Hire the Best Entomo cCRM Specialists
in the Philippines

I am a data-driven Revenue Cycle professional with over 6 years of professional experience spanning administrative operations, project coordination, and specialized healthcare administration. Leveraging an analytical background in engineering, I help healthcare providers streamline their billing and administrative processes, improving turnaround time, reducing billing delays, and maximizing reimbursement so they can focus on patient care. Currently specializing in medical billing and insurance verification, I expertly handle Medicare, Medicare Advantage, Medicaid, and Commercial plans. Core Responsibilities: • Patient demographics & insurance entry • Insurance Benefits and Eligibility verification • Claims submission and denial management • EOB/ERA Payment posting • Accounts receivable follow-ups • Pre-authorization initiation and verification • Medical billing workflow management • Appeals and corrected claims processing Systems Used: Greenway Health(Intergy) | Athena | Waystar | CharmEHR | NextGen Healthcare | Availity Medical Specialties Supported: Radiation Oncology Centers | Psychiatry & Family Services | Anesthesia Medical Groups | Diagnostic Imaging Providers | Private Medical Practices Payer Supported: Cigna | Select Health | UHC | Veterans Affairs | BCBS | Medicare | Medicaid | Anthem | Carelon Systems Used: Citrix | QNXT | TriZetto | Change Healthcare | Cotiviti | CCMS | VisionSuite | E-tracks | SHRPA

I approach every task with a deep sense of passion, a quality that resonates in my performance. Over the course of 8 years, I have honed my skills in customer service and technical support, both verbal and written, establishing a solid foundation in these domains. Each assignment is not merely a task but an opportunity for personal and professional growth, serving as a stepping stone towards my overarching goals while contributing to the success of those around me. My adeptness at multitasking is complemented by a profound respect for deadlines, underscoring my commitment to punctuality and efficient task completion. With a proven track record of 8 years as a help desk technician and in various customer support roles, I possess a high level of tech-savviness. My expertise spans MS Office 365, Azure, Active Directory, VMs, O365 Administration, server management (file server, SQL, backup, Remote desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, Barracuda, workstation setup, profile and account management, license administration, and more. My comprehensive understanding of computer systems, mobile devices, and various tech products empowers me to diagnose and resolve a spectrum of technical issues, from basic to complex. A customer-oriented and composed individual, I am adept at effective communication. My proficiency extends to the use of Solarwinds RMM, Bomgar, and TeamViewer. Additionally, I am well-acquainted with Datto RMM, PassPortal, and Autotask, having utilized these tools extensively in my previous role at an MSP company. I am well-prepared to assume new responsibilities promptly and am eager to discuss how I can meet your specific needs. Thank you for visiting my profile. I look forward to the opportunity to speak with you further.

Seasoned and results-driven network and information security professional with proven experience in planning, developing, implementing and integrating security solutions to address business needs. Solid experience in enterprise firewall management, business continuity and disaster recovery planning, IT audit, compliance & governance, vulnerability assessment and patch management, incident and change management, intrusion detection/prevention (IDS/IPS), and security log analysis (SIEM). Subject Matter Expertise: • Vulnerability Assessment/Risk Management • Information Security Governance and Audit & Compliance • Security Information and Event Management (SIEM) • Identity and Access Management (IAM) • Information Security Management • Endpoint Detection and Response (EDR) • DevOps & Cloud Security | GCP Azure AWS • Next Generation Firewall Management • Web Application Security • Information Security Awareness Training • Infrastructure Security Monitoring • Security Operations Management (SOC)

Why choose Sam? - a dedicated IT professional. I am an experienced support agent with more than 14 years of email, phone support, chat support and manual testing. TECHNICAL ENGINEER / MICROSOFT ADMINISTRATOR - ITIL V4 Certified Transfer tenant to CSP Setup domain, Google, GoDaddy and Office 365 Granular admin setup Setting up Perimeter 81 and integration Setting up Avepoint backup Carbonite install and monitoring Intune Setup / MDM Provide advanced desktop-level user support, mobile device support, user administration, and server management as required. Setup employee workstations and account- onboarding / offboarding Monitoring Data Center storage and backup knowledge like Veeam, Datto backup Install and support software applications, such as Office apps, Adobe Products, LogMeIn, Symantec Endpoint Protection, OpenVPN, SonicWall Datto RMM, sentinel one and other software as required by the client, Identify and resolve hardware, software, and network printing issues. Diagnose and resolve connectivity issues including wireless and VPN. Ticketing tool usage such as Autotask, Salesforce (RF), ServiceNow, ConnectWise, Halo, Zoho. IT Glue for documentation, and Screen-connect, SplashTop, QuickAssist, Teamviewer, ScreenConnect for remote support, Datto RMM Office 365, Exchange, and SharePoint Administration Ensuring all faults are progressed and cleared within SLA Azure Active Directory and remote desktop maintenance NAS Synology Setting up and managing Active Directory Windows Server administration, HyperV Vmware Managing CCTV's like OpenEye Achieve goals and targets (client, business, and employee satisfaction Creating Knowledgebase documents Security best practices include AV, Malware, and Firewall troubleshooting. SOFTWARE TESTER / QUALITY ASSURANCE Tools/Technology 
 IIS 
 Agile Testing  
Azure Dev 
MSSQL 
 SortSite 
 Swagger  *Reviewing and analyzing system specifications Executing test scripts and reviewing results Reporting and documenting technical issues Work closely with Developers roles and other departments to ensure quality products with clear project deliverables and timelines, and to ensure timely completion of deliverables. Participate in a small, experienced, energetic team on a rapid, agile delivery schedule. Design test cases and test scenarios to ensure both new and previous feature Execute test cases to ensure the business scenario Be hands-on in writing, executing, and monitoring tests Build tools to support development and business functions Participate in a new project to facilitate in conjunction with development. Great team player with team leadership skills. Cross-functional team leadership, agile methodologies, and excellent analytical skills. I have the ability to interact with others in a sensitive and effective way and work cooperatively in an international, multi-cultural environment. I will do my best to improve the customers satisfaction, even if this means going the extra mile for it.

I’m an experienced IT professional with over 12 years of experience supporting Microsoft technologies across various companies. I currently manage IT environments for multiple clients—both cloud and on-premises—with a strong focus on Microsoft 365, security, and compliance. I have hands-on experience with Microsoft Entra, Purview, SentinelOne, Datto, and other tools used to secure, monitor, and maintain infrastructure. As a System Operations Administrator, I handle a wide range of responsibilities, including server administration, incident response, technical documentation, and client/vendor coordination. Previously, I served as a Microsoft 365 Premier Team Lead, supporting enterprise customers using Microsoft cloud services. With over two years in this role, I developed deep expertise in M365 Exchange Online—my core domain—while also building strong skills in Azure Active Directory, SharePoint, OneDrive, Teams, and the broader Microsoft ecosystem. I’m passionate about cloud technology, innovation, and delivering high-quality support that helps businesses grow and thrive in the cloud. I enjoy collaborating with diverse teams and staying current through continuous learning.

I fix infrastructure before it becomes a fire, and when it's already on fire, I'm the one you call. I built and ran my own MSP for over a decade before moving into senior escalation and infrastructure leadership roles. I know what "get it done, don't just report on it" actually means, because I've sat in your seat. What I bring: - L3 escalation ownership on cloud, networking, and authentication incidents — 95% SLA resolution rate at Arlo Technologies, plus a 20% cut in MTTR by rebuilding the RCA process around structured log correlation in Splunk. - Network architecture end-to-end: OPNsense firewalls, VLAN segmentation, dual-WAN failover, Synology NAS — designed and deployed from scratch, not just maintained on top of someone else's build. - Security and compliance: patch management and hardening that cut exploitable vulnerabilities by 30% across 150+ client environments, plus current work leading ISO 27001 gap-closure and evaluating SOC 2 Type II, TISAX, NIS2, and BSI C5 feasibility. - Tooling fluency: ConnectWise, Zendesk, Freshdesk, ServiceNow, Jira, Salesforce, Tactical RMM, Prometheus, Zabbix, Grafana, Datadog, PowerShell. Why freelance instead of another full-time seat: I'd rather solve the problem directly than sit through the meetings about the meeting. You get direct senior-level attention, not a ticket triaged through three tiers before it reaches someone who actually knows what's wrong. Based in the Philippines, comfortable across US, UK, and APAC hours. Night shift isn't a hardship for me — it's a preference. If you need someone who can own a migration, own an escalation, or own a compliance push without hand-holding, that's what I've built my career on. Let's talk about what's actually broken.