue Team operations and DevSecOps, I specialize in helping businesses secure their networks, infrastructure, and CI/CD pipelines. My focus is on proactive threat detection and automating security processes. Here is how I can add value to your projects: Network Security & SOC: Setting up and tuning Intrusion Detection Systems (IDS) like Suricata, analyzing network traffic (Wireshark), and investigating security alerts. DevSecOps: Integrating security into your deployments using Docker, GitHub Actions, Semgrep, and Trivy. Application Security: Auditing REST APIs, implementing secure authentication (JWT, Spring Security), and testing against OWASP Top 10 vulnerabilities. I am detail-oriented and treat every system I protect as my own. Whether you need custom IDS rules, a basic vulnerability scan, or automated security checks for your codebase, I am ready to deliver high-quality results. Let's secure your infrastructure together!

I build Zendesk & HubSpot systems that cut response times and improve retention for B2B SaaS and Ecommerce teams. Top Rated Specialist with 100% JSS and 2000+ hours. Most support problems aren't people problems, they're system problems. Slow first response times, tickets falling through the cracks, no SLA visibility, and onboarding that loses customers in week one. I fix the system and run it: the helpdesk architecture, the automations behind it, and the day-to-day support itself. WHAT I DELIVER Zendesk Implementation: Complete Suite setup, triggers, macros, SLA policies, dynamic ticket forms, views, routing, custom objects, and Guide help center configuration. Reporting & Analytics: Zendesk Explore reporting, custom dashboards, CSAT tracking, agent performance metrics, and calculated attributes for clean executive reporting. HubSpot Service Hub: Help desk pipelines, ticketing workflows, custom CRM properties, live chat, and knowledge base configuration (HubSpot certified, verified by Upwork). Multi-Platform Expertise: Freshdesk, Intercom, Gorgias, and Zoho Desk administration and migration. Customer Onboarding: Structured onboarding programs for complex B2B SaaS products, from kickoff to activation, that raise retention and reduce time-to-value. Operations & QA: Email, live chat, and phone support for B2B SaaS and ecommerce, ticket triage, escalation management, and QA documentation in Jira and ClickUp. RECENT RESULTS 1,200+ hours (8 months, ongoing) as dedicated customer support and onboarding rep for a complex B2B SaaS application, owning tickets, onboarding calls, and product feedback loops. Zendesk Explore reporting dashboards for a US client, rated 5.0: "5/5 work ethic and dependability. I recommend that anyone take the opportunity to work with him." 190+ hours of mobile app customer support with full QA test-case documentation: "He completed the task in time, showed great communication skills, fortitude, flexibility, and savvy." Email support workflow automation serving a 150K+ contact list with zero duplicate sends. TOOLS Zendesk, Zendesk Explore, HubSpot, Freshdesk, Intercom, Gorgias, Shopify, Jira, ClickUp, Slack, Notion, Google Workspace, Make, Zapier, N8N, Manychats, Microsoft 365, Teams, Automations, AI prompts, KRISP. WHO I WORK BEST WITH B2B SaaS founders, support leads, and ecommerce teams who need more than a ticket-answerer, someone who can build the support system, document it, staff it, and report on it. Fluent English, 0–4 hour response time, flexible across US time zones. Invite me to your job, and on our first call I'll review your current support setup and send you a concrete, prioritized improvement plan, before you spend anything.

🏅 Certified Professional: Python (PCEP, PCAP) & Java (OCA) 🏆 Proven Experience: Expert in business automation solutions 💰 Results-Oriented: Focused on delivering measurable business value Skills & Expertise: • Programming Languages: Python, Java, PHP • JavaScript : React, Vue, Angular, TypeScript, jQuery • Backend Development: Django, Spring Boot, Laravel, CodeIgniter, Custom PHP • Database Management: MySQL, MSSQL, PostgreSQL, Oracle, MongoDB • Web Development: HTML, CSS, Bootstrap, Thymeleaf, Blade Templates • API Integration: JSON, XML, REST, SOAP • Reporting Tools: JasperReports • Infrastructure & Cloud: HAProxy, Spring Cloud Gateway, Microservices, Google Cloud, Azure, Docker, Kubernetes 🌟If you're seeking a dependable partner to elevate your project, let's connect and explore how I can contribute to your success. Feel free to reach out or schedule a chat!

𝗠𝗼𝘀𝘁 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗱𝗼𝗻’𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗻𝗲𝗲𝗱 𝗺𝗼𝗿𝗲 𝘀𝘁𝗮𝗳𝗳. They need better systems. When CRM workflows, onboarding, approvals, reporting, payments, and operations still rely on spreadsheets, emails, WhatsApp messages, and manual follow-ups, growth becomes slow, expensive, and difficult to manage. 𝗧𝗵𝗮𝘁’𝘀 𝘄𝗵𝗲𝗿𝗲 𝗜 𝗰𝗼𝗺𝗲 𝗶𝗻. I’m a CRM, SaaS, and workflow automation developer specializing in CRM automation, business process automation, API integration, backend API development, scalable web applications, and reporting dashboards. My advantage is that I combine software development with CRM automation. I can build backend APIs, frontend layouts, dashboards, user portals, and internal tools from scratch, then connect them with CRMs, automation tools, and third-party systems. I help B2B & B2C startups, SaaS companies, service businesses, and growing teams turn manual processes into secure, structured, and scalable systems using React, TypeScript, ASP.NET Core, C#, Node.js, PostgreSQL, Azure, AWS, and modern automation tools. 👉 I don’t just build applications — I solve operational bottlenecks that slow businesses down. 🟢 𝗣𝗿𝗼𝘃𝗲𝗻 𝗜𝗺𝗽𝗮𝗰𝘁 ✅ Built fintech and SaaS platforms supporting $𝟲𝗠+ 𝗶𝗻 𝗳𝘂𝗻𝗱𝗶𝗻𝗴 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 ✅ Helped launch lending platforms that disbursed $𝟱𝟬𝟬𝗞+ 𝘄𝗶𝘁𝗵𝗶𝗻 𝘀𝗶𝘅 𝗺𝗼𝗻𝘁𝗵𝘀 ✅ Reduced manual work by 𝟲𝟬% 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 ✅ Completed a 𝟳𝟬𝟬+ 𝗵𝗼𝘂𝗿 𝗯𝗮𝗰𝗸𝗲𝗻𝗱 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 with a 5-star review ⭐ 𝗖𝗹𝗶𝗲𝗻𝘁 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 "I would recommend this developer to anyone who needs someone who is absolutely intelligent and a great mind for detail. Helped us get a project going and handled a wide range of tasks from architecture to bug resolution. Great job also with team cohesion and communication." 🟢 𝗪𝗵𝗮𝘁 𝗜 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲 𝗜𝗻 ✔️ CRM, Workflow & Business Process Automation CRM automation and workflow automation systems for lead management, customer follow-ups, approvals, reminders, internal operations, reporting, and repetitive business processes. ✔️ SaaS Applications, Admin Dashboards & Onboarding Full-stack development for SaaS applications, admin dashboards, customer onboarding automation, user portals, reporting modules, internal tools, and scalable web applications. ✔️ API Integrations & Third-Party Systems Integrating CRMs, ERPs, payment gateways, verification services, communication tools, reporting systems, and external platforms using REST APIs and custom backend services. ✔️ CRM Platforms & Automation Tools Working with HubSpot, GoHighLevel, Odoo CRM, Zapier, n8n, and other third-party tools to automate CRM updates, lead routing, customer communication, data sync, reminders, and follow-ups ✔️ Scalable Backend Architecture & API Development Building secure backend APIs, dashboards, integrations, and automation systems using ASP.NET Core, C#, Node.js, TypeScript, SQL Server, MongoDB, PostgreSQL, Redis, Azure, and AWS. ✔️ Fintech Platform & Payment Automation Workflows Building fintech SaaS solutions for lending, customer verification, payment tracking, installment workflows, repayment management, automated reminders, and financial dashboards. 🟢 𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗠𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 ☑️ Workflow-first system architecture ☑️ Strong ASP.NET Core, C#, Node.js, and REST API experience ☑️ Ability to connect CRMs, third-party APIs, and internal systems ☑️ Experience with scalable SaaS applications and admin dashboards ☑️ Focus on reducing manual work and operational friction ☑️ Clean communication and structured development ☑️ Long-term thinking beyond initial MVP delivery 🟢 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸 & 𝗧𝗼𝗼𝗹𝘀 𝗙𝗿𝗼𝗻𝘁𝗲𝗻𝗱: React, Angular, Next.js, TypeScript 𝗕𝗮𝗰𝗸𝗲𝗻𝗱: ASP.NET Core, C#, .NET Core, Node.js, Express.js, NestJS, MERN Stack 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲𝘀: PostgreSQL, SQL Server, MongoDB, MySQL, Redis 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗥𝗠: HubSpot, GoHighLevel, Odoo, Zapier, n8n, CRM automation, workflow automation 𝗖𝗹𝗼𝘂𝗱: Azure, AWS 𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹: REST APIs, third-party integrations, payment gateway integrations, Stripe, customer onboarding automation 🟢 𝗟𝗲𝘁’𝘀 𝗧𝘂𝗿𝗻 𝗠𝗮𝗻𝘂𝗮𝗹 𝗪𝗼𝗿𝗸 𝗜𝗻𝘁𝗼 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 Most clients come to me with disconnected tools, inefficient processes, CRM data spread across multiple systems, or backend platforms that are becoming difficult to maintain. I help turn that operational complexity into reliable software that saves time, reduces errors, improves visibility, and supports long-term growth. 💬 Send me a message with your current workflow, CRM setup, SaaS platform idea, or backend challenge. We can discuss the problem and determine the most practical path forward.

𝐁𝐮𝐢𝐥𝐝 𝐀 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐒𝐲𝐬𝐭𝐞𝐦 𝐓𝐡𝐚𝐭 𝐀𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐃𝐫𝐢𝐯𝐞𝐬 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 I’m a 13𝐗 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 Salesforce Technical Architect with 10+ years of experience, helping companies turn Salesforce from a basic CRM into a scalable, business-critical platform. I’ve worked across 200+ Salesforce orgs, led 50+ successful implementations, and built solutions that handle complex integrations, large data volumes, and enterprise-grade architecture. Most clients come to me when: - Their Salesforce is messy, slow, or underutilized - They need a system that can scale with growth - They want clean architecture instead of patchwork fixes 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨 𝐁𝐞𝐬𝐭 🔹 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 & 𝐑𝐞𝐛𝐮𝐢𝐥𝐝𝐬 Redesigning poorly structured orgs into scalable systems Creating long-term architecture that avoids technical debt Aligning CRM with real business workflows (not just features) 🔹 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦 𝐁𝐮𝐢𝐥𝐝𝐬 High-performance solutions using Apex & Lightning Web Components Complex logic, automation layers, and backend optimization Replacing inefficient workflows with robust systems 🔹 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Connecting Salesforce with external platforms & tools Designing reliable, secure API architectures Fixing broken or unstable integrations 🔹 𝐃𝐚𝐭𝐚 & 𝐒𝐲𝐬𝐭𝐞𝐦 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 Cleaning, restructuring, and migrating large datasets Improving system speed, performance, and usability Building reporting that actually supports decision-making 🔹 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 & 𝐀𝐩𝐩𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐖𝐨𝐫𝐤 Developing and scaling AppExchange-ready applications Handling security review requirements and architecture Supporting product teams from idea to launch 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 (13𝐗 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝) - Salesforce Certified Integration Architect - Salesforce Certified Data Architect - Salesforce Certified Sharing & Visibility Architect - Salesforce Certified Platform Developer I - Salesforce Certified Platform App Builder - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Data Cloud Consultant - Salesforce Certified AI Associate - Salesforce Certified AI Specialist - Salesforce Certified Business Analyst - Salesforce Certified Administrator - Salesforce Certified Associate 𝐁𝐞𝐲𝐨𝐧𝐝 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐢𝐧𝐠: 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐄𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦𝐬 🌟 Founder – Cloud Gyata Solutions I’ve trained 50,000+ professionals in Salesforce, working with a team of 30+ certified experts to upskill the next generation of talent. 🌟 Founder & CEO – Ciphermetic Consulting Pvt. Ltd. We deliver end-to-end Salesforce services, including: - Implementation & system design - Custom development & integrations - Dedicated team support & scaling - Enterprise consulting engagements 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 ✔ I think like an architect, not just a developer ✔ I focus on long-term scalability, not quick fixes ✔ I understand both business processes and technical execution ✔ I can step in at any stage- from fixing issues to leading full builds ✔ I bring structured, reliable delivery (not trial-and-error work) 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 & 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐈𝐧𝐯𝐨𝐥𝐯𝐞𝐦𝐞𝐧𝐭 - Active Salesforce Mentor & Career Guide - Speaker at global Salesforce community events - Developer Group Leader & ecosystem contributor 🤝 𝐋𝐞𝐭’𝐬 𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 If you’re looking for someone who can not just build- but structure, scale, and future-proof your Salesforce system, I’d be happy to help. Let’s connect and explore how we can make your Salesforce investment actually deliver results.