Hire the Best French Specialists
in Mauritius

Shopify stores and e-commerce brands lose customers every day to slow, unclear, or inconsistent support. I make sure that doesn't happen to yours. Having handled high-volume support queues at Amazon.fr and Chronopost, I bring corporate-level reliability to growing brands in both English and French. What I take off your plate: • Order tracking, returns & refund management • Complaint resolution & customer retention • Inbox management & CRM updates (Zendesk, Notion, Shopify) • Bilingual support (EN/FR) for international brands My clients get fast response times, consistent tone, and a rep who treats their customers like their own. No handholding needed I adapt to your workflow quickly and hit the ground running. Available immediately. Let's talk.

Thank you for visiting my profile. Today i can proudly say that i'm an expert in Live Chat and Ticket Management, Email and Phone Support for Customer Service. I have had the chance to have various clients via oDesk working for them as virtual assistant, translator, proof reader, phone support, BPO, back office , voice-over tutor etc...(english-french)

Hello 👋, Over the years, I’ve developed strong expertise in customer service and social media management, working with international brands across the globe 🌍, particularly in e-commerce and drop-shipping. I’m fluent in French, Creole, English, and Italian, which allows me to provide multilingual support and ensure clear, effective communication with a diverse customer base. I’m highly motivated by continuous learning and constantly improve my skills. With a strong focus on communication, efficiency, and customer satisfaction, I’m committed to delivering high-quality service and exceeding expectations. My areas of expertise include: - Customer support (email, chat, tickets) - Email and inbox management - Technical support and troubleshooting - Multilingual communication and translation - Virtual assistance and administrative support - Data entry and order management - Social media management (comments & DMs) - Marketplace management - Handling PayPal/Stripe disputes and chargebacks - Managing Trustpilot reviews - Improving customer experience and retention - Problem-solving in fast-paced environments I’m reliable, detail-oriented, and proactive, and I take pride in delivering consistent, high-quality work. I’d be happy to collaborate and contribute to your project’s success. 🤝 Regards, Marcy Vulcain

Senior customer support and CX automation specialist with 10+ years supporting SaaS platforms in English, French, and Italian. I run Intercom and Zendesk, build and optimize Fin AI workflows, and turn messy support operations into systems that resolve issues instead of just closing tickets. Most support agents close the ticket and move on. I fix the underlying problem: I reproduce the bug, file the Jira report, escalate cleanly to engineering, and write the macro or SOP so it never becomes 50 tickets next month. Across roles at Microsoft (Outlook mobile), Duolingo English Test, FLiiP, and now Propulse, I've handled 100 to 150 tickets a day at Tier 3, investigated fraud and payment disputes, and mentored teammates. What I bring: AI and automation: Fin AI configuration and optimization, conversational support design, workflow and macro building, CSAT systems, support reporting and analytics. Platforms and CRMs: Intercom, Zendesk, HubSpot, Helpshift, Salesforce, Freshdesk, Jira, Airtable, Notion, Slack, Fireflies, Google Workspace, Trustpilot. Payments and billing: Stripe, Paysafe, Bambora, plus crypto and exchange support (Binance, Kraken, Alipay), refunds, disputes, and fraud investigation. Documentation and QA: training docs, SOPs, internal FAQs, knowledge base articles, bug reproduction, feature testing, and engineering handoff. Certifications: CompTIA A+, Network+, Security+, Google Cybersecurity, Google Project Management, IBM Technical Support Fundamentals, plus Intercom Support Agent and Support Manager. What I'm looking for: a long-term role with a company building something real, not a one-week task. If you want a support function that actually reduces ticket volume and keeps customers, let's talk.

Need clean data, fast results, and zero back-and-forth? You're in the right place. I'm Luqmaan — a detail-driven Data Entry & Excel Specialist based in Mauritius, serving clients globally with 100% accuracy and 0% drama. With a 100% Job Success Score and Rising Talent badge, I've built my reputation on doing exactly what I promise — on time, every time. What I deliver: ✅ Data Entry — fast, accurate, formatted right the first time ✅ Microsoft Excel — formulas, pivot tables, data cleaning, formatting ✅ Web Research & Data Collection — structured, verified, ready to use ✅ Lead Generation & Contact List Building — targeted and up-to-date ✅ PDF to Excel/Word Conversion — clean outputs, no formatting mess ✅ Outreach & DM Campaigns — personalized, professional, results-driven ✅ Virtual Assistant Tasks — inbox, scheduling, admin support Why clients keep coming back: 💬 "Great experience. Communication was clear and fast, work delivered exactly as requested. Very reliable." 💬 "Great work. Attentive and timely. Thank you!" I speak English and French fluently — making me a strong fit for both Anglophone and Francophone clients. 📩 Message me now — I respond within minutes and can start immediately.

Hi! I’m a bilingual Customer Service Specialist with hands-on experience supporting e-commerce businesses, especially on Shopify. I help businesses handle customer inquiries professionally, reduce workload, and keep customers happy and coming back. What I can do for you: ✔ Respond to emails, live chat, and social media messages in native EN and FR and basic spanish ✔ Manage orders, refunds, exchanges & chargebacks ✔ Provide basic technical support and troubleshooting ✔ Handle high-volume inboxes with fast response times ✔ Perform accurate data entry & maintain CRM systems ✔ Translate content (English ↔ French) Tools I use daily: Shopify • Freshdesk • Helpdesk • Zoho • Stripe • Georgias • WordPress • Microsoft Office • Optimove • Silverpop • Gmail Why clients like working with me: ✔ Quick learner — I adapt fast to your systems ✔ Proactive — I don’t wait to be told what to do ✔ Detail-oriented — I get things right the first time ✔ Friendly & empathetic — I represent your brand well I don’t just answer tickets — I improve customer experience and help retain your customers. Let’s work together to keep your customers satisfied and your business running smoothly!