Hire the Best Customer Service Representatives
in Mauritius

Hi, looking for a customer service Professional? I offer almost 20 years of experience in customer service for international companies. Additionally I have been working 9 years as a content writer and translator/proofreader. I have been working for different companies all over the world. Satisfying my customer is my main goal.

Hello 👋, Over the years, I’ve developed strong expertise in customer service and social media management, working with international brands across the globe 🌍, particularly in e-commerce and drop-shipping. I’m fluent in French, Creole, English, and Italian, which allows me to provide multilingual support and ensure clear, effective communication with a diverse customer base. I’m highly motivated by continuous learning and constantly improve my skills. With a strong focus on communication, efficiency, and customer satisfaction, I’m committed to delivering high-quality service and exceeding expectations. My areas of expertise include: - Customer support (email, chat, tickets) - Email and inbox management - Technical support and troubleshooting - Multilingual communication and translation - Virtual assistance and administrative support - Data entry and order management - Social media management (comments & DMs) - Marketplace management - Handling PayPal/Stripe disputes and chargebacks - Managing Trustpilot reviews - Improving customer experience and retention - Problem-solving in fast-paced environments I’m reliable, detail-oriented, and proactive, and I take pride in delivering consistent, high-quality work. I’d be happy to collaborate and contribute to your project’s success. 🤝 Regards, Marcy Vulcain

Customer care consultant skilled in handling the needs of customers and informing them of the products and services currently available.Helping and guiding the customers so that they are satisfied and helping them to find answers.I'm always ready to help those in need.Being patient and ready to help is one of my quality.I think it's a great time for me to choose another career.Hardworking and reliable with strong ability in providing tips and help.Offering my knowledge and patience. Highly organized, proactive and punctual with a team-oriented mentality.

I have a lot of experience in administration, human resources and marketing. I also posses many skills in project construction and management. Furthermore, I am very well versed in basic IT skills such as MS OFFICE, software installation and upgrades and troubleshooting. Plus, I am a dubbing coordinator and artist.

Are you looking for an experienced IT professional who doesn't just advise — but actually builds, delivers, and leads? With 18+ years of hands-on experience spanning IT Consulting, Project Management, Business Analysis, Software Development, and Digital Branding, I help businesses, governments, and NGOs turn complex technology and brand challenges into scalable, working solutions. I've delivered $60,000+ in projects on Upwork across 500+ hours, and I bring that same commitment to every new engagement. As CEO of Optimum Clouds and Co-Founder & CTO of HirePulse, I'm an active builder and entrepreneur — not just a consultant — which means I understand what it truly takes to design, develop, and deliver in the real world. What I bring to your project: ✅ End-to-end Project Leadership — from requirements gathering and solution design through to delivery and post-launch support ✅ Custom Web & Mobile Development — including IoT integrations, real-time analytics, and complex back-office systems ✅ Cloud & Infrastructure Consulting — architecture, migration, and optimisation ✅ Business Analysis — process mapping, gap analysis, digital transformation roadmaps ✅ Branding & Digital Presence — corporate website development, CMS implementation, logo design, and brand identity ✅ Government & Enterprise Experience — proven delivery in regulated, high-stakes environments Notable Project Highlights: 🏛️ Government of Mauritius — Implemented and managed a large-scale Electronic Document Management System (EDMS), modernising how a national government handles, stores, and retrieves critical documentation. 📱 LetsBe Healthy (Health-Tech Platform) — Led the end-to-end development of a Web and Mobile Application integrating IoT health devices with real-time data collection and personalised health analytics across Sleep, Heart Monitoring, Mental Health, Physical Activity, and Fitness. The platform serves both end-users and healthcare professionals through an intuitive dashboard and back-office system — built with a strong focus on UX and data privacy compliance. 🌍 AMSCO Africa — Strategic Rebranding & Digital Transformation — Executed a complete digital transformation project including the development and launch of a modern, responsive CMS-powered corporate website and a full brand identity refresh. The new logo and visual identity were designed collaboratively to reflect AMSCO Africa's mission around innovation, regional impact, and stakeholder engagement — laying the foundation for future digital initiatives including lead generation and integrated analytics. Who I work best with: I partner with startups, SMEs, and enterprise teams who need a trusted, senior-level technology partner — whether for a defined project, ongoing consulting, or fractional CTO support. If you need someone who asks the right questions, cuts through complexity, and gets things done — let's talk. 📍 Based in Mauritius | Available across US, African, European & Middle Eastern time zones

Mon parcours professionnel a débuté après l'obtention de mon BTS en communication, ce qui m’a permis d’intégrer une grande entreprise de distribution à l'île Maurice en tant que coordinatrice marketing & service à la clientèle. Cette expérience m’a permis de développer des compétences solides en communication, événementiel, relation client, vente et publicité, tout en affinant des qualités essentielles telles que la patience, l'écoute active et la réactivité. Plus récemment, j’ai occupé le poste de responsable marketing & ventes chez End to End Solution Ltd, une plateforme d’e-commerce, où j’ai supervisé diverses activités, telles que la prospection téléphonique, la vente, le service après-vente, la gestion des réseaux sociaux, ainsi que la création de campagnes publicitaires et la satisfaction client. Cette expérience m’a permis de contribuer activement à la croissance de l’entreprise. Aujourd’hui, je cherche à évoluer davantage dans le domaine du service à la clientèle et à mettre à profit mes compétences en communication, relation client et support en ligne. Récemment, j’ai travaillé pour Green Nation en tant qu’agent chat support et email (Freelance), où j’ai utilisé des outils comme Intercom pour répondre aux demandes des clients de manière proactive et efficace. J’ai également une expérience significative avec l'application Tawk.to, que j'ai utilisée pour gérer des conversations en direct, assurer une réponse rapide et offrir un service client de qualité. Mon objectif est de continuer à développer mes compétences tout en contribuant à offrir une expérience client exceptionnelle. Je suis particulièrement motivée par l'idée d’évoluer dans un environnement dynamique, où je pourrai mettre à profit mon expertise et apprendre de nouvelles compétences afin d’innover dans ce domaine. Je serais ravie de pouvoir discuter de cette opportunité et d’échanger sur la manière dont mes compétences pourraient contribuer à la réussite de votre équipe.