Hire the Best CrisSoft Mercury Medical Specialists

5 ⭐s Review 100% Job Completion Rate 5 years experience Customer Service 3 years experience Authorization (Psychiatric Rehabiliation) 2 years experience Instagram Outreach Specialist Hi, I'm Tainlen from the Philippines. I help healthcare and insurance providers stay organized, keep their customers or patients satisfied, and maintain smooth daily operations — so they can focus on growing their business instead of managing every detail. I’m especially strong in: ✅ Administrative and healthcare support (prior authorizations, insurance verification, claims-related tasks) ✅ Customer service across phone, email, and chat with a focus on resolution and satisfaction ✅ Social media support and outreach that increases visibility, leads, and conversions What I help businesses with: Administrative support Customer service (Phone, email, chat) Inbox & email management Calendar management Appointment setting Account management Insurance verification Handle patient referrals Conduct eligibility checks Manage prior authorization Provide patient portal support Medical billing support CPT/ICD coding coordination EMR/EHR data entry Claims processing Claims payment tracking Denial management Claims dispute resolution Claims adjustment and corrections Patient records verification/correction Clinical documentation & case management Invoicing and payment processing Appointment & Scheduling Support Handle patient intake and patient registration Handle patient schedule, reschedule, and confirm appointments Log all patient interactions in the EHR/PM system Maintain confidentiality according to HIPAA standards Communicate clearly and professionally with all parties Maintain accurate and timely case documentation Handle inbound/outbound patient communication Escalate clinical or sensitive issues to supervisors Gather, review, and organize required financial and personal documentation Coordinate with third parties (nursing homes, government agencies, attorneys, banks) Social media management Social media campaign execution Brand promotion & Audience targeting Influencer outreach and lead tracking Social media content scheduling Marketing campaign execution Product promotion coordination Campaign monitoring & conversion tracking Influencer relationship management Process documentation & SOP creation Tools Proficiency: Carelon, Incedo, ICANotes, EVS, One Touch EMR,Availity Essentials, Medicaid, Canva, CapCut, ZocDoc, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Teams, Zoom, Ring Central, Google Chat, Microsoft Office (Word, Excel, Outlook), OneDrive, Docusign, Clockify, Time Doctor, Protonmail and AI tools ChatGPT, Open AI, Google Gemini Let's work together this year. You will find me Reliable and organized — respects deadlines and task ownership With strong communication skills, and the ability to coordinate with multiple parties Comfortable speaking with applicants, families, and external parties Able to manage multiple cases simultaneously while meeting deadlines Experience in healthcare administration or benefits coordination Able to think critically and problem solve rather than follow scripts Fast learner — can adapt quickly to our systems and guidelines Computer proficiency (EHR, email, scheduling platforms) Available to work full-time, part-time, or 10-15 hours per week Flexible to work USA, AU/NZ, Canada, and UK time zones Insurance Verification, Prescription Refills, EMR Data Entry, Medical Referrals, Email Communication, Phone Communication, Preauthorization, Phone Support, Customer Service, English, Microsoft Word, Administrative Support, Data Entry, Medical Referrals, Scheduling, Health & Wellness,

I am a Medical Virtual Assistant and Customer Support Professional with over 5 years of experience supporting US-based clients in healthcare, finance, and customer service environments. My most recent role was with a US dermatology clinic, where I worked as a Checkout Specialist, Billing Associate, and Patient Service Representative. My responsibilities included verifying services and insurance details, assisting with billing and account inquiries, processing payments, posting charges, updating patient accounts, and providing patient support via phone, email, and chat. In addition to healthcare support, I previously worked as a Consultant and Lead Generation Specialist, where I: Designed and tested call flows for outbound teams Created productivity and time-zone trackers Developed QA checklists and performance guidelines Monitored agent performance and commission accuracy Led daily huddles and supported continuous process improvement My background also includes customer support roles with Capital One, DoorDash, and 24-7 Intouch, where I handled billing concerns, account management, disputes, refunds, and policy-based resolutions in fast-paced, metrics-driven environments. I am process-oriented, quick to learn new systems, punctual, and dependable. I thrive in remote roles that require accuracy, professionalism, and strong communication skills, and I am committed to providing dependable support that clients can trust.

Hello! I am a Medical Billing and Revenue Cycle Management (RCM) professional with 8+ years of experience supporting healthcare providers, clinics, and multi-specialty practices within the U.S. healthcare system. My work focuses on managing the entire billing cycle in a structured and accurate way — from patient eligibility and charge entry to claim submission, denial resolution, and payment follow-up. I aim to help healthcare practices maintain steady cash flow, minimize claim rejections, and ensure compliance with insurance and CMS billing standards, including proper ICD-10 and CPT usage. Throughout my career, I have handled both independent responsibilities and team-based operations, including workflow coordination, high-volume billing accounts, and communication with insurance payers across different specialties. 🚀 Areas of Expertise I provide full-cycle Revenue Cycle Management services, including: • Complete Medical Billing Operations • Insurance Eligibility & Benefits Verification • Clean Claim Submission (CMS-1500 / UB-04) • Denial Management, Appeals & Claim Corrections • Accounts Receivable (AR) Follow-up and Aging Management • Payment Posting and ERA/EOB Reconciliation • Prior Authorization Processing and Referral Handling • Provider Credentialing and Enrollment (CAQH, PECOS) • ICD-10, CPT, and HCPCS Coding Support • HIPAA-Compliant Data Handling and Documentation 🏥 Healthcare Experience I have worked with a wide range of specialties, including: Internal Medicine | Family Practice | Behavioral Health | Psychiatry | Psychology Dermatology | Cardiology | Orthopedics | Podiatry | Physical Therapy Urgent Care | Laboratory Services | DME | Pain Management | Telehealth Workers’ Compensation and No-Fault (PIP) Billing I am also comfortable adapting to new specialties and workflows quickly based on client needs. 💻 Systems & Software Experience eClinicalWorks | Kareo/Tebra | AdvancedMD | NextGen | Office Ally Athenahealth | ModMed | CollaborateMD | DrChrono | Medisoft TherapyNotes | Practice Fusion | SimplePractice 🌐 Insurance & Payer Knowledge Medicare | Medicaid | BCBS | Aetna | Cigna | UnitedHealthcare Humana | Tricare | Molina Healthcare | Commercial and State Insurance Plans 📊 What I Have Achieved In my professional experience, I have consistently contributed to: • Increasing clean claim rates through accurate billing review • Reducing outstanding AR by improving follow-up processes • Strengthening revenue cycle performance for healthcare practices • Supporting billing teams with training and workflow improvements • Assisting with successful credentialing and payer enrollment processes 💡 What You Can Expect ✔ Reliable and accurate billing support ✔ Strong understanding of U.S. insurance and CMS guidelines ✔ Focus on reducing denials and improving reimbursements ✔ Organized workflow and clear communication ✔ Commitment to improving overall revenue cycle performance.

Need a Trusted Healthcare Support Partner? Hi, I’m Zoha — a registered Pharmacist and trained Medical Virtual Assistant who helps healthcare providers stay organized, efficient, and stress-free behind the scenes. With hands-on training and real experience in healthcare administration, patient coordination, and medical support workflows, I’ve worked across tasks that keep clinics running smoothly—from scheduling to insurance follow-ups—so providers can focus fully on patient care. I don’t just “assist”—I help systems run better. Why Clinics Trust Me With Their Workflow - Medical Virtual Assistant Support Patient care coordination, scheduling, intake management, follow-ups, and smooth daily clinic operations. - Insurance & Prior Authorizations Experience with CoverMyMeds, Availity, and Navinet—handling prior auths, eligibility checks, and claims follow-ups. - EHR / EMR Systems Confident using platforms like eClinicalWorks, Tebra, DrChrono, Optimantra, TherapyNotes, and similar systems for accurate documentation. - Patient Communication Professional, empathetic, and clear communication across phone, email, and chat—always patient-focused. - Medical Documentation & Notes Accurate data entry, SOAP notes support, and maintaining clean, organized patient records. - Tools & Admin Support RingCentral, Google Workspace, Excel/Sheets, Slack, and workflow coordination tools. - Mental Health Support Experience Served as a lead in a mental health group during training—coaching team members, improving processes, and supporting structured patient care workflows. Practices I Can Support: - Mental Health Clinics Appointment coordination, patient communication, record management, and ensuring a calm, structured workflow for therapists and psychiatrists. - Primary Care / General Clinics Scheduling, insurance verification, EMR updates, and supporting smooth daily patient flow. - Specialty Clinics Assisting with documentation, prior authorizations, and coordination between patients, providers, and insurance teams. I’m detail-oriented, calm under pressure, and easy to work with. I believe great support work is about making things simpler—not more complicated. Think of me as your stress buffer in healthcare operations—taking the pressure off your day so you can focus on patients, not problems. Let me save you time while you’re busy saving lives. If you’re looking for someone reliable, responsive, and ready to jump in—I’d love to connect. 📩 Click “Invite to Job,” and let’s simplify your operations—I’ll handle the back-end so your practice runs smoothly.

Running a busy medical practice requires more than answering phones—it takes someone who can keep referrals moving, obtain prior authorizations, manage medical records accurately, and provide exceptional patient support. With over five years of experience in customer service and more than two years supporting a U.S. primary care practice, I have helped physicians and healthcare teams streamline daily operations while ensuring patients receive timely, professional care. My experience includes working as a Medical Records Coordinator, Referral Coordinator, Front Desk Representative, and Patient Support Specialist. I communicate daily with patients, providers, specialists, imaging centers, pharmacies, and insurance companies to keep the referral and authorization process moving efficiently. Areas I can help with: ✔️ Medical Records Management ✔️ Referral Coordination ✔️ Prior Authorizations ✔️ Insurance Verification ✔️ Patient Scheduling ✔️ Front Desk Support ✔️ Patient Communication ✔️ Provider & Specialist Coordination ✔️ eClinicalWorks (eCW) ✔️ Availity ✔️ Insurance Web Portals ✔️ CRM & Documentation ✔️ Data Entry & Administrative Support ✔️ Virtual Assistance ✔️ Bilingual Customer Support (English & Spanish) In addition to my healthcare experience, I have a strong background in customer service, technical support, inbound/outbound communications, sales, and administrative support. This combination allows me to communicate professionally with patients while maintaining efficiency in fast-paced medical environments. I am known for being dependable, detail-oriented, and proactive. I learn new systems quickly, adapt easily to established workflows, and enjoy helping practices stay organized while providing an excellent patient experience. I have also trained new team members, helping them become productive and confident in their roles. If you're looking for a reliable Medical Virtual Assistant who can become a seamless extension of your practice, I'd be happy to help. Let's discuss how I can support your team.

I am a HIPAA Certified Medical Biller and Accounts Receivable (A/R) Specialist with over 4 years of experience in Commercial Medical Billing and 2 + years of specialized experience in New York No-Fault Billing. I have helped healthcare providers maximize reimbursements, reduce denials, and improve their revenue cycle through accurate billing and aggressive follow-up. I believe in delivering high-quality work, maintaining excellent communication, and ensuring complete client satisfaction. Specializations * ✅ Insurance Verification & Eligibility * ✅ Commercial Medical Billing * ✅ New York No-Fault (PIP) Billing * ✅ Accounts Receivable (A/R) Follow-up * ✅ Denial Management & Appeals * ✅ Prior & Retro Authorizations * ✅ Appointment Scheduling * ✅ Patient Support (Chat/Email) * ✅ Data Entry & Administrative Support No-Fault Billing Expertise * ✅ New York No-Fault (PIP) Claims Management * ✅ Claim Submission & Follow-up * ✅ Adjuster Communication * ✅ IME & EUO Follow-up * ✅ Denial Review & Appeals * ✅ Outstanding Balance Recovery * ✅ Working with GEICO, State Farm, Allstate, Progressive, National General, and other No-Fault carriers * ✅ Strong understanding of New York No-Fault regulations and billing guidelines Professional Tools * Microsoft Office * Microsoft Excel * Google Docs * Google Sheets * Excellent Typing Skills Job Responsibilities * Patient Registration & Demographics * Insurance Verification & Benefits * Claim Creation & Electronic Submission * Prior & Retro Authorization * Payment Posting (ERA/EOB) * Denial Management & Appeals * A/R Follow-up & Aging Reports * Patient Billing & Collections * Customer Service & Administrative Support * Invoice Preparation & Submission Medical Specialties * Urgent Care * General Pediatrics * Chiropractic * Psychiatry * Mental Health * Physical Therapy * Home Healthcare (CCM, RPM & HHC) * Family Practice * Internal Medicine * Cardiology * Radiology * Pain Management * Pain Care Medical Billing Software * AdvancedMD * Kareo * DrChrono * Office Ally * Docutap * eClinicalWorks (ECW) * eThomas * CureMD * CollaborateMD * Mobile Mediclaim * WebPT Clearinghouses * Trizetto * Availity * ClaimMD * ZirMed EHR/EMR Systems * AdvancedMD EHR * Kareo EHR * Practice Fusion * eClinicalWorks (ECW) * IClinic MDland Insurance Portals * CGS Medicare * Geico * Statefarm * Allstate * WPS Medicare * Palmetto GBA * Noridian * Novitas * NaviNet * Availity * UHC * Cigna * Optum * PaySpan * Humana * Molina Healthcare * Health First * HRSA Uninsured Core Skills * ICD-10, CPT & HCPCS Coding * Revenue Cycle Management (RCM) * Medical Documentation Review * Medicare & Medicaid Billing * Commercial Insurance Billing * New York No-Fault Billing * Denial Resolution & Appeals * Payment Posting & Reconciliation * Accounts Receivable Management * Medical Terminology * Strong Knowledge of Payer Policies * Ability to Work Independently with Minimal Supervision Thank you for reviewing my profile. I look forward to helping your practice improve cash flow, reduce claim denials, and optimize your Revenue Cycle Management through efficient Commercial and New York No-Fault Billing services.