Hire the Best Customer Service Representatives
in Macedonia

"Hi, I'm Nenad, a multi-talented professional with a passion as a, virtual assistance, and providing exceptional customer support. With 14 of experience in the field, will be a perfect Virtual Assistant for your business. Managing the Shopify eCommerce stores is my specialty. ► Responsibilities for handling e-commerce Shopify stores = Responding to inquiries = Responsig to product questions = Communicating with supplier for order issues ( Like: why delivery is taking long, replacement or refund for wrong or damaged order) = Tracking the order = Dealing with refunds and returns in a professional way = Handling disputes Please have a look at my experience: ►Email Support and Social Media Management for Pawfectbuddies (e-commerce Shopify store for pet products) ►Email Support, Social Media Management, Pay-Pal disputes, Klarna disputes, and handling Shopify chargebacks for Pawfectfreind (e-commerce Shopify store for cat products) ►Email Support and Pay-Pal disputes handling for kangookids (e-commerce Shopify store for baby products) ►Live Chatt for Air Gaming Mousepads (e-commerce Shopify store) ►Email Support and responding to Facebook messages for Oliviaoliver ( e-commerce Shopify store for women's dresses) ►Email Support for ClausXXL and chargebacks handling of Shopify stores( e-commerce Shopify store for Christmas products) ►Email Support for and responding to Facebook messages for Tiny Wonders ( e-commerce Shopify store for children's products) ►Email Support for and responding to Facebook & Instagram messages Wonder Paws ( e-commerce Shopify store for dog products) ►Live Chat for Neptune Gold ( e-commerce Shopify store) ►Email Support for INKWALL and chargebacks handling ( e-commerce Shopify store) I have worked for Facebook pages (hide bad comments, reply to the comments, reply to Facebook inbox messages) Responding to Instagram and TikTok messages I have great knowledge of Slack, Skype, WeChat, WhatsApp, Discord and other communication tools. I am experienced in: HelpScout, Gorgias, Gmail, Fresh Desk, Zendesk, Trengo, Outlook, Hostinger, GoDaddy, Tawk.to, Many Chat, Facebook pages, and Instagram. I have great experience in Shopify: Like Order tracking Order processing Order fulfillment Cancel order Refund order Modifying the order Change address on Shopify Change email address on Shopify Creating discount codes Product listing Manage disputes(PayPal, Klarna, Charge flow , chargeback) Communication with supplier Also, I have worked as a Virtual Assistant for some projects. I have worked in data entry. I have worked on Google Sheets. Combining my skills in virtual assistance, and customer support, I offer a comprehensive range of services to assist individuals and businesses in achieving their goals. Whether you need a stunning design, efficient administrative support, or outstanding customer service, I am here to help you succeed."

With over 10 years of experience in e-commerce, I bring a versatile skill set across customer experience, digital marketing, and backend operations. 🔹 Customer Support (Specialized in Dropshipping) Handled 1:1 communication via email, chat, and helpdesk platforms Resolved inquiries with professionalism, empathy, and efficiency Familiar with the challenges of global shipping, returns, and fulfillment 🔹 Shopify & Dropshipping Operations Extensive experience managing Shopify stores Product research, listings, pricing strategies, and supplier coordination Tools: DSers, CJ Dropshipping, AutoDS, Oberlo 🔹 Social Media & Brand Engagement Developed and scheduled content calendars Boosted organic growth and community interaction Platforms: Instagram, Facebook, TikTok, Pinterest Tools: Canva, Meta Suite, Later, Buffer I help businesses: ✔️ Deliver 5-star customer experiences ✔️ Build loyal, engaged online communities ✔️ Drive conversions through targeted marketing ✔️ Run smooth, scalable dropshipping operations

I've spent over 5,000 hours managing Instagram and Facebook for real estate brands, SaaS platforms, nutrition brands, founder personal brands and local businesses. I'm Top Rated on Upwork with a 100% Job Success Score across 63 completed projects. Most clients come to me because their social media is either all over the place or just not getting results. They're posting but nothing is really happening. That's usually a strategy problem, not a content problem, and it's what I fix. A client I recently worked with put it well: "Ordancho was one of the best freelancers I have ever hired. He is smart, extremely organized but most importantly he gets the job done. I didn't have to repeat myself." That's how I work with everyone. You tell me the goal once, I take it from there. Here's what that has looked like in practice: A founder personal brand went from no Reels presence to a consistent weekly publishing schedule with story sequences and engagement built in, all without the founder touching a thing. A real estate brand brought me in to manage their social presence. We built a content system around their listings and community updates that kept their audience warm between deals. A nutrition brand I worked with had content going out but no real strategy behind it. We rebuilt the calendar around what their audience actually responded to and the engagement followed. One client kept me on for over 16 months. By the end their DMs were a regular source of inbound interest and they never had to chase me for updates once. On the practical side I handle everything: the content calendar, captions, posts, Reels, stories, scheduling, daily engagement and regular reporting. You stay focused on your business. I keep your social media consistent and growing. I work with Meta Business Suite, Canva, Instagram and Facebook Insights, Notion and Google Drive. If you want honest feedback on your account before we talk, just send me your handle and tell me your main goal. I'll take a look and tell you exactly where I'd start.

Working as a customer support representative, fraud detection, content review, AI data annotation etc. has shaped me into a well-rounded, versatile professional. Now, having this foundation practicing technical and soft skills knowledge, I am ready to grow into new roles easily. Here is a summary of my skill set: ► Customer Support ► Machine Learning ► Fraud Detection ► Communication ► Data Management ► Attention To Detail ► Highly Adaptable, Creative, Quick Learner ► Organised, Punctual

I help businesses build customer support systems that improve satisfaction, retention, and operational efficiency. With experience managing support across email, chat, and phone, I specialize in leading high-performing teams, optimizing workflows, and implementing CRMs like GHL, HubSpot, and Freshdesk to create scalable support operations. From agent training and performance management to process improvement and customer experience strategy, I focus on delivering world-class support that strengthens customer relationships. If you’re looking for a Customer Service Manager who combines leadership, systems thinking, and hands-on support expertise, I’d be happy to help.

I'm Meri, an assistant fitness and nutrition coach who helps keep both the backend and client side of coaching flowing smoothly. I update training plans, build meal plans in Trainerize, track habits, and handle progress check-ins. I also manage client communication and support, so coaches can stay focused on coaching and clients stay supported and on track. Here’s what I can help you with: Trainerize Support: Client communication, weekly check ins, notes, and updating programs. Meal Planning: Creating custom meal plans using Canva and Trainerize, with a focus on balanced nutrition (Precision Nutrition Level 1 Certified). Lead Generation: Starting and managing DM conversations to qualify leads and set discovery calls. Social Media: Designing branded posts in Canva and organizing content workflows. Admin Support: Organizing files, handling data entry, and helping with backend tasks that free up your time.