Hire the Best Customer Service Representatives
in Macedonia

With over 10 years of experience in e-commerce, I bring a versatile skill set across customer experience, digital marketing, and backend operations. 🔹 Customer Support (Specialized in Dropshipping) Handled 1:1 communication via email, chat, and helpdesk platforms Resolved inquiries with professionalism, empathy, and efficiency Familiar with the challenges of global shipping, returns, and fulfillment 🔹 Shopify & Dropshipping Operations Extensive experience managing Shopify stores Product research, listings, pricing strategies, and supplier coordination Tools: DSers, CJ Dropshipping, AutoDS, Oberlo 🔹 Social Media & Brand Engagement Developed and scheduled content calendars Boosted organic growth and community interaction Platforms: Instagram, Facebook, TikTok, Pinterest Tools: Canva, Meta Suite, Later, Buffer I help businesses: ✔️ Deliver 5-star customer experiences ✔️ Build loyal, engaged online communities ✔️ Drive conversions through targeted marketing ✔️ Run smooth, scalable dropshipping operations

I help businesses build customer support systems that improve satisfaction, retention, and operational efficiency. With experience managing support across email, chat, and phone, I specialize in leading high-performing teams, optimizing workflows, and implementing CRMs like GHL, HubSpot, and Freshdesk to create scalable support operations. From agent training and performance management to process improvement and customer experience strategy, I focus on delivering world-class support that strengthens customer relationships. If you’re looking for a Customer Service Manager who combines leadership, systems thinking, and hands-on support expertise, I’d be happy to help.

Most businesses don't need more content. They need someone who can keep everything organized and moving. I'm a Top Rated freelancer with $70,000+ earned, 5,800+ hours worked, 78 completed projects, and a 100% Job Success Score. Over the past 7+ years, I've helped SaaS companies, AI startups, real estate brands, health and fitness businesses, restaurants, and founder-led businesses plan content, manage communities, and keep their marketing running consistently. Here's how I can help: • Content strategy and planning • Monthly content calendars • Community management and audience engagement • Instagram, Facebook, LinkedIn and TikTok management • Short-form content planning (Reels, Stories & Carousels) • Content scheduling and publishing • Analytics and performance reporting • Brand positioning Recent experience: • 78 completed projects on Upwork • $70,000+ earned across long-term and ongoing client relationships • 5,800+ hours managing social media, content, and community growth • Worked with SaaS, AI, real estate, healthcare, restaurants, and founder-led brands I work best as a long-term partner, not someone who finishes a project and disappears. I take ownership of my work, communicate clearly, and make sure things keep moving. I handle the planning, publishing, community management, reporting, and day-to-day coordination, so you don't have to. If you're looking for someone who can take ownership of your social media and become a reliable part of your team, let's talk.

Working as a customer support representative, fraud detection, content review, AI data annotation etc. has shaped me into a well-rounded, versatile professional. Now, having this foundation practicing technical and soft skills knowledge, I am ready to grow into new roles easily. Here is a summary of my skill set: ► Customer Support ► Machine Learning ► Fraud Detection ► Communication ► Data Management ► Attention To Detail ► Highly Adaptable, Creative, Quick Learner ► Organised, Punctual

"Hi, I'm Nenad, a multi-talented professional with a passion as a, virtual assistance, and providing exceptional customer support. With 14 of experience in the field, will be a perfect Virtual Assistant for your business. Managing the Shopify eCommerce stores is my specialty. ► Responsibilities for handling e-commerce Shopify stores = Responding to inquiries = Responsig to product questions = Communicating with supplier for order issues ( Like: why delivery is taking long, replacement or refund for wrong or damaged order) = Tracking the order = Dealing with refunds and returns in a professional way = Handling disputes Please have a look at my experience: ►Email Support and Social Media Management for Pawfectbuddies (e-commerce Shopify store for pet products) ►Email Support, Social Media Management, Pay-Pal disputes, Klarna disputes, and handling Shopify chargebacks for Pawfectfreind (e-commerce Shopify store for cat products) ►Email Support and Pay-Pal disputes handling for kangookids (e-commerce Shopify store for baby products) ►Live Chatt for Air Gaming Mousepads (e-commerce Shopify store) ►Email Support and responding to Facebook messages for Oliviaoliver ( e-commerce Shopify store for women's dresses) ►Email Support for ClausXXL and chargebacks handling of Shopify stores( e-commerce Shopify store for Christmas products) ►Email Support for and responding to Facebook messages for Tiny Wonders ( e-commerce Shopify store for children's products) ►Email Support for and responding to Facebook & Instagram messages Wonder Paws ( e-commerce Shopify store for dog products) ►Live Chat for Neptune Gold ( e-commerce Shopify store) ►Email Support for INKWALL and chargebacks handling ( e-commerce Shopify store) I have worked for Facebook pages (hide bad comments, reply to the comments, reply to Facebook inbox messages) Responding to Instagram and TikTok messages I have great knowledge of Slack, Skype, WeChat, WhatsApp, Discord and other communication tools. I am experienced in: HelpScout, Gorgias, Gmail, Fresh Desk, Zendesk, Trengo, Outlook, Hostinger, GoDaddy, Tawk.to, Many Chat, Facebook pages, and Instagram. I have great experience in Shopify: Like Order tracking Order processing Order fulfillment Cancel order Refund order Modifying the order Change address on Shopify Change email address on Shopify Creating discount codes Product listing Manage disputes(PayPal, Klarna, Charge flow , chargeback) Communication with supplier Also, I have worked as a Virtual Assistant for some projects. I have worked in data entry. I have worked on Google Sheets. Combining my skills in virtual assistance, and customer support, I offer a comprehensive range of services to assist individuals and businesses in achieving their goals. Whether you need a stunning design, efficient administrative support, or outstanding customer service, I am here to help you succeed."

Experienced in customer service, sales, recruitment, and operations, with a strong ability to communicate effectively, manage processes, and solve problems efficiently. Background includes roles in sales representation within the food industry and real estate, demonstrating strong negotiation, client relationship management, and lead generation skills. Currently working as a Recruiter for Lango Pro, responsible for conducting interpreter interviews, managing onboarding processes, coordinating background checks, and collecting compliance documentation. Supports interpreter qualification and readiness to ensure alignment with company standards and service requirements. Quick learner with strong adaptability to new systems, processes, and environments. Proficient in tools and platforms including AppFolio, Podio, Zendesk, Salesforce, Microsoft Word, Google Docs, and Google Sheets.