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IT Professional with 14 years solid experience. Microsoft Certified Professional ITIL V. 3 Foundation Certified (2016) Cloud Computing(Azure, Office 365) Windows Servers HYperV Vmware Labtech N-Able Solarwindows Connectwise Autotask

🎯 Experienced Sales & Appointment Setting | 📱 Social Media Support | ⚙️ GoHighLevel (GHL) Specialist I help businesses book more appointments, stay organized in their CRM, and keep their social presence active — combining sales and client support experience with hands-on GHL and social media management skills. I'm Patrice, a PH-based Virtual Assistant with a strong background in sales, appointment setting, and customer support across multiple industries. I manage CRM pipelines in Go High Level and HubSpot, set and confirm appointments, and keep social media inboxes and engagement running smoothly — all while keeping communication clear and dependable. What I Can Help You With ✔ Appointment Setting & Lead Follow-Up ✔ Go High Level (GHL) Pipeline & CRM Management ✔ Inbound/Outbound Sales Calls & Client Registration ✔ Social Media Inbox, Comments & Engagement Support ✔ Content Coordination for Social Platforms ✔ CRM Data Hygiene & Reporting ✔ Customer Retention & Client Relationship Building ✔ Admin, Scheduling & Calendar Management Why Clients Work With Me 🚀 Proven sales and client-facing experience 📈 Proven ability to keep pipelines moving and appointments booked ⚡ Fast, clear, dependable communication 🎯 Comfortable adapting across CRMs, brands, and workflows 🤝 Takes full ownership — from first contact to follow-through

I help MSPs keep their service desk moving: tickets resolved and escalated properly, clients answered clearly, and the messy tribal knowledge turned into SOPs and documentation the whole team can actually use. I have spent 10+ years inside MSP operations for US companies: helpdesk L2/L3, escalations, system administration (Microsoft 365, Active Directory, Windows Server, VMware), backup and BCDR, and the toolchain you already run: ConnectWise Manage, Control, and Automate, IT Glue, HaloPSA, NinjaOne, Datto, Meraki, SentinelOne, Proofpoint, Okta. On Upwork that adds up to 6,700+ verified hours and $70K+ earned across 17 jobs, including a 2,290-hour engagement where the client's parting words were that I had become the escalation point for their team. At my last long-term MSP role I was promoted to team lead within 3 months and ran a pod of 4 technicians. My recent MSP work has also continued as direct hires beyond the platform, most recently with a security-focused MSP. Documentation and process work is where I have gone deepest recently. At a security-focused MSP, my role included writing SOPs, documenting processes, and working with management on standards and process improvement. I did this work well before AI existed. Today I also run AI-assisted workflows I built myself (for triage notes, documentation drafts, reporting, and repetitive admin), which means the same documentation cleanup gets done faster and more consistently. I run my own IT services business on these workflows every day, so this is working practice, not theory. What I can take off your plate: - L2/L3 technical support, ticket triage, escalation handling, client-facing updates - SOP writing, process documentation, knowledge base cleanup (IT Glue and similar) - Microsoft 365, Active Directory, endpoint, and backup administration - Network troubleshooting: firewall, VPN, DNS, DHCP, connectivity - AI-assisted documentation and reporting workflows inside your existing tools Practical details MSPs usually ask about: I work US business hours comfortably (years of night-shift experience), and my home office is built for reliability: a high-spec desktop with three monitors plus a MacBook as a backup machine, two independent internet lines (fiber and Starlink), and UPS power backup. If you need someone who can hold the line on tickets today and leave your documentation better than they found it, send me a message.

I fix infrastructure before it becomes a fire, and when it's already on fire, I'm the one you call. I built and ran my own MSP for over a decade before moving into senior escalation and infrastructure leadership roles. I know what "get it done, don't just report on it" actually means, because I've sat in your seat. What I bring: - L3 escalation ownership on cloud, networking, and authentication incidents — 95% SLA resolution rate at Arlo Technologies, plus a 20% cut in MTTR by rebuilding the RCA process around structured log correlation in Splunk. - Network architecture end-to-end: OPNsense firewalls, VLAN segmentation, dual-WAN failover, Synology NAS — designed and deployed from scratch, not just maintained on top of someone else's build. - Security and compliance: patch management and hardening that cut exploitable vulnerabilities by 30% across 150+ client environments, plus current work leading ISO 27001 gap-closure and evaluating SOC 2 Type II, TISAX, NIS2, and BSI C5 feasibility. - Tooling fluency: ConnectWise, Zendesk, Freshdesk, ServiceNow, Jira, Salesforce, Tactical RMM, Prometheus, Zabbix, Grafana, Datadog, PowerShell. Why freelance instead of another full-time seat: I'd rather solve the problem directly than sit through the meetings about the meeting. You get direct senior-level attention, not a ticket triaged through three tiers before it reaches someone who actually knows what's wrong. Based in the Philippines, comfortable across US, UK, and APAC hours. Night shift isn't a hardship for me — it's a preference. If you need someone who can own a migration, own an escalation, or own a compliance push without hand-holding, that's what I've built my career on. Let's talk about what's actually broken.

I'm a Top Rated Plus Upwork Recruiter with a 100% Job Success Score, trusted by long-term and repeat clients to deliver exceptional hiring outcomes in competitive and niche markets. From executive leadership to software engineering and specialized industrial manufacturing, I help organizations fill the roles that are hardest to hire. As a Certified Recruitment and Selection Professional (CRSP), I combine globally recognized recruitment best practices with years of hands-on recruiting experience. I specialize in strategic talent acquisition, competency-based interviewing, employer branding, and modern sourcing methodologies that help companies hire the right people faster. To better support technical hiring, I also completed Zuitt's intensive Full-Stack Web Development Program, where I gained practical experience with HTML, CSS, JavaScript, React, Vue, Node.js, Express.js, MongoDB, Git, AWS, Postman, and modern software development workflows. This allows me to communicate effectively with engineers, accurately assess technical profiles, and better understand the technologies behind the roles I recruit for. I specialize in end-to-end recruitment and strategic sourcing for startups, agencies, and growing companies hiring locally or globally. Just hand over your hiring challenges—or your "small things"—so you can focus on the "big things" that grow your business. What I can help you with: Full-cycle recruitment (intake → sourcing → screening → offer) Strategic talent sourcing & pipeline building Hard-to-fill and niche roles Executive, technical, and professional hiring High-volume and urgent hiring Remote and international talent acquisition Employer branding & candidate experience Recruitment process optimization and automation Recent Recruitment Successes ✔ Successfully placed a Manufacturing Engineer (Tissue Manufacturing) and Mechanical Technician for an international manufacturing client, sourcing candidates from the UAE for deployment to the Caribbean. ✔ Recruited executive, technical, and professional talent across the US, Australia, New Zealand, Japan, UAE, Ukraine, GCC, Southeast Asia, and the Pacific. ✔ Filled hard-to-source software engineering, hospitality, healthcare, sales, marketing, and operations roles for startups and established organizations. Recruitment Technology & Tools Sourcing & Talent Intelligence: LinkedIn Recruiter, Boolean Search, X-Ray Search, GitHub, Stack Overflow, niche job boards, and social platforms AI-Powered Screening & Matching: Juicebox, Torre.ai (AI talent matching, ranking, and shortlisting) Video Interviewing & Candidate Assessment: Hireflix ATS / CRM Platforms: Greenhouse, Lever, Workable, Breezy HR, Teamtailor, CATS, Salesforce, HubSpot, Zoho Recruit, and Manatal Recruitment Automation & Workflow Optimization: Zapier, Airtable, Notion, and ClickUp Industries I've recruited for: • Technology & Digital (Software, IT, Data, AI, Cybersecurity, Web & Mobile) • Marketing, Creative & Advertising • Healthcare • Hospitality & Tourism • E-commerce, Supply Chain & Logistics • Engineering & Industrial Manufacturing Mechanical Engineering Manufacturing Engineering Tissue & Paper Manufacturing Industrial Maintenance Construction Architecture • Finance, Accounting & Consulting • Sales, Customer Success & Operations • Education, Legal & Professional Services Whether you need your next executive leader, software engineer, or an entire remote team, I bring strategic recruiting expertise, modern sourcing techniques, and a strong understanding of today's technology landscape to every search. If you’re looking for a reliable recruitment partner who delivers results, I’d be happy to discuss how I can support your hiring goals. Let’s talk.

I've been in the IT industry for 20 years specializing in Microsoft / Citrix / VMware / Cloud technologies. I also have experience in managing teams and making sure that all business expectations are met. I've been on the System Integrator and end-user sides (BPO, Financial, Transportation). Awards include: 2016 – Pre-Sales and Technical Person of the Year – Citrix Philippines 2015 – Pre-Sales of the Year – MTECH Philippines 2012 – Outstanding Alumni (Adamson University - Computer Engineering Department) Certifications include: Microsoft Corporation Microsoft Certified Technology Specialist (MCTS) • Windows 2008 Active Directory, Configuration • Windows 2008 Application Platform: Configuration • Windows 2008 Network Infrastructure: Configuration • Windows 2003 Hosting, Configuration, and Management Software Asset Management Microsoft Certified Systems Engineer (MCSE: Security) Microsoft Certified Systems Administrator (MCSA: Security) Microsoft Certified Professional (MCP) Citrix Systems Citrix Certified Professional – Virtualization Citrix Certified Associate – Virtualization Citrix XenDesktop 5 Citrix XenApp 4 Citrix Access Gateway 4.5 Advance Edition Citrix Password Manager 4.5 Cisco Systems Cisco Certified Network Associate (CCNA) IBM AIX Basic Operations V5 ITIL ITIL v4 Foundation Key strengths include: - Advance problem-solving skills. Will not stop until issues are resolve. - People Management skills - Assertive, trustworthy and team player. - Can perform assign tasks at any given condition Technical knowledge: - Windows (all versions) - Windows Server 2003, 2008, 2012, 2016 - Citrix – XenApp, XenDesktop, Netscaler - VMware – vSphere, Horizon - Amazon AWS – EC2, S3, VPC, Direct Connect - Microsoft Azure - Microsoft Active Directory Services -LAN, WAN and WiFi network technology (DNS, DHCP, NTP, SNMP) -MS Office 365/Exchange - Backup (Veritas , Networker), Security (McAfee EPO, DLP, MDE) - Hardware (Dell, HP, UCS, Nutanix) - Linux (Basic Nagios, HAProxy, KeepAlived)