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L1 and L2 IT support | Telecom Engineer | CAD Draftsman | GIS Specialist | Fiber Optic Design • As-built plans, permitting drawings, and HLD KMZ point generation • Fiber optic CAD drawings, plans, and design • OSP/ISP fiber network architecture and route planning • Routing & switching fundamentals (Cisco/CCNA-level) for network infrastructure context • Subnetting, IP addressing, and network troubleshooting Tools & Software: Vetro Fibermap · IKE GPS · ArcGIS Pro · Google Earth Pro · AutoCAD Map 3D · AutoCAD 2D 2024 · FROGS Frontier Background: Bachelor’s Degree, Rizal Technological University. I bring both hands-on CAD/GIS drafting skill and a working understanding of network engineering principles, so drawings and designs I produce align with real network requirements — not just visual accuracy. I value honesty, clear communication, and reliable turnaround. Let’s talk about your project.

I am a Telecom and Electrical Engineer with over 5 years of experience in OSP fiber design, FTTH systems, telecom drafting, and QA/QC for U.S. telecom projects. I am continuously exploring new opportunities to expand my knowledge and strengthen my technical skillset. I am highly adaptable, detail-oriented, and always eager to learn new tools, standards, and technologies in the telecom industry. Works I am best at: • OSP Fiber Design (Underground & Aerial) • FTTH Planning and Telecom Drafting • AutoCAD 2D, Map 3D, Civil 3D and MicroStation • QA/QC Review of Fiber Design Packages • Fiber Routing, Utility Layouts, and Permit Drawings • GIS Mapping and KMZ Reference Interpretation • Telecom Plan Production and Redline Revisions • Fiber Network Documentation and BOM Preparation • Tools: IQGeo, Waldo, Aramis, ArcGIS, Bluebeam Revu

- Over fifteen (15) years of extensive experience in the telecommunications industry as a Senior DAS Design Engineer, specializing in Public Safety/ERRCS, Cellular DAS, and Wi-Fi networks. - Proficient in indoor and outdoor RF design and planning using Ekahau AI Pro, IBWave, and Atoll software. - Experienced with various wireless solutions OEMs, including Nextivity, Commscope, ADRF, JMA Wireless, Comba, Solid, Westell, Fiplex, Ruckus, Cisco, Aruba, and Ubiquiti. - Knowledgeable in a variety of network design, planning, and optimization software such as iBWave, Ekahau, Atoll, OPTIs-WiMAX, TEMS Investigation, NEMO Outdoor, Nemo Handy, Agilent Technologies, GENEX Probe, PHAROS DM, and AutoCAD. Additionally, skilled in post-processing software including ACTIX Analyzer, MapInfo Professional, PHAROS Analyzer, and NEMO Analyzer, as well as Microsoft Office applications like MS Word, MS Excel, MS PowerPoint, MS Access, and MS Outlook.

Network Designer - Copper / Optical / Wireless WISP Operator Mikrotik Certified Consultant - Asia, Philippines Ubiquiti Certified Wireless Admin/Specialist Fluke Certified Cabling Test Technician Multiple current and live deployments of WISP, hotspot, captive portal, p2p, p2mp. Experience with Ubiquiti, Peplink, Aerohive, Huawei, Ligowave, Mimosa wireless devices. Experience with Open source and other routing appliance like PfSense, Zyntyal, IPCop, Zeroshell, Ipfire, DD-WRT, OpenWrt, Endian

Provides customers answers to their billing concerns. Making adjustments if necessary. Provide a recommendation with services in regards how they use they current service. Providing all the information that is necessary to provide a first call resolution and no need to call again for other purposes. Provide helpful tips for them to maximize the service that they are getting. Provide an over satisfactory level of customer service.

Profile Overview John Rey Wesin, a Top Rated Freelancer with over 13 years of BPO experience, has successfully delivered 30+ VoIP and telephony projects for global clients. Renowned for speed, precision, and reliability, I am a VoIP & Unified Communications Specialist dedicated to providing swift and reliable telecommunication solutions. My career, which began as a Frontline Agent and progressed to a Team Lead, has refined my skills in balancing customer experience with technical resolution, earning recognition as one of the top RingCentral Technical Representatives. What I Offer on Upwork: BPO / Call Center Career (2009–2022) Career Progression: Promoted from Frontline Agent to SME, then to Team Lead. Frontline Agent: Provided support for high-volume US accounts; consistently ranked in the Top 10% CSAT scores. SME / Technical Mentor: Became SME after 2 years for expertise in VoIP & network troubleshooting; handled escalations, provided floor support, and trained 50+ agents. Team Lead: Managed 15-20 agents; improved team resolution rate by 25% and reduced handling time by 15%. Recognized as a Top RingCentral Technical Representative. VoIP & Unified Communications Specialist | RingCentral, Vonage, eVoice, Zoom Phone (2023–2025) VoIP Expertise: Successfully executed projects involving RingCentral, Vonage, eVoice, and Zoom Phone, proficient in SMS compliance, auto attendants, call flows, voicemail, and team training. Proven Track Record: Known for achieving 5.0-star ratings due to my professionalism, reliability, and clear communication. I consistently deliver results from setup to full operational status within 24-48 hours. Educational Approach: My leadership philosophy includes not just configuration but empowering teams through knowledge transfer and training, ensuring long-term client success. Flexible Collaboration: Adaptable to US-friendly hours and skilled in engaging with both executive leadership and frontline staff. ✅ Highlights with Client Feedback RingCentral SMS & Auto Attendant Setup: Resolved SMS registration in one attempt after 30+ client attempts; achieved zero downtime. ⭐ “John handled intricate configurations with zero downtime.” VoIP Implementations & Management: Developed call flows, greetings, voicemail, port-ins, and led team training. ⭐ “Super professional and reliable.” ⭐ “Encouraged me to learn the setup during our calls—knowledge transfer plus results.” eVoice & Zoom Phone Projects: Completed account setups within 24 hours; effectively trained non-technical staff. ⭐ “Clear and concise in explaining technical setups.” Long-Term Retainers (2024–Present): Continuous support, monitoring, and troubleshooting for RingCentral & Vonage. ⭐ “Knowledgeable and dependable—my go-to for VoIP.” Why Clients Hire Me: Proven Results: Rapid deployment of SMS/auto attendant systems in 24–48 hours. Trusted Experience: Consistently rated 5.0 ⭐ for professionalism, reliability, and clarity. Leadership Mindset: Beyond configuration—I train and transfer knowledge to teams. Adaptability: US-friendly hours; effective with both executives and frontline staff. Entrust not just your VoIP but all your technical needs to a specialist who values results, reliability, and strategic solutions. Whether for one-time projects or ongoing support, I am committed to exceeding expectations with solutions tailored to your unique needs.