Hire the Best Selerant DevEX Specialists

I help eCommerce brands build better support systems. That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually. My work usually includes: • Gorgias audits and optimization • tagging, ticket fields, macros, rules, and views • AI Agent guidance and automation logic • Help Center and FAQ systems • support SOPs and process design • team workflow cleanup and implementation I focus on implementation, not theory. That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale. Clients have described my work as: • “transformed backend operations” • “cut customer service volume by 50% without losing personal touch” • “automation boosted sales by answering pre-purchase doubts” • “worth its weight in gold” Top Rated Plus freelancer with 100% Job Success. If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.

If your support volume is growing faster than your systems—or your team is drowning in tickets that should never reach a human—that's exactly the problem I fix. I've spent 8 years inside CX operations across SaaS, eCommerce, EdTech, and video gaming. Not in a strategy role—hands-on. Building the systems, running the inbox, training the AI, fixing what's broken, and staying long enough to make sure it holds. I approach every engagement the same way: understand what's broken before building anything. That means auditing support flows, ticket patterns, and where customers get stuck—then fixing the right things, not just the obvious ones. At SquadTrip, I was the only CX person at a 7-person startup for 6 months. I built their VoC program, redesigned onboarding, launched a Fin AI Agent that resolved 55% of tickets automatically, and grew activation 2.3x. At Leya AI, I migrated their full support stack from Zendesk to Intercom, built a self-serve ecosystem, and moved CSAT from 69% to 91% — with 61% self-service resolution — over 15 months. On the eCommerce side, I set up Intercom and Shopify for Try Doggo Labs at launch and am building end-to-end support operations for an active fitness eCommerce brand. At Manifest Movies, I set up their Intercom + Stripe system from day one. At Arise Gaming, I led a 110-member global support team across EMEA, LATAM, and APAC. CSAT went from 79% to 92%. FRT dropped from 3 hrs to 1.48 hrs. I don't hand over a plan and disappear. I stay, run the system, improve it, and make sure it outlasts my involvement. What I typically own in a long-term engagement: - Customer support operations — inbox setup, team inbox structure, routing rules, SLA configuration, escalation logic, macros, quality - Fin AI Agent — Procedures, Simulations, resolution rate optimization, and AI Copilot configuration for human agents - Voice of Customer programs—CSAT, NPS, CES surveys, ticket tagging, user interviews, closed-loop feedback to product, churn signal tracking - Self-serve support and ticket deflection—Help Center structuring for AI, knowledge base, in-product help triggers, support deflection strategy - Customer journey mapping — identifying drop-off points, friction, and moments of truth across the full lifecycle - Lifecycle emails and customer lifecycle management—onboarding, activation, retention, re-engagement, A/B testing - Automation—Intercom Workflows, Make, n8n, Zapier, support automation - Service design—repeatable, scalable processes and SOPs teams can actually follow - Monthly reporting — turning CX data into clear insights for founders and leadership For shorter setup and implementation projects, I build: - Intercom from scratch—inbox configuration, team inboxes, routing rules, Workflows, automations, Help Center, Fin AI agent procedures, and Simulations - Zendesk setup—Zendesk Messaging, skill-based routing, SLA configuration, triggers, macros, Knowledge Base - Platform migrations — Zendesk to Intercom and reverse - Shopify + Intercom integrations for eCommerce support automation — order lookups, returns, shipping queries, escalation guardrails - Fin AI Agent and Zendesk AI implementation for SaaS, EdTech, and eCommerce products - CX audits—structured review of support flows, ticket patterns, and escalation logic, delivered as a clear action plan Recent setup work: - Manifest Movies — Intercom setup and CX project management for a streaming platform - Try Doggo Labs—Full Intercom setup for an eCommerce launch including macros, Help Center, routing, and tags - Fitness eCommerce startup (active)—Building end-to-end customer support operations, including Intercom setup, Workflows, and automations Results that matter: - 2.3x activation growth — SquadTrip (SaaS) - 61% self-service resolution — Leya AI (EdTech) - CSAT 69% → 91% — Leya AI - 72% support automation rate—Leya AI VoC revamp - CSAT 79% → 92%, FRT cut from 3 hrs to 1.48 hrs—Arise Gaming (Video Gaming) - 80% reduction in hold time — Arise Gaming - +14 pts email open rate on onboarding lifecycle emails—SquadTrip Tools: Intercom (Certified) | Zendesk | Fin AI Agent | Make | Shopify | Hotjar | Google Sheets | Slack | Claude | SQL (basic) | CX/CS Management If you want someone who'll stay and run your CX — not just set it up and leave — I'd love to hear what you're working on.

I help SaaS, AI, and enterprise teams release software faster, reduce production defects, and improve quality through Manual Testing, Automation Testing, API Testing, Mobile Testing, and scalable QA processes. Lead SDET and Senior QA Automation Engineer with 10.5+ years of experience in Manual Testing, Selenium Automation, API Testing, Mobile Testing, and CI/CD integration. Throughout my career, I have designed automation frameworks from scratch, coordinated testing activities and mentored QA teams of 10–15 members across Agile delivery cycles, helping increase automation coverage from approximately 40% to 80%, reducing regression effort by up to 60%, and improving release quality through stronger test coverage and defect prevention practices. I specialize in building scalable automation frameworks using Selenium WebDriver (Java), REST Assured, Appium, TestNG, Cucumber BDD, Jenkins, and GitHub Actions across Web, API, and Mobile platforms. Key Results Delivered: • Reduced regression execution time by up to 60% through automation and optimized test execution strategies. • Contributed to increasing automation coverage from approximately 40% to 80% across Web, API, and Mobile testing layers. • Helped improve release quality by strengthening test coverage, exploratory testing, risk-based testing, and defect prevention practices. • Designed and implemented Selenium, API, and Mobile automation frameworks from scratch and integrated them with CI/CD pipelines to provide rapid feedback and support reliable releases. • Developed a QA Requirement Analysis Agent that accelerates requirement review, identifies requirement gaps, and generates structured QA documentation, test scenarios, and test cases. Core Expertise: Web Automation • Selenium WebDriver (Java) • TestNG • Cucumber BDD • Page Object Model (POM) • Hybrid Automation Frameworks • Dockerized Selenium Grid API Testing • REST Assured • Postman / Insomnia • Schema Validation • OAuth Validation • Negative API Testing • Database Validation (MySQL, MongoDB) Mobile Testing • Appium (Android & iOS) • Mobile Functional Testing • Mobile Regression Testing CI/CD & DevOps • Jenkins • GitHub Actions • Maven • Git / GitHub / GitLab Leadership & Quality Strategy • QA Team Leadership and Mentoring • Test Strategy and Planning • Test Architecture Design • Code Reviews and Framework Reviews • Agile/Scrum Delivery I enjoy helping teams improve software quality, streamline testing processes, and deliver reliable releases with confidence.

I help SaaS teams and eCommerce businesses build support operations that don't break when ticket volume goes up. Most teams I work with have the same situation: a helpdesk nobody properly configured, CRM data nobody fully trusts, and a team spending hours every week on work that should have been automated months ago. I fix the structure first, then connect the tools around it. WHAT I DO Customer Support Operations I set up and manage email, chat, and ticket queues in Zendesk, HubSpot, Freshdesk, and Help Scout. Not just responding to tickets - building the system around them. Macros, routing rules, SLA tracking, escalation logic, and ticket views so your support runs the same way whether you have 10 tickets a day or 500. Helpdesk & CRM Setup Configuring Zendesk or HubSpot from scratch or cleaning up what you already have. Contact record cleanup, pipeline structure, tagging, and inbox organization so your team stops working around the tool and starts working with it. Workflow Automation Connecting your tools so data moves without anyone copy-pasting it. Multi-step automations in n8n, Make, and Zapier that handle ticket routing, lead assignment, onboarding sequences, and internal notifications. If your team is manually moving information between tools, that is the first thing I fix. TOOLKIT Support: Zendesk, HubSpot, Freshdesk, Help Scout, Intercom, Gorgias Automation: n8n, Make, Zapier CRM: HubSpot, Notion, Monday AI Tools: OpenAI, Claude BACKGROUND 18 months as a Customer Service Representative at IBEX Global - multi-channel support across email, live chat, and phone at scale. Currently handling customer operations at eZhire (UAE) covering bookings, billing queries, and ERP-based ticket management. INDUSTRIES SaaS, eCommerce, Retail, BPO If your helpdesk is misconfigured, your tools are disconnected, or your team is buried in manual work - send me a message describing what your current process looks like. I will tell you exactly what I would fix and how.

- Customer Support Specialist - Top Rated Plus with 100% Job Success Score - Nearly 10 Years of Experience Hi, I am Livio, a bilingual customer support and operations specialist with nearly 10 years of experience helping tech companies, ecommerce brands, and service businesses deliver consistent, high-quality support at scale. I have worked across technical support, ecommerce operations, and team supervision, handling everything from complex escalations and sensor data investigation to CRM management, QA, and process documentation. I take pride in writing responses that sound like a real person read the ticket, not a template. Here is what I can help with: • Customer Support & Technical Support • Ticket Management & High Volume Support • Technical Troubleshooting & Escalation Coordination • CRM Management & Data Entry • Email & Inbox Management • QA & Bug Reporting • SOP Creation & Process Documentation • Dropshipping Operations Support • Onboarding & Client Communication • Internal Team Coordination • Reporting & Performance Tracking Tools I work with: Zendesk, Gorgias, Zoho, ReAmaze, Freshdesk, HubSpot, Klaviyo, Shopify, Jira, Grafana, BrowserStack, Figma, Gmail, Google Workspace, RingCentral, Sangoma, Let's chat and see if I can be a good fit for your team.

Hello! 👋 I’m a .NET Full-Stack Developer with 7+ years of experience in building high-performance web applications and enterprise solutions. I specialize in .NET Core, Angular, Azure, AWS, and Microsoft 365 technologies, delivering scalable, secure, and user-friendly solutions for startups and enterprises. 🔧 My Technical Expertise: ✔️ Backend: .NET Core, ASP.NET, C#, REST API, GraphQL, Microservices, SOAP ✔️ Frontend: Angular, React, Blazor, JavaScript, HTML5, CSS3, Bootstrap ✔️ Cloud & DevOps: Azure, AWS, CI/CD, Docker ✔️ Microsoft 365 & SharePoint: SharePoint Online, SharePoint Development, SharePoint Administration, SharePoint Customization, Workflows, Document Management ✔️ Messaging Systems: Kafka, RabbitMQ, Azure Service Bus, SignalR, Hangfire Jobs ✔️ Databases: SQL Server, PostgreSQL, Cosmos DB, MongoDB ✔️ Database Access Frameworks: NoSQL, Entity Framework, Dapper, ADO.NET ✔️ PDF Libraries Used: iTextSharp, MigraDoc, PDFium, Foxit ✔️ Reporting & BI: DevExpress XtraReports, Web Report Designer, Report Preview, Report Viewer, Dashboards 🎯 Why Choose Me as Your .NET Developer? ✅ 7 years of hands-on experience with .NET Core, ASP.NET, Blazor, MAUI, and cloud platforms (Azure/AWS). ✅ Your Azure Fixer – Performance | Reliability | Cost Control | Full-Stack Cloud Expertise ✅ Successfully completed projects across Finance, Healthcare, and Tech industry. ✅ Full-Stack Solutions – End-to-end development, from database design to scalable backend APIs and responsive frontends. ✅ Enterprise-Grade .NET Skills: Deep knowledge of modern frameworks (ASP.NET Core, MVC, Blazor) and best practices for robust, maintainable architecture. ✅ Custom Web Apps: Tailored to your business needs, streamlining operations and boosting efficiency. ✅ Mobile-First Design: Flawless responsiveness across all devices. ✅ Clean & Maintainable Code: Adherence to best practices, SOLID principles, and optimized architecture for long-term success. ✅ Performance-Driven: Focus on speed, scalability, and security in every application. ✅ Reliable Support: Ongoing maintenance, updates, and timely communication to ensure your project thrives. 🤝 Let’s Build Your Next .Net Success Story 📩 If you're looking for a Full Stack .NET, Angular, Azure, or SharePoint Developer, I'm here to assist you. Send me an invite or message to discuss your project today!