Hire the Best Customer Service Representatives
in Belize

Learning & Development Specialist | Customer Service Operations | Curriculum & Training Design I help organizations improve employee performance by designing effective training, onboarding, curriculum, and customer service systems. My career combines two complementary areas of expertise: over 12 years in education and instructional leadership, and more than a decade of experience building and managing customer service operations for U.S.-based companies. I began my remote career as a Customer Service Representative through Upwork, earning a promotion to Team Lead before establishing a long-term outsourcing partnership that led to the creation of my own customer service call center in Belize. There, I recruited, hired, trained, coached, and managed a team of English- and Spanish-speaking customer service representatives while overseeing daily operations and maintaining high standards of customer experience. Beyond managing people, I developed the systems that helped them succeed. I designed onboarding programs, CRM training modules, product knowledge guides, customer service scripts, standard operating procedures (SOPs), quality assurance processes, and scenario-based knowledge assessments used to prepare employees for success and support continuous performance improvement. My background in education strengthens every aspect of my work. As a teacher, vice principal, and curriculum developer, I have designed standards-aligned learning programs, delivered professional development, mentored educators, and created assessments that measure learning and drive improvement. I hold a Master of Arts in Education and am currently pursuing a Doctor of Education (EdD). Areas of Expertise • Learning & Development (L&D) • Employee Onboarding & Training • Instructional Design • Curriculum Development • Customer Service Training • CRM Training • Standard Operating Procedures (SOPs) • Knowledge Assessments • Quality Assurance • Customer Support (Phone, Email & Chat) • Customer Retention • Refund & Chargeback Resolution • Team Leadership & Coaching • Google Workspace & Microsoft Office • AI-Assisted Training & Content Development I enjoy creating organized, engaging learning experiences that help employees build confidence, improve performance, and deliver exceptional customer service. Whether I'm developing training materials, coaching employees, or supporting customers directly, my goal is always the same: build systems that help people succeed.

I’m a residential and commercial HVAC/plumbing CSR and Dispatcher with nearly 6 years of experience working with U.S. customers. I have hands-on experience with ServiceTitan, Housecall Pro, Jobber, and other field-service platforms. My experience includes inbound/outbound calls, troubleshooting, scheduling, dispatching technicians, managing daily schedules, appointment confirmations, customer follow-ups, and detailed technician notes. I’m very comfortable handling HVAC and plumbing calls, communicating with technicians, and working in a fast-paced environment with minimal training. I’m confident speaking with U.S. homeowners and commercial customers and handling both routine and difficult customer interactions professionally.

Hi there! I'm Francisco Tun from Belize, the only country in Central America whose first language is English. Appointment Setting & Cold Calling Skilled in booking qualified leads and handling objections. CRM experience: Salesforce, GoHighLevel, HubSpot, Zoho Warm/cold outreach via phone, email, and LinkedIn Customer Service & Client Support Experienced in handling client concerns, and questions Patience and a problem-solving mindset to keep customers happy Tech-savvy and quick to learn tools and workflows Bilingual (English + Spanish)

Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

I am an energetic and enthusiastic individual with more than 5 years working the Customer Service Industry. I am hard working, dedicated and a fast learn. I enjoy learning new skills and I am not intimated by a challenge. I have a processional, charming and friendly demeanor. I am a team player with excellent communication skills. I am bilingual with excellent command of the English and Spanish language, both written and verbal. I posses my own work computer and a strong and steady internet connection. I go above and beyond to achieve success and obtain outstanding results in all task assigned to me. I have 2 years experience working as a Telephone operate. My duties included receiving inbound calls, speaking with callers and directing their calls. I was later employed by the National Transport Service as a Ticket Clerk for 2 years. I was responsible for data entry, keeping records, reconciling ticket sales and preparing daily deposits. After which I gained employment as a superiors at Tony's Supermarket for 1 year. After my time at Tony's Supermarket, I was employed by Unicomer Belize as a Customer Service Representative/ Vetting Clerk for a total of 5 years. My duties included receiving inbound callers from customers as well as make outbound calls; resolving customers issues and complaints; calling customers with overdue balances, verify customer information; and approve customer accounts. I later moved on to work at Ready Call Center In Belize. There I was a Customer Service Representative providing services to Tracfone, Net10 and Safelink Customers in the United States. I was employed as a level 1 inbound technical support agent. My duties included: receiving customer calls, collecting all relevant information from customer, resolving customer complaints and issues if possible, call elevation and ticket creating when appropriate, light sales and credit card payment processing. I then moved on to work for L & L Foods in the capacity of a Sales Agent. I was responsible for bringing in new clients and increasing sales for the company. I am now a freelancer working online. I was employed as an Add Poster for Marketcon for 1 Year. I am looking to work on both long and short term projects. Thank you for your time and consideration. I look forward wot working with you on future projects, Regards, Blanca Castillo

I am an energetic Customer Service Representative with call center experience. Fluent in both English and Spanish, I strive to always give my best and go above and beyond to provide excellent service. In addition, I receive world class customer service and administrative support training at the five star Hamanasi Adventure and Drive Resort in Belize C.A and gained data entry experience working with Bidmail.