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Experienced System Administrator with expertise in Windows and Linux administration, Identity and Access Management (IAM), virtualization, cybersecurity, infrastructure monitoring, and cloud-native technologies including Docker and Kubernetes. Passionate about building secure, reliable, and modern IT infrastructure. Core Expertise Identity & Access Management (IAM) • User provisioning, de-provisioning, and role-based access management using Okta, Keycloak, and Microsoft Entra ID. Systems Administration • Windows Server, Linux, Active Directory, Group Policy, and Microsoft 365 administration. Cloud-Native & Automation • Docker, Kubernetes, Git, Bash scripting, and Ansible automation. Virtualization & Infrastructure • VMware, Hyper-V, Proxmox, KVM, and VirtualBox. Security & Monitoring • Security hardening, Wazuh, Grafana, Prometheus, backup, and infrastructure monitoring. Networking • Cloudflare, Nginx Proxy Manager, DNS, SSL, reverse proxy, and network troubleshooting. I can help you deploy, secure, automate, and maintain reliable IT infrastructure across Windows and Linux environments. Whether you need system administration, IAM, security, or cloud-native support, I am committed to delivering practical and dependable solutions.

IT Engineer and Technical Project Manager | Automation Specialist | Azure & Microsoft 365 Solutions Architect Profile Summary: echnical Project Manager with over 10 years of experience in IT transformation and Microsoft environments. I transitioned from a technical role (Active Directory, Exchange, Microsoft 365) to positions managing complex programs, combining technical expertise with high‑visibility project management. At Avanade, I worked on large‑scale migrations to Office 365, notably as Migration Lead for Exchange Online, coordinating multidisciplinary teams and international stakeholders. Today I focus on leading cloud programs and digital transformation initiatives, where I can bring: - a strong technical understanding - the ability to structure and deliver complex programs - excellent communication with technical teams and business stakeholders I am particularly interested in remote opportunities around cloud transformation, the modern workplace, and Microsoft environments.

I've been in the IT industry for 20 years specializing in Microsoft / Citrix / VMware / Cloud technologies. I also have experience in managing teams and making sure that all business expectations are met. I've been on the System Integrator and end-user sides (BPO, Financial, Transportation). Awards include: 2016 – Pre-Sales and Technical Person of the Year – Citrix Philippines 2015 – Pre-Sales of the Year – MTECH Philippines 2012 – Outstanding Alumni (Adamson University - Computer Engineering Department) Certifications include: Microsoft Corporation Microsoft Certified Technology Specialist (MCTS) • Windows 2008 Active Directory, Configuration • Windows 2008 Application Platform: Configuration • Windows 2008 Network Infrastructure: Configuration • Windows 2003 Hosting, Configuration, and Management Software Asset Management Microsoft Certified Systems Engineer (MCSE: Security) Microsoft Certified Systems Administrator (MCSA: Security) Microsoft Certified Professional (MCP) Citrix Systems Citrix Certified Professional – Virtualization Citrix Certified Associate – Virtualization Citrix XenDesktop 5 Citrix XenApp 4 Citrix Access Gateway 4.5 Advance Edition Citrix Password Manager 4.5 Cisco Systems Cisco Certified Network Associate (CCNA) IBM AIX Basic Operations V5 ITIL ITIL v4 Foundation Key strengths include: - Advance problem-solving skills. Will not stop until issues are resolve. - People Management skills - Assertive, trustworthy and team player. - Can perform assign tasks at any given condition Technical knowledge: - Windows (all versions) - Windows Server 2003, 2008, 2012, 2016 - Citrix – XenApp, XenDesktop, Netscaler - VMware – vSphere, Horizon - Amazon AWS – EC2, S3, VPC, Direct Connect - Microsoft Azure - Microsoft Active Directory Services -LAN, WAN and WiFi network technology (DNS, DHCP, NTP, SNMP) -MS Office 365/Exchange - Backup (Veritas , Networker), Security (McAfee EPO, DLP, MDE) - Hardware (Dell, HP, UCS, Nutanix) - Linux (Basic Nagios, HAProxy, KeepAlived)

With 40,000 Upwork hours of experience and a Top-Rated Upwork badge, I help businesses streamline IT operations, secure networks, and reduce downtime. My expertise includes: - RMM (DattoRMM, NinjaRMM, Kaseya, Continuum, Labtech, N-Able, SyncroMSP) - Ticketing systems (Connectwise, Zoho, Kaseya, AutoTask, Zendesk, Freshdesk) - Password Managers (ITGlue, LastPass, Zoho Vault, Keeper, Password Boss) - Hybrid Identity synchronization(Azure AD Connect sync, Azure AD Cloud sync, Microsoft Entra Connect Sync) - Office 365 (Microsoft Office, OneDrive, SharePoint, Exchange Online) - Windows Server / Active Directory (Setup, Configuration, and migrations) - Network troubleshooting - Configuration, maintenance, and troubleshooting (Unifi, Meraki, Sonicwall, Cisco, Netgear, and other similar firewalls or network equipment) - Email migration (IMAP, Exchange on-premise and Office 365) - Virtualization (VMWare, Hyper-V) - End-user mobile device support (iPhone / Android / Windows) - Antivirus program deployment (Webroot, BitDefender and Sophos) - Backups (Storage Craft, Azure, Acronis, Datto, Veeam, Cloudally) Certifications: Windows 7, Configuration Windows Server 2008, Active Directory Configuration Windows Server 2008, Network Infrastructure Configuration Attended Windows Server 2003, Active Directory Implementation and Administration Training/Workshop Attended Cisco Certified Network Associate Bootcamp I’d welcome the opportunity to discuss how I can contribute to your team. Thank you for your time! Best regards, Jason Dela Cruz

I help MSPs keep their service desk moving: tickets resolved and escalated properly, clients answered clearly, and the messy tribal knowledge turned into SOPs and documentation the whole team can actually use. I have spent 10+ years inside MSP operations for US companies: helpdesk L2/L3, escalations, system administration (Microsoft 365, Active Directory, Windows Server, VMware), backup and BCDR, and the toolchain you already run: ConnectWise Manage, Control, and Automate, IT Glue, HaloPSA, NinjaOne, Datto, Meraki, SentinelOne, Proofpoint, Okta. On Upwork that adds up to 6,700+ verified hours and $70K+ earned across 17 jobs, including a 2,290-hour engagement where the client's parting words were that I had become the escalation point for their team. At my last long-term MSP role I was promoted to team lead within 3 months and ran a pod of 4 technicians. My recent MSP work has also continued as direct hires beyond the platform, most recently with a security-focused MSP. Documentation and process work is where I have gone deepest recently. At a security-focused MSP, my role included writing SOPs, documenting processes, and working with management on standards and process improvement. I did this work well before AI existed. Today I also run AI-assisted workflows I built myself (for triage notes, documentation drafts, reporting, and repetitive admin), which means the same documentation cleanup gets done faster and more consistently. I run my own IT services business on these workflows every day, so this is working practice, not theory. What I can take off your plate: - L2/L3 technical support, ticket triage, escalation handling, client-facing updates - SOP writing, process documentation, knowledge base cleanup (IT Glue and similar) - Microsoft 365, Active Directory, endpoint, and backup administration - Network troubleshooting: firewall, VPN, DNS, DHCP, connectivity - AI-assisted documentation and reporting workflows inside your existing tools Practical details MSPs usually ask about: I work US business hours comfortably (years of night-shift experience), and my home office is built for reliability: a high-spec desktop with three monitors plus a MacBook as a backup machine, two independent internet lines (fiber and Starlink), and UPS power backup. If you need someone who can hold the line on tickets today and leave your documentation better than they found it, send me a message.

I'm a Top Rated Plus Upwork Recruiter with a 100% Job Success Score, trusted by long-term and repeat clients to deliver exceptional hiring outcomes in competitive and niche markets. From executive leadership to software engineering and specialized industrial manufacturing, I help organizations fill the roles that are hardest to hire. As a Certified Recruitment and Selection Professional (CRSP), I combine globally recognized recruitment best practices with years of hands-on recruiting experience. I specialize in strategic talent acquisition, competency-based interviewing, employer branding, and modern sourcing methodologies that help companies hire the right people faster. To better support technical hiring, I also completed Zuitt's intensive Full-Stack Web Development Program, where I gained practical experience with HTML, CSS, JavaScript, React, Vue, Node.js, Express.js, MongoDB, Git, AWS, Postman, and modern software development workflows. This allows me to communicate effectively with engineers, accurately assess technical profiles, and better understand the technologies behind the roles I recruit for. I specialize in end-to-end recruitment and strategic sourcing for startups, agencies, and growing companies hiring locally or globally. Just hand over your hiring challenges—or your "small things"—so you can focus on the "big things" that grow your business. What I can help you with: Full-cycle recruitment (intake → sourcing → screening → offer) Strategic talent sourcing & pipeline building Hard-to-fill and niche roles Executive, technical, and professional hiring High-volume and urgent hiring Remote and international talent acquisition Employer branding & candidate experience Recruitment process optimization and automation Recent Recruitment Successes ✔ Successfully placed a Manufacturing Engineer (Tissue Manufacturing) and Mechanical Technician for an international manufacturing client, sourcing candidates from the UAE for deployment to the Caribbean. ✔ Recruited executive, technical, and professional talent across the US, Australia, New Zealand, Japan, UAE, Ukraine, GCC, Southeast Asia, and the Pacific. ✔ Filled hard-to-source software engineering, hospitality, healthcare, sales, marketing, and operations roles for startups and established organizations. Recruitment Technology & Tools Sourcing & Talent Intelligence: LinkedIn Recruiter, Boolean Search, X-Ray Search, GitHub, Stack Overflow, niche job boards, and social platforms AI-Powered Screening & Matching: Juicebox, Torre.ai (AI talent matching, ranking, and shortlisting) Video Interviewing & Candidate Assessment: Hireflix ATS / CRM Platforms: Greenhouse, Lever, Workable, Breezy HR, Teamtailor, CATS, Salesforce, HubSpot, Zoho Recruit, and Manatal Recruitment Automation & Workflow Optimization: Zapier, Airtable, Notion, and ClickUp Industries I've recruited for: • Technology & Digital (Software, IT, Data, AI, Cybersecurity, Web & Mobile) • Marketing, Creative & Advertising • Healthcare • Hospitality & Tourism • E-commerce, Supply Chain & Logistics • Engineering & Industrial Manufacturing Mechanical Engineering Manufacturing Engineering Tissue & Paper Manufacturing Industrial Maintenance Construction Architecture • Finance, Accounting & Consulting • Sales, Customer Success & Operations • Education, Legal & Professional Services Whether you need your next executive leader, software engineer, or an entire remote team, I bring strategic recruiting expertise, modern sourcing techniques, and a strong understanding of today's technology landscape to every search. If you’re looking for a reliable recruitment partner who delivers results, I’d be happy to discuss how I can support your hiring goals. Let’s talk.