Hire the Best Customer Service Representatives
in Switzerland

I am a very skilled a facilitator/trainer in a US bank for more than 10 years. I am well-equipped with Retail Banking, Fraud, Card Disputes and Merchant Services. I have traveled and facilitated saveral classes in Rockford, Illinois in 2011-2012; Bangalore, India in 2014 for three months; and in Tampa, FLorida in 2019. I have trained new hire specialists, trainers from other countries and even senior leaders within the firm. Apart from facilitating banking process, I also handle training for customer service, facilitates mentoring and coaching workshops and leadership sessions. I have good interpersonal and communication skills and I am a very passionate and professional in dealing with clients. I traveled to different places when I'm out of work. I've been to countries in Asia, Europe and North America and I have explored cities in the Philippines as well. One of my biggest takeaways in those trips, is me learning, understandnig and embracing the different cultures. My experiences in those trips keep me humbled and open-minded, in which I was able to apply in my day-to-day life.

Are you currently experiencing a high volume of calls/emails? Do you have unresolved customer inquiries piling up? Are there outstanding tasks that still need attention? Do you need help delivering the kind of experience that keeps customers loyal? You’ve found the right fit. Hi, my name is Ngozi, a dedicated, result- driven and empathetic customer service representative with a strong work ethic, positive attitude, and a natural talent for making people feel comfortable and understood. Over the past 5 years, I’ve worked in customer-facing roles where being patient, professional, and a good listener made a real difference, I have delivered exceptional support through email, live chat, phone, and social media. I help businesses build trust, improve customer satisfaction, and boost customer retention. I am skilled in the following areas. •I am efficient •An excellent communicator and active listening skills •Proficient in MS Word/Excel •I am empathetic •Attention to details •Time Management •Team Collaboration •Conflict Resolution •Skilled in Phone/chat support management I am eager to grow with your organization, be an exceptional brand rep, with the goal of making your customers feel valued every step of the way. I don’t just answer questions; I create positive experiences that keep customers coming back. I am proficient with the following tools:  •Zendesk •Shopify •Slack •Gorgias •Asana •Monday.com •Google Docs and worksheets •SuiteCRM •Linnworks Let’s make your customers say “Wow, that was amazing!” every time. Kindly hit the invite button, or send a direct message, I am available to chat on your project at any time. Talk soon, Ngozi.

Overwhelmed? Need a 𝙍𝙞𝙜𝙝𝙩 𝙃𝙖𝙣𝙙? 💪 Years of Virtual Assistance 💻 Marketing, Admin Email & Socials 🚀 Gaming, Coaching, Health, Events Here's couple 𝙘𝙡𝙞𝙚𝙣𝙩 𝙧𝙖𝙫𝙚𝙨 👇👇👇 you can check to have an idea how 𝘼𝙒𝙀𝙎𝙊𝙈𝙀 it's like to work with me *wink* "𝘐 𝘤𝘢𝘯’𝘵 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘩𝘦𝘳 𝘦𝘯𝘰𝘶𝘨𝘩... 𝙨𝙝𝙚 𝙙𝙤𝙚𝙨 𝙜𝙧𝙚𝙖𝙩 𝙬𝙤𝙧𝙠, 𝙞𝙨 𝙩𝙧𝙪𝙨𝙩 𝙬𝙤𝙧𝙩𝙝𝙮, 𝙖𝙣𝙙 𝙞𝙨 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩! ☺️" "𝙒𝙤𝙪𝙡𝙙 𝙙𝙚𝙛𝙞𝙣𝙞𝙩𝙚𝙡𝙮 𝙝𝙞𝙧𝙚 𝙖𝙜𝙖𝙞𝙣!" If that's not enough to immediately convince you that 𝙮𝙤𝙪𝙧 𝙨𝙚𝙖𝙧𝙘𝙝 𝙨𝙩𝙤𝙥𝙨 𝙝𝙚𝙧𝙚 𝙬𝙞𝙩𝙝 𝙢𝙚, I've prepared a skimmable list of stuff I can take off your plate: 💎 𝘼𝙉𝙉𝙊𝙔𝙄𝙉𝙂 𝘉𝘜𝘛 𝙄𝙈𝙋𝙊𝙍𝙏𝘼𝙉𝙏 𝘼𝘿𝙈𝙄𝙉 𝙏𝘼𝙎𝙆𝙎 𝘉𝘰𝘨𝘨𝘦𝘥 𝘥𝘰𝘸𝘯 𝘣𝘺 𝘦𝘯𝘥𝘭𝘦𝘴𝘴 𝘥𝘢𝘺 𝘵𝘰 𝘥𝘢𝘺 𝘢𝘥𝘮𝘪𝘯 𝘸𝘰𝘳𝘬? 𝘍𝘳𝘰𝘮 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘪𝘯𝘨 𝘵𝘰 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘪𝘯𝘨 𝘵𝘰 𝘱𝘳𝘰𝘫𝘦𝘤𝘵 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 -- 𝙄'𝙫𝙚 𝙜𝙤𝙩 𝙮𝙤𝙪𝙧 𝙗𝙖𝙘𝙠. 𝘙𝘦𝘢𝘥𝘺 𝘵𝘰 𝘴𝘵𝘳𝘦𝘢𝘮𝘭𝘪𝘯𝘦 𝘺𝘰𝘶𝘳 𝘥𝘢𝘺-𝘵𝘰-𝘥𝘢𝘺? 𝘏𝘪𝘵 𝘮𝘦 𝘶𝘱, 𝘢𝘯𝘥 𝘭𝘦𝘵 𝘮𝘦 𝘨𝘦𝘵 𝘵𝘩𝘦 𝘵𝘢𝘴𝘬𝘴 𝘣𝘦𝘭𝘰𝘸 𝘰𝘧𝘧 𝘺𝘰𝘶𝘳 𝘱𝘭𝘢𝘵𝘦: ✦ Travel Arrangements ✦ Email Management ✦ Virtual Meeting Support ✦ Customer Service Support ✦ Data Management ✦ Research ✦ Calendar Management ✦ File Organization and Management ✦ Document Preparation ✦ Task and Project Management ✦ Transcription Services ✦ Event Planning and Coordination ✦ Client Follow-Up ✦ CRM Management ✦ Proofreading and Editing ✦ Time Tracking and Reporting 🧰 𝘞𝘪𝘭𝘭 𝙃𝙄𝙏 𝙏𝙃𝙀 𝙂𝙍𝙊𝙐𝙉𝘿 𝙍𝙐𝙉𝙉𝙄𝙉𝙂 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘧𝘰𝘭𝘭𝘰𝘸𝘪𝘯𝘨 𝙏𝙊𝙊𝙇𝙎 ◦ 𝘎𝘔𝘢𝘪𝘭 ◦ 𝘔𝘢𝘪𝘭𝘤𝘩𝘪𝘮𝘱 ◦ 𝘡𝘰𝘰𝘮 ◦ 𝘚𝘬𝘺𝘱𝘦 ◦ 𝘎𝘰𝘰𝘨𝘭𝘦𝘔𝘦𝘦𝘵 ◦ 𝘚𝘭𝘢𝘤𝘬 ◦ 𝘒𝘦𝘢𝘱 ◦ 𝘡𝘦𝘯𝘥𝘦𝘴𝘬 ◦ 𝘏𝘶𝘣𝘚𝘱𝘰𝘵 ◦ 𝘈𝘷𝘢𝘺𝘢 ◦ 𝘉𝘪𝘨𝘪𝘯 𝘣𝘺 𝘡𝘰𝘩𝘰 ◦ 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘛𝘪𝘵𝘢𝘯 ◦ 𝘎𝘰𝘰𝘨𝘭𝘦 𝘚𝘩𝘦𝘦𝘵𝘴 ◦ 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘌𝘹𝘤𝘦𝘭 ◦ 𝘊𝘭𝘪𝘤𝘬𝘜𝘱 ◦ 𝘕𝘰𝘵𝘪𝘰𝘯 ◦ 𝘋𝘰𝘤𝘶𝘚𝘪𝘨𝘯 ◦ 𝘛𝘳𝘦𝘭𝘭𝘰 💎 𝘾𝙍𝙀𝘼𝙏𝙄𝙑𝙀𝙎, 𝙈𝘼𝙍𝙆𝙀𝙏𝙄𝙉𝙂 𝘢𝘯𝘥 𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝘚𝘵𝘳𝘶𝘨𝘨𝘭𝘪𝘯𝘨 𝘵𝘰 𝘬𝘦𝘦𝘱 𝘶𝘱 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘤𝘳𝘦𝘢𝘵𝘪𝘷𝘦 𝘢𝘯𝘥 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘵𝘢𝘴𝘬𝘴? 𝘞𝘩𝘦𝘵𝘩𝘦𝘳 𝘪𝘵'𝘴 𝘮𝘢𝘯𝘢𝘨𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘴𝘰𝘤𝘪𝘢𝘭𝘴, 𝘤𝘰𝘱𝘺𝘸𝘳𝘪𝘵𝘪𝘯𝘨, 𝘴𝘦𝘯𝘥𝘪𝘯𝘨 𝘰𝘶𝘵 𝘯𝘦𝘸𝘴𝘭𝘦𝘵𝘵𝘦𝘳𝘴, 𝘰𝘳 𝘮𝘢𝘪𝘯𝘵𝘢𝘪𝘯𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘸𝘦𝘣𝘴𝘪𝘵𝘦 -- 𝙄 𝙜𝙤𝙩 𝙮𝙤𝙪. 𝘙𝘦𝘢𝘥𝘺 𝘵𝘰 𝘣𝘰𝘰𝘴𝘵 𝘺𝘰𝘶𝘳 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘱𝘳𝘦𝘴𝘦𝘯𝘤𝘦? 𝘛𝘩𝘦𝘯 𝘰𝘧𝘧𝘭𝘰𝘢𝘥 𝘵𝘩𝘦 𝘤𝘳𝘦𝘢𝘵𝘪𝘷𝘦𝘴, 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘢𝘯𝘥 𝘴𝘰𝘤𝘪𝘢𝘭 𝘮𝘦𝘥𝘪𝘢 𝘵𝘢𝘴𝘬𝘴 𝘣𝘦𝘭𝘰𝘸: ✦ Social Media Content ✦ Social Media Management ✦ Online Community Management ✦ Newsletter Creation and Distribution ✦ Content / Article Writing ✦ Copywriting ✦ Website Management ✦ SEO Support ✦ Lead Generation 🧰 𝙏𝙊𝙊𝙇𝙎 ◦ 𝘍𝘢𝘤𝘦𝘣𝘰𝘰𝘬 ◦ 𝘐𝘯𝘴𝘵𝘢𝘨𝘳𝘢𝘮 ◦ 𝘓𝘪𝘯𝘬𝘦𝘥𝘐𝘯 ◦ 𝘗𝘪𝘯𝘵𝘦𝘳𝘦𝘴𝘵 ◦ 𝘛𝘪𝘬𝘛𝘰𝘬 ◦ 𝘊𝘢𝘯𝘷𝘢 ◦ 𝘈𝘥𝘰𝘣𝘦 𝘗𝘳𝘦𝘮𝘪𝘦𝘳𝘦 ◦ 𝘋𝘢𝘝𝘪𝘯𝘤𝘪 𝘙𝘦𝘴𝘰𝘭𝘷𝘦 ◦ 𝘊𝘢𝘱𝘤𝘶𝘵 ◦ 𝘊𝘩𝘢𝘵𝘎𝘗𝘛 💎 𝙁𝙄𝙉𝘼𝙉𝘾𝙄𝘼𝙇 𝘢𝘯𝘥 𝘽𝙊𝙊𝙆𝙆𝙀𝙀𝙋𝙄𝙉𝙂 𝙏𝘼𝙎𝙆𝙎 𝘕𝘶𝘮𝘣𝘦𝘳𝘴 𝘨𝘰𝘵 𝘺𝘰𝘶 𝘥𝘰𝘸𝘯? 𝘐’𝘭𝘭 𝘩𝘢𝘯𝘥𝘭𝘦 𝘺𝘰𝘶𝘳 𝘣𝘰𝘰𝘬𝘬𝘦𝘦𝘱𝘪𝘯𝘨, 𝘮𝘢𝘬𝘪𝘯𝘨 𝘴𝘶𝘳𝘦 𝘦𝘷𝘦𝘳𝘺 𝘤𝘦𝘯𝘵 𝘪𝘴 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘦𝘥 𝘧𝘰𝘳. 𝘓𝘦𝘵’𝘴 𝘬𝘦𝘦𝘱 𝘺𝘰𝘶𝘳 𝘧𝘪𝘯𝘢𝘯𝘤𝘦𝘴 𝘧𝘭𝘢𝘸𝘭𝘦𝘴𝘴. 𝘙𝘦𝘢𝘥𝘺 𝘧𝘰𝘳 𝘢 𝘴𝘮𝘰𝘰𝘵𝘩 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘳𝘪𝘥𝘦? 𝙎𝙡𝙞𝙙𝙚 𝙞𝙣𝙩𝙤 𝙢𝙮 𝘿𝙈𝙨 𝘪𝘧 𝘺𝘰𝘶 𝘯𝘦𝘦𝘥 𝘮𝘦 𝘵𝘰 𝘵𝘢𝘬𝘦 𝘤𝘢𝘳𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘪𝘵𝘦𝘮𝘴 𝘣𝘦𝘭𝘰𝘸: ✦ Expense Tracking and Reporting ✦ Invoicing and Payment Processing ✦ Order Processing 🧰 𝙏𝙊𝙊𝙇𝙎 ◦ 𝘟𝘦𝘳𝘰 ◦ 𝘏𝘶𝘣𝘋𝘰𝘤 ◦ 𝘚𝘵𝘳𝘪𝘱𝘦 💼 𝙊𝙏𝙃𝙀𝙍 𝙏𝙊𝙊𝙇𝙎/𝘼𝙋𝙋𝙎 𝙄 𝙐𝙎𝙀 𝙏𝙊 𝙎𝘾𝘼𝙇𝙀 𝘾𝙇𝙄𝙀𝙉𝙏𝙎' 𝘽𝙐𝙎𝙄𝙉𝙀𝙎𝙎𝙀𝙎: ◦ 𝘜𝘯𝘣𝘰𝘶𝘯𝘤𝘦 ◦ 𝘞𝘪𝘹 ◦ 𝘛𝘩𝘳𝘪𝘷𝘦𝘊𝘢𝘳𝘵 ◦ 𝘕𝘶𝘦𝘭𝘪𝘯𝘬 ◦ 𝘔𝘰𝘶𝘴𝘦𝘧𝘭𝘰𝘸 ◦ 𝘑𝘰𝘵𝘧𝘰𝘳𝘮 ◦ 𝘛𝘺𝘱𝘦𝘧𝘰𝘳𝘮 Worried about confidentiality? Your privacy is my top priority. As your personal and executive I'll handle all your sensitive info with the utmost confidentiality. Let's work together with peace of mind. 𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙛𝙚𝙚𝙡 𝙨𝙚𝙘𝙪𝙧𝙚? 🟢 Send me an 𝙐𝙥𝙬𝙤𝙧𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 🟢 Click on the green text that says “𝙎𝙘𝙝𝙚𝙙𝙪𝙡𝙚 𝙖 𝙢𝙚𝙚𝙩𝙞𝙣𝙜" 🟢 Provide me a date and time when we can hop on a 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 I'll be waiting, 𝙂𝙖𝙗 😉

PROFILE I see life as an a journey of growth and discovery. I'm passionate about learning, connecting with people from different cultures, and finding creative ways to solve problems. I believe in bringing warmth and positivity to everything I do, and I'm driven by a genuine curiosity to explore new ideas and make a difference.

Hi! 👋🏻 I am an HR and recruitment specialist with over nine years of hands-on experience. My journey, shaped by time spent between Switzerland and the Dominican Republic, has equipped me with a profound understanding of diverse cultures. Fluent in German, Swiss German, Spanish, and English, I seamlessly navigate multicultural environments. My forte lies in gracefully managing high-pressure scenarios and delivering results within tight deadlines. With a solid background in recruitment management and HR, I excel in the full cycle of employee management, from sourcing to onboarding, and from performance management to offboarding. If you're in search of a dynamic professional who excels under pressure and effortlessly bridges cultural gaps, let's connect. I'm eager to explore how I can contribute to your team's success. Let's collaborate and create recruiting/HR magic together!

The skills that I acquired through my jobs at Foot Locker and Nespresso: Providing helpfull information to customer in order to resolve their issue through phone, email, Chat in French and English . Manage customer requests regarding their orders and follow-ups, providing troubleshooting on their account, resolving issue with their payments and informing about stock availability. Through my job at Visa: Proactively identify & investigate high volume of transactions for signs/ patterns of Fraud with minimal oversight. Use various internal and 3rd party tools and systems to determine veracity of orders. Liaise with other departments to help our merchant base lower online fraud levels. Dealing with more complex merchants managing a great influx of information and more complicated processes that can frequently change. Provide pre and post-sales support Provide product support Processing invoice's inquiries, order tracking, exchange or refund I 've also worked previously 13 years in Women's fashion retail. Through my various positions such as salesperson, shop in a shop brand manager, visual merchandiser. I have a good knowledge of the field of sales on many aspects as well as customer service which is the common point between my work experiences The last past year I've been working as a content analyst on Apps before they are plublished on Play Store and also on Social Media.